CHD Living Ltd in London | 2 Care Homes

Review of
Surbiton Care Home
from C D (Daughter-in-law of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Your care for my mother-in-law has been careful and caring. She is well cared for both practically and emotionally. The home is being redecorated at the moment and is looking better each time I visit.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words about our lovely home. The care that we give is given as if we are looking after our own family members and we always ensure that they are made to feel like them too.

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Review of
Surbiton Care Home
from H F (Relative of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

- Very warm welcome always from the staff and the residents who are aware.
- Happy atmosphere.
- Caring staff - patient and hardworking.
- Staff attentive to residents different needs.
- Visitors are made to fell very comfortable, welcome and part of things here.
- Catering staff very caring with

each resident at meal times.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your lovely feedback. Our staff love receiving good feedback and it makes us feel so proud to be recognised for the hard work that we do as a team here.Our staff enjoy making people feel welcome and it is part of our culture that everyone is made to feel part of our family . I am proud of the team that work here and we love caring for our residents and family members.

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Review of
Surbiton Care Home
from Steven I (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Time to leave an honest review now that my mother has been moved to another care home, where she will receive the care that Surbiton care home pledged to do. My complaints are in the space of two years, my Mother has been given the wrong medication. I have visited to take her out to find her in dirty

clothes. One summer visit mum was wheeled out in a Christmas jumper! We have had endless clothes, blankets go missing, medication found on the bedroom floor. She had been taken to hospital and left on her own, no notification to the family for several hours. Hospitalised due to an accident caused by a member of staff, twice! by same staff member that was subsequently sacked, as we were told by the manager. In all honesty there was not one single area that any of the staff excelled in. My mothers wedding ring that my late father bought over 70 years ago, has been stolen, obviously by a member of staff, it is no longer on my Mothers finger, and is nowhere to be found in the home, stolen!

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for sharing your feedback. We are sorry to hear that your experience at Surbiton Care Home did not meet your expectations. Providing high-quality, compassionate care is always our priority, and we take concerns such as these very seriously. We regret any distress caused and want to assure you that we strive to address any concerns raised during a residents time with us. While we believe we acted in line with our policies and procedures, we also recognise the importance of ongoing reflection and improvement. We would welcome the opportunity to discuss your concerns in more detail. Please do not hesitate to contact me directly, and we would be happy to arrange a meeting at your convenience.

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Review of
Surbiton Care Home
from Joan C (Cousin of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

They were so so kind. They couldn't do enough for me, what a welcome. Staff very kind and caring.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words. It does not matter who you are, everyone gets a warm welcome at Surbiton.

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Review of
Kingston Rehabilitation Centre
from M Z (Husband of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

Thank God my relationship with the rehab centre has miraculously changed for the better and I am most grateful that I am at last being treated with dignity and respect - I feel that I am being listened to and this has reduced my stress and anxiety. Please keep me informed about my wife's health and

welfare and kindly contact me immediately if any changes occur. The challenge is family relationships and meeting the faith aspirations of the husband with his wife's family. Thank you very much indeed for listening and supporting me.

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Review of
Kingston Rehabilitation Centre
from M A (Regular Volunteer) published on 4 November 2024

Submitted via Website • Report

Overall Experience

Kingston Rehabilitation Centre truly goes above and beyond to make residents feel at home. The staff take time to understand each client and their families, listening closely to their needs to provide personalised care that really makes a difference. Every client is treated with dignity and respect.

The on-site amenities, like the physio and film room, enhance clients' well-being and every space-whether it's a shared area or a private room-is kept spotless and inviting. Beyond providing excellent care, the team focuses on making each day enjoyable. No matter how busy things get, they're always willing to pause for a chat or organise fun activities like games and arts and crafts. This dedication to creating a vibrant community is something the residents often praise. It's clear that the staff genuinely care about each client's comfort, happiness, and overall well-being.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you for your lovely review, I will pass this onto all of the staff. We really appreciate your visit to our home and spending time with our residents. It was a pleasure to host you and you are welcome back any time.

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Review of
Surbiton Care Home
from P B (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in Surbiton Care Home since November 2021. She is very happy here. The staff are friendly and caring and always available to answer any questions we may have, As a family we are confident that Mum is receiving the best care and that puts our minds at great. We chose Surbiton Care Home for

Mum because of its family atmosphere. It is clean and bright and the staff and residents are extremely happy.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words. If our staff are happy so are our residents. It is important that we respect each other and because we do it creates the atmosphere that we are so well known for. Everyone deserves kindness and respect.

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Review of
Kingston Rehabilitation Centre
from Louise W (Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Very Welcoming. Friendly and approachable and caring and that is all members of staff. Lovely comfortable rooms with ensuite wet rooms. Nothing is too much trouble ~ everybody always goes above and beyond.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for your lovely review, I will pass this onto the team.

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Review of
Surbiton Care Home
from A D (Son of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother did not want to go into a home but her health forced her and after a bit of settling in she seems to be enjoying it. Friendly and caring staff. She is clean, well presented and happy. I would recommend this home.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for the review. We understand how scary it can be moving into a new home, and whether it is respite or permanent, our staff will ensure that everyone is made to feel special and part of our family. It doesn't usually take long for people to settle in when being treated like part of the family.

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Review of
Surbiton Care Home
from Jennifer S (Friend of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

Greeted courteously, the door was securely locked. My friend was sitting in the lounge, was nicely groomed and hair done. Was immediately offered a cup of tea. The staff were very pleasant and treated residents with care and dignity. The overall impression was really pleasing. Admin was very helpful

and happy. Genuine nice and relaxing-friendly home.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words about our staff and home. We employ a culture in which all visitors are part of our family here and treated as so. Creating a calm and friendly environment ensures our residents feel relaxed and comfortable in their home.

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Review of
Kingston Rehabilitation Centre
from Rhoda M (Partner of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My partner stayed here for nine weeks after breaking his left femur. We really enjoyed the time we spent there. The staff especially the carers were brilliant as were the physio and occupational therapists. The room was very comfortable and quiet with a lovely view of the garden. This was just what

he needed after a week in an NHS ward following his operation. His mobility has improved vastly from when he first arrived. He is taking much positivity from this now that he has returned home.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for your lovely review, I will pass this on to the team.

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Review of
Surbiton Care Home
from P B (Resident) assisted by family/friend published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

Great, comfortable home from home, better than I thought it would be. Highly recommend it to anyone thinking of coming here.

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Review of
Surbiton Care Home
from J D (Cousin of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

My cousin came into the home last November and loved it so much he is still here after initially just coming for 2 weeks respite.
The staff are exceptional, nothing is too much trouble and the other residents are so lovely. The food is good, so much better than we had contemplated. All in all a fine

home from home.

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Review of
Kingston Rehabilitation Centre
from J T (Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

Some weeks ago I broke my left femur and spent some weeks in hospital. I then came here for almost two weeks and have had great care that was both therapeutic from physio nurses and physical care provided from all household staff.

Reply from Rebecca Page, - at Kingston Rehabilitation Centre

Thank you for your lovely feedback; we will share this with our teams. We wish you all the very best!

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Review of
Kingston Rehabilitation Centre
from M G (Mother of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience

My daughter arrived to Kingston Rehabilitation Centre November 2022 with complicated brain injuries. She was given 1.1 care with one member of care for two weeks, and due to this managed to adapt and most importantly feel safe. Within the last 18 months my daughter has achieved and exceeded her rehabilitation

and mental health goals. The management support is open and the care from staff on all levels is extremely personable. My only slight issue is staff turnover within rehabilitation team, however staff re employed are always professional and caring. As a parent in an extremely vulnerable position I and my husband feel extremely blessed with the care KRC has given our daughter and most importantly appreciate the family environment KRC have. The nursing team are wonderful as are the care staff highly qualified. One irritation is that the GP is not always efficient.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for the lovely review. I will pass your feedback on to our team. It has been a pleasure and an honour to care for your daughter, and to witness her exceeding her goals. It has been a long journey for her and she should be very proud of what she has managed to achieve during her stay with us.

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Review of
Surbiton Care Home
from Tim H (Friend of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

My dear friend and spiritual brother moved into the Surbiton Care Home somewhat reluctantly at first, afraid of losing his independence, but was soon won over by the friendliness and high level of care he experienced. Each time I visited I was welcomed warmly by staff. You can tell the care is good

because the residents are cheerful.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for the kind things you said about our team. I am very proud of the team here and you are right the staff are happy and that does make our residents happy. We all like coming to Surbiton. To us, it is not a job we are coming to our friend's home.

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Review of
Surbiton Care Home
from Y Z (Daughter of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

Since moving into Surbiton Care Home. Mum's life has been transformed in so many ways. The care, devotion and support she receives each and every day is truly exemplary. She is happy and secure in ever way and we as her family couldn't be happier to see her move into such a positive phase of her life.
I

have no hesitation but to highly recommend Surbiton Care Home in every way.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Hello. Thank you for the review of our home. Your mum has settled in very well and has made many friends here. Being small means that we can offer family orientated care, and loved ones can still feel they are part of a family atmosphere.

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Review of
Surbiton Care Home
from Rose A (Friend of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

Since my friend has moved into Surbiton Care Home I am so pleased with the change in her. She is so happy now and being cared for so well. Every time I see her she is all smiles and praising all the staff. I'm so grateful that she has moved into such a lovely place and is so well looked after.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for the lovely review. Having the support of our residents' family and friends is very important to us here at Surbiton. Your relationship with us is just as special as the relationship we have with your loved ones.

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Review of
Surbiton Care Home
from Margaret Z (Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

Since coming here, my life has been transformed in so many positive ways. The care I receive is second to none and I am so happy here and feel so secure. The food is excellent and the staff are amazing. Nothing is too much trouble for them. It is a home from home in every way and I am so grateful to

be here.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your very kind words and we are so happy and proud to know how you feel about living here. We feel honoured that we are in our residents' home and that you are part of our family here. We strive to make sure that all the residents' needs are met both physically and mentally and will go the extra mile for the happiness of the people we care for. Happy staff make happy residents.

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Review of
Surbiton Care Home
from S R (Daughter of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Surbiton Care Home for just under a month and the difference in her is wonderful. She is less anxious, more engaging and very happy. Surbiton Care Home says she has come home and doesn't want to leave. That is all we need for her. She is loved and so very well looked after. All

the staff are just wonderful. Thank you Surbiton Care Home for all you do.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you so very much for your great feedback. It makes us feel so proud when we hear our residents and their families are so happy at Surbiton as this is exactly what all the staff here wish for, for all our residents to feel safe, loved and cared for. Moving into a care home is a new chapter in their lives and this can be daunting for everyone. Surbiton Care makes sure everyone becomes part of our little family here at Surbiton.

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Care Homes Owned by CHD Living Ltd in London

CHD Living Ltd Locations in London (2)

CHD Living Ltd Reviews in London (57)

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Kingston Rehabilitation Centre

Kingston Rehabilitation Centre

Surbiton Care Home

Kingston Rehabilitation Centre

Surbiton Care Home

Surbiton Care Home

Kingston Rehabilitation Centre

Surbiton Care Home

Surbiton Care Home

Kingston Rehabilitation Centre

Kingston Rehabilitation Centre

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

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