Trust Care Management Ltd in Cambridgeshire | 2 Care Homes

Review of
Philia Lodge Rest Home
from A A (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

I'm am really happy with the care and support mum receives from all staff members they go above and beyond for not only mum but making all family members feel welcome. Amazing team who all feel like part of the family. Thank you x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from Mark B (Brother of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Very polite and helpful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from John U (Husband of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been looked after so well, the care is amazing and my wife and I really liked the activities they do in the home.

Reply from Toni Power, Home Manager at The Star Nursing and Residential Home

Thank you John. We hope your wife settled well into her new home. Come back and visit anytime.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from Angela S (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Dad has settled well and all the staff are very helpful and lovely. Lots of activities are available if residents want to join in.
They allow Dad's dog to visit with me as well which is such a good thing for Dad and all the other residents love to see her too.
Always a cup of tea and biscuits is offered

when visiting, which again makes you feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from Danny S (Grandson of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Very clean, helpful staff. The staff give me great confidence.

Reply from Toni Power, Home Manager at The Star Nursing and Residential Home

Dear Danny, Thank you so much for your positive review. Our staff team will be delighted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from James S (Brother of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

Very clean and tidy. All staff very helpful. Also very polite and understanding.

Reply from Toni Power, Registered Manager at The Star Nursing and Residential Home

Thank you for your kind words and appreciation of our hard working staff team. We are very proud of them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from Michael R (Son of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and helpful. Mum always happy and well looked after. Staff engage with mum. Activities are fun for mum.

Reply from Toni Power, Registered Manager at The Star Nursing and Residential Home

Thank you for your review and your kind words. It's an absolute pleasure to look after your relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from Jayne C (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

Very good care home. Made to feel one of the family. Very nice staff, always accommodating, from the domestic staff to the management.

Reply from Toni Power, Registered Manager at The Star Nursing and Residential Home

Thank you for your lovely review. You are one of the family or at least it certainly feels that way. It's a pleasure to care for your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Philia Lodge Rest Home
from M B (Daughter of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mother receives at Philia Lodge. It has a very homely feel and all the staff are caring, friendly and very professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Philia Lodge Rest Home
from John S (Son of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

Always so welcoming - a pleasure to visit and spend time with my mum in such a warm and caring environment. All the staff are always working extremely hard to ensure all residents receive the greatest care and attention. Thank you for all that you do.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you so much for taking the time to share your positive experience with us. It's truly heartening to hear that you find our care home welcoming and our staff warm and caring. Providing a comfortable and nurturing environment for our residents and their families is at the core of what we do, and it's wonderful to know that we're meeting your expectations. Our team works tirelessly to ensure that every resident receives the utmost care and attention, and your kind words serve as a testament to their dedication. We deeply appreciate your recognition of their hard work and commitment. Please know that we consider it a privilege to care for your Mum, and we're grateful for the trust you've placed in us. If there's anything more we can do to enhance your experience or support your family, please don't hesitate to reach out. Thank you once again for your generous feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Philia Lodge Rest Home
from Philip N (Son of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

My dad is getting on a lot better now it seems, talking a lot more now and eating well. Which is all good, thanks!

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you for sharing such encouraging news about your Dad's progress with us. We're delighted to hear that he's doing much better, talking more, and enjoying his meals. It's heartwarming to know that he's thriving under our care. Ensuring the well-being and happiness of our residents is our utmost priority, and we're thrilled to hear that your Dad's overall condition has improved. We'll continue to provide him with the support and attention he needs to maintain his positive momentum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Philia Lodge Rest Home
from R H (Son-in-law of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

Visiting Mum, new staff met for the first time. Very happy with the care for Mum.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you for sharing your experience with us. We're delighted to hear that you were pleased with the care provided to your Mum during your visit, especially with the new staff members you met for the first time. Ensuring the well-being and comfort of our residents is our top priority, and we're glad to know that your Mum received excellent care during your time with us. We understand the importance of consistency and trust in our staff, including those who are new to our team, and we're pleased that they made a positive impression on you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Philia Lodge Rest Home
from W P (Grandson of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

The new staff are really good, listen to concerns from the family, come to resident as soon as needed.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you've had a positive experience with our new staff members. Listening to concerns from residents and their families and promptly addressing them is a fundamental aspect of our commitment to providing exceptional care. We're delighted to hear that our new team members are demonstrating this level of attentiveness and responsiveness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from G M (Niece of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

My aunt was in the nursing home after a hospital stay for a bad fall, fractured hip, pelvic. The staff were so lovely here, they go above and beyond their duties, caring for residents and their families, always a happy place to go into. Always lots to do if residents wanted to join in. The nurses were

very good, always keeping us informed as to what was happening, always clean. Unfortunately, our aunt was too ill to enjoy the things on offer in the community room, always well looked after in her room though.

Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home

Thank you for taking the time to share your experience with us. We appreciate your kind words about our dedicated staff and the positive atmosphere at our nursing home. It warms our hearts to know that your aunt received excellent care and we're grateful for your recognition of our team's efforts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Philia Lodge Rest Home
from Alison C (Daughter of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

Staff are excellent with Mum, especially managing her mood swings. The recent renovations have made a great improvement both to the general areas and Mum's room.
The social media site is invaluable to see what happens during the week, I love to see Mum's smile when she's doing activities.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you wholeheartedly for your uplifting review of Philia Lodge. We deeply appreciate the time you took to share your positive experiences.
I'm delighted to learn that our dedicated staff have been exceptional in managing your mum's mood swings. Providing personalized and compassionate care is at the core of what we do, and it's heartening to know that our efforts have positively impacted your mum's well-being.
The recent renovations at Philia Lodge were undertaken with the aim of enhancing the overall living experience for our residents. I'm thrilled to hear that you've observed improvements in both the general areas and your mum's room. Creating a comfortable and uplifting environment is a priority for us, and your feedback reinforces our commitment to continuous improvement.
Our use of social media as a communication platform is designed to keep families connected and engaged in the daily activities of their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Philia Lodge Rest Home
from Rebecca G (Granddaughter of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience

After having one grandmother in Philia, it felt right to our family to see if my other grandmother could gain a place here.
It's been almost a year since Nan moved here and the care is amazing. Nan is happy, healthy and more importantly, very well looked after. Philia feels like an extension to our

family!

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you so much for sharing your positive experience with Philia! We're thrilled to hear that your grandmother is happy, healthy, and well taken care of. It's heartwarming to know that Philia has become an extension of your family. Our dedicated team is committed to providing exceptional care, and it's truly rewarding to see the positive impact on your loved ones. If there's anything specific you appreciate about our services or if you have any suggestions for improvement, we'd love to hear more. Thank you for choosing Philia for your grandmother's care, and we look forward to continuing to support your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Philia Lodge Rest Home
from Katie N (Daughter-in-law of Resident) published on 14 February 2024

Submitted via Postal Card • Report

Overall Experience

Philia Lodge has been a home for my father-in-law. He is content and very happy here. Philia Lodge are amazing and the staff work hard to provide amazing care for everyone.
They are in constant contact regarding all elements of care.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you so much for taking the time to share your positive experience at Philia Lodge. We are delighted to hear that your father-in-law is content and very happy in our home.
At Philia Lodge, we strive to create a warm and welcoming environment, and it's heartening to know that our efforts are making a positive impact. Our dedicated staff members work tirelessly to ensure that residents receive the best possible care, and your kind words serve as a testament to their commitment.
We truly appreciate your trust in us and value the opportunity to contribute to your father-in-law's well-being.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Philia Lodge Rest Home
from Robert P (Son of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

My father has been at Philia Lodge since July 2023. In that time, I have been extremely impressed by the standard of care provided to him. The staff at Philia Lodge are exceptional. All staff, from the management to the carers and the domestic staff are personable, attentive, caring and thoughtful.

They are, without doubt, the main assets of this establishment, and I have no concerns regarding my father's welfare and general care.
In addition, the home is undergoing major decoration and refurbishment, including the replacement of all resident's bedroom furniture. These improvements have greatly improved the environment for the residents and demonstrate the level of care provided.
To conclude, I have been extremely impressed with the level of care provided to my father. I have nothing but praise for the staff, and absolutely no concerns for the future care of my father.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you so much for taking the time to share your positive experiences with Philia Lodge. We deeply appreciate your kind words and are thrilled to hear that your father has been receiving exceptional care since July 2023.
Our dedicated team takes great pride in providing personable, attentive, and thoughtful care to all our residents. It is heartening to know that our efforts have positively impacted your father's well-being, and we are grateful for the trust you have placed in us.
The ongoing major decoration and refurbishment, including the replacement of all residents' bedroom furniture, reflects our commitment to creating a comfortable and pleasant environment for our residents. We are delighted that you have noticed and appreciated these improvements, as they are an integral part of our continuous efforts to enhance the quality of life for everyone at Philia Lodge.
Your kind words regarding our staff being the main assets of the establishment are truly motivating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from C F (Daughter of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience

We placed my mum here as emergency respite care after two very stressful experiences at other homes. We were initially hesitant because it’s not the prettiest of surroundings or buildings but..
We have been absolutely blown away by the care and love of the staff at the Star Show to the residents.

The professionalism of the nursing staff and the care and hard work of all staff is second to none. Mum can be challenging but they ‘include’ her in their staff meetings (!) and have so much patience with her.
They do fun creative activities with the residents despite lots of them being very ill - they had them all out for mini fireworks display the other evening! Mum has just enjoyed a visit to a local garden centre. The job can’t be easy but the staff make it seem so! Having to put our lovely mum in a care home is the hardest thing we have ever had to do but the staff at the star have made it that bit more bearable.

Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home

Thank you for your heartfelt review. We're honored to provide your mum with the care she deserves. Our dedicated team values every resident, and your kind words inspire us. We're committed to making each day special

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Star Nursing and Residential Home
from M J (Wife of Resident) published on 18 September 2023

Submitted via Website • Report

Overall Experience

My husband was at the home for a few months. He passed away peacefully. The care he received was impeccable. All the staff could not do enough for him, care which I could not give him. Three members of staff in particular and all the others are really dedicated to their work. Another particular member

of staff is always smiling and happy to help, the manager was great and very helpful.
Excellent care, passionate staff looking after everyone's needs. Highly recommend for the care they give.

Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home

Thank you for your kind words and positive feedback. We are deeply sorry for your loss and it was an honour to care for your husband. We appreciate your recognition of our staff’s dedication, passion and care. We are happy to hear that you had a great experience with our members of staff. We will make sure to share your compliments with them. Thank you for choosing us and recommending us to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Trust Care Management Ltd in Cambridgeshire

Trust Care Management Ltd Locations in Cambridgeshire (2)

Trust Care Management Ltd Reviews in Cambridgeshire (86)

Philia Lodge Rest Home

The Star Nursing and Residential Home

The Star Nursing and Residential Home

The Star Nursing and Residential Home

The Star Nursing and Residential Home

The Star Nursing and Residential Home

The Star Nursing and Residential Home

The Star Nursing and Residential Home

Philia Lodge Rest Home

Philia Lodge Rest Home

Philia Lodge Rest Home

Philia Lodge Rest Home

Philia Lodge Rest Home

The Star Nursing and Residential Home

Philia Lodge Rest Home

Philia Lodge Rest Home

Philia Lodge Rest Home

Philia Lodge Rest Home

The Star Nursing and Residential Home

The Star Nursing and Residential Home

Awards / Recognitions (1)

Outstanding Contibution to social care

News (0) & Events (0)

News

Upcoming Events

Previous Events

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers