Sovereign Care Ltd in East Sussex | 2 Care Homes

Review of
Filsham Lodge
from Jan. C (Wife of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

There has been more uplifting changes at the home recently. When you walk into "Ash Wing" it takes on the appearance of a street, with brick effect walls, and all the doors have been laminated with colourful front door images. So unusual very impressive, fun, and it brightens up your visit no end.

Well done.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you so much for taking the time to leave us a review. And thank you for recognising all the hard work that is going on to improve our home, we are so proud of the work and are so pleased residents and their families like the new decorations.

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Review of
Filsham Lodge
from J C (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

We are so thankful for the care provided at Filsham Lodge. The staff show wonderful care and support, all with a smile. Any questions or queries are no bother to answer. Very impressed with the information logged on all residents and it's great to see them all enjoy tea and cake!

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We appreciate your feedback and are so happy you are pleased with the care we are providing. I will ensure your kind words are shared with the team. Take care

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Review of
Filsham Lodge
from Jocelyn W (Mother of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

The care my son has received is good but the home is not suited to a young stroke patient. The room was very small with no en-suite. He needed physio which was difficult to achieve satisfactory results in such a restricted area.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We appreciate your honesty and understanding that your sons placement here was urgent and only temporary until a more suitable placement could be found. We will take your opinion on board when approached for this type of care in the future. We wish him the best of luck with his new placement now this has finally been found! Take care

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Review of
Filsham Lodge
from Pamela R (Partner of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My partner although he was only in Filsham Lodge a few months before his passing, the care and attention given to him from all the staff involved in his care was excellent, nothing was too much trouble, all aspects of his care were given lovingly by the staff. The home was always clean and tidy. I could

not have wished for a better home for my partner to be cared for in. I want to thank everyone from the bottom of my heart for everything they did for him and myself as you all made what was a very difficult time for me so much easier to bear. Thank you so very much.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us such a lovely review. It was an absolute privilege for us to care for your late partner during this time. On behalf of the team, please accept our deepest sympathies for your loss. Take care

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Review of
Filsham Lodge
from J T (Daughter-in-law of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

There is much kindness and care here. My relative is settled and content even though her advanced dementia makes it difficult for her to understand or communicate. There is always a warm welcome for me and I feel supported and communication is good.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We are proud of the care provided here to our much loved residents. We are pleased this is recognised and you are happy with the care here at Filsham Lodge. We thank you for your kind words and I will ensure your feedback is shared with the Team. Take care

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Review of
Filsham Lodge
from Amanda S (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Our mum has been a resident at Filsham Lodge for just over a year. She has received kindness and respect from all the staff. Whilst suffering from Dementia means she is unable to communicate fully they make sure she is comfortable and present in the general day to day life. The snacks and meals provided

look balanced and tasty. The communication between family and the team is fair and open, such that if there are any concerns I am able to raise them to get resolutions.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We are very proud of the care we provide to our residents and make great efforts to ensure personalised care is provided in a dignified and respectful way. Thank you for your kind words, I will ensure this is shared with the team. Kind regards

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Review of
Filsham Lodge
from Fiona M (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Mum has been at Filsham Lodge for 2 years and has responded well, despite her complex and challenging needs, to the kindness and professionalism shown by all staff in their different roles. She is well cared for, with various emerging issues resolved along the way. We are always contacted, consulted

and kept informed about her health needs and any incidents.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We are glad you are happy with the care your mum is receiving and I will ensure your kind words are shared with the team. Take care.

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Review of
Caroline House
from Nicholas T (Brother of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

Sister was discharged to this facility by the hospital, working with adult social care.
One of the staff of the discharge team showed the website, saying the room had private facilities and stated food was hotel quality, my sister was excited to go after waiting eight months for a discharge to assess

place.
The staff at the facility were really very nice kind and caring however my sister only remained at the facility for three hours as the room organised was unsuitable with no private facilities, an alternative was offered for a top-up cost of £751 but the toilet was currently out of order and needed a plumbers attention, a commode was offered but due to mobility issues and medical conditions this was not an option.
The facility is in a poor state of decoration, as are the rooms and furnishings. There are locked doors due to the dementia patients restricting free access to areas.
Check this facility's rooms before accepting a placement the website pictures are misleading.

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Review of
Caroline House
from S G (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Caroline House since May 2023, and I've found the staff to be very friendly and helpful. As time has gone on. Mum's needs have changed and they've adapted with her. Her clothes and room are always clean and tidy. I think Mum is happy there. I have never had any "I want to go home" from

her, which I take as a good sign as I think if she was very unhappy there, she'd tell me.

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Review of
Caroline House
from L H (Friend of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Caroline House is a wonderful home! Very friendly staff team and a calming environment. The activities keep everyone engaged, this really feels like a home away from home for my friend, I wouldn't change a thing.

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Review of
Filsham Lodge
from S L (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

Mum was well cared for by all the staff she went to Filsham very quickly as she was not able to look after herself so needed to be safe and cared for as she was living alone but needed more support.
She had a lovely room which was very comfortable for her.
The staff were very supportive of her and

myself.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you so much for taking the time to leave a review. We are pleased to hear you had a positive experience at Filsham and I will ensure your feedback is shared with the team. Take care.

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Review of
Filsham Lodge
from Jeanette A (Friend of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

I have always been greeted by very friendly and helpful staff, whether management, nurses or helpers. Staff are always attentive to users and are dealt with in a dignified manner. The home is always clean and nothing is hidden. Meals look wholesome and filling and there is always a ready supply of snacks,

tea and coffee. My friend seems settled and happy in her surroundings.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you Jeanette for your kind words and positive review. I will ensure your feedback is shared with the team. Kind regards.

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Review of
Caroline House
from J W (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been at Caroline House for 8 weeks having to move care home due to a change in personal circumstances suffering from dementia. The move was very upsetting for Mum, however in the short time Mum has been at Caroline House Mum has settled in extremely well thanks to the care and support of

all the wonderful staff. The move has been made so much easier for Mum and our family knowing Mum is happy, settled and well cared for. For this to happen so quickly in such a short time is thanks to everyone at Caroline House, in making our mum and our family so welcome. A massive thank you to you all.

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Review of
Filsham Lodge
from Fiona M (Wife of Resident) published on 24 August 2022

Submitted via Website • Report

Overall Experience

The staff of Filsham Lodge cared for my husband for nearly three years until his death in July. This included the period covered by the Covid pandemic. They were very caring and compassionate, and I was very happy with the home.

Reply from Laura Mortimer, Manager at Filsham Lodge

Thank you for your lovely review, Fiona. It was a pleasure to care for your husband and get to know you and the family.

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Review of
Filsham Lodge
from Norma H (Wife of Resident) published on 21 September 2021

Submitted via Website • Report

Overall Experience

My husband transferred to Filsham Lodge due to him requiring nursing care. From day one of his stay with you I only had admiration for the care he received. He was treated with dignity and respect and although not able to converse in his last few days, he was given individual treatment for his needs.

The G.P. was called in as soon as it was necessary. Nothing was too much trouble. We as a family, wish to thank you all for your love and care shown to us. God bless you all.

Reply from May Powell, Registered Manager at Filsham Lodge

Dear Norma,
Thank you so much. It was a pleasure to work with you every step of the way for your husband's needs.
We wish you and the family well.

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Review of
Filsham Lodge
from Irene W (Wife of Resident) published on 19 August 2021

Submitted via Website • Report

Overall Experience

From the time my husband was admitted into Filsham Lodge until his very last day their care and support were absolutely outstanding. The Nurses couldn’t have done enough for him and the carers made it a pleasure to visit him even when times got tough. Our family are so grateful for the time they allowed

us at the end to be with him. Would highly recommend it to anyone thinking of a 5-star nursing home.

Reply from Radha Ravichandran, Registered Manager at Filsham Lodge

Dear Irene,
Thank you so much for your kind words.

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Review of
Filsham Lodge
from Jan T (Wife of Resident) published on 29 March 2021

Submitted via Website • Report

Overall Experience

My husband has stayed twice at Filsham Lodge so far for Respite Care. He has mild dementia and was understandably apprehensive first stay. The nursing team were very welcoming and he soon settled and enjoyed his time there. He had excellent care and they continued his home routine enabling continuity.

The second time he stayed he looked forward to his stay and seeing the nurses again allowing me to have a break without worrying about him.

Reply from May Crousse, Marketing at Filsham Lodge

Thank you for your review. It is nice to know that residents enjoy their stay with us and want to come back. I hope to see him back for any future respite care.

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Review of
Filsham Lodge
from Diane L (Daughter of Resident) published on 16 February 2021

Submitted via Website • Report

Overall Experience

Mum had to go straight into care on the day our dad passed away and it was, without doubt, the most horrendous and totally overwhelming day for my brother and me. On arrival, we left our dear mum in the welcoming and understanding hands of the team. Sadly Mum was only in their care for 4 months before

passing away this month. Care homes often receive negative press, but all I can say is that in our experience, the whole team (and I really do mean the whole team) were exceptional. Mum was treated with care, compassion and dignity. We were treated compassionately and received tremendous support. It's a very demanding job in normal times, but it's exceptionally demanding at the moment, however, nothing was too much trouble when we called to speak to Mum and on the occasions that we were allowed to see Mum in the welcoming Covid-secure area, all team members always seemed happy and there was a positive, cheery atmosphere. Thank you all for everything that you did for Mum.

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Review of
Filsham Lodge
from Alan E (Son of Resident) published on 23 June 2020

Submitted via Website • Report

Overall Experience

My mum has been residing at Filsham Lodge since February following a couple of falls and the onset of dementia. My wife and I had viewed other homes but none seemed to have the homely feel that Filsham did. The staff all appeared happy to be there, as did the residents who all looked clean and well

cared for.
The recent lockdown had made visiting impossible, but the management team went to great lengths to come up with a solution to the problem. It entails the temporary placement of a clear screen which is situated at the end of the entrance hallway. The whole area is cleaned before and after each visit and the visitor's temperature is also taken. They have certainly gone to a lot of effort to make visiting our loved ones possible, not to mention all the trekking around they do with a telephone in-between times.
The bottom line is that it gives me great peace of mind to know that mum is being very well cared for and that I'll be notified if there are any problems or concerns.
Keep it up.

Reply from May Crousse, Marketing at Filsham Lodge

Thank you for your kind words. This means a lot to our team, and it is definitely a morale booster in these difficult times to see our relatives daily.

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Review of
Filsham Lodge
from Aidan W (Son of Resident) published on 22 February 2020

Submitted via Website • Report

Overall Experience

Over the course of three years, my father spent time in a few different care homes as his illness sadly deteriorated and Filsham Lodge was the last. He was miserable in all of them except for Filsham Lodge and when I went to see him, it was clear why. Every member of staff from the management to the

doctors, nurses and care staff were professional, kind, caring, sensitive and always offered a smile with a happy disposition. In all of the other care homes I've been to, the staff were (perhaps understandably) pretty noticeably miserable. The whole experience at Filsham was made so much better because the staff's optimism and friendly dispositions elevated the mood. I will forever be grateful for what the manager and her staff did for my father. Thank you.

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Care Homes Owned by Sovereign Care Ltd in East Sussex

Sovereign Care Ltd Locations in East Sussex (2)

Sovereign Care Ltd Reviews in East Sussex (31)

Filsham Lodge

Filsham Lodge

Filsham Lodge

Filsham Lodge

Filsham Lodge

Filsham Lodge

Filsham Lodge

Caroline House

Caroline House

Caroline House

Filsham Lodge

Filsham Lodge

Caroline House

Filsham Lodge

Filsham Lodge

Filsham Lodge

Filsham Lodge

Filsham Lodge

Filsham Lodge

Filsham Lodge

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