1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Chanctonbury Healthcare Ltd

Care Homes Owned by Chanctonbury Healthcare Ltd

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Chanctonbury Healthcare Ltd
Chanctonbury Healthcare: founded and owned by the Sinclair family, it currently operates three homes across beautiful and unique village locations within East Sussex: Alfriston Court in the historical village of Alfriston, Queensmead in Polegate with its shops and amenities and Oaklands Court in the quaint village of Horam. All three care homes are situated near to the seaside towns of Eastbourne and Seaford.

Chanctonbury Healthcare is committed to keeping care at the very core of everything it does with the aim, always, to ensure a real and tangible quality of life for its residents, while constantly striving to ensure that everyone feels truly at home, safe, secure and happy.

Chanctonbury Healthcare Ltd Locations (3)

 

3 Care Homes owned by Chanctonbury Healthcare Ltd

Sort by:
View on Map
Weymouth Manor Residential & Nursing Care Home

Radipole Lane, Weymouth DT4 0TX 

9.8 21 reviews
"What a lovely care home this is. And how the residents are well looked after, the food choices are excellent, and all the staff are very…"   Read all 21 reviews
Location Type Care Home

Weymouth Manor Residential and Nursing Care Home delivers residential and Nursing care for up to 66 adults. Located in the seaside town of Weymouth, the home offers a bright and spacious setting with great amenities to ensure residents can make the… Read more about Weymouth Manor Residential & Nursing Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 66 Rooms from £1,500 / week
Oaklands Court

Vines Cross Road, Horam, Heathfield TN21 0HD 

9.1 65 reviews
"My mother was very happy at Oaklands Court, the staff there are so caring and really took the time to get to know her and find the things…"   Read all 65 reviews
Location Type Care Home

Purpose-built in the Sussex style and well-respected throughout the surrounding community as a trusted constant in care, Oaklands Court provides a wonderfully comfortable lifestyle for its residents. Whether you are active or prefer a more sedentary… Read more about Oaklands Court

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 43 Rooms from £1,235 / week
Queensmead

92 Victoria Road, Polegate BN26 6BU 

9.1 75 reviews
"My dear mum was a resident at Queensmead for approximately 3 weeks. She was extremely happy and settled and all the staff were so kind and…"   Read all 75 reviews
Location Type Care Home

With its family-centric ethos and welcoming atmosphere, Queensmead is conveniently situated in the village of Polegate, just north of Eastbourne: perfect for local amenities and just five minutes’ walk from the train station. Purpose-built, Queensmead… Read more about Queensmead

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 34 Rooms from £1,350 / week

Chanctonbury Healthcare Ltd Reviews (161)

9.4
Chanctonbury Healthcare Ltd has a Group Review Score of 9.4 (9.354) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Chanctonbury Healthcare Ltd must have a Review Score.

Overall Experience

  • 11
  • 3
  • 0
  • 0
  • 6

Date Published

161
7
11
43
118
Review of

Oaklands Court

from Toby O (Son of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As others are mentioning this more; an update to my previous review where the care home had not refunded the monies owed after my mother died in May 2024. 9 months and still not paid. Despite direct communication with one of the Directors, who promised to resolve the issue and refund us, he never did.
After months of promises, I applied through the small claims court. They did not pay. I then applied for a County Court Judgement due to non-payment of the small claims. Again, they did not pay. I am having to go to the next level of legal pursuit; an enforcement order. Like others, I cannot resolve the estate and probate unless I write off the debt or I recover it. I lodged a complaint with the Care Quality Commission but they will not pursue it if you have started legal proceedings. The company behind it is Aethel Care homes if you need to find their registered address. After ignoring me for 9 months of detailed chasing, I believe this behaviour is a conscious decision.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from Andrew H (Son of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mother passed away in August 2024 after a stay at Oaklands for 3 years and before that my Dad was a resident for 2 years and for both of them they were well cared for especially during the Covid times. However, after my Mothers passing we were issued with a credit note for the period that she had
paid for but not used - but the monies were never refunded and despite many calls and email this still remains the case and is holding up the completion of Mums estate - if it was a small sum we would waive it but as you can imagine the high cost of the fees it is not an inconsiderable amount of money.
It is shameful that when the staff at Oaklands gave so much commitment to my parents that the directors see fit to ignore this and leave me and other relative to berate their experience of Chanctonbury Care.
Having read other reviews from relatives it seems that there is a pattern occurring of blatant theft.
I am so concerned that I have made contact with the Care Quality Commission. Be warned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from Anne B (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor care, left in bed, not take to the toilet. Lifts broken so not taken out of room.
Told to 'wee' in her pad. Shower less than twice a week! Sadly only excuse she refuses, yet says to us she hasn't been offered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from Wendy A (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Oakland's for nearly a year now. She is more independent than at previous home and regularly checked by the friendly staff team. When I walk in, staff know who I am, the approach feels very personalised and caring - like a family.
The residents at oaklands have mixed abilities so hopefully
in time, Mum will venture to the lounge. She's enjoyed the Llama and animal visits
Staff are always happy to Listen and give their time. I would be happy overall to chose this home myself if needed.
Communication does need some improvements otherwise I would give a 5.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Queensmead

from Kathy G (Daughter-in-law of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It is now 6 months since my mother-in-law passed away, having been a resident at Queensmead for the last 2 and a half years of her life. We have no issues with the standard of care she received prior to her passing, as the caring team were always kindly and supportive of her needs as she grew more frail.
Unfortunately the same cannot be said of the owner/director and accounts department of the Chanctonbury group, who fail to acknowledge our phone calls, emails or text messages requesting that the refund due to my mother-in-law's estate be paid forthwith. This action is contrary to the terms of the contract which state that all refunds due must be made within 2 months of a resident passing away. No regard has been given to the stress this has caused my family at this very sad time. It is equally worrying that according to Companies House, the company name was changed from Chanctonbury to Aethel Care Homes Ltd on 28 October this year. I wonder why!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from Fliss H (Granddaughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandmother was a resident at Oaklands for 2 and half years and sadly passed away in July 2024. Her room was cleared within 48 hours but we are still waiting on a refund from the accounts department including a direct debit that was taken 2 weeks after her passing.
She loved the staff at Oaklands
but any happy memories I have of that place are getting very quickly erased by a very very poor accounts department. They don't even reply to emails after 3 months of chasing. If I had known this in advance I would have chosen another care home. Please be aware to cancel your loved ones direct debit straight away. Otherwise you will be have this headache. Something you really don't need after losing a loved one and money you need to carried their wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Queensmead

from Joanne M (Granddaughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely angry and frustrated with the directors of the company who have yet to repay my grandmother's deposit and payment made in advance which is due 5 months on since she died. This has caused extreme stress to my parents who have been ignored and on occasion that they have been able to speak to
a director fobbed off with false promises. Furthermore, they also seem to think it is acceptable to ignore my email where I have given them the opportunity to explain if there is an issue before I have to resort to writing such a review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from Kathleen B (Respite Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

4 weeks very good attention, all staff very excellent. Will definitely have another holiday there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from Ben O (Son of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy at Oaklands Court, the staff there are so caring and really took the time to get to know her and find the things she liked. They looked after her very well, always let us know what was happening and were really helpful and friendly when I visited. Finding a nursing home for
Mum was hard, we spent a long time looking and I am so glad that we found Oaklands as it turned out to be a lovely place for Mum to stay in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Weymouth Manor Residential & Nursing Care Home

from Peter T (Brother-in-law of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home this is. And how the residents are well looked after, the food choices are excellent, and all the staff are very helpful.

Reply from Louise Mclaughlin, Home Manager at Weymouth Manor Residential & Nursing Care Home

Thank you so much for your review, I will be sure to pass your kind words on to the team. Please take care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from L M (Relative of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today I visited a member of my partner's family and for the first time. I was welcomed by everyone I met and included to attend the activity in the lounge today - reminiscing and playing.
Some word-based games, which I found to be valuable to all the residents that were there, they all appeared content
and spoke in positive terms about the home.
I feel the family member is looking relaxed and happy here and joining in socially - which is such a new thing for her. Lovely place indeed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from L P (Daughter of Resident) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky for my father to be able to spend the last weeks of his life at Oaklands Cour. Every member of staff were so wonderfully kind, caring and compassionate to him. They always managed to bring a little smile to his face even when he was so poorly. All the staff were equally as kind, caring
and compassionate to both my sister and myself and to all family visitors who came to see our father while he was in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Weymouth Manor Residential & Nursing Care Home

from G G (Wife of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely impressed with the standard of care at Weymouth Manor. The staff were always kind and compassionate, and were caring towards both residents and visitors. The environment was light, clean and comfortable.

Reply from Louise Mclaughlin, Home Manager at Weymouth Manor Residential & Nursing Care Home

Thank you so very much for your review - I will ensure the team are aware of this feedback. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Weymouth Manor Residential & Nursing Care Home

from Sharon D (Daughter-in-law of Resident) published on 5 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff that looked after my 92-year-old father-in-law in the eight months he was there were caring and looked after him with respect. He died with dignity and this has been a great comfort to his family.
I cannot recommend this care home highly enough.

Reply from Esther Sheppard, Contact Manager at Weymouth Manor Residential & Nursing Care Home

Thank you for your review. We are so sorry for your loss, the team pass on their heartfelt condolences to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Weymouth Manor Residential & Nursing Care Home

from K T (Daughter of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all lovely, caring and welcoming and supportive.
The home is a fantastic alternative for someone who cannot live on their own.
My mum now has company and structure every day and there is something to join in with if she wants to.
She is safe.

Reply from Louise Mclaughlin, Home Manager at Weymouth Manor Residential & Nursing Care Home

Thank you for your review, we are thrilled that mum has settled so well and has already formed great friendships with others. I will ensure I feed this back to the team. Thank you for taking the time to write this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Weymouth Manor Residential & Nursing Care Home

from D G (Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made welcome and comfortable very quickly. There were 11 residents in situe at the time.

Reply from Esther Sheppard, Contact Manager at Weymouth Manor Residential & Nursing Care Home

Thank you for your review, we will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from Anita F (Friend of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. Staff greeted me with a smile and were smartly attired. Everyone on the day I visited was busy but found time to be available to answer any questions or queries. In my opinion, this is one of the best local care homes I have visited (in all respects). I wouldn't hesitate in
recommending this remarkable lifeline.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Queensmead

from Laraine K (Daughter of Resident) published on 2 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum was a resident at Queensmead for approximately 3 weeks. She was extremely happy and settled and all the staff were so kind and supportive to my mum and us as a family too. Nothing was too much trouble, everyone was extremely friendly and their professionalism was second to none. Mum really
enjoyed the activities, even drawing a picture for the first time in years! The food was excellent and Mum loved the social side of being with other residents. Thank you all, you are all amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from B W (Friend of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I went to see our friend. It was nice to see her looking so relaxed and smiling which shows how well she is being cared for by the nice staff who we found very pleased to talk to and made us welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Oaklands Court

from Sara N (Daughter of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello everyone. I just want to say how lovely Oaklands were to my mum. She went there for end-of-life care and spent six weeks in residence. The staff were great, and nothing was too much trouble. She was treated with such dignity, even though she was bed-bound. Great attention was paid to making sure
she was comfortable, and pain relief was constantly monitored.
We live locally, and it was great being able to pop in and spend quality time with her at any time we wanted. She loved Oaklands; it became a home from home for those last weeks, and we were able to make some lovely memories.
At the end, although we didn't make it in in time, it was lovely to know someone was there holding her hand when she passed.
We were treated with such care and understanding at this time. I can never thank them enough for what they did. We feel we have made friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Frequently Asked Questions about Chanctonbury Healthcare Ltd

How many Care Homes does Chanctonbury Healthcare Ltd own?

Chanctonbury Healthcare Ltd own 3 Care Homes.

Which Chanctonbury Healthcare Ltd Care Homes have the highest review score?

Weymouth Manor Residential & Nursing Care Home, Oaklands Court & Queensmead have the highest review score.
Chanctonbury Healthcare Ltd in Dorset Chanctonbury Healthcare Ltd in East Sussex

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chanctonbury Healthcare Ltd to verify any information. View our terms and conditions. Chanctonbury Healthcare Ltd has a Platinum Service – more info.