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Care Homes Owned by The Royal Naval Benevolent Trust

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Royal Naval Benevolent Trust
'Serve a day, supported for life'

The Royal Navy Benevolent Trust owns a number of care homes offering care support to veterans of the Royal Navy and the Royal Marines. Each home accepts veterans from all over England, Scotland, Wales and Northern Ireland and aims to deliver high quality care with a nod to the traditions and customs of the military, creating a lifestyle that is familiar for residents.

The homes offer luxury living. All rooms are ensuite securing privacy for residents, as well as benefitting from modern and spacious living areas, including an onsite bar, where residents can socialise with others, sharing stories of the past, or enjoy some downtime if they prefer a quieter life.

Homes are equipped to offer the best care for residents, with nursing care available as well as specialist care for residents living with dementia. The team of experienced care professionals empower all residents through personalised care plans. They understand the pride that comes with serving in the forces, and that's why their care always focuses on maintaining independence as much as possible, considering resident's needs and preferences at all times.

The purpose of having homes dedicated to veterans is to give residents the opportunity to continue to enjoy that camaraderie they shared in the past by living with others that have shared experiences. The Royal Navy Benevolent Trust gives veterans a place to enjoy their later years, with a care team who respect their life experiences, and supported by a trust who have spent 100 years delivering care with kindness, respect and dignity.

The Royal Naval Benevolent Trust Locations (2)

 

2 Care Homes owned by The Royal Naval Benevolent Trust

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Admiral Jellicoe House

Locksway Road, Milton, Southsea PO4 8JW 

9.8 19 reviews
"My father has been in the care system for 3.5 years so we as a family can confirm that in the last six weeks, Dad has made huge progress.…"   Read all 19 reviews
Location Type Care Home

Now open! Admiral Jellicoe House provides luxury in later life with resident-centred care and dedicated dementia support to Royal Navy and Royal Marine veterans and their spouses. The home accepts veterans from all over England, Scotland, Wales and Northern… Read more about Admiral Jellicoe House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • 66 Rooms from £1,250 / week
Pembroke House

11 Oxford Road, Gillingham ME7 4BS 

9.7 34 reviews
"Having been a resident with you for ten years my aunt sadly didn't quite make her hundredth birthday. What a fantastic ten years she…"   Read all 34 reviews
Location Type Care Home

Built as an orphanage in the 1920s, Pembroke House was converted into a residential home in 1952, supporting older members of the Royal Navy family. In 2002 and 2012 it was substantially extended and modernised to become the fine care home that it is… Read more about Pembroke House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 55 Rooms

The Royal Naval Benevolent Trust Reviews (53)

9.8
The Royal Naval Benevolent Trust has a Group Review Score of 9.8 (9.754) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Royal Naval Benevolent Trust must have a Review Score.

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Review of

Pembroke House

from Sue W (Niece of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a resident with you for ten years my aunt sadly didn't quite make her hundredth birthday. What a fantastic ten years she enjoyed with you. Following a stroke at the age of 89 she came to you quite a frail old lady and your love and encouragement gave her a new lease of life. She embraced
every activity on offer and enjoyed the freedom from worry which is so often present in the elderly. Consequently we, her family, were free from worrying as she was so well cared for.

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Review of

Pembroke House

from Andrew S (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at Pembroke House. He has lived there for nearly 2 years. The care, compassion and kindness shown to my dad is incredible. He is living the best life that he can in surroundings that are warm, welcoming and caring.
What Pembroke House do is extend that compassion and kindness
to family be that husbands or wives of resident or children (albeit old children!).
The home is spotlessly clean. The breakfast, lunch and dinners are perfect for my dad.
Families are included in events (Christmas lunch, Summer Garden Party to name but two) and are actively encouraged to be part of the Pembroke house family.

Reply from Kelly kirtley, Events coordinator at Pembroke House

Thank you. It is always lovely to see the family and friends of our residents enjoying the many social events we are able to offer with their loved ones.


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Review of

Pembroke House

from Linda M (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, the care given is good, but there is always room for improvement. Most of the staff are friendly and helpful. The home could be a little more feminine, as at the moment it seems very male-orientated.

Reply from Kelly kirtley, Events coordinator at Pembroke House

Thank you. Any suggestions from family and friends on how we can improve our services are greatly appreciated.


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Review of

Pembroke House

from Mel B (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over a year now, following a period of respite care. Pembroke House's staff have been so good with her, she has improved in her health and is actively engaged in many activities, which she enjoys. It feels as if she is living with a family, not in a care home.
The way she is looked after is of great comfort to us, as before living here, she was becoming somewhat isolated and withdrawn. She has really come out of herself, which is due to the staff and the way they care. The management team keep us informed of any problems which may arise and are very approachable, friendly and helpful. We do not know of any other care homes locally that provide so much for their residents to do and to keep them stimulated. The home is kept spotless and in good repair, unlike some others. Mum also loves helping in the garden, which is attractive and lovely to spend time in when the weather permits.
An excellent care home!

Reply from Kelly kirtley, Events coordinator at Pembroke House

It is a pleasure having Mum onboard. We appreciate how helpful she is around the home and how welcoming she is to new residents.


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Review of

Pembroke House

from Suzie R (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are residents at Pembroke House. Their care is so important as they both have very different needs and are therefore very vulnerable.
The staff at Pembroke House provide thorough encouragement support and kindness at all times and all staff are very approachable and positive whenever
queries questions or help is required for us as family members.
Keep up the good work!
Thank you ALL very much for making us feel like Mum and Dad are in a safe, caring, homely environment every day extremely grateful.

Reply from Kelly kirtley, Events coordinator at Pembroke House

Thank you for your kind words. It is lovely to see Mum and Dad enjoying life together once again.


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Review of

Admiral Jellicoe House

from G K (Daughter of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care system for 3.5 years so we as a family can confirm that in the last six weeks, Dad has made huge progress. Socialising activities are just some of the brilliant daily happening. However, the staff from the office, reception to carers and cleans and volunteers are to me
beyond words. Although busy they all have time to chat and support residents and family alike. No words.

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Review of

Admiral Jellicoe House

from H D (Relative of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visited our relation at Admiral Jellicoe House last week. Having visited there and other relatives in other care settings we can honestly say that we were delighted to see the high-quality provision at Admiral Jellicoe House. The staff are very helpful and friendly and it was evident that
their caring role was much more than just a job. For elderly people the fact that the staff had a good command of spoken English is very important too. Very reassuring for us to know that although our relatives are hours away they are in an excellent facility and are very happy.

Reply from Jade Delaney, Home Manager at Admiral Jellicoe House

Thank you for your kind words, I will pass them on to the team.


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Review of

Pembroke House

from Beth M (Daughter of Resident) published on 12 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a terrible experience at another local care home we have nothing but praise for Pembroke House. Our Dad has dementia and is not easy to care for. It has been an extremely difficult time for the family filled with guilt, emotion and constant worry. However, slowly but surely we have seen Dad become
much calmer and pliable, though he still has his moments! The home is bright, clean and very calming. The staff are amazing; very attentive, patient and caring. They have a very personal touch and seem to have good relationships with all residents. There are lots of activities, the meals are of a high standard and the outside space is beautiful. I would highly recommend Pembroke House.

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Review of

Pembroke House

from J A (Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked through the front door of Pembroke House on the 3rd of May 2019 (just over five years ago now, as you will see) up until the present day (8th of May 2024) I have found a very caring and exceptional staff in every aspect. The carers, nurses, catering staff, domestic staff and
of course, I must mention our very talented activity team, maintenance and gardeners. The gardens are always well cared for in any season of the year and are a delight to behold either from a wander out in the garden or a view from one of the windows. Of course, none of this would be possible without our wonderful home manager and her staff.

Reply from Kelly kirtley, Events coordinator at Pembroke House

Thank you. It has been a pleasure to have you onboard these last 5 years.


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Review of

Pembroke House

from Alec W (Son of Resident) published on 10 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 9 months of her life in Pembroke House. She was fiercely independent and, although it was her decision to become a resident, she didn't ever want to be in a home.
From the day she arrived, initially for rehab and subsequently as a resident, she was made welcome, received fantastic
care and was shown total respect.
I cannot thank every member of staff, from gardener to manager, for making Mum's time at Pembroke so enjoyable.
Thank you from the whole family who were all also made so welcome when visiting.

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Review of

Admiral Jellicoe House

from Antony B (Son of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Admiral Jellicoe House has been a fantastic home for my mother since she arrived last April. She feels safe, well looked after and feels at ‘home’. The staff have been first class treating her with complete respect and dignity. Nothing has been too much trouble to deal with her needs. I cannot fault
the home. They have taken so much worry away from my mother and we are so grateful.

Reply from Jade Delaney, Home Manager at Admiral Jellicoe House

Thank you so much for your kind words! we really appreciate it! I will pass it on to the team!


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Review of

Admiral Jellicoe House

from Diane B (Daughter-in-law of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There came a time when we had to choose to find a home for my mother-in-law, this was not easy at all. From the moment we made contact with Admiral Jellicoe they have been nothing but brilliant.
It is beautiful and clean and all the staff we have met have been full of kindness and care.
The entertainment
lady takes time and never gives up asking anyone to join in.
Also, a member of staff who looks after my mother-in-law has taken time to get to know her and is truly invested in her as a person.
We cannot tell you how amazing Admiral Jellicoe House is!

Reply from Jade Delaney, Home Manager at Admiral Jellicoe House

Thank you so much for your lovely review Diane, we really appreciate it and I will pass this on to our teams.


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Review of

Admiral Jellicoe House

from H B (Granddaughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always so impressed when I visit Admiral Jellicoe to see my grandmother. The environment is always so clean and tidy, it is a really welcoming place to live. It was a major transition for my grandmother to move into a care environment, but the team at Admiral Jellicoe have been amazing at making
the transition into her next chapter as smooth as possible. When it was her 90th birthday party the team really did make it special, the catering department made the most incredible cake and it felt such a special time!

Reply from Jade Delaney, Home Manager at Admiral Jellicoe House

Thank you so much for your kind words, I will be sure to pass them on to the team.


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Review of

Admiral Jellicoe House

from A P (Niece of Resident) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed three lovely days with my uncle. It was a short visit because I come from abroad. Each time, it was easy for me to book myself in for lunch and to have the use of a wheelchair for my uncle, so we had several outings together. The premises are spotlessly clean, and the staff were always friendly
and caring, as well as reactive to any requests. I am grateful to all the staff for looking after him so well.

Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe House

Thank you so much for your kind words; I will pass them onto the team.


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Review of

Pembroke House

from C P (Wife of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after very well. All the staff were very lovely. He met some residents again and had good conversations and was very happy.

Reply from Carmen Cartmell, Home Manager at Pembroke House

Thank you so much for your positive review, it is much appreciated and I will share this with staff. I am delighted that your husband was very happy and was also able to meet up with some of the residents again. At Pembroke House, our aim is to make this a place where people feel cared for and safe. Relatives and friends are part of the resident's life/history so they also need to have a positive experience. All feedback is appreciated so that we can continue to grow, thrive and enhance the resident's wellbeing.


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Review of

Admiral Jellicoe House

from Ali G (Daughter of Resident) published on 2 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a tough decision to put Dad into care. We found Admiral Jellicoe House and could not have been happier. Dad was resident number 4 (June 2022). He was so happy to be there with fellow ‘ganges’ boys and ex-Naval personnel.
Initially, there were some teething problems, but they now have an excellent
team who work hard to ensure that their residents and their families are well taken care of. The management are approachable, whatever your concerns and where able, they are addressed. There are various rooms for the residents to come together, tea room, garden room, cinema, bar and library together with the sunny garden (weather permitting) and of course the interactive boat.
The care team and nurses are responsive and caring and show genuine empathy towards both residents and family members, the domestic team work extremely hard to keep it exceptionally clean and tidy.
Sadly, Dad recently passed away, I cannot thank the staff at all levels for the care and compassion they showed to Dad and our family.

Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe House

Thank you for your kind words. I will pass on to the teams.


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Review of

Pembroke House

from K G (Niece of Resident) published on 25 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident for 4 years before she sadly passed away peacefully at the care home. The staff were amazing for the time she spent at Pembroke House, they especially made her last few days comfortable and their care and compassion was outstanding. Thank you.

Reply from Carmen Cartmell, Home Manager at Pembroke House

Thank you for these kind words. Our aim is to treat everyone with dignity, respect, and compassion; this includes their loved ones.


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Review of

Admiral Jellicoe House

from J F (Mother of Resident) published on 18 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my nursing career as an RGN for many years, I have worked in quite a few care homes.
My husband and I were very reluctant and apprehensive for our son to go into care due to our ages. Unfortunately, this became necessary.
He is a former Royal Marine who is seriously head injured.
Admiral Jellicoe
House was our first and only choice, and we were delighted when he was selected as one of the first residents last year.
This Royal Navy Benevolence Trust Home, in my professional opinion, is exceptional. The staff, from the home manager, the nurses, the carers and the ancillary staff, are excellent.
My husband and I are relieved and happy that our dear son is in your care. Most importantly, he is very content.
We are relaxed in the knowledge that everything is in good order.

Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe House

Thank you so much for your lovely review. We really appreciate the kind words. Kind Regards.


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Review of

Admiral Jellicoe House

from L R (Son of Resident) published on 4 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Admiral Jellicoe House in August 2022 when there were only eight residents. Although it was a new build it was well layout and the decoration was good. The staff at the time were very happy with any enquiries. Since the home has filled up more the number of staff has increased and
all the staff I have dealt with have been approachable, polite and very useful. Also as Admiral Jellicoe House has employed its own staff it has been better for the residents because they get used to talking and dealing with the same staff. I have been very pleased with the quality of care that my mother has received. Keep up the good work.

Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe House

Thank you very much for your kind words. I will pass it onto the teams.


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Review of

Pembroke House

from L B (Daughter of Resident) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Huge gratitude for the kindest and most empathic welcome we all (including my father) on our very emotional and difficult journey into care.
My father was accepted into Pembroke for respite care and ultimately residential.
A special thanks to the manager who gave us all the support (hugs, tissues
and, on one occasion, whiskey) we really needed.

Reply from Carmen Cartmell, Home Manager at Pembroke House

Thank you very much for these kind words. We aim to support everyone with care and compassion; including residents' family and loved ones. You are part of your father's history and supporting you is important to us. You are all part of the Pembroke Family.


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Frequently Asked Questions about The Royal Naval Benevolent Trust

How many Care Homes does The Royal Naval Benevolent Trust own?

The Royal Naval Benevolent Trust own 2 Care Homes.

Which The Royal Naval Benevolent Trust Care Homes have the highest review score?

Admiral Jellicoe House & Pembroke House have the highest review score.
The Royal Naval Benevolent Trust in Hampshire The Royal Naval Benevolent Trust in Kent

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Royal Naval Benevolent Trust to verify any information. View our terms and conditions. The Royal Naval Benevolent Trust has a Platinum Service – more info.