16 Highfields, Ashtead KT21 2NL
"Five-star review - excellent staff, great care, delighted with excellent treatment my brother has had. Staff are so kind and caring and I…" Read all 27 reviews
Birdscroft Nursing Home, situated in a private road in Ashtead, offers a variety of services including elderly, dementia, respite care and convalescence stays. The spacious main house provides three pleasant lounges, which creates a relaxing and… Read more about Birdscroft Nursing Home
Ripley Lane, West Horsley, Leatherhead KT24 6JW
"Dene Place is a very happy (and efficient) home, where my father has been happily settled since June. The staff are all friendly and caring…" Read all 47 reviews
Many interests and activities are organised and well-thought-out to suit people of differing mobility and tastes. There is an in-house activities room and trips to places of interest. For more information about life in the home, please visit their… Read more about Dene Place Care Home
31/35 Osterley Park Road, Southall UB2 4BN
"So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made…" Read all 49 reviews
The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location. The Willows Nursing… Read more about The Willows Nursing Home
71 Filsham Road, St Leonards-on-Sea TN38 0PG
"Excellent attention to detail. Very caring and considerate. Lovely place great staff and a safe and friendly environment.…" Read all 44 reviews
Seaview Nursing Home, situated in St Leonards-on-Sea, offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is conveniently positioned within easy reach of Bexhill and Eastbourne. Its proximity to the sea… Read more about Seaview Nursing Home
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Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you for your appreciation, it help us to keep improving services. We are one team with work with dedication & passion to support our loved one. We provide person centred care with choices & preferences. This is home to home service care home.
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Submitted via Postal Card • Report
Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you your cooperation and support for the home.Very friendly relationship with team. We appreciate for your comments and kind words for the team. This is home to home service and we provide person centred care with choices & preference as always. I have great skill staff team to provide professional approach to the clients. Thank you for your appreciation.
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Reply from Frenklin Khedia, Manager at The Willows Nursing Home
Thank you for your trust and faith within team. Your appreciation inspired us for go more and more extra mile to provide person centred care. We do provide care & support as per their choices & preferences. Our residents always comes first priority. This is their home and we are all her to support as per their likes. Thank you for your kind words for my team and really appreciated. You are a very good supporter for the team and always help to the team for mum.
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Reply from Frenklin Khedia, Manager at The Willows Nursing Home
We value our partnership with you and appreciate your trust in our team. Our staff enjoys spending time with our beloved residents to provide person-centred care and support as per their choice. We have staff who can speak multiple languages to translate for my residents if needed. We continuously monitor their needs to ensure they are comfortable and happy. Our team is dedicated to ensuring their comfort and well-being every day. This is a homely environment and home-to-home service as per your wish and preference. Thank you for your appreciation for the team.
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Reply from Francesca Ddungu, Manager at Seaview Nursing Home
Thank you kindly for the lovely feedback. We do try and make it a home from home and it's lovely to see you all visit so often.
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Reply from Francesca Ddungu, Manager at Seaview Nursing Home
Thank you so much for your review, I will share this with the team. It's a pleasure to look after your mother and always a joy when you and your family join in our events.
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Reply from David Mclean, Customer Service Adviser at Dene Place Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care. It is always nice to hear words like "friendly and caring" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your fathers stay as comfortable as possible.
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Reply from Maria Ricketts, Customer Care Adviser at Dene Place Care Home
Thank you for your kind words. It is always nice to hear words like "Caring" and "attentive" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Reply from Rosie Smith, Customer Advisor at Dene Place Care Home
Hello and thank you for sharing such a wonderful review for Dene Place Care Home. We are thrilled to hear that your mum thinks of the home as her own and that the staff are always so "kind" and "considerate" to all residents. We are sorry to hear of your mum's recent fall although are glad she was in the safe hands of the staff for her recovery. We are so pleased you have found Dene Place and hope your mum enjoys a long, continued stay at the home! Best wishes.
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Reply from Francesca Ddungu, Manager at Seaview Nursing Home
Thank you so much for your feedback. I will share this with our team. Thank you for letting your dad and yourself be part of the Seaview family. He is a joy to be around.
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Reply from Maria Ricketts, Customer Care Adviser at Dene Place Care Home
Thank you for your kind words. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Reply from Francesca Ddungu, Manager at Seaview Nursing Home
Thank you so much for the feedback. It's been a pleasure looking after your father, he is so charismatic and funny. I will share your kind words with the staff.
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Reply from David Mclean, Customer Service Adviser at Dene Place Care Home
Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "the residents are always placed at the heart of the service" being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your father with the best possible care and we are looking forward to seeing you again soon.
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Reply from Frenklin Khedia, Manager at The Willows Nursing Home
This is home to home service. I have a dedicated team here to provide person-centred care with a loving and caring approach to all my lovely residents. Thank you for your kind words for the home and care team. Much appreciated. We have an open door policy to visit loved ones here.
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