Which Main Office Care Homes have the highest review score?

Heathfield House , Ford House & Beech House have the highest review score.

Main Office | 5 Care Homes

Review of
Heathfield House
from D S (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care and attention they have showed my mum.

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Review of
Heathfield House
from Dean W (Son of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

What a lovely team! My mum was so well cared for in the time she stayed in this home, the management is so good in keeping us informed how my mother was. The staff are very kind and patient. The home is very clean and well-run. I don't feel we could have found a better place our our mum.
Thank you

so much Heathfield House.

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Review of
Heathfield House
from Susan S (Daughter of Resident) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience

Our family has been very happy with the care and love given to our father for the last two and a half years of his life. He was always treated with dignity. Heathfield House is a perfect environment for the elderly.

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Review of
Beech House
from Mark D (Son of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

My mum was a resident at Beech House for the last seven years. During that time, staff were extremely professional and caring. They treat their residents like family and the home has the feeling of living with relatives. (Ones that you like of course).
Staff made a difficult time much easier knowing

that Mum was treated with love and respect by everyone at Beech.
I was a community psychiatric nurse working in homes when Mum was admitted. I can honestly say that in spite of all the homes I visited, I never regretted my decision to choose Beech House.
I cannot recommend Beech high enough and would choose them again.

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Review of
Heathfield House
from Sandra J (Daughter of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

Mum was only at Heathfield House for 5 months but in that time, she was treated with dignity, always asked permission if nurse/carers needed to apply care.
I was always greeted with friendly faces and politeness. The staff made sure I was kept up to date with any changes or decisions. Can't praise

Mum's or my care and support highly enough, even at Mum's end of life.

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Review of
Ford House
from David A (Husband of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience

Since my wife arrived into the care home I have found the staff to be very kind, considerate and caring towards her they have helped her to settle in with minimum fuss. She is happy and content is eating and drinking well staff are doing a great job in looking after her needs staff are friendly towards

myself and my family who are more than happy with the care and kindness shown.

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Review of
Heathfield House
from Natalia H (Daughter of Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience

My mum went to stay for two weeks respite at Heathfield House.
We were welcome when we went to drop her off.
My mum was treated with respect, kindness and compassion.
She enjoyed her stay and is very happy to go back when we are away.

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Review of
Ford House
from Tony P (Brother of Resident) published on 8 August 2023

Submitted via Website • Report

Overall Experience

We are very pleased with the standard of care that is given at Ford House. Whilst it may not look like a five-star hotel from the outside, the care and compassion is definitely five-star. The home has risen to the many challenges my brother has presented with professionalism and compassionate care.

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Review of
Ford House
from Anthony R (Son of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

Despite my father only being here for a short space of time. I found the staff to be very professional and caring. The current level of support and understanding was always given. I would highly recommend Ford House to anybody wanting a calm and dignified time to see out their years.

Reply from Valerie Redman, Manager at Ford House

Thank you very much for your kind feedback. I will pass this on to the staff. Val

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Review of
Ford House
from Dawn B (Daughter of Resident) published on 14 May 2021

Submitted via Website • Report

Overall Experience

My father was in Ford House for 5/6 weeks before his passing. I will never forget the kind caring warmth of all the staff there. They certainly went above and beyond to ensure I got quality time with my father which I will never forget. I felt such relief knowing that my father was being well cared

for. The food choices was excellent and would always ensure my father got his favourites. My Father's personal care was to a very high standard, he always looked clean. His room was spotless. The manager was amazing enabling me and my father during exceptional times to be together. She is easy to communicate with and very knowledgeable always there to help. I will never forget Ford House, it really is a special home.

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Review of
Ford House
from I A (Son of Resident) published on 9 September 2020

Submitted via Postal Card • Report

Overall Experience

My 96-year-old father spent the last 10 months of his life in Ford House. It is never easy to give up your home but his health was such that he needed to be looked after. The kindness, consideration and thoughtfulness was amazing. Nothing was too much trouble. All of staff are willing to go the extra

mile for the residents. As a frequent visitor, the home was spotlessly clean always a happy atmosphere. Plenty going on for the residents if they wanted to take part in activities. The food was freshly prepared and always presented well. Thank you for looking after my father.

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Review of
Ford House
from Debbie P (Daughter of Resident) published on 17 April 2020

Submitted via Website • Report

Overall Experience

My mum lived at Ford House in the last few months of her life and was very poorly with cancer and vascular dementia. The care she received in this time was exceptional, kind, attentive and warm. I found the team really approachable and welcomed visits at any time at all. The service manager is knowledgeable

and caring and I felt reassured that Mum was in safe hands. Staff are sensitive to the feelings of family and include you in as many decisions as possible, always make time to chat and offer tea. The carers made those last days as comfortable and enjoyable for mum as possible and supported her to start painting and drawing again. It was incredibly moving to see her quality of life being enhanced this way. The home itself is comfy and homely with a beautiful garden and lots of additional activities and therapies on offer. It has been six months since Mum passed which has given me time to reflect and process and I can honestly say how happy I am that we found her Ford House.

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Review of
Ford House
from M A (Son of Resident) published on 24 March 2020

Submitted via Postal Card • Report

Overall Experience

At the end of 2018 beginning of 2019, my mother aged 90 and suffering with dementia was admitted to hospital with pneumonia. She was discharged into Ford House, very frail and not expected to survive for more than a few weeks. Due to the excellent care provided, the skill and attitude of all the staff,

she actually lasted for nearly a year and was kept comfortable and happy during this time.

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Review of
Ford House
from Gordon L (Son of Resident) published on 15 January 2020

Submitted via Website • Report

Overall Experience

My mother received end of life care at Ford House at the end of 2019. The standard of nursing and personal care provided was first class, enabling her to experience a pain-free, calm and dignified end. The levels of kindness, sympathy and support shown, both to my mother and the family, by all the

staff at Ford House were exemplary.

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Review of
Ford House
from C E (Nephew of Resident) published on 2 October 2019

Submitted via Postal Card • Report

Overall Experience

The staff at Ford House provided wonderful care for my aunt for over 3 years. She was very happy and contented in the home and often commented on how lucky she was to be there.
The last few weeks of her life were very difficult for everybody concerned but all of the staff were truly magnificent.

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Review of
Ford House
from R B (Son of Resident) published on 20 September 2019

Submitted via Postal Card • Report

Overall Experience

Although my father was only in Ford House for 5 weeks, the care and attention he received meant that the last few weeks of his life were as comfortable as possible. The staff's attentiveness made us confident that he was happy and relaxed.

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Review of
Heathfield House
from Brian B (Son of Resident) published on 21 June 2019

Submitted via Postal Card • Report

Overall Experience

We moved my mother from another care home several months ago. She is much happier where she is and the staff and residents have all been so welcoming. Staff are all very pleasant and always quick to offer refreshments for us all. We are kept up to date with events and my mother participates in activities

that she never would have before. Heathfield House is a safe and clean home which I would highly recommend to others looking to put a relative into a care home.

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Review of
Ford House
from Karen M (Sister-in-law of Resident) published on 28 May 2019

Submitted via Postal Card • Report

Overall Experience

The staff know residents well and have a high standard of care. They have worked very hard together with the local GP to address her complex needs. Her overall health has improved greatly since she moved to Ford House. Some facilities/design/layout is dated, but more than made up by the high level of

care she receives. There is a very "homely" atmosphere.

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Review of
Ford House
from Steven G (Son of Resident) published on 9 April 2019

Submitted via Postal Card • Report

Overall Experience

We were very pleased that Dad was able to call this his home for the final eleven months of his life. He settled in very quickly and enjoyed the company of other residents and the staff. We found that Dad was treated with respect, great care and friendliness by all staff at every level.
There was a

range of interesting and stimulating activities and events provided throughout the year which family members were encouraged to attend. Dad particularly enjoyed the food. As a family, we could not have made a better choice

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Review of
Heathfield House
from William F (Brother of Resident) published on 21 January 2019

Submitted via Postal Card • Report

Overall Experience

My sister has been a resident for over two years now and has received all the care from the staff for social and nursing during that time with the very high standard that is demanded of all the staff. We feel extremely grateful for their efforts in ensuring the residents are able to enjoy a normal life

as is possible. Thank you all.

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Care Homes Owned by Main Office

Main Office Locations (5)

Main Office Reviews (24)

Reviews Posted for members of Main Office

Heathfield House

Heathfield House

Heathfield House

Beech House

Heathfield House

Ford House

Heathfield House

Ford House

Ford House

Ford House

Ford House

Ford House

Ford House

Ford House

Ford House

Ford House

Heathfield House

Ford House

Ford House

Heathfield House

Awards / Recognitions (0)

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