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Care Homes Owned by Trustees Augustinian Community

9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Trustees Augustinian Community
The Trustees Augustinian Community operate several homely and wheelchair-friendly care homes, with a strong focus on both physical and mental health. The company look to provide modern and professional care, at the same time as maintaining homely facilities and a friendly outlook, with active lifestyles supported. The provider is experienced in specialist needs such as dementia and disabilities.

Trustees Augustinian Community Locations (2)

 

2 Care Homes owned by Trustees Augustinian Community

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St Rita's Care Home

Ditchling Road, Ditchling, Burgess Hill RH15 0GT 

9.8 58 reviews
"Dad has been at St Rita's for 15 months now and is very settled. He has benefited greatly from the outside space. The indoor space is good…"   Read all 58 reviews
Location Type Care Home

St Rita’s Care Home is a purpose-built facility, designed to support traditional care values in a state of the art property where pastoral care is practised on a daily basis. Residents enjoy a scenic location, with views of the South Downs that are… Read more about St Rita's Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 60 Rooms from £1,697 / week
St Clare's Care Home

Ditchling Road, Burgess Hill RH15 0GU 

8.4 51 reviews
"Everything about the care home is very good. The staff are very caring. All of my father's physical needs and mental needs are well cared…"   Read all 51 reviews
Location Type Care Home

St Clare’s Care Home has been purpose-built to bring all the benefits of modern and professional care to older people and wheelchair users. Surrounded by scenic views of St George's Park, residents can achieve a relaxing lifestyle enhanced by an area… Read more about St Clare's Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 60 Rooms from £1,697 / week

Trustees Augustinian Community Reviews (109)

9.1
Trustees Augustinian Community has a Group Review Score of 9.1 (9.099) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trustees Augustinian Community must have a Review Score.

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Review of

St Rita's Care Home

from R B (Husband of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for nearly five years and has received care.

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Thank you for your lovely review of our care home, greatly appreciated.


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Review of

St Clare's Care Home

from Gary O (Son of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the care home is very good. The staff are very caring. All of my father's physical needs and mental needs are well cared for. His care is regularly reviewed by the team and he has regular contact with his GP and other health care professionals.

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Review of

St Clare's Care Home

from P M (Husband of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife going into a care home was a massive decision for the family. She has now been in St Clare's for 6 months and she has settled in well. All the staff have been so welcoming and helpful. Visiting has been easy and all the staff have been understanding and very cooperative. Any issues have been
promptly resolved. The extensive grounds are ideal for our regular walks.
Overall an excellent care home run by a professional and dedicated and caring team.

Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you so much for your very kind review, much appreciated by the whole team.


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Review of

St Rita's Care Home

from P H (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at St Rita's for 15 months now and is very settled. He has benefited greatly from the outside space. The indoor space is good for Dad's pacing. Dad takes part in all the activities and various outings and we are grateful for the stimulation he receives from these. Recently, I had to tell
Dad of a family bereavement and we were both well supported during this. All Dad's needs are met promptly and thoroughly. I recently enquired about a bird table for outside his window. The next day one was in situ for Dad to enjoy. Thank you.

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Thank you so much for your lovely review. We take pride in looking after your dad and all of our lovely residents.


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Review of

St Rita's Care Home

from Vicky W (Niece of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been living at St Rita's and is very settled. She appears to have no issues with anything except her deafness which has nothing to do with the care home.

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Thank you for your lovely review, pleasure caring for your loved one.


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Review of

St Rita's Care Home

from Lorna T (Daughter of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for just over a year. St Rita's is a very welcoming and caring place to live. I am welcome to visit at any time and all the staff are very kind and supportive. They are always happy to discuss my mum's needs and have been very active in managing her medicines and pain management
with the Doctor. I feel that St Rita's cares about my mum.

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Thank you for your lovely review, much appreciated by the whole team. Best wishes.


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Review of

St Rita's Care Home

from Colin S (Son of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Rita's was recommended to us by a former care worker and is better than I could have hoped for. Choosing when to move Mum into care was difficult, but choosing where was easy. It was the only care home we visited that we actually liked. Every member of staff is a friend and visiting is a pleasure.
Mum has been a resident for the past six months and I am very grateful to all of the staff for everything they do. Thank you.

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Thank you for your kind review, we appreciate your lovely comments, and it is a pleasure to look after your mum as with all residents.


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Review of

St Rita's Care Home

from Christine M (Daughter of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience for my mother in St Rita's. Visiting is made very easy by the staff. My father has been made very welcome enabling them to keep in contact. Issues are dealt with promptly and efficiently with great understanding.

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Thank you for your kind review of the home. We endeavour to welcome and assist wherever we can. Best Wishes.


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Review of

St Rita's Care Home

from A T (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and caring environment, with fantastic staff that are very professional at all times. Many of the staff have been here for a long time which speaks for itself. The rooms are exceptionally clean and the residents are happy in their home. We are always welcome if we wish to join relatives for a
meal and we can help ourselves to tea/coffee when visiting - it really is a wonderful care home.

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Thank you for the lovely care review of St Rita's, it's very much appreciated by the whole team. Best wishes.


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Review of

St Clare's Care Home

from T E (Wife of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some lack of basic care.
Call bell left out of reach.
Drinks left out of reach.
Food not cut up.
Food on flat plate.
Spoon not given - fork is difficult to use.
Not checked after food given, often falls asleep, food cold or spilt over him.
Not shaved or given razor regularly.
Bad arm not supported.

Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for speaking with me today. We will work on an improvement plan and keep communication lines open. Look forward to meeting you on Monday 22/04/2024 to discuss. Kindest regards.


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Review of

St Rita's Care Home

from Lyndsey E (Daughter of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being exceptionally well cared for by the staff at St Rita’s. Nothing is too much trouble for them and they are all so friendly and resident focused. Mum feels that the staff have become friends and feels very safe and secure here. Mum’s room is spacious and kept spotlessly clean, she is very
happy with it. All in all a fabulous care home, run by an extremely caring and dedicated management.
I cannot fault a thing and am delighted that my mum is staying here.

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Hi Lyndsay - Thank you so much for the lovely review, much appreciated and a pleasure as always to be caring your lovely mum.


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Review of

St Clare's Care Home

from Laura D (Daughter of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Clare's Care Home provided wonderful care and support to my dad. They all appeared to genuinely care about him and it always felt like I was being so well supported by them too. The range of activities on offer and their commitment to engage residents was particularly outstanding.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you for your review, it is much appreciated. The team of St. Clare's will continue to provide the care and support up to the highest standard.


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Review of

St Rita's Care Home

from Isabel C (Daughter of Resident) published on 6 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with St Rita’s!
Moved Dad here from another care home after 10 days of ‘respite care’ - he had been stuck in the room at the other care home for his entire stay and bed-bound for the last 4 or 5 days. Moved Dad here and the very next day he was in a wheelchair enjoying meals in the restaurants,
activities and socialising with other residents. All the staff I have met have been great - they all care and live the ‘ethos’ of the home to a tee and the atmosphere in the home is lovely - and also in a lovely position. So glad we found St Rita’s - highly recommend it!

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Dear Isabel, thank you for your lovely review. We are so happy to have given your dad quality of life again, and that you are happy with our service!


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Review of

St Rita's Care Home

from R P (Son of Resident) published on 20 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was kind and caring to my dad and his relatives.
Staff made it their business to get to know him and sensitively meet his needs, and were equally kind and supportive of his relatives.
Thank you all.

Reply from Karen Shrimpton, Home Manager at St Rita's Care Home

Thank you for your review; we appreciate your kind words.
Best wishes from all at St Rita's.


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Review of

St Clare's Care Home

from Eric J (Resident) published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after but there are one or two exceptions.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you for your review and the team of St. Clare's will continue to provide the care and support you need up to the highest standard.


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Review of

St Rita's Care Home

from C S (Son of Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff showed a high level of care, compassion and professionalism. We always felt that he was safe and comfortable. His needs were met medically and pastorally. The staff were always friendly, caring and helpful to us visitors. Communication with the family was always excellent.

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Review of

St Rita's Care Home

from Simone C (Daughter of Resident) published on 17 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been at St Rita's for nearly three years following a significant stroke in 2020. We always knew that St Rita's was the best place for her to be and were impressed with their level of care. But I have just spent a week at her bedside there, as she entered her final days and was blown away
by the kindness, respect, standard of care and actual love for both my mum and me during this really difficult time. I witnessed first-hand the care home operating 24 hours a day - not just the one hour a week when I used to visit - and saw the whole incredible team: hard-working, caring and simply wonderful. Thank you, St Rita's, for giving my mum the very best care possible.

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Review of

St Clare's Care Home

from K S (Resident) assisted by family/friend published on 3 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff very caring, but a little careless with certain aspects, i.e. mislaying personal laundry and some mislaid medication - all sorted out in the end.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review. We will endeavour to provide a good standard of care.


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Review of

St Clare's Care Home

from Sally J (Respite Resident) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very well cared for. The staff are amazing - always caring, good-humoured, fun and very patient.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review. It is much appreciated.


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Review of

St Rita's Care Home

from Steve W (Son of Resident) published on 9 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all departments. Staff are very caring and organised. Quick response to requests. Housekeeping is brilliant, always clean and tidy.
My view - 11/10.

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Awards / Recognitions (2)

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Frequently Asked Questions about Trustees Augustinian Community

How many Care Homes does Trustees Augustinian Community own?

Trustees Augustinian Community own 2 Care Homes.

Which Trustees Augustinian Community Care Homes have the highest review score?

St Rita's Care Home & St Clare's Care Home have the highest review score.
Trustees Augustinian Community in East Sussex

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Trustees Augustinian Community to verify any information. View our terms and conditions. Trustees Augustinian Community has a Platinum Service – more info.