Chanctonbury Healthcare Ltd in East Sussex | 2 Care Homes

Review of
Oaklands Court
from Toby O (Son of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

As others are mentioning this more; an update to my previous review where the care home had not refunded the monies owed after my mother died in May 2024. 9 months and still not paid. Despite direct communication with one of the Directors, who promised to resolve the issue and refund us, he never did.

After months of promises, I applied through the small claims court. They did not pay. I then applied for a County Court Judgement due to non-payment of the small claims. Again, they did not pay. I am having to go to the next level of legal pursuit; an enforcement order. Like others, I cannot resolve the estate and probate unless I write off the debt or I recover it. I lodged a complaint with the Care Quality Commission but they will not pursue it if you have started legal proceedings. The company behind it is Aethel Care homes if you need to find their registered address. After ignoring me for 9 months of detailed chasing, I believe this behaviour is a conscious decision.

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Review of
Oaklands Court
from Andrew H (Son of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

My Mother passed away in August 2024 after a stay at Oaklands for 3 years and before that my Dad was a resident for 2 years and for both of them they were well cared for especially during the Covid times. However, after my Mothers passing we were issued with a credit note for the period that she had

paid for but not used - but the monies were never refunded and despite many calls and email this still remains the case and is holding up the completion of Mums estate - if it was a small sum we would waive it but as you can imagine the high cost of the fees it is not an inconsiderable amount of money.
It is shameful that when the staff at Oaklands gave so much commitment to my parents that the directors see fit to ignore this and leave me and other relative to berate their experience of Chanctonbury Care.
Having read other reviews from relatives it seems that there is a pattern occurring of blatant theft.
I am so concerned that I have made contact with the Care Quality Commission. Be warned.

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Review of
Oaklands Court
from Anne B (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Poor care, left in bed, not take to the toilet. Lifts broken so not taken out of room.
Told to 'wee' in her pad. Shower less than twice a week! Sadly only excuse she refuses, yet says to us she hasn't been offered.

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Review of
Oaklands Court
from Wendy A (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Mum has been at Oakland's for nearly a year now. She is more independent than at previous home and regularly checked by the friendly staff team. When I walk in, staff know who I am, the approach feels very personalised and caring - like a family.
The residents at oaklands have mixed abilities so hopefully

in time, Mum will venture to the lounge. She's enjoyed the Llama and animal visits
Staff are always happy to Listen and give their time. I would be happy overall to chose this home myself if needed.
Communication does need some improvements otherwise I would give a 5.

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Review of
Queensmead
from Kathy G (Daughter-in-law of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

It is now 6 months since my mother-in-law passed away, having been a resident at Queensmead for the last 2 and a half years of her life. We have no issues with the standard of care she received prior to her passing, as the caring team were always kindly and supportive of her needs as she grew more frail.

Unfortunately the same cannot be said of the owner/director and accounts department of the Chanctonbury group, who fail to acknowledge our phone calls, emails or text messages requesting that the refund due to my mother-in-law's estate be paid forthwith. This action is contrary to the terms of the contract which state that all refunds due must be made within 2 months of a resident passing away. No regard has been given to the stress this has caused my family at this very sad time. It is equally worrying that according to Companies House, the company name was changed from Chanctonbury to Aethel Care Homes Ltd on 28 October this year. I wonder why!

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Review of
Oaklands Court
from Fliss H (Granddaughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My grandmother was a resident at Oaklands for 2 and half years and sadly passed away in July 2024. Her room was cleared within 48 hours but we are still waiting on a refund from the accounts department including a direct debit that was taken 2 weeks after her passing.
She loved the staff at Oaklands

but any happy memories I have of that place are getting very quickly erased by a very very poor accounts department. They don't even reply to emails after 3 months of chasing. If I had known this in advance I would have chosen another care home. Please be aware to cancel your loved ones direct debit straight away. Otherwise you will be have this headache. Something you really don't need after losing a loved one and money you need to carried their wishes.

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Review of
Queensmead
from Joanne M (Granddaughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

Extremely angry and frustrated with the directors of the company who have yet to repay my grandmother's deposit and payment made in advance which is due 5 months on since she died. This has caused extreme stress to my parents who have been ignored and on occasion that they have been able to speak to

a director fobbed off with false promises. Furthermore, they also seem to think it is acceptable to ignore my email where I have given them the opportunity to explain if there is an issue before I have to resort to writing such a review.

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Review of
Oaklands Court
from Kathleen B (Respite Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

4 weeks very good attention, all staff very excellent. Will definitely have another holiday there.

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Review of
Oaklands Court
from Ben O (Son of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My mother was very happy at Oaklands Court, the staff there are so caring and really took the time to get to know her and find the things she liked. They looked after her very well, always let us know what was happening and were really helpful and friendly when I visited. Finding a nursing home for

Mum was hard, we spent a long time looking and I am so glad that we found Oaklands as it turned out to be a lovely place for Mum to stay in.

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Review of
Oaklands Court
from L M (Relative of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

Today I visited a member of my partner's family and for the first time. I was welcomed by everyone I met and included to attend the activity in the lounge today - reminiscing and playing.
Some word-based games, which I found to be valuable to all the residents that were there, they all appeared content

and spoke in positive terms about the home.
I feel the family member is looking relaxed and happy here and joining in socially - which is such a new thing for her. Lovely place indeed.

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Review of
Oaklands Court
from L P (Daughter of Resident) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience

We were so lucky for my father to be able to spend the last weeks of his life at Oaklands Cour. Every member of staff were so wonderfully kind, caring and compassionate to him. They always managed to bring a little smile to his face even when he was so poorly. All the staff were equally as kind, caring

and compassionate to both my sister and myself and to all family visitors who came to see our father while he was in their care.

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Review of
Oaklands Court
from Anita F (Friend of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

What a lovely care home. Staff greeted me with a smile and were smartly attired. Everyone on the day I visited was busy but found time to be available to answer any questions or queries. In my opinion, this is one of the best local care homes I have visited (in all respects). I wouldn't hesitate in

recommending this remarkable lifeline.

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Review of
Queensmead
from Laraine K (Daughter of Resident) published on 2 November 2023

Submitted via Website • Report

Overall Experience

My dear mum was a resident at Queensmead for approximately 3 weeks. She was extremely happy and settled and all the staff were so kind and supportive to my mum and us as a family too. Nothing was too much trouble, everyone was extremely friendly and their professionalism was second to none. Mum really

enjoyed the activities, even drawing a picture for the first time in years! The food was excellent and Mum loved the social side of being with other residents. Thank you all, you are all amazing.

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Review of
Oaklands Court
from B W (Friend of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

My husband and I went to see our friend. It was nice to see her looking so relaxed and smiling which shows how well she is being cared for by the nice staff who we found very pleased to talk to and made us welcome.

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Review of
Oaklands Court
from Sara N (Daughter of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

Hello everyone. I just want to say how lovely Oaklands were to my mum. She went there for end-of-life care and spent six weeks in residence. The staff were great, and nothing was too much trouble. She was treated with such dignity, even though she was bed-bound. Great attention was paid to making sure

she was comfortable, and pain relief was constantly monitored.
We live locally, and it was great being able to pop in and spend quality time with her at any time we wanted. She loved Oaklands; it became a home from home for those last weeks, and we were able to make some lovely memories.
At the end, although we didn't make it in in time, it was lovely to know someone was there holding her hand when she passed.
We were treated with such care and understanding at this time. I can never thank them enough for what they did. We feel we have made friends.

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Review of
Oaklands Court
from Hilary N (Friend of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

As soon as I entered "Oaklands", I felt the warmth - one member of staff was very welcoming, and I recognised her from years ago - having grown up with her family, especially her Mum. The care given to my friend has been wonderful, with compassion and dignity, which were his overall wishes.

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Review of
Oaklands Court
from E J (Daughter of Resident) published on 26 June 2023

Submitted via Website • Report

Overall Experience

My mum stayed at Oaklands Court for approximately two months for respite care, following time in the hospital after a fall. Mum and family members visiting were made to feel very welcome, and Mum was very happy to stay at Oaklands Court. The team were very approachable and really helpful with any queries

I raised. Mum's mobility and strength improved during her stay, and she has now returned home with support from carers.

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Review of
Queensmead
from G C (Daughter of Resident) published on 13 June 2023

Submitted via Postal Card • Report

Overall Experience

My mother had a short stay at Queensmead. She was looked after extremely well. The staff are so caring and nothing is too much trouble. Such a lovely place.

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Review of
Oaklands Court
from Mark S (Son of Resident) published on 2 June 2023

Submitted via Postal Card • Report

Overall Experience

My mother is a resident here, and I have to say Oaklands Court nursing home is excellent in all of her care.
All of the staff are very nice, polite and professional.
What more could a resident ask for.
"I know my mother is safe and cared for". Thank you.

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Review of
Queensmead
from D M (Daughter of Resident) published on 30 May 2023

Submitted via Website • Report

Overall Experience

Our Mum has been living at Queensmead for two and a half years. She is very happy there and extremely well looked after. The staff are always kind and caring and fun and enthusiastic. The atmosphere is relaxed and friendly but at the same time highly professional. There are so many activities and entertainments

which are tailored to the residents needs and likes. There is a good choice of food and drinks which are very high quality. The staff keep me informed if Mum is unwell and are very welcoming and helpful to me when I visit. Nothing is too much trouble for them.
If I ever need to be cared for I would definitely want to live at Queensmead.

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Care Homes Owned by Chanctonbury Healthcare Ltd in East Sussex

Chanctonbury Healthcare Ltd Locations in East Sussex (2)

Chanctonbury Healthcare Ltd Reviews in East Sussex (140)

Oaklands Court

Oaklands Court

Oaklands Court

Oaklands Court

Queensmead

Oaklands Court

Queensmead

Oaklands Court

Oaklands Court

Oaklands Court

Oaklands Court

Oaklands Court

Queensmead

Oaklands Court

Oaklands Court

Oaklands Court

Oaklands Court

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