Abbeyfield Wey Valley Society Ltd in Surrey | 5 Care Homes

Review of
Hatch Mill
from K Y (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My Mum was a resident at Hatch Mill for over 2 years and received the kindest care from all the staff there. She was extremely well looked after and I'm sure that their care prolonged her life.
Mum had the opportunity to take part in the many activities and outings provided by the Home and also enjoyed

the accessible garden. Their food is very good and plentiful and she never refused a piece of cake or a biscuit.
During the last month of her life, Mum needed a lot more care but was able to stay in her room where everything was familiar, safe and secure. I cannot fault the superb way she was looked after during this difficult time.
I would highly recommend this Home.

Reply from Tracey Pollard, Deputy Manager at Hatch Mill

Thank you very much for your kind words. It was a pleasure to look after your mum.

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Review of
David Gresham House
from J R (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Mum had been a resident since 2021 and we've always found the care staff excellent - the care is personal and consistent. There is a small team who remain constant in contrast to the home my father went to for his last couple of months where you rarely saw the same face twice in one week. There is a

sense that nothing is too much to ask. She was treated with dignity and respect. My mother died at the care home in December - she was allowed to remain there in her room and not sent off to hospital as she per her wishes. Staff could not have done more to make mum comfortable popping in to hold her hand or give her a sip of water when the family was not able to visit and they were also incredibly kind to us as we visited in the last few days. Prior to this last month I would say that mum enjoyed being at David Gresham House and liked her room. She did not join many activities but those she went to she really enjoyed facilitated by staff for example offering enlarged texts for the play-reading group.

Reply from Emese Pomezanski, Registered Manager at David Gresham House

It was a pleasure to have been able to look after Mum and to provide her with all the care she needed with such a wonderful, supportive family.

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Review of
Ridgway Court
from H E (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My mother entered and has been cared for by Ridgeway Court residential care for 14 years, at first she had a very amenable nature and was very polite to the staff but sadly this changed and she was a very angry person.. this being said the staff was wonderful. Mum was cared for as well if not better

than we could have managed ourselves. They have wonderful varied hot meals, the cook is excellent and all staff were exceptional, extremely welcoming and hospitable celebrating all of her birthdays not lest her 100th and 101st birthdays with elaborate cakes sadly she passed just 5 weeks shy of her 102nd. They became a part of our family unit. It is sad to say goodbye now that Mum has passed away, we highly recommend Ridgeway Court when considering a place for your loved one when the time comes to need care.

Reply from Melanie Harris, Registered Manager at Ridgway Court

Thank you so much for your kind words which I will filter down to all the staff at Ridgway. She was a wonderful person and she will be sadly missed at Ridgway Court. I wish all the very best for your family, and if you want a slice of our wonderful cake pop in and see us.

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Review of
Wey Valley House
from D L (Son of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience

Just a lovely place with a great atmosphere where everyone is treated with respect, compassion and love. For my dad, he couldn't be better served and cared for. For myself and family, there is peace of mind knowing my dad is in safe hands. I love to visit and am treated with a warm welcome always and

feel the staff act like friends. Just seems like a wonderful atmosphere for them all to work in which is positive on all levels.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for the lovely review and kind words.

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Review of
David Gresham House
from Pamela M (Respite Resident) assisted by family/friend published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

My stay was a very happy one, and all helpers were exceedingly kind and helpful to me and my family.

Reply from Iain Looms, AWVS Central Office at David Gresham House

Thanks very much for your kind words - we are pleased that you enjoyed you time with us. It was a pleasure having you as part of the DGH community and If you need any support from us in the future, don't hesitate to get in touch.All the very best,

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Review of
Ridgway Court
from Maggie S (Wife of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Thank you for all the kindness and care you gave my husband when he stayed with you for a week of respite care.
It's not easy for him to stay with you because of his Parkinsons he is resistant to change!
You all welcomed him back having remembered him from a previous stay with you. Thank you again

for your care & understanding.
I would happily leave him with you whenever I am unable to look after him.

Reply from Melanie Harris, Registered Manager at Ridgway Court

It was a pleasure to have him back at Ridgway Court. We thank you for your kind words and look forward to seeing you again.

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Review of
Nower House
from Louise C (Daughter of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

We have been extremely happy with the care and support our mum has received at Nower. The carers are all so kind and personable, they genuinely care. Everyone has always been approachable. The food is lovely as well! Thank you

Reply from Iain Looms, AWVS Central Office at Nower House

Thanks so much for taking the time to share your kind words - the whole team at Nower House will be really pleased to read that you are happy with our home. All the best from all at Abbeyfield Wey Valley Society.

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Review of
Wey Valley House
from P W (Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

Friendly and talented staff team.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for the great review, I am so happy that you think the staff are friendly and talented. I will pass this on to our amazing team.

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Review of
Wey Valley House
from Peter K (Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

The care home is attentive to my needs, always ensuring I'm comfortable. Kept informed with what's going on in the home.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for our lovely review. I am so happy all is good with home.

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Review of
Ridgway Court
from J C (Son of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Only in July, I wrote a review of Ridgway Court which had been so welcoming to my mother. Since then she had a wonderful 96th birthday party, with all the residents gathered for a birthday tea, with a splendid cake and joined by family and friends, it was a genuinely lovely occasion which she really

enjoyed. Sadly, in August she died, peacefully in her sleep. The staff were absolutely magnificent, keeping us fully informed and supporting us at all stages. The manager and her team then helped us with the necessary tasks, provided us with the information requested, and eased the whole process. Our family was so comforted that our mother's last months were happy, secure, and content, and we have no regrets at all about her time in the care of Ridgway Court. She had a long and fulfilled life well lived, and it ended in the best possible way it could have done, peacefully, quietly, and securely in the care around her. We cannot recommend Ridgway Court and its wonderful staff more highly.

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Review of
Wey Valley House
from L S (Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

Wey Valley House is a lovely place.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for your kind words, we are so pleased that you enjoy living at Wey Valley House.

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Review of
Wey Valley House
from J N (Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

Really good! I enjoy the food.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for a lovely review, we are so glad you are happy at Wey Valley House.

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Review of
Hatch Mill
from Kate R (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

My mother is getting excellent care in Hatch Mill. She was able to care for herself (and live alone) until she was 103, but because of frequent falls, we approached Hatch Mill for full-time residential and nursing care. Although never wanted to go into Care, she soon realised that she was getting really

well looked after by both the nursing and care staff who treated her with dignity and kindness at all times. The family also get greeted warmly when visiting which, of course, helps greatly.
Management operates an 'open door policy', which means that we feel very comfortable being able to discuss anything with them. We're always given the necessary time and never feel rushed.
As an example of how they go 'the extra mile', to celebrate my mother's 105th birthday, we were allocated a lovely lounge where we were able to invite a number of her friends to help her enjoy this momentous occasion. Hatch Mill provided an excellent afternoon tea which was enjoyed by all.

Reply from Iain Looms, AWVS Central Office at Hatch Mill

Thank you very much for taking the time to share your experience of our Hatch Mill Residential and Nursing home. Our Registered Manager will be so pleased to read your kind comments and share them with her team - everyone at Hatch Mill really prides themselves on the support they give not only to all their residents but to their loved ones too. It is a pleasure to have your mother as part of our community and we look forward to sharing many more good times together as we head through the seasons. Best wishes from all the team at Hatch Mill.

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Review of
Wey Valley House
from T M (Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent, staff were accommodating. Range of activities.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for the lovely review, we are so glad you are happy living at Wey Valley House.

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Review of
Wey Valley House
from C C (Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

Friendly staff and very good food, all is good.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for our lovely review. I am so happy all is good with home.

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Review of
Wey Valley House
from H P (Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

All is good but all can be improved.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for your review. We always value constructive feedback, I am pleased to hear all is good. I will talk to you in person to gain clarification as to the areas, you feel could require improvement.

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Review of
Wey Valley House
from N Y (Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

In 3 years care has been very good. Helps my quality of life.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for the kind words and review. We are so happy that we can help with your quality of life.

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Review of
Wey Valley House
from M W (Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

I have been at the Wey Valley for almost 2 years now and it's one of the best decisions I have made.

Reply from Michelle Blower, Registered Manager at Wey Valley House

We are so pleased that you are happy living at Wey Valley House.

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Review of
Wey Valley House
from J D (Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Thirty years ago I did the tea trolley here and always said if I go in a home when I am old, this is where I wanted to come. Soon after my ninety-fifth birthday I moved in and can honestly say I have never regretted it for one moment.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for your kind words, we are elated that you are so comfortable here at Wey Valley House.

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Review of
Nower House
from Susan L (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mother moved into Nower House after living independently in a small Dorset town until she was 90 years old. She was nervous about leaving her home but recognised she needed more support and to be closer to her family. A few months on she is really settled. Nower House staff have all been absolutely

excellent and support Mum to be independent while assisting her when needed. The food is excellent and she now enjoys the company of other residents throughout the day. Thank you Nower House for all your excellent work.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you for taking the time to pass on your kind comments - we are so pleased to hear that your mum is enjoying her new home. Best wishes from all the team at Nower House.

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Care Homes Owned by Abbeyfield Wey Valley Society Ltd in Surrey

Abbeyfield Wey Valley Society Ltd Locations in Surrey (5)

Abbeyfield Wey Valley Society Ltd Reviews in Surrey (171)

Hatch Mill

David Gresham House

Ridgway Court

Wey Valley House

David Gresham House

Ridgway Court

Nower House

Wey Valley House

Wey Valley House

Ridgway Court

Wey Valley House

Wey Valley House

Hatch Mill

Wey Valley House

Wey Valley House

Wey Valley House

Wey Valley House

Wey Valley House

Wey Valley House

Nower House

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