Mr & Mrs Raj Doorga in West Sussex | 1 Care Home

Review of
Longacre Nursing Home
from Lorrayne C (Daughter of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

My mum moved into Longacre after suffering with Alzheimer's and Dementia for quite some time. We have previous experience with this home as my Aunty also resided here for 6 years suffering with Dementia so we already knew the Manager and Owner.
This is a fantastic and trustworthy home that goes over

and above to look after its residents. Nothing is too much trouble and always done with a smile on their face. Their jobs aren't easy and I have so much time for them. They really do care and do their utmost to please Mum as she can be hard work. They are thoughtful and have great personalities which bring comfort and laughter to her and I appreciate that so much. Mum never goes without food and there is always something going on in the lounge for all residents to enjoy. I wouldn't have Mum anywhere else and have complete peace of mind knowing she is safe and cared for appropriately. Thank you all.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you so much for this wonderful review. Mum is such a special lady and very much part of our Longacre Family. It really is a Team effort and such thoughtful words of appreciation means the world to us all. Thank you.

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Review of
Longacre Nursing Home
from Jill B (Wife of Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

My husband is having the very best care in this friendly home. The carers, nursing staff and all ancillary staff are very caring and helpful and support me as well as my husband. The residents have made a collage for the wall which to my mind says it all - 'Our residents do not live in our workplace'

'We work in their home'.
The manager is very friendly, extremely efficient and helpful. Longacre is full of compassionate, sympathetic and accommodating staff who deliver excellent and dignified care to the residents, ensuring their every possible need is met.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you so much Jill for your kind words, and for taking the time to mention all levels of staff, it really is a team effort. We try our level best to give our wonderful residents and lovely relatives a home-from-home experience.

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Review of
Longacre Nursing Home
from Susan B (Daughter of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience

Our dear Mum was only at Longacre for 3 weeks, receiving palliative care, before she sadly passed away.
The peaceful environment coupled with the wonderfully kind, caring and patient staff made our Mum's last few weeks as comfortable as possible.
Nothing was too much trouble and we were always kept

updated on her situation.
The manager at Longacre, was always very supportive and available to speak to either in person or at the end of the phone.
We cannot thank Longacre enough for the wonderful care shown to our Mum.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you so much for your lovely kind words, it was an absolute pleasure to care for your mum, Although as you said she was only with us for a few short weeks, we so quickly became very fond of our residents, and families. It was an immense honour caring for Mum at this time in her life.

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Review of
Longacre Nursing Home
from D P (Daughter-in-law of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law is receiving the utmost care despite her challenging behaviour due to dementia. All the staff are caring and provide all needs that are required to keep her safe. The surroundings at the home are more than adequate for her. The food choices are different most days, and she does not

want for anything.
The staff will take her out when they can and also provide entertainment in-house.
After a visit to Longacre, I feel relieved that my mother-in-law is in the best care.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you for your lovely comments.
She certainly keeps us on our toes!
It is a pleasure to care for her.

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Review of
Longacre Nursing Home
from Anne P (Daughter of Resident) published on 26 September 2023

Submitted via Website • Report

Overall Experience

I am compelled to write this review for the outstanding care my dad received at Longacre. He unfortunately died on the 18th. He was there for palliative care.
They kept him comfortable with care and compassion.
You are all special people who work at the home.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you so much for your lovely review, it means a lot to us that you are taking the time to give us this feedback.
It was our absolute pleasure to care for your dad for the short time he was with us, we will also miss seeing your cheerful face every day.
Best wishes
Diane and all the team at Longacre.

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Review of
Longacre Nursing Home
from Sarah M (Daughter of Resident) published on 18 September 2023

Submitted via Postal Card • Report

Overall Experience

The care that my mum received during her time at Longacre was amazing. The staff were just fabulous. The couple of issues that my mum had were dealt with as soon as management were made aware. The care and compassion shown to my mum was as if they were looking after a member of their own family!
My

mum was both happy and sad to be leaving the home. I can't thank the staff enough for taking such good care of her, forever grateful.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you so much for your lovely words,
Mum was certainly a character and we all miss her.
I hope she is keeping you all on your toes!!
Warmest wishes to you all.

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Review of
Longacre Nursing Home
from A R (Daughter of Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

My father was only at Longacre for a few months until he passed away. The staff treated him with kindness and dignity. Up until the end, they were very caring and very considerate of my father's needs. Excellent staff. Outstanding service.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you so much, for your very Kind words. It means a lot to us, that you take the time to complete the review cards on our service. It is much appreciated.
Best Wishes

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Review of
Longacre Nursing Home
from D J (Daughter of Resident) published on 29 May 2023

Submitted via Postal Card • Report

Overall Experience

I can't thank the staff enough; your care, devotion and support to my dad, his grandchildren and myself I will be forever grateful for. I was so scared during this process, but I knew Dad was in the right place and you all were the reason that made what time he head left happy, safe and comfortable

until the end. Nothing was any trouble and we have met wonderful people that turned into friends.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you so much for your kind words. Dad was a real character who we were all very fond of and he adored all of you. You should be very proud of the children you have raised, they are a credit to you. Don't loose touch, best wishes.

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Review of
Longacre Nursing Home
from J C (Daughter of Resident) published on 9 January 2023

Submitted via Website • Report

Overall Experience

This is the second time I've used this nursing home for a parent with end-of-life care. I found the whole team to be extremely caring and thoughtful towards my mother, and also to us as a family couldn't do enough for us they supported us at a very difficult time. The atmosphere in the home was excellent

and very welcoming and I never saw anything but excellent care for all the residents. Very happy with the care my mother received and my father before that. Can't recommend it highly enough.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you so much for taking the time to send a review at such a difficult time for you. It is very much appreciated and helps us evaluate the service we provide to ensure we continue to deliver the best possible care we can.

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Review of
Longacre Nursing Home
from S D (Daughter of Resident) published on 22 December 2022

Submitted via Postal Card • Report

Overall Experience

My mother has been at Longacres Nursing Home for three years and I have nothing but praise for all the staff and management for her care and well-being and for keeping her happy and fulfilled. The staff are always happy to speak with me anytime and always keep me informed of every aspect of mum's life.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you, for your kind comments, we love all the residents as if they were our own family, and hopefully treat them the same as well, and with a bit of "naughtiness" sometimes!

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Review of
Longacre Nursing Home
from Colin F (Son of Resident) published on 12 December 2022

Submitted via Website • Report

Overall Experience

We would like to thank the Manager and all the staff for the wonderful and dedicated care they gave our father during the weeks he was with them. He came to the home for end-of-life care and they always ensured he was wonderfully well cared for and provided with 1-1 help with everything he needed. Nothing

was too much trouble and everyone took a genuine interest in him and we were able to go home each day knowing we had no worries about how he was being looked after and that if there was a change we would be contacted. Thank you again for all you did for him, we are eternally grateful.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you so much for your very kind words, it really does mean a lot,
It is always a pleasure to care for all our wonderful residents, and your lovely father was no exception, he loved you all so much.

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Review of
Longacre Nursing Home
from N W (Daughter of Resident) published on 30 November 2022

Submitted via Postal Card • Report

Overall Experience

Longacre continues to give mum the love and care she needs in a home-from-home atmosphere. All the staff are very friendly and cheerful and provide essential familiar faces daily and when we visit we become part of the family too. Mum is always included in the activities and celebrations as far as her

condition allows and a lot of effort goes into these occasions. Mum's needs are always discussed with us. We would like to thank the manager and all the staff for going the extra mile.

Reply from Diane Thorp, Manager at Longacre Nursing Home

Thank you for your lovely comments, it means a lot to myself and the Longacre Team.

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Review of
Longacre Nursing Home
from Peggy A (Wife of Resident) published on 3 February 2022

Submitted via Website • Report

Overall Experience

After my husband had a long stay in hospital Longacre was eventually found as a suitable nursing home to meet his needs. I couldn't have chosen better, they have been so caring and met his needs whenever these changed. These changes were often as he had medical problems as well as his dementia. They

took time to change his dressings on a daily basis, with the matron a very experienced nurse who knew when to call the doctor with any other changes. I felt he had personal care by lovely carers, always monitoring his food intake. They administered to his personal needs and it took so much of the worry away from me, knowing he was so well looked after. They helped me celebrate several birthdays and our Golden Wedding Anniversary. Sadly my husband passed away in early December, with full PPE and testing I was allowed to see him weekly in the last few months. I will always be grateful for the kindness they have shown.

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Review of
Longacre Nursing Home
from Vikki M (Daughter of Resident) published on 24 June 2020

Submitted via Website • Report

Overall Experience

My mum moved into Longacre after a long stay in hospital, from our first visit the staff made us feel very welcome and accommodating to anything we requested. Mum was well cared for with love and dignity. We as her family always felt part of their family. Sadly Mum passed away in May 2020 so her stay

was short. They cared for her during the awful Covid-19 situation.
They were so respectful on her final day to her and us as her family.
Thank you to you all at Longacre.

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Review of
Longacre Nursing Home
from Michele N (Daughter of Resident) published on 9 August 2019

Submitted via Website • Report

Overall Experience

We chose Longacre for my mother for palliative care. She was only there for two weeks before she passed away but the care she received was amazing. The staff are very caring and very professional. Nothing was too much trouble for them. Her room was lovely too. I am very glad that she spent her last

days being looked after such a professional group of people.

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Review of
Longacre Nursing Home
from Sarah T (Next of Kin) published on 28 June 2019

Submitted via Website • Report

Overall Experience

I regret that I cannot recommend Longacre unless there is no other room available. The Home is clean and secure and the Staff I encountered were caring. I did not see catering or evidence of Activities.
However, the care is not "person-centred". The staff have a routine they follow when getting residents

up so last in line can still be waiting late in the morning. Promised situation updates were not provided.
The staff do not knock/ask before entering, use patronising names, they don't have name badges and any uniforms seem random. Example: One day a chap with the appearance of a working janitor walked into the room and said to the resident I was visiting words to the effect of “Have you been sick again dear?”. I asked who he was and he confirmed he was a nurse.

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Review of
Longacre Nursing Home
from Graham B (Son of Resident) published on 29 October 2018

Submitted via Website • Report

Overall Experience

My mother had palliative care at the home from 22/08/18 upto the time of her death on October 7th 2018.

Exceptionally well cared for. Wonderful management and staff care. The manager and her team were attentive and professional at all times.

We couldn't have asked for a better facility for my

mother.

Thank you.

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Review of
Longacre Nursing Home
from K P (Daughter of Resident) published on 16 March 2017

Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff enough. Mum has been a resident for 6 years and has been shown nothing but respect and kindness. Mum is well looked after and cared for like a member of the family.

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Review of
Longacre Nursing Home
from John C (Great-Nephew of Resident) published on 16 November 2015

Submitted via Website • Report

Overall Experience

My Great Aunt, who is 108 years old, came to Longacre in May 2015 when her previous home suddenly decided to close. After a family inspection we decided Longacre would be ideal for her. At her age we were worried how she would handle the move but thanks to the staff and management she soon settled

in. Although now virtually blind and quite deaf she still manages to recite poetry (several verses) and quote Shakespear. Most of all she loves to sing and her repertoire is quite extensive. She is very happy here which is of great comfort to the family.

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Review of
Longacre Nursing Home
from Susan T (Daughter of Resident) published on 9 November 2015

Submitted via Website • Report

Overall Experience

My mother had a stroke when she was only 63, while still in the hospital we were told that she would be unable to return home and would need specialised care in a Nursing Home. She is now 77 and even now finds it very difficult to accept. The staff are exceptional in jollying her out of her moods even

when I am unable to do so. All the staff are very friendly and approachable. They are always popping in to chat to her. They always make sure she has a drink and respond if she rings the bell. They also pop in just to check she is ok and if she needs anything. They are more than happy for me to bring in some special things mum likes to eat. I was also able to bring in sets of drawers on wheels to be able to store her personal items.
A few month's ago mum was very poorly with a chest infection but the Matron knows she is petrified of hospitals; she called the Doctor and monitored mum's condition until mum was over the worst without sending her to the hospital which I know helped mum recover quickly. In fact any concerns they have about mum's health they immediately call the Doctor.

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Care Home Owned by Mr & Mrs Raj Doorga in West Sussex

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Mr & Mrs Raj Doorga Reviews in West Sussex (21)

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