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Care Homes Owned by Sovereign Care Ltd

8.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sovereign Care Ltd
Sovereign Care Ltd own three charming residential facilities that are dedicated to person-centred care. Two of the homes are located in Hailsham and the other in Rochester, all of which welcome a wide range of older people's care needs and specialise in dementia care. Care plans are regularly updated and the team are trained to meet standards recognised by fellow healthcare professionals and regulators.

Sovereign Care Ltd Locations (3)

 

3 Care Homes owned by Sovereign Care Ltd

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Filsham Lodge

137-141 South Road, Hailsham BN27 3NN 

8.9 24 reviews
"My partner although he was only in Filsham Lodge a few months before his passing, the care and attention given to him from all the staff…"   Read all 24 reviews
Location Type Care Home

Filsham Lodge, in Hailsham, East Sussex, has been a registered nursing home since 2011. Filsham Lodge provides excellent standards in Dementia care, Nursing care and End of life care. Filsham Lodge also offers respite care for the families and carers… Read more about Filsham Lodge

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 56 Rooms from £1,050 / week
Ampersand House

Parsonage Lane, Frindsbury, Rochester ME2 4HP 

8.5 7 reviews
"Just would like to say a massive big thanks to all at Ampersand Care Home, the care my father-in-law got was 10/10. He was a resident at…"   Read all 7 reviews
Location Type Care Home

Ampersand House offers high standards in Nursing and Dementia care for the elderly. The home, set in a large Victorian house, has many social areas including a conservatory, a terrace and extensive garden grounds. Ampersand has retained its original… Read more about Ampersand House

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 43 Rooms from £1,500 / week
Caroline House

7-9 Ersham Road, Hailsham BN27 3LG 

8.2 6 reviews
"Mum has been at Caroline House since May 2023, and I've found the staff to be very friendly and helpful. As time has gone on. Mum's needs…"   Read all 6 reviews
Location Type Care Home

Caroline House, in Hailsham, specialises in older people's residential care and also helps those with dementia, using person centred care plans and skilled techniques. All staff are experienced in delivering care to the elderly, especially those suffering… Read more about Caroline House

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 28 Rooms

Sovereign Care Ltd Reviews (37)

8.5
Sovereign Care Ltd has a Group Review Score of 8.5 (8.530) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sovereign Care Ltd must have a Review Score.

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Review of

Filsham Lodge

from Jocelyn W (Mother of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care my son has received is good but the home is not suited to a young stroke patient. The room was very small with no en-suite. He needed physio which was difficult to achieve satisfactory results in such a restricted area.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We appreciate your honesty and understanding that your sons placement here was urgent and only temporary until a more suitable placement could be found. We will take your opinion on board when approached for this type of care in the future. We wish him the best of luck with his new placement now this has finally been found! Take care


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Review of

Filsham Lodge

from Pamela R (Partner of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner although he was only in Filsham Lodge a few months before his passing, the care and attention given to him from all the staff involved in his care was excellent, nothing was too much trouble, all aspects of his care were given lovingly by the staff. The home was always clean and tidy. I could
not have wished for a better home for my partner to be cared for in. I want to thank everyone from the bottom of my heart for everything they did for him and myself as you all made what was a very difficult time for me so much easier to bear. Thank you so very much.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us such a lovely review. It was an absolute privilege for us to care for your late partner during this time. On behalf of the team, please accept our deepest sympathies for your loss. Take care


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Review of

Ampersand House

from Rebecca R (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just would like to say a massive big thanks to all at Ampersand Care Home, the care my father-in-law got was 10/10. He was a resident at the home for the last 2 years and sadly passed away at the home on the 10th of December 2024. The end-of-life care at the home was amazing and the way the home treated
his wife and family was amazing, always provided us with drinks, at the end of my father-in-law's last few days my partner and sister stayed with their dad and were treated the best by all staff. A big thank you to all.

Reply from Sarah Day, Registered Manager at Ampersand House

Many thanks for your kind review of our home, it is so lovely to see a review where is shows all the staff that their care is of a high standard. Your father-in-law will be dearly missed.


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Review of

Filsham Lodge

from J T (Daughter-in-law of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is much kindness and care here. My relative is settled and content even though her advanced dementia makes it difficult for her to understand or communicate. There is always a warm welcome for me and I feel supported and communication is good.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We are proud of the care provided here to our much loved residents. We are pleased this is recognised and you are happy with the care here at Filsham Lodge. We thank you for your kind words and I will ensure your feedback is shared with the Team. Take care


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Review of

Filsham Lodge

from Amanda S (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Filsham Lodge for just over a year. She has received kindness and respect from all the staff. Whilst suffering from Dementia means she is unable to communicate fully they make sure she is comfortable and present in the general day to day life. The snacks and meals provided
look balanced and tasty. The communication between family and the team is fair and open, such that if there are any concerns I am able to raise them to get resolutions.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We are very proud of the care we provide to our residents and make great efforts to ensure personalised care is provided in a dignified and respectful way. Thank you for your kind words, I will ensure this is shared with the team. Kind regards


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Review of

Filsham Lodge

from Fiona M (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Filsham Lodge for 2 years and has responded well, despite her complex and challenging needs, to the kindness and professionalism shown by all staff in their different roles. She is well cared for, with various emerging issues resolved along the way. We are always contacted, consulted
and kept informed about her health needs and any incidents.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We are glad you are happy with the care your mum is receiving and I will ensure your kind words are shared with the team. Take care.


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Review of

Caroline House

from Nicholas T (Brother of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sister was discharged to this facility by the hospital, working with adult social care.
One of the staff of the discharge team showed the website, saying the room had private facilities and stated food was hotel quality, my sister was excited to go after waiting eight months for a discharge to assess
place.
The staff at the facility were really very nice kind and caring however my sister only remained at the facility for three hours as the room organised was unsuitable with no private facilities, an alternative was offered for a top-up cost of £751 but the toilet was currently out of order and needed a plumbers attention, a commode was offered but due to mobility issues and medical conditions this was not an option.
The facility is in a poor state of decoration, as are the rooms and furnishings. There are locked doors due to the dementia patients restricting free access to areas.
Check this facility's rooms before accepting a placement the website pictures are misleading.

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Review of

Caroline House

from S G (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Caroline House since May 2023, and I've found the staff to be very friendly and helpful. As time has gone on. Mum's needs have changed and they've adapted with her. Her clothes and room are always clean and tidy. I think Mum is happy there. I have never had any "I want to go home" from
her, which I take as a good sign as I think if she was very unhappy there, she'd tell me.

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Review of

Caroline House

from L H (Friend of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caroline House is a wonderful home! Very friendly staff team and a calming environment. The activities keep everyone engaged, this really feels like a home away from home for my friend, I wouldn't change a thing.

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Review of

Ampersand House

from Sharon S (Daughter of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff at Ampersand for the caring and stimulating environment that they provide for Mum and the other residents. It's very special to witness the recreational activities and to see the residents engage with them. Mum has managed to transition well in a difficult phase of
her life and our family is so grateful for the gentle and patient care of the staff.

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Review of

Filsham Lodge

from Jan C (Wife of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place this is, got a real buzz about it. Such a warm welcome, and even offer of a cuppa when you come through the door. The home is bright and clean, bedrooms are of adequate size, and pleasantly decorated. Good variety of tasty food, which looks good, and the residents like it. All the
staff are friendly, and a special mention to all the cheerful carers doing an amazing job of looking after my husband, for which I am truly grateful. Thank you for making me feel so welcome.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for sharing such a heartwarming and positive review. I will ensure your kind words are shared with the team. It is lovely to hear the team recognised for the hard work we have put into delivering the highest standards of care for your husband and our other residents. You are always welcome at Filsham with a cup of tea waiting.


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Review of

Filsham Lodge

from S L (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was well cared for by all the staff she went to Filsham very quickly as she was not able to look after herself so needed to be safe and cared for as she was living alone but needed more support.
She had a lovely room which was very comfortable for her.
The staff were very supportive of her and
myself.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you so much for taking the time to leave a review. We are pleased to hear you had a positive experience at Filsham and I will ensure your feedback is shared with the team. Take care.


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Review of

Filsham Lodge

from Jeanette A (Friend of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been greeted by very friendly and helpful staff, whether management, nurses or helpers. Staff are always attentive to users and are dealt with in a dignified manner. The home is always clean and nothing is hidden. Meals look wholesome and filling and there is always a ready supply of snacks,
tea and coffee. My friend seems settled and happy in her surroundings.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you Jeanette for your kind words and positive review. I will ensure your feedback is shared with the team. Kind regards.


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Review of

Caroline House

from J W (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Caroline House for 8 weeks having to move care home due to a change in personal circumstances suffering from dementia. The move was very upsetting for Mum, however in the short time Mum has been at Caroline House Mum has settled in extremely well thanks to the care and support of
all the wonderful staff. The move has been made so much easier for Mum and our family knowing Mum is happy, settled and well cared for. For this to happen so quickly in such a short time is thanks to everyone at Caroline House, in making our mum and our family so welcome. A massive thank you to you all.

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Review of

Ampersand House

from Katie S (Daughter of Resident) published on 22 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Ampersand House for three years now and he is very happy and settled there. I feel the home looks after him very well and all management and staff are very caring. I can relax knowing my dad is safe and happy.

Reply from Claire Battin, Registered Manager at Ampersand House

Thank you for the great feedback, we do our best. I will ensure that I pass the feedback on to all the staff.


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Review of

Filsham Lodge

from Fiona M (Wife of Resident) published on 24 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Filsham Lodge cared for my husband for nearly three years until his death in July. This included the period covered by the Covid pandemic. They were very caring and compassionate, and I was very happy with the home.

Reply from Laura Mortimer, Manager at Filsham Lodge

Thank you for your lovely review, Fiona. It was a pleasure to care for your husband and get to know you and the family.


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Review of

Ampersand House

from T M (Daughter of Resident) published on 6 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Ampersand in January. She has settled well and whenever I visit has high praise for the staff who she says are always kind, caring, and lovely to chat to. My experience has also been very positive, the staff really takes an interest in the residents and the atmosphere is homely and
with a smile. The music and dancing at the recent Jubilee party were a delight, to see residents enjoying the experience will be a lovely memory that I and my son will treasure.
Thank you

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Review of

Ampersand House

from Ann C (Daughter of Resident) published on 13 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I would thank the manager and all the staff for the excellent care they have given to my mother. She has been with you for some time now and has always been treated with so much care and empathy. We are now in the final days of my mother's life, we have been given so much support and
given daily updates. Informed of all changes in her care from the home and any outside agencies. This has been very reassuring. I would most certainly recommend Ampersand to anyone who needs 24-hour care. Once again a huge thank you.

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Review of

Filsham Lodge

from Norma H (Wife of Resident) published on 21 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband transferred to Filsham Lodge due to him requiring nursing care. From day one of his stay with you I only had admiration for the care he received. He was treated with dignity and respect and although not able to converse in his last few days, he was given individual treatment for his needs.
The G.P. was called in as soon as it was necessary. Nothing was too much trouble. We as a family, wish to thank you all for your love and care shown to us. God bless you all.

Reply from May Powell, Registered Manager at Filsham Lodge

Dear Norma,
Thank you so much. It was a pleasure to work with you every step of the way for your husband's needs.
We wish you and the family well.


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Review of

Filsham Lodge

from Irene W (Wife of Resident) published on 19 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my husband was admitted into Filsham Lodge until his very last day their care and support were absolutely outstanding. The Nurses couldn’t have done enough for him and the carers made it a pleasure to visit him even when times got tough. Our family are so grateful for the time they allowed
us at the end to be with him. Would highly recommend it to anyone thinking of a 5-star nursing home.

Reply from Radha Ravichandran, Registered Manager at Filsham Lodge

Dear Irene,
Thank you so much for your kind words.


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Awards / Recognitions (0)

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Frequently Asked Questions about Sovereign Care Ltd

How many Care Homes does Sovereign Care Ltd own?

Sovereign Care Ltd own 3 Care Homes.

Which Sovereign Care Ltd Care Homes have the highest review score?

Filsham Lodge, Ampersand House & Caroline House have the highest review score.
Sovereign Care Ltd in East Sussex Sovereign Care Ltd in Kent

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