Glenholme Healthcare Group Ltd in Lancashire | 1 Care Home

Review of
Bispham Gardens Care & Nursing Home
from R R (Husband of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Since her arrival my wifes care has been consistantly good. From personal care to repairing the bed, nothing is too much trouble.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your feedback. We're glad to hear that you are pleased with the consistent care provided to your wife at Bispham Gardens. We always aim to meet and exceed expectations, and we welcome any specific suggestions you have that could help us improve further. Please feel free to reach out to our management team with your insights.

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Review of
Bispham Gardens Care & Nursing Home
from Martin D (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

What can I say it's beautiful I am so happy my mother is in this nursing home beautiful and clean staff are amazing
Like to say a special thank you to two members of staff, in particular, who gave me the time to answer all my questions
We met a member of staff who talked us all through the Financial

side too
So welcoming every time we go there
Thank you to all staff who take the very best care of my mother
And a thank you to the reception staff who all introduced them selfs to us and who all knew my mother
The kindest of regards

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for the very kind review. We're happy to hear you're pleased with your mother's care and appreciate the comments about our staff.

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Review of
Bispham Gardens Care & Nursing Home
from Julie S (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

We could not be any happier. Everybody is so helpful and caring, not only for my dad but for my mum and as a family. My father arrived in August 2024 after 11 weeks in hospital recovering from a stroke. Thank you for everything you do.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your review. We're pleased to hear that your family feels supported and cared for at Bispham Gardens. Your appreciation for our team's efforts means a lot to us!

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Review of
Bispham Gardens Care & Nursing Home
from C C (Brother of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

From the minute I brought my sister in for an assessment, my sister has felt at ease. Management have been great in assisting with arranging funds with social services and making my sister feel comfortable from the get-go. The whole team from the admin, nurses, caterers and the carers are amazing and

the family can't thank you all enough.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind review. We're so pleased to hear that your sister feels comfortable here. Your appreciation for our staff across all departments means a lot to us.

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Review of
Bispham Gardens Care & Nursing Home
from Margaret R (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been at Bispham Gardens now for a little over six weeks, in which time he has been well cared for, especially with regards to the nursing care he has received. The food is of excellent quality and hot food is always served hot, as it should be. Generally, I would recommend Bispham Gardens

to anyone seeking good care for a loved one.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your recommendation! We're pleased to hear that you're happy with the care your husband is receiving. Your feedback is greatly appreciated.

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Review of
Bispham Gardens Care & Nursing Home
from C K (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Truth be told - I could not wait to get my loved one out of this Home. Poorly run with the absolute minimum of care given. No person centred care. No dignity or respect shown. Very Poor hygiene standards. Not enough staff. Rude staff (not all) and the rudest most unapproachable Manager I have ever met.

Very poor management and no communication. Information passed to relevant authorities.

Reply from Zoe Hunter, Head of Care and Quality Delivery at Bispham Gardens Care & Nursing Home

We are truly sorry to hear that you feel we did not meet your expectations during your relative's stay with us. We take your feedback seriously, and our Quality and Governance Team will thoroughly investigate the points you have raised. Please be assured that we strive to maintain high standards of care, dignity, and respect for all our residents. We are committed to ensuring our hygiene practices meet the necessary standards and that our staff conduct is professional and courteous. We value open communication and regret if this was not your experience. We would appreciate the opportunity to discuss this further with you to address and resolve any outstanding concerns. Thank you for providing this feedback, as it is crucial for our ongoing efforts to improve our services.

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Review of
Bispham Gardens Care & Nursing Home
from Lynne B (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My mother has resided at Bispham Gardens Care & Nursing Home for three years now and we are so relieved that we found such an excellent home.
All the staff are always friendly, helpful and eager to assist both residents and visitors. Care is delivered to a very high standard and residents are always

treated with respect and dignity.
The home is extremely clean, well-maintained with superb facilities and plenty of communal rooms should visitors want privacy with their loved ones and food freshly prepared with lots of choice. A variety of daily activities are offered along with gardening club for those who wish to participate with regular entertainment and outings. A minibus is being provided which means more trips out will be available in the future.
It is so reassuring to know that she receives the best of care and myself and all the family would have no hesitation in recommending the home.
A big thank you to the manager and all her team for the amazing job you do.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you so much for sharing your experience. We're absolutely thrilled to hear that Bispham Gardens has met your mum's needs.

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Review of
Bispham Gardens Care & Nursing Home
from S S (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

I go in daily to see my dad and he has excellent care and is well-fed, they are so welcoming, always cleaning, all staff say hello and engage with us regularly.
The food always looks nice and homemade.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind review. We're delighted that our efforts resonate so positively with you and your family!

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Review of
Bispham Gardens Care & Nursing Home
from A M (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My dad entered Bispham Gardens smiling and happy to be there. He told the hospital Bispham Gardens was like family to him. My mother was a resident here for two years and he had a good experience. Management has since changed. On his second day, he was lifeless in bed, hardly able to speak. He managed

to say "They don't like me in here" and "They don't want to care for me". An overnight complete change. He had numerous falls, particularly in the first four days and was saying "It's not the place it used to be". He deteriorated in speech, alertness and behaviour. All visitors experienced a lack of response to the alert buzzer, once for four hours. Dad was taken to the hospital the day before he was due to leave. Some of the staff (who I am not allowed to name here) shone out. I was very grateful. I have the impression the current manager is out of touch with the activity of all staff and that she was unable to relate sufficiently to Dad's frailty or needs. I wasn't told if nighttime safeguarding issues were dealt with.

Reply from Oliver Parker, Regional Support Manager at Bispham Gardens Care & Nursing Home

We are very sorry to hear about the experience you have described above. Rest assured this will be investigated internally as this is not our expectation or the Glenholme standard of care that we normally see at Bispham Gardens. Therefore a member of the Senior Management team will reach out to you to discuss this matter. We also want to be able to discuss the staff members you recognised that went above and beyond, as we feel these people should be celebrated.

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Review of
Bispham Gardens Care & Nursing Home
from Andrew L (Son of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

Our mum arrived from the hospital for her end-of-life care, she was sadly only there for less than a week before she passed away. The whole team looked after her and us from the moment she arrived until she sadly passed away. We would not hesitate to recommend this care home and the very welcoming,

professional and caring team, we could not have wished for a better place for our mum to spend her final days, a huge thank you to all.

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Review of
Bispham Gardens Care & Nursing Home
from P S (Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

My nursing home place Jan 2021-Jul 2023 (2 years 7 months) overall despite my younger-than-average age was treated very well, of course, there were elements out of the home control like my anxiety making socialising with older residents uncomfortable however where possible the home encouraged, supported

the connections that did manifest. I was a mess emotionally to start however all the staff made it clear they were always available for support and showed kindness/compassion, my coeliac dietary requirements were catered for, and supported my need to be as independent as possible, changing my bed so I didn’t feel “hospitalised” and gave me a larger room so that I could start a new craft hobby to distract myself despite mainly not feeling comfortable to leave my room, they definitely made adjustments to give person-centred care, of course within the 2+ years things went wrong however they were quick to address any issues as they arose, I highly recommend this nursing home.

Reply from Angela Baxendale, Service Manager at Bispham Gardens Care & Nursing Home

Thank you for your thoughtful and detailed feedback. We're truly pleased to hear of your positive experiences with us and appreciate your recommendation immensely. Your well-being has always been our utmost priority.

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Review of
Bispham Gardens Care & Nursing Home
from S K (Son of Resident) published on 23 August 2023

Submitted via Website • Report

Overall Experience

My father was admitted to hospital on Monday night/Tuesday morning, and having failed to contact him via his mobile since Sunday I phoned the care home Thursday night (not unusual for a couple of days to pass between speaking to him due to mobile and sleeping) to be told he was in the hospital. As his

next of kin, I hadn’t been informed and wouldn’t have been aware had I not phoned them in the hope of speaking to him via their phone.
Such a poor level of compassion was shown when requesting to escalate this.

Reply from Louise Bassett, Regional Operations Manager at Bispham Gardens Care & Nursing Home

It is clear from your comments that our exacting standards haven't been met on this occasion. Having spoken with the home manager I have established that the nurse in charge should have been responsible for informing you about the hospital admission of your father. Due to an emergency within the home, this didn't happen, a follow-up call should have taken place by the next senior staff member on duty. We have put in place new policies to ensure this doesn't happen again. Please accept my heartfelt apology for the upset this has caused. If you would like to discuss this further with me then please contact the home directly.

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Review of
Bispham Gardens Care & Nursing Home
from Frank R (Son of Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience

My mum has now been a resident here for ten months. Throughout this period Mum has received excellent care and attention. Glenholme Bispham Gardens is well-equipped to deal with all necessities in a modern and bright environment. Most of all, Mum and my family have been so impressed by the kindness

and professionalism of the staff. From entering the building and the reception to the medical team and, of course, the caring team, everyone has been friendly, welcoming and professional.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind words. It's lovely to receive a positive review.

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Review of
Bispham Gardens Care & Nursing Home
from David H (Son of Resident) published on 20 March 2023

Submitted via Website • Report

Overall Experience

My mum lived in Bispham Gardens for nineteen months, moving in a few months before her ninety-first birthday. At all times, I found the staff engaging and attentive to my mum's needs and welfare. Mum had a very nice en-suite room and the staff were keen to help her pursue her hobbies, taking her swimming

and to the theatre. I can recommend Bispham Gardens wholeheartedly.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind words. It is great to have positive feedback.

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Review of
Bispham Gardens Care & Nursing Home
from K D (Daughter of Resident) published on 7 March 2023

Submitted via Website • Report

Overall Experience

Overall this care home is a pleasant place to visit. I think my mum has settled into the home well.
My only complaint is on occasion there are two staff that don’t know the residents on my mum's floor. If possible there should always be one carer who knows the residents.

Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home

Thank you for your comments. We agree completely that there should always be staff who know your mum on duty. We endeavour to keep the same staff supporting people as this ensures continuity of care and provides reassurance to residents. However, there are occasions when maybe due to sickness or absence that staff have to be moved to different areas of the home in order to meet the needs of everyone. Please discuss this with the home manager if you have any further concerns.

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Review of
Bispham Gardens Care & Nursing Home
from Peter M (Power of Attorney of Resident) published on 7 March 2023

Submitted via Website • Report

Overall Experience

Very happy with the level of care received by our family friend. She is treated with respect, the staff are very good and friendly. I have never been there when I haven't seen anyone cleaning, the whole place is spotless. We looked at many care homes before we found this one and we are pleased we did.

Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home

Thank you for taking the trouble to comment on Bispham Gardens.

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Review of
Bispham Gardens Care & Nursing Home
from Christine M (Partner of Resident) published on 7 March 2023

Submitted via Website • Report

Overall Experience

Overall, my experience has been good, any issues I have I tell the care home and it is dealt with immediately. It has a friendly atmosphere, all staff are helpful and caring. There are always good food choices and my partner is happy and looked after.

Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind words. It is great to have such positive feedback.

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Review of
Bispham Gardens Care & Nursing Home
from Linda F (Daughter of Resident) published on 7 March 2023

Submitted via Website • Report

Overall Experience

We find the staff and management to be extremely kind and welcoming.
My mum has settled in really well and is very well cared for.
The bedroom is light airy and spacious.
All the communal areas are accessible with lots of places to sit and watch the television or just to be quiet and reflective.
A

good activity programme is in place.

Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind words. We are so pleased your mum has settled in and likes living at Bispham Gardens.

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Review of
Bispham Gardens Care & Nursing Home
from Elizabeth M (Partner of Resident) published on 1 November 2022

Submitted via Postal Card • Report

Overall Experience

My partner is well looked after on the whole. The TV has been off in my partner's room for over a week, it is the only thing he relies on. He cannot eat and does not enter into any activities, he is bed bound. I don't think it is fair when it is the only bit of entertainment in my partner's life.

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Review of
Bispham Gardens Care & Nursing Home
from Rebecca H (Daughter of Resident) published on 18 October 2022

Submitted via Website • Report

Overall Experience

Absolutely not recommended.
Our lovely Dad arrived on Friday 19th August, on 20th August he was in his room flat on his bed, which should have been elevated, no one had checked on him in 2 hours, Dad was covered in phlegm.
My aunt asked for him to be elevated and the answer was a lack of staff.
Dad

needed a nebuliser, there was no oxygen for him. In the evening no one attended Dad's alarm, he contacted family in London by way of face timing, as he had no voice but was demonstrating that no one was answering his alarm.
I had to call the care home to get an ambulance for my Dad to get him to A and E as his oxygen had gone seriously low.
My Dad should not have been offered a place at a home where there is not enough staff to answer a buzzer from a highly distressed patient.
This is being investigated as I type.
I am purely stating facts.
My darling Dad passed away 4 days later.

Reply from Zoe Hunter, Head of Care and Quality Delivery at Bispham Gardens Care & Nursing Home

As a compassionate care provider, we understand that this comment has been made during a time of grief and upset for the family and we are sorry for their loss.
We remain shocked and saddened by their account as it does not reflect our service expectations, experiences and ethos, as demonstrated in the numerous other positive comments about our service.
Unfortunately, before the family made this comment, they did not report their concerns to us. As a responsible care provider, we have conducted our own investigation and have significant evidence to contradict their account of events which occurred during their father’s approx. 24hr admission to our service. Subsequently, we kindly request that the family contact us so that we can respond to this comment appropriately via our complaints process.

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Care Home Owned by Glenholme Healthcare Group Ltd in Lancashire

Glenholme Healthcare Group Ltd Locations in Lancashire (1)

Glenholme Healthcare Group Ltd Reviews in Lancashire (35)

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

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Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

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