Cardinal Healthcare in Surrey | 2 Care Homes

Review of
Dene Place Care Home
from Ann D (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Dene Place is a very happy (and efficient) home, where my father has been happily settled since June. The staff are all friendly and caring - they even greet my often muddy dog with enthusiasm when he comes along for a visit. The food is freshly cooked and delicious - for the first time in a while,

my dad is really enjoying his food. The rooms are all spotless. The team is run by the very professional, knowledgeable and friendly manager who sets the tone for a welcoming environment. She not only knows all the residents by name but also their individualities. I highly recommend Dene Place.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care. It is always nice to hear words like "friendly and caring" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your fathers stay as comfortable as possible.

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Review of
Dene Place Care Home
from Bronwen R (Daughter-in-law of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Dene Place Care Home is a superb care home, the staff are caring, courteous, attentive and professional. They have spared no effort in making my father-in-law feel at home and catering to his needs, and also welcoming my mother-in-law on her daily visits. The home is set in beautiful grounds, the rooms

are homely and comfortable, the activities are varied, and the food is delicious (my father-in-law loves it!). The home is run by an excellent manager and she takes great care to know all of her residents and to ensure they are happy and settled and, together with her staff, creates a warm and welcoming environment. I highly recommend it.

Reply from Maria Ricketts, Customer Care Adviser at Dene Place Care Home

Thank you for your kind words. It is always nice to hear words like "Caring" and "attentive" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
Dene Place Care Home
from Sue R (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident at Dene Place Care Home for nearly 6 years and whenever we take her out for an outing, on arrival at the gates when returning, she usually says "Home, sweet home!" which I think says a lot about the establishment. The staff are always so kind and considerate, not only to mum

and the residents, but to the families and friends who also become an integral part of the home. Also very welcoming whenever mum comes back after an outing. All staff are available to speak to at anytime, no matter what role they have. The home is spotless and everything is done to ensure residents' comfort. Recently mum had a fall (completely unavoidable and in no way suggests any negligence from staff) and the care she received at the time was exceptional and also on her late evening return from investigation at A&E. At all times, where mum's stated wishes respected too.
We are very lucky to have found Dene Place.

Reply from Rosie Smith, Customer Advisor at Dene Place Care Home

Hello and thank you for sharing such a wonderful review for Dene Place Care Home. We are thrilled to hear that your mum thinks of the home as her own and that the staff are always so "kind" and "considerate" to all residents. We are sorry to hear of your mum's recent fall although are glad she was in the safe hands of the staff for her recovery. We are so pleased you have found Dene Place and hope your mum enjoys a long, continued stay at the home! Best wishes.

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Review of
Dene Place Care Home
from R H (Son of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

The staff have been caring, attentive and thoughtful throughout my mother's stay. The flexibility to make her room homely made a big difference to her happiness. The staff were always supportive of her attempts to integrate and make the most of the facilities. The team were proactive in making modifications

to the room to ensure it fitted my mother's needs. In particular, they were there for her in her final minutes. I highly recommend this care home.

Reply from Maria Ricketts, Customer Care Adviser at Dene Place Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Birdscroft Nursing Home
from Mairead G (Sister of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

Five-star review - excellent staff, great care, delighted with excellent treatment my brother has had. Staff are so kind and caring and I would highly recommend Birdscroft Nursing Home and know my brother is in safe hands which is a huge reassurance.

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Review of
Dene Place Care Home
from R D (Daughter of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

My father has been a resident of Dene Place for 4.5 years. The residents are always placed at the heart of the service and as a result of this, my father continues to thrive at the age of 95 years. This is due to the high standards of care he receives from skilled carers and nurses who genuinely know

and understand their residents' needs and preferences. Many of the staff have been working at the home for several years which provides consistency of care and creates a lovely homely feeling for residents and their families. The home is run well by the manager and her team are a credit to her. The activities programme keeps my father's interest in living a good life. They include quizzes, painting, cooking, poetry, talking, exercise, team games, music, yoga, singing, dancing and more. My father is quite clear that this is a good place and he doesn't want to go anywhere else.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "the residents are always placed at the heart of the service" being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your father with the best possible care and we are looking forward to seeing you again soon.

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Review of
Birdscroft Nursing Home
from A D (Daughter of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at Birdscroft have cared for my mother to the very highest standard. I was kept informed as to my mother's health fully at all times. When she required hospital treatment they arranged it without delay. I couldn't have wished for my lovely mother to have been cared for better. Birdscroft

has a warm and welcoming atmosphere and you feel that you are part of an extended family. Amazing caregivers!

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you for sharing your experience with Birdscroft Nursing Home. We're pleased to hear that you have found the level of care to be of the highest quality. It is reassuring to know that your mother received all the required treatment and you found the home's atmosphere warm and welcoming. Your feedback will be shared with all our team at Birdscroft.

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Review of
Dene Place Care Home
from Lynn P (Wife of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

My husband went to Dene Place for end-of-life care and was only there for a short time. I found the care to be excellent in every way from the minute he arrived.
It was clear from the outset that the care extended not only to my husband but care for myself and my family, which was greatly received.
I

would really like to thank the staff personally for their kindness and sensitivity, albeit for a short period of time.

Reply from Fran Donno, Customer Service Adviser at Dene Place Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Dene Place Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “Kindness” and “Sensitivity” being used to describe our staff and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Birdscroft Nursing Home
from L C (Niece of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

My uncle was taken into Birdscroft Nursing Home in August 2023 and suddenly passed away on 25th December 2023. He was very difficult with his dementia and became depressed. Despite all of this, the care of the staff was second to none. They were all so kind and loving to him. We, as a family, were really

impressed and are so thankful to them all. He was an accomplished organist and had sung with choirs. The staff liaised with the family to get a keyboard in for him and even suggested starting a resident choir for him to play for. This all meant so much to him and really helped him out of his depression.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you so much for your feedback. Staff at Birdscroft Nursing Home always aim to provide the best care and aspire to make a difference in residents' lives. We feel very privileged to get to know your uncle, who was such a talented organist, and everyone loved listening to his music. All our team is happy that your experience with us was so positive. Our thoughts are with you.

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Review of
Birdscroft Nursing Home
from Katy O (Daughter of Resident) published on 27 December 2023

Submitted via Website • Report

Overall Experience

Mum was moved to Birdscroft in May 2022 from a different care home and whilst the furnishings might not have been so good, the care at the home was immediately obvious. Mum settled very quickly and it was clear she was well looked after and cared for with kindness and affection.

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Review of
Birdscroft Nursing Home
from Sylvia C (Wife of Resident) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience

In the time my husband spent in the nursing home, I couldn't wish for a nicer place. Everyone was so welcoming and friendly and always had time for you. My husband was cared for and looked after so well with the staff who he got on with very well.
He joined in all the activities which he loved and

they were excellent.
I would say it was a lovely experience for me and my family, knowing he was safe, well looked after and cared for and happy.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you so much for your feedback. We are pleased that you found your experience at Birdscroft so positive and it was very hard to say goodbye to your husband as we all were very fond of him. We are all going to miss him very much and hope he is happy at his new home. Birdscroft's door is always open for you and your husband.

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Review of
Dene Place Care Home
from John M (Respite Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience

During my period of respite I received polite, caring and friendly support, service and attention.

Reply from Grace Langfield, Customer Service Adviser at Dene Place Care Home

We appreciate you taking the time to leave us your feedback. Thank you for choosing Dene Place for your stay.

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Review of
Birdscroft Nursing Home
from P F (Son of Resident) published on 8 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother was with Birdcroft for the final five weeks of her life. The staff were exceptional in looking after her during this stressful period. Very caring and accommodating. I cannot thank you enough for making Mum feel that she was at home.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you for your kind words. Our team at Birdscroft Nursing Home are dedicated to delivering high standards of care, and we are pleased that your mother was looked after so well. Our thoughts are with you and your family during this sad time.

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Review of
Birdscroft Nursing Home
from Jan C (Regular Volunteer) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience

I visit Birdscroft once a week to see bedridden people. I love my weekly visits. I have found so much care and love given to these people. All the staff treat the client with respect and kindness. No one is left alone, and staff are always checking on them. The food is amazing, and the cleanliness

is second to none. The clients are always encouraged to join in the activities, which are always well throughout. The manager and her staff are a credit to you.

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Review of
Birdscroft Nursing Home
from Andrew M (Regular Volunteer) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

I have been a volunteer visitor at Birdscroft for the past 18 months, visiting every week on a Tuesday for 3 hours! I have been very impressed by the commitment and care of duty shown by all the staff. the residents speak highly about all the staff and since the care home manager has been in post there

have been significant improvements such as a weekly activity programme and decor upgrades which are ongoing. The atmosphere is very positive and caring.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Dear Andy, thank you for your kind feedback. We all appreciate your support at Birdscroft Nursing Home. All residents looking forward to your visits and friendly chats. We are very proud of our achievements together and thank you for being part of our family.

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Review of
Dene Place Care Home
from P P (Wife of Resident) published on 27 July 2023

Submitted via Website • Report

Overall Experience

When it suddenly became impossible for me to continue to care for my husband at home, the manager at Dene Place Care Home found him a room there as a matter of urgency. It was agreed from the start that this would be on a trial basis as my husband has Alzheimer's. Staff received him with the utmost

kindness and made every effort to help him settle in. He enjoyed the wonderful garden in the fine June weather. After a few weeks, it became apparent that his condition actually required the attention of a more specialist dementia home, and he was quickly found a room in another care home. The transfer was carried out seamlessly and kindly. I am incredibly grateful to all the staff at Dene Place Care Home and would recommend the home to anybody.

Reply from Grace Langfield, Customer Service Adviser at Dene Place Care Home

Thank you for your feedback. We are really pleased to hear that Dene Place did everything they could to make the transition of your Husband into care, and then to another home, as easy as possible. Hopefully, you have gone away from this feeling like your loved one received the best possible care.

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Review of
Birdscroft Nursing Home
from Lena R (Wife of Resident) published on 18 July 2023

Submitted via Postal Card • Report

Overall Experience

Birdscroft Nursing Home has been a very good home for my husband. He seems very settled here. The manager and staff are excellent. His needs are met and I am so impressed with how his fussiness with food is met. He is given exactly what he wants. I would not want him anywhere else. My thanks to all

the staff and management.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you very much for giving lovely feedback. All the team works very hard to ensure residents have a great experience at Birdscroft.
We are very happy that your husband feels settled here.

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Review of
Dene Place Care Home
from J S (Daughter of Resident) published on 30 May 2023

Submitted via Website • Report

Overall Experience

Resident's families were most kindly invited to celebrate the Coronation by joining them for the Monday Bank Holiday. We turned up just as the heavens opened, this is England after all! The staff were so kind and the plans sufficiently flexible that we all joined in a quiz relating to the Coronation

itself, followed by all sorts of fun involving passing large sponge balls around, and batting balloons with foam sticks. We were encouraged to bring our picnics into the lounge, where we were able to sit and eat with my mother, who was provided with a marvellous buffet lunch by the staff. Then there was further entertainment, with a lot of laughter and singing. The house had been beautifully decorated with flags and bunting and the atmosphere was very jolly. Thank you Dene Place for a very happy day (photographs are on Dene Place’s social media page, and show clearly how much everyone enjoyed themselves).

Reply from Grace Langfield, Customer Service Adviser at Dene Place Care Home

We appreciate you taking the time to leave such a lovely review. It's so wonderful to hear how kind Dene Place's staff were to invite you to these celebrations and that they went above and beyond to adapt when the weather changed, all whilst making sure your mother and selves were able to have an enjoyable time. We hope to continue providing your mother with the best possible and we will certainly pass your comments on to the manager.

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Review of
Dene Place Care Home
from Judith C (Daughter of Resident) published on 29 May 2023

Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff at Dene Place Care Home enough for the care and attention given to my parents. Always polite and patient, they go out of their way to ensure that residents feel safe and have plenty of interest in their lives.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your parents in our care. It is always nice to hear words like “polite” and “patient” being used to describe our care, as well as hearing "they go out of their way to ensure that residents feel safe". We hope to continue providing your parents with the best possible care.

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Review of
Birdscroft Nursing Home
from C B (Daughter of Resident) published on 24 May 2023

Submitted via Website • Report

Overall Experience

Our dad was discharged from a 5-week stay in hospital to Birdscroft Nursing Home with the expectation he was there to recover, however, sadly his decline was rapid and the lovely staff coped with him and with us so well in this tricky period. We feel very lucky that the manager agreed to place him and

made every arrangement for some special equipment etc to be available. We instantly found that he was in capable and compassionate hands - the nurse was exceptionally reassuring and informative and quick-acting where necessary. Sadly we didn’t have time to get to know a lot about the general running of the home but it seems very well managed now despite the funding restraints.

Reply from Oksana Savka, Manager at Birdscroft Nursing Home

Thank you so much for your kind comments. We are pleased to hear that your father was in capable and compassionate hands at Birdscroft. Our thoughts are with you and your family during this sad time.

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Care Homes Owned by Cardinal Healthcare in Surrey

Cardinal Healthcare Locations in Surrey (2)

Cardinal Healthcare Reviews in Surrey (74)

Dene Place Care Home

Dene Place Care Home

Dene Place Care Home

Dene Place Care Home

Birdscroft Nursing Home

Dene Place Care Home

Birdscroft Nursing Home

Dene Place Care Home

Birdscroft Nursing Home

Birdscroft Nursing Home

Birdscroft Nursing Home

Dene Place Care Home

Birdscroft Nursing Home

Birdscroft Nursing Home

Birdscroft Nursing Home

Dene Place Care Home

Birdscroft Nursing Home

Dene Place Care Home

Dene Place Care Home

Birdscroft Nursing Home

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