Which Marshview Care Homes have the highest review score?

The Maples & Marshview have the highest review score.

Marshview | 2 Care Homes

Review of
The Maples
from Claire h (Granddaughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I cannot recommend The Maples enough. The staff are fantastic. They looked after my Nan so well at the end of her life, I will forever be thankful for their compassion, kindness and patience throughout her stay.

Reply from Colin Scott, Manager at The Maples

Thank you for your review, it was an absolute honour and pleasure to have your Nan at The Maples, she was a breath of fresh air and will be sadly missed by all.

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Review of
The Maples
from Anita S (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

The Maples have an excellent standard of care, that you don't always see in other places.
They supported my dad through a very difficult time with his illness, and their level of care saved his life.
They are very communicative, involve the outside services and encourage the residents into better

health, with their utmost care and communicative skills. Always communicating with the outside services and with relatives. That includes the whole team, with both management and the carers.

Reply from Colin Scott, Manager at The Maples

Thank you for your feedback on your dad's experience at The Maples; it was a pleasure to have had the opportunity to get to know your dad and to support him to regain his independence. It was an honour and a privilege to have had him with us for the period of time he was at The Maples, and we wish him and yourselves all the best for the future

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Review of
The Maples
from Brian L (Respite Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

Needs a good wash, brush-up.

Reply from Colin Scott, Manager at The Maples

Thank you for your review Brian it is greatly appreciated and I welcome the feedback provided. I am already in discussions with the owner with regards to freshening up certain areas of the home, but I would like to express my apologies with regards to any issues that you had with the cleanliness within the home and I will be feeding back your rating to the Domestic and requesting that she focusses more on her cleaning. It was a pleasure to have had you at the Maples for your period of respite, and I wish you all the best for the future.

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Review of
The Maples
from Annemarie B (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

The Maples building does not look 'top-notch', but the welcome they gave us and the homely feeling was. I needn't have worried about leaving Mum; she had a great time. When I picked Mum up, she looked as if she had been on holiday and had even put on some weight. Mum was sad to leave and has not stopped

enthusing about The Maples since. She told me the staff looked after her extremely well, and they were kind and affectionate towards her. She said nothing was too much trouble for them. She enjoyed the food and loved the daily entertainment, especially the music man. She even said she would like to go back for another holiday! Whilst I was away, my daughter visited a few times and was always made welcome. She informed me that Mum looked clean and smart each time she visited and witnessed her enjoying her food. I would therefore like to thank the staff from the bottom of my heart. I cannot recommend this home enough.

Reply from Colin Scott, Manager at The Maples

Thank you for your feedback on your mum's experience at the Maples; it was a pleasure to have had the opportunity to get to know your mum and hear all her life stories. It was an honour and a privilege to have had her with us for the period of time she was at The Maples, and we look forward to welcoming her back in the future if this is something she wishes.

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Review of
The Maples
from J L (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

My first experience with the Maples home was back in 2018 when we placed my aunt there who spent 3 years with excellent care and I know she was happy there until she passed away. Shortly after it became necessary that my mother required constant care, she is still there today (Nov 2023) and I know that

she is happy in her surroundings. In all that time neither my sister nor I have had any complaints about the home and have had no regrets in choosing The Maples.

The staff have been excellent from the management down and it really does have a friendly and family feel at all times. I can only add - Thank you.

Reply from Colin Scott, Manager at The Maples

Thank you for your review it was a pleasure to have known and cared for your aunt and it is our pleasure and privilege to now care for and support your mum.

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Review of
The Maples
from S B (Daughter of Resident) published on 20 November 2023

Submitted via Postal Card • Report

Overall Experience

My father is very well taken care of. He loves the food and always looks clean and healthy.

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Review of
The Maples
from S E (Daughter of Resident) published on 20 November 2023

Submitted via Postal Card • Report

Overall Experience

I visited my father regularly, a couple of times a week. I feel the staff genuinely care about the people they care for and work with. Always kept informed of any illnesses, or hospital visits.

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Review of
The Maples
from S W (Daughter of Resident) published on 20 November 2023

Submitted via Postal Card • Report

Overall Experience

My dad always appears to be happy. All the staff are pleasant and helpful.

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Review of
The Maples
from S G (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

The staff are always very friendly, and on arrival offered a hot drink on each visit. Dad is always clean and well-presented. Although the home is in need of modernisation it is very clean and homely. In general, dad is very happy and the staff and management are happy to answer any concerns. I am very

happy with my dad's care at The Maples.

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Review of
The Maples
from Y B (Granddaughter of Resident) published on 28 November 2022

Submitted via Postal Card • Report

Overall Experience

Home from home feel. Outstanding staff who look after residents as if part of their family. Nothing too much trouble. Always accommodating and go above and beyond. Can't fault the staff. Rooms and home are dated but overlooked by brilliant care. Thank you.

Reply from Colin Scott, Manager at The Maples

Thank you for your review and it is a pleasure to have the privilege to know and support your granddad. He is a pleasure to know and has settled well into the home. As a service, we are currently reviewing about updating the home and rooms.

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Review of
The Maples
from M B (Granddaughter of Resident) published on 22 November 2022

Submitted via Postal Card • Report

Overall Experience

I cannot thank all the staff at The Maples enough. They always go above and beyond for both their residents and their families. We would never think twice about recommending them to friends.

Reply from Colin Scott, Manager at The Maples

It is a pleasure and a privilege to support your grandfather. He has settled well into the home and is a joy to spend time with. He brings a smile to the staff team with his jokes and stories.

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Review of
The Maples
from Jack B (Grandson of Resident) published on 21 November 2022

Submitted via Postal Card • Report

Overall Experience

The care being provided to my grandad has been great. It has really quelled some of my mum's worries about my grandad's health, following the support being provided by staff. He regularly states he has enjoyed his meals.

Reply from Colin Scott, Manager at The Maples

It is a privilege to be able to provide support to your Grandad. He has settled well into the home and has built a wonderful relationship with the staff who enjoy a laugh and joke with him. I am pleased that we have been able to quell some of your mum's worries and will endeavour to continue to do so.

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Review of
The Maples
from Wendy B (Daughter of Resident) published on 18 November 2022

Submitted via Postal Card • Report

Overall Experience

My dad was sent to The Maples for a month's respite. In a matter of days, he went from being a resident to being treated like a family member. The care is impeccable, with every staff member going above and beyond. I can't praise the staff, under the guidance of the manager, enough. The stress of looking

after my dad has been lifted.

Reply from Colin Scott, Manager at The Maples

Thank you for your feedback. It is a pleasure and privilege to be able to provide support to your dad. He has settled well into the home and has clearly become part of the Maples family.

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Review of
The Maples
from Elizabeth S (Daughter-in-law of Resident) published on 7 June 2022

Submitted via Website • Report

Overall Experience

My 95-year-old mother-in-law came for respite care after a month in hospital left her weak and unable to contemplate independent living. After a month of tender loving care and good food, she was much more mobile and most importantly, had her confidence restored to be able to go home and (with some

support) return to her old life. The staff were wonderful although they needed a few more personnel to enable them to respond to everyone in a timely manner and I would have no hesitation in using The Maples again if Mum needed a break.

Reply from Colin Scott, Manager at The Maples

It was a pleasure to have known your mother-in-law during the period she resided at the Maples, and also to watch her rebuild her confidence and strong will to enable her to return home. I take on board your comment about staffing and will be reviewing this. Thank you.

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Review of
The Maples
from Arthur B (Husband of Resident) published on 23 March 2022

Submitted via Postal Card • Report

Overall Experience

My wife died in the home in September 2021. The manager and staff were excellent owing to my wife's condition. They all did their jobs in looking after my lovely wife. I miss her so much. I know how hard the staff and manager worked.

Reply from Colin Scott, Manager at The Maples

It was a pleasure to have known your wife during the period she resided at the Maples, and it was a further honour to have known you and your family - Thank You

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Review of
Marshview
from K B (Niece of Resident) published on 12 August 2021

Submitted via Postal Card • Report

Overall Experience

All staff are extremely kind and caring. They always do their best to make my aunt feel at home, catering for all her needs.

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Review of
The Maples
from Carol O (Daughter-in-law of Resident) published on 7 July 2021

Submitted via Website • Report

Overall Experience

The Maples is a lovely care home operated by very friendly and caring staff. My mother-in-law has now been a resident for the past 8 months, and after an initial period of being unsettled, as expected with Dementia, she has settled in well and seems very happy, I can't fault the staff, who are extremely

helpful and nothing is too much trouble. The lovely manager and his deputy, especially. I would happily recommend this home to care for your loved ones.

Reply from Colin Scott, Manager at The Maples

Thank you for your review; it is a pleasure to know your mother-in-law, and she has settled in well to the home and definitely brightens my day.

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Review of
The Maples
from Jeanette A (Daughter of Resident) published on 22 March 2021

Submitted via Website • Report

Overall Experience

Firstly, I would like to say a big thank you to the manager and all the staff at The Maples for the care shown to my mother during her stay. Staff were always caring, and nothing to much bother, and whenever we called, we were always greeted with a smiling face.

Mum has Alzheimer's and found the

move from home to care home a struggle, the confusion being a major problem, but the staff at The Maples dealt with this in a caring and professional way.
When we spoke, Mum would always say that the food was brilliant, and so was the staff, she couldn't fault it. Sadly Mum was only at The Maples for 4-months, but Mum was always treated with care, dignity and respect.
I really could not have been happier knowing that my mum was in a safe place and genuinely cared for.

Great home, great staff and lovely home comforts. Keep up the good work.

Reply from Colin Scott, Manager at The Maples

Thank you so much for your kind words; it was a pleasure to have know your mum, although it was for a short period of time. I do miss your mum's daily visits to me to keep me updated on everything that was going on in the lounge; she will be sadly missed not only by myself but also by my staff team.

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Review of
The Maples
from Susan S (Niece of Resident) published on 17 March 2021

Submitted via Website • Report

Overall Experience

My aunt was very nervous about staying at the beginning, but she very quickly felt safe and secure and felt she had made good friends with both management and carers. She was well looked after and cared for, and we were happy that she felt part of the family. She spent over two happy years in The Maples

and enjoyed the facilities offered such as entertainment, hairdressing etc, and regularly had a manicure, which she enjoyed. In the latter weeks of her life, she was quite weak and poorly, so we were glad that the staff were there to look after her when we couldn't visit, and it was a great comfort to her and her family when she was discharged from hospital to receive end of life care back at the home.
We would like to thank everyone there who always treated her with love, care and dignity and made her last year's such happy ones and were relieved we made the right choice when choosing this home - I would recommend it wholeheartedly to anyone looking for a home from home for their family member.

Reply from Colin Scott, Manager at The Maples

Thank you so much for your kind words; it was a pleasure to have know your Aunt and to be a part of her life in those final years. I will miss my 'Good Morning's every day, as she always made sure the team stopped by my office so she could say good morning to me, and also let me know if there were any issues. Your Aunt will be missed by not only myself but also my team, she was a one-off, and she will always be a part of The Maples, and it was our privilege to welcome her back to her home for those final days.

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Review of
The Maples
from Tracy N (Daughter of Resident) published on 15 March 2021

Submitted via Website • Report

Overall Experience

Firstly, it is very stressful trying to do the best for someone you care about.
My father has moved down just under two years ago and had been living in an assisted living accommodation.
To say he was independent mentally is an understatement, however, he had early-onset dementia, and the time had

come to move him down to be the near family.
What impressed me about meeting the manager was that he was responsibly flexible with how my father lived his life.
Trust me, some have them in bed by 6 pm.
If your relative is a young senior and likes lots of banter and laughs with the residents, it may be a bit difficult due to deafness, but all the residents really look out for each other, are kind and endearing; I loved them all.
I was deeply impressed by the staff's knowledge of the resident considering there are 24. They are really on the ball.
The staff are all approachable and down to earth. I trusted them completely.
My father sadly passed away on 21.1.21; he was happy. Good food too.

Reply from Colin Scott, Manager at The Maples

Thank you so much for your review. It was a pleasure to have known your father and to be part of his life and to get to know him. I know he will be sadly missed by myself and my team, especially his character, which could brighten everyone's day.

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