Bridge Road, Chertsey KT16 8JW
"Fantastic care for my grandmother. Put myself and my family at ease knowing she is in a place that meets all of her needs and more. All the…" Read all 75 reviews
Situated on the banks of the River Abbey, Abbey Chase Nursing Home is a 20th-century country-house setting that offers residential and nursing care. A true nature-lover's paradise, Abbey Chase is located within a quiet country retreat and surrounded… Read more about Abbey Chase Nursing Home
Hindhead Road, Haslemere GU27 3PL
"My mum stayed at the Brownscombe Care Residency for about four weeks on end of life care. In that time she was so well looked after by all…" Read all 48 reviews
Brownscombe Care Residences is nestled in the woodland of Haslemere overlooking Nutcombe Valley. It enjoys magnificent views of the surrounding countryside and is conveniently located close to the A3. It caters for residential, nursing and palliative… Read more about Brownscombe Care Residences
Yeend Close, West Molesey KT8 2NY
"My father was a resident of the Summers for only a short time but during his stay he was treated with dignity & respect by all the staff.…" Read all 47 reviews
Situated by the River Thames and Hampton Court Palace, The Summers is a privately owned care home that provides care for up to 35 older people - some of whom may have dementia. Located in a quiet, residential cul-de-sac in West Moseley, The Summers… Read more about The Summers
The Pavillions, Kings Head Lane, West Byfleet KT14 7BQ
"I cannot recommend this care home enough. Such friendly staff from management to car assistants, cleaners, receptionist. My mum has…" Read all 41 reviews
Built by CHD Living in 2009, Kings Lodge is a purpose-built care centre, accommodating 42 beds. It's set on a 2 acre site overlooking surrounding sports fields, and is located next to the local primary school. A primary focus is given to nursing care,… Read more about Kings Lodge Care Centre
Brook Road, Wormley, Godalming GU8 5UA
"Very happy with overall care for Dad. Staff helpful and very friendly. Dad appears happy and well fed. I would like to know when dad is…" Read all 28 reviews
Situated in the quiet village of Wormley, Surrey Hills is a 19th-century Victorian country manor that overlooks acres of natural beauty and is a privately owned care home, providing nursing care for 45 older people with dementia. Acquired by CHD Living… Read more about Surrey Hills
11/15 Park Road, Surbiton KT5 8QA
"The manager and the team are doing such a lovely job looking after my nan. It's wonderful that Nan is given such care, especially given her…" Read all 45 reviews
Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is registered with the Care Quality Commission to provide residential… Read more about Surbiton Care Home
28/32 London Road, Bagshot GU19 5HN
"My complete experience whilst being at Bagshot Park has been outstanding. All staff are so helpful, friendly and will do anything for all…" Read all 16 reviews
Bagshot Park Care Centre specialises in neuro-rehabilitation and acquired brain injury. A well-resourced and equipped home, Bagshot Park has 41 bedrooms - all of which are large with ensuite, and are spread over two floors. Its high functionality… Read more about Bagshot Park Care Centre
Churt Road, Hindhead GU26 6PS
"The home has good looking spacious rooms, friendly and approachable staff and the residents look happy. They also provide activities and…" Read all 38 reviews
Overlooking The Golden Valley and set in 5 acres, Crest Lodge is a large, detached Bargate stone manor located in Hindhead, within walking distance from the amenities of Beacon Hill Village. The beautiful Yorkstone mansion is set amongst five acres of… Read more about Crest Lodge
Portsmouth Road, Artington, Guildford GU3 1LJ
"I have never experienced anything like this. The staff right from reception, admin, carers, and management are all totally amazing, kind…" Read all 20 reviews
Part of the Loseley Estate, St Catherine's Manor is a large, 18th-century Georgian detached manor house located in Artington, Guildford. The manor is surrounded by 2.5 acres of outstanding natural beauty and conservation, and is just a short distance… Read more about St Catherine's Manor
36 Beaufort Road, Kingston upon Thames KT1 2TQ
"Kingston Rehabilitation Centre truly goes above and beyond to make residents feel at home. The staff take time to understand each client…" Read all 15 reviews
Kingston Rehabilitation Centre is located in the heart of Kingston, Surrey. This purpose-built centre offers residential and outpatient neurological and orthopaedic care. This care centre accommodates individuals requiring specialist nursing and tracheostomy… Read more about Kingston Rehabilitation Centre
Brook Road, Wormley, Godalming GU8 5UA
"My father has spent about 18 months at Surrey Heights. It was such a hard decision to make, given that as a family we wished to care for…" Read all 21 reviews
Situated in the quiet village of Wormley and overlooking acres of natural beauty, Surrey Heights is a privately owned care home that offers residential care for 39 older people living with dementia. Located next to the famous King Edward's school,… Read more about Surrey Heights
1 Condor Road, Laleham, Staines-upon-Thames TW18 1UG
"My dad was a resident at Whitegates for 13 months and he was very well looked after by all staff. Dad was bed-bound after having COVID-19…" Read all 31 reviews
White Gates Nursing Home, near Staines, is registered to offer professional care for up to 51 individuals, thanks to a comfortable environment ideal for care and a relaxing lifestyle. It was originally purpose-built and acquired by CHD Living in 2008. All… Read more about Whitegates Nursing Home
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Reply from Krasimira Petrova, Home Manager at Crest Lodge
Thank you very much for your honest comments and lovely words. we are delighted that you are part of Crest Lodge family.
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Reply from Shabina Rai, Registered Manager at Kings Lodge Care Centre
Thank you so much taking your time to leave us this amazing 5* review. We pleased to hear that mum has settled in well here at Kings Lodge. Your positive feedback has been a huge encouragement to all our team.
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Reply from Shabina Rai, Registered Manager at Kings Lodge Care Centre
Thank you so much for taking your time to leave us a 5* review and we are very grateful for your feedback. We are pleased to hear that your friend is happy here at Kings lodge. Our team are always dedicated to provide a high standard of care to all our residents and your positive feedback has certainly encouraged us.
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Reply from Heidi Bradbury, Home Manager at Surbiton Care Home
These are such lovely words, thank you. We are proud of the care we give to our lovely residents and we love making them feel loved and special.We are happy to have such supportive family members too.
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Reply from Heidi Bradbury, Home Manager at Surbiton Care Home
Thank you for your kind words and for taking the time to share your feedback. I'm delighted to hear that you find our staff friendly and helpful-I'll be sure to pass on your appreciation to the team.Your suggestion regarding a staff list is greatly appreciated, and as you mentioned, we are actively working on this to help residents and families become more familiar with our team. We will also look at ways to better communicate the hierarchy and appropriate channels to ensure a smooth flow of communication.Regarding the clothing mix-up, I sincerely apologise for any inconvenience caused. We are continuously working to refine our processes to minimise such occurrences and appreciate your patience and understanding.Our staff remain committed to providing compassionate care, and your support means a great deal to them.Thank you again for your valuable feedback and for your kindness. Please feel free to reach out if there's anything else we can do to improve your experience.
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Reply from Heidi Bradbury, Home Manager at Surbiton Care Home
Thank you for sharing your experience. I'm sorry to hear about your fall, but I'm glad that our team has been able to support you during this time. We understand that adjusting to a new environment can be challenging, and it's completely natural to miss home.It's wonderful to hear that you've found our staff to be friendly, kind, and helpful-I will make sure to pass on your kind words to them. They work hard to provide compassionate care for everyone, even in difficult moments. If there's anything we can do to make your stay more comfortable, please do let us know. We're here to support you.
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Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home
Thank you for lovely feedback for my team. We are delighted that you are happy with our care. Kind Regards
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Reply from Heidi Bradbury, Home Manager at Surbiton Care Home
Thank you for your kind words about our lovely home. The care that we give is given as if we are looking after our own family members and we always ensure that they are made to feel like them too.
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Reply from Heidi Bradbury, Home Manager at Surbiton Care Home
Thank you for your lovely feedback. Our staff love receiving good feedback and it makes us feel so proud to be recognised for the hard work that we do as a team here.Our staff enjoy making people feel welcome and it is part of our culture that everyone is made to feel part of our family . I am proud of the team that work here and we love caring for our residents and family members.
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Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home
Thank you very much for lovely feedback. It is a pleasure to look after your mum. Kind regards
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Reply from Charlotte Playford, Home Manager at The Summers
Thank you for your kind feedback regarding the care your relative received while he was residing at The Summers. We are glad to hear that you, your family, and your loved one had a positive experience.
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Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences
Thank you for your review - I am glad you were happy with your Mum's end of life care, I will pass your feedback on to the staff.
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Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home
It was a pleasure for us. Thank you so much for the nice feedback; it means a lot to us. Kind regards.
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Reply from Heidi Bradbury, Home Manager at Surbiton Care Home
Thank you for sharing your feedback. We are sorry to hear that your experience at Surbiton Care Home did not meet your expectations. Providing high-quality, compassionate care is always our priority, and we take concerns such as these very seriously. We regret any distress caused and want to assure you that we strive to address any concerns raised during a residents time with us. While we believe we acted in line with our policies and procedures, we also recognise the importance of ongoing reflection and improvement. We would welcome the opportunity to discuss your concerns in more detail. Please do not hesitate to contact me directly, and we would be happy to arrange a meeting at your convenience.
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Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences
Thank you for your feedback, your comments are much appreciated and will be passed on to the staff.
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Reply from Charlotte Playford, Home Manager at The Summers
Thank you for your kind words E. We really appreciate your feedback and I am glad to hear that you are having a positive experience at The Summers.
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Reply from Julia Billins, Manager at Bagshot Park Care Centre
Thank you for taking the time to leave us such a positive review. I will share your lovely review with the team.
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Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home
Thank you very much for so lovely and kind feedback about Home and staff. It is much appreciated by all of us. Kind Regards.
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Reply from Munya Ngaru, Home Manager at Surrey Hills
Thank you so much for your kind words. We appreciate your feedback and will ensure that you receive timely updates.
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