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Care Home Owned by Cardinal Healthcare in London

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cardinal Healthcare in London

Only the locations & reviews in London for Cardinal Healthcare are showing below.

View the details of all 5 locations (with 189 reviews) owned by Cardinal Healthcare

Cardinal Healthcare Locations in London (1)

 

1 Care Home owned by Cardinal Healthcare in London

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The Willows Nursing Home

31/35 Osterley Park Road, Southall UB2 4BN 

9.7 47 reviews
"So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made…"   Read all 47 reviews
Location Type Care Home

The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location. The Willows Nursing… Read more about The Willows Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 28 Rooms

Cardinal Healthcare Reviews in London (47)

9.1
Cardinal Healthcare has a Group Review Score of 9.1 (9.097) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cardinal Healthcare must have a Review Score.

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Review of

The Willows Nursing Home

from Paul A (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made welcome when we visit, and mum is looked after in a caring loving environment.

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Review of

The Willows Nursing Home

from D K (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Willows Nursing Home staff are amazing! they are all so kind and take such a good care of my dad, We are all so greatful for all they help.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you your cooperation and support for the home.Very friendly relationship with team. We appreciate for your comments and kind words for the team. This is home to home service and we provide person centred care with choices & preference as always. I have great skill staff team to provide professional approach to the clients. Thank you for your appreciation.


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Review of

The Willows Nursing Home

from Monica H (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very loving and kind. They are all very affectionate towards my mother.
In case of any issues they are prompt to notify me and follow up on my requests promptly.
I am happy with overall care and service.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your trust and faith within team. Your appreciation inspired us for go more and more extra mile to provide person centred care. We do provide care & support as per their choices & preferences. Our residents always comes first priority. This is their home and we are all her to support as per their likes. Thank you for your kind words for my team and really appreciated. You are a very good supporter for the team and always help to the team for mum.


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Review of

The Willows Nursing Home

from R D (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at The Willows I have had no concerns regarding her care. Every time I come to see her she is safe, clean and appears well looked after. Meals are cooked in-house which is warm and welcoming. The manager is always very proactive, and involved very much in the day-to-day running
of the nursing home.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

We value our partnership with you and appreciate your trust in our team. Our staff enjoys spending time with our beloved residents to provide person-centred care and support as per their choice. We have staff who can speak multiple languages to translate for my residents if needed. We continuously monitor their needs to ensure they are comfortable and happy. Our team is dedicated to ensuring their comfort and well-being every day. This is a homely environment and home-to-home service as per your wish and preference. Thank you for your appreciation for the team.


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Review of

The Willows Nursing Home

from Helen M (Daughter of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome and good to see Mum in such a pleasant home. She receives good care, and we are kept well informed of all aspects of Mum's care.
Excellent facility.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This is home to home service. I have a dedicated team here to provide person-centred care with a loving and caring approach to all my lovely residents. Thank you for your kind words for the home and care team. Much appreciated. We have an open door policy to visit loved ones here.


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Review of

The Willows Nursing Home

from A J (Daughter of Resident) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is such
an important part of his life. Thank you so much.

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Review of

The Willows Nursing Home

from A C (Son of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very beginning,
and the staff also demonstrated a very impressive level of care and commitment to my eighty-two-year-old father, who has significant care needs. My father seems happy at the Willows.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation and it encourages my team to go always extra mile every day to provide person-centred care & support for all individuals. This is their home and we are all here to provide support as per their choice & preferences. "Home to Home service".


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Review of

The Willows Nursing Home

from David A (Son of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

I have a very experienced and dedicated team here at The Willows to cater to all the care needs of my lovely residents. We provide person-centred care with choice and preference. Regular care plan review and communication with nominated families. This is your second home and feel as independent as you are in your home. Thank you David for your kind words to the team.


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Review of

The Willows Nursing Home

from Michael C (Son of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and efficiently.

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Review of

The Willows Nursing Home

from F C (Son of Resident) published on 15 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation as this is a "Home to Home" facility. Make this home as its own and all staff provide care and support as per dad's likes and preferences. We are all here for his care and needs with love and dedication. Thank you for your trust and faith.


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Review of

The Willows Nursing Home

from A W (Daughter of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was taken care of well when she was at the home and the staff were polite and caring.

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Review of

The Willows Nursing Home

from R S (Daughter of Resident) assisted by family/friend published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food which is served and cooked at Willows is very nutritious and carefully thought through. My mum really enjoys the food cooked by the chef. Thank you for cooking fresh tasty food.

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Review of

The Willows Nursing Home

from S M (Son of Resident) published on 20 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are really caring towards my mother, making sure her needs are looked after. She is very comfortable in the home and as family, we are always made to feel welcome when visiting whatever time we come.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

My resident is my priority. We are all here to take care of their preferences and choices/wishes. All staff are well trained to provide person-centred care with love and care. We value and encourage our residents and prompt them to be independent as much as they can. This is "Home to Home" service. Thank you for your kind words for the team and appreciation.


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Review of

The Willows Nursing Home

from R J (Brother of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The property is well situated with nearby Southall Station within walking distance. The cleanliness and security of the property is satisfactory. However overwhelming factor is the extremely pleasant and likeable staff from the management down to the individual carers and maintenance staff.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Very thoughtful kind words which inspired the whole team to provide loving care more and more. This home is your brother's who lives here and as a team, we always provide person-centred care as per his choices and preferences. We are all here for his care and to provide all his needs with love and care. Thank you for choosing The Willows.


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Review of

The Willows Nursing Home

from H M (Grandson of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, very nice environment. Highly recommend this nursing home.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This is your mum's home. The Willows is a "Home to Home" service. We always encourage all residents to be owners of the place and we are all here to provide friendly and caring support for your mum with dignity and respect. Mum is very special to all of us. All staff understand her needs and support as per her choices and preferences. We have the same language-speaking staff to support her communication and understanding better.
Much appreciated for your kind words.


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Review of

The Willows Nursing Home

from P H (Nephew of Resident) published on 10 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found it very helpful - good staff. Very clean and tidy and always welcome.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Much appreciated for your trust, faith and kind words for my team. This is my residents' home and we have given ownership to them. This is "Home to Home" care. We always follow and provide person-centred care with their choice and preferences. We are here to serve them with love and dedication.


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Review of

The Willows Nursing Home

from Dawn P (Niece of Resident) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit, my aunt always looks clean and tidy. She seems happy and content, given her circumstances. The staff all seem to be very good, caring and focused on looking after the people in their care. The home appears clean and tidy, with simulating things around to help the residents. Always
plenty of staff around.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

All my lovely residents are very special to me and as a team, we are all here for them to ensure they are provided care and support as per their choices and preferences. This is my residents' home and all are treated with dignity and respect as always.
Thank you for your appreciation and kind words for the team and home.


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Review of

The Willows Nursing Home

from Alberta G (Niece of Resident) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my auntie receives. Before, she could not even feed herself; there is so much improvement and I really, really appreciate the care the staff provide. They are very friendly and helpful and I will recommend to any friend or family The Willows Nursing Home. Thank you.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

I have such a dedicated team here at The Willows. We celebrate each and every success of my residents for their improvements and progress. The care team put huge support to my residents for all daily living care as per choice and preference by offering person-centred care.
Thank you so much for your support and appreciation.


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Review of

The Willows Nursing Home

from A W (Daughter of Resident) published on 21 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the home has been very positive. The staff are friendly and accommodating. My mother's health has improved since she has arrived and she is well looked after.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This home is home to home service. My resident is my first priority and I am here only for them. Always person-centred approach and choices and preferences. This is my aim for the home. Thank you for your trust and faith. Much appreciated.


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Review of

The Willows Nursing Home

from S M (Grandson of Resident) published on 14 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always had positive experiences when visiting my nan at The Willows Nursing Home. Staff are welcoming, friendly and attentive. The residents all seem happy and comfortable at The Willows Nursing Home and I am happy with the level of care provided. Thank you.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation for the team. My residents come first as my priority. All staff here for my residents to provide a person-centred approach and care with their choice and preference. This is home to home facility. My door is always open with a warm welcome with new suggestions to get better and better, improvement for my all residents. Thank you.


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