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Care Homes Owned by Normanhurst

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Normanhurst
Normanhurst is a care provider that focuses in attention to detail, employing highly trained care and nursing staff who are always on hand to meet clients' needs. Experienced in catering for the active retired, older people's care needs, as well as post-operative care and mental frailties. Alongside professional care, Normanhurst ensures that residents enjoy warm and friendly atmospheres, in a home-from home environment, and feel safe and protected.

Normanhurst Locations (2)

 

2 Care Homes owned by Normanhurst

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Normanhurst Residential Care Home

De La Warr Parade, Bexhill-on-Sea TN40 1LB 

9.5 28 reviews
"I have been extremely pleased with mum's care. The staff have been wonderful and helpful with any queries I have had. Mum is very happy and…"   Read all 28 reviews
Location Type Care Home

Offering sea views, the Normanhurst is located on the seafront, by De La Warr Parade in Bexhill on Sea. The Normanhurst complex, under the same ownership since 1968, consists of two homes on the same site: the Normanhurst Care Home and Normanhurst… Read more about Normanhurst Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • 75 Rooms from £1,045 / week
The Normanhurst Nursing Home

Brassey Road, Bexhill-on-Sea TN40 1LB 

9.3 15 reviews
"Feel Mum is in a good place with caring staff, it's very clean, food is great, mum says it's lovely. As she has been chair-bound re her…"   Read all 15 reviews
Location Type Care Home

The Normanhurst Nursing Home has a comfortable, clean, homely atmosphere. The home is adjacent to the Residential Hotel on a corner site overlooking the award winning beaches. Although the nursing home is not on the seafront, some rooms do afford a sea… Read more about The Normanhurst Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 31 Rooms from £1,820 / week

Normanhurst Reviews (43)

9.4
Normanhurst has a Group Review Score of 9.4 (9.417) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Normanhurst must have a Review Score.

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Review of

The Normanhurst Nursing Home

from Carole V (Daughter of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel Mum is in a good place with caring staff, it's very clean, food is great, mum says it's lovely. As she has been chair-bound re her disabilities in her flat she now has company. She is never alone at night as she was. Mum tells me everyone is helpful and kind. Overall it's good and know everyone
is doing their best. Just one thing to mention lack of music in background, it seems to be missing. Mum has settled well and I thank all staff in helping her feel this way.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

We thank you for your review and we are glad Mum is settling well. Thank you for your suggestion regarding background music. Just to let you know have a new activities person due to start this month.


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Review of

The Normanhurst Nursing Home

from J C (Friend of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since I have been coming to the home to see my friend, the staff have been very helpful. Always polite. My friend has told me that she is always looked after well by the staff and the food is better than it was when she went in two years ago. Nothing is ever a problem, any time of the night or day.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

We thank you for your review and we are glad to hear that you feel things have improved. We always strive to listen to feedback and take action.


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Review of

The Normanhurst Nursing Home

from S W (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Normanhurst Nursing Home is very clean and very welcoming, Mum has settled in really well. Management are always there should we need them. Caring staff throughout the day and especially night. A few more activities would be lovely for all. Mum is happy with the food. Nothing is too much trouble.
I did notice that on occasion it has been very quiet in the lounge, some clients like to just sleep/rest. A bit more music (radio 2) would be lovely but not to disturb them sleeping.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

We thank you for your very kind review and we have noted your comments. We have recruited a new activities person but are waiting their DBS application. Unfortunately there is currently a back log with Sussex Police.


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Review of

Normanhurst Residential Care Home

from J C (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with mum's care. The staff have been wonderful and helpful with any queries I have had. Mum is very happy and seems to have settled in fine. Enjoys playing bingo and other activities.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your kind review. We are so happy that Mum has settled well and we thank you for your continued support.


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Review of

The Normanhurst Nursing Home

from Tony W (Brother of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful Sister, Mother, Grandmother, and great-grandmother passed away last Sunday 18/08/2024. She had lived at The Normanhurst since 2020.
The care and devotion to her from every member of staff went above and beyond that of any other care home would have given and that continued this week towards
my sister and myself when we visited to sort out her room. These wonderful caring people were as moved with sadness as we are.
I was a Nurse for 44 years, I have experienced examples of poor care but loads of amazing care both in the NHS and in Care Homes. The Normanhurst gave (and I know will continue to do so) some of the greatest care on every level by all staff that I have ever had the honour to experience.
Thank you from all my family.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Wow! What a lovely review for our staff to see. We are so happy that you had such a good experience in all aspects of the Normanhurst. It was our absolute pleasure to look after such a wonderful lady.


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Review of

Normanhurst Residential Care Home

from M J (Friend of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been visiting on a regular basis for 1 year and the below options reflect everything I feel. Would certainly recommend.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your kind review and as always look forward to welcoming you again soon.


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Review of

Normanhurst Residential Care Home

from Colleen W (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father will be moving in permanently shortly and on our 1st visit, it was very apparent how passionate and kind the staff are at Normanhurst. My father was very impressed and he can be very difficult to please, so well done to all. Met some residents too who were all so very friendly and welcoming
to my father - I think we have been very lucky in finding such a wonderful residential home. Thank you.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your kind review and we are very much looking forward to welcoming your father to The Normanhurst.


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Review of

Normanhurst Residential Care Home

from Paul L (Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time that I have lived here for 2.5 years, I have been asked my opinion on various topics. The staff are par excellent, some of the most polite and helpful people you may ever meet. We never leave the dining room wanting, a variety of types and alternatives to the main menu. Entertainment is
excellent, the chance to strain the brain on Tuesday's quiz or dance and sing on a Thursday, and quite a few games and exercises on odd days. Try the confection on the higher or lower game. Thank you all.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your wonderful review. As always we appreciate your continued support and we look forward to challenging you in the next quiz!


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Review of

The Normanhurst Nursing Home

from Valerie R (Daughter of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at The Normanhurst Nursing Home for 5 and a half years. I am very pleased that she is happy there. The staff are wonderful and very caring and always friendly to residents and visitors.
My mother's room is nice, clean and bright.
The home is very clean and comfortable.
There
is a variety of food choices on the menu. They have activities and entertainment most days. Overall, I think it is a great nursing home and I would definitely recommend it.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for you lovely review. We thank you for your continued support and look forward to welcoming you on your next visit.


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Review of

Normanhurst Residential Care Home

from B C (Niece of Resident) published on 22 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Salford with my aunt in Bexhill, it was difficult when during a spell in hospital my aunt would need to relocate from her flat to a care home. She had already identified Normanhurst Residential Care Home as her preferred home. I contacted the manager who expedited my aunt's relocation to Normanhurst.
I visited last week to find my aunt happy and well-settled. Communication from staff has been very good.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your kind review, we are delighted to hear that your aunt is happy and settled at Normanhurst.


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Review of

The Normanhurst Nursing Home

from Barbara C (Daughter-in-law of Resident) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel welcome, Mother-in-law always clean and tidy, treated with dignity.
The home always keeps us informed and updated regarding her well-being and care.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for your kind review. Our job is always made easier by having lovely residents and families. We look forward to seeing you again soon


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Review of

The Normanhurst Nursing Home

from Christine G (Daughter of Resident) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Normanhurst Nursing is a brilliant place for my mother. The care is excellent. She always looks clean, her room is clean and comfortable. The food is well presented and looks tasty. The care staff are pleasant and they spend time talking to the residents. Since she has been there, her legs which used
to swell up, look mottled and sometimes develop cellulite have completely healed and look really good due to the care attention given to her at Normanhurst. They have things in place to interest their residents and think up extra events to entertain them. The staff are first class!

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for your lovely review. It is always great to hear when family are happy and we hope Mum is too. We look forward to welcoming you again soon.


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Review of

The Normanhurst Nursing Home

from Paula O (Daughter of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place has been a blessing! I was so stressed when my dad had to go into care and Normanshurst has been the best thing that could have happened to him. I live 100 miles away but I can sleep knowing that my dad is being taken care of to a very high standard. I do not tell them beforehand when I am
visiting but when I turn up my dad is always comfortable, clean and relaxed. The staff are fantastic, friendly, informative and go the extra mile. Highly recommended

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for your lovely review and we look forward to seeing you again soon.


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Review of

Normanhurst Residential Care Home

from Ian R (Son of Resident) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was reluctant to leave her flat. She will return home shortly after three weeks of respite. During that time, she has been difficult, but the staff have been brilliant. The family hope that she will accept that she is better off at the Normanhursy and return.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your kind review, and we hope that Mum is well. We look forward to welcoming her again some day.


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Review of

The Normanhurst Nursing Home

from F D (Son of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall experience is very positive. Management and staff are very helpful and sympathetic to my parents situation. The room is spacious and well maintained, better than I have seen elsewhere, which is why we chose The Normanhurst Nursing Home. It's a decision I am very satisfied with.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for your feedback on our service, we really appreciate you leaving us this review.


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Review of

Normanhurst Residential Care Home

from Becky D (Niece of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled in extremely well at Normanhurst. The staff have been so friendly and caring. They even arranged to take her personally out to get a seafood treat for her supper when she was 'resident of the day' recently. There are plenty of activities to stimulate her and all the staff and other
residents are always welcoming for family members to join in. The location is perfect, on the seafront with great views.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you very much for your wonderful review. Any feedback is always gratefully received and we look forward to seeing you again soon.


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Review of

Normanhurst Residential Care Home

from Allan F (Son of Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff and owners enough. We have had many years of experience dealing with them, not only were our 'mothers' there, but also my partner (for respite) and my wife's aunty. We have been to other nursing homes before settling on Normanhurst and to say they go up and above what is required
is no exaggeration. From home-made food to excellent care, I would have no hesitation in recommending them.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your wonderful review. It is always special when relatives remain friends of the Normanhurst and keep in touch. As always, we look forward to seeing you again for a game of bingo and a slice of cake.


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Review of

Normanhurst Residential Care Home

from Frederick C (Resident) published on 30 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-trained staff. Very friendly and kind. Keeps family well informed.
Good food. Clean and tidy and good activities. Lovely location and is good for walking along the promenade if the weather is good. Great facilities.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your kind review and look forward to welcoming you on your next visit.


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Review of

Normanhurst Residential Care Home

from B M (Respite Resident) published on 20 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I opted to spend a week at Normanhurst for respite following surgery. Proved to be one of my very best decisions. There is no praise high enough for the care and attention I received from every member of staff that I came into contact with.
Nothing was too much trouble even at 2 am when I accidentally
knocked over the bed table scattering everything sitting on it. I even had a welcome cup of tea given to me. The bedroom and bathroom were bright, clean and welcoming. The entire experience was almost like a family visit to long unseen relatives. While it is true the building could use some TLC, the most important ingredient to consider when choosing a safe place for yourself or a loved one is there in multiples and in common to all carers and staff. i.e high levels of dedication and commitment to those in need of good and loving care.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your review and we look forward to welcoming you if you require our services again.


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Review of

Normanhurst Residential Care Home

from Simon G (Son of Resident) published on 3 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderfully thoughtful and loving staff have given my relative a place to live that she adores. She feels safe and very well cared for. Her room feels like home from home and she is extremely happy with her meals. The company with staff and residents is something that she values enormously.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your kind response and we look forward to welcoming you again on your next visit.


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Awards / Recognitions (0)

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Frequently Asked Questions about Normanhurst

How many Care Homes does Normanhurst own?

Normanhurst own 2 Care Homes.

Which Normanhurst Care Homes have the highest review score?

Normanhurst Residential Care Home & The Normanhurst Nursing Home have the highest review score.
Normanhurst in East Sussex

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