Trust Care Management Ltd in East Sussex | 2 Care Homes

Review of
Marlborough Lodge
from Salem F (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

I am happy at Marlborough Lodge
staff are caring and warm home and they support with my needs
My key worker helps me a lot they help me.

Reply from VIOLET TEMBA, Team Leader at Marlborough Lodge

Thank you for sharing your review of your home. We truly appreciate it and are very proud of you!

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Review of
Marlborough Lodge
from Sharon F (Mother of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely staff care & support my son all carers all look out for him and care for him. One is amazing really loves and support him. All staff do.

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Review of
Marlborough Lodge
from J H (Mother of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My son has been at Marlborough for 16 years and is very happy there. He is well cared for. He continues to learn new skills. His days are filled with activities he enjoys and the staff have a very good understanding of his needs.

Reply from Violet Temba, Team Leader at Marlborough Lodge

Thank you, for your review! I truly appreciate your kind wordsits a pleasure caring for your son.

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Review of
Rookhurst
from D H (Father of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Since my son has been here, he has achieved a lot and gained confidence in the things he does now. His speech has improved which has helped with his behaviour and frustrations, as he can get over what he needs to say. Staff are very helpful and friendly and help those, who find it difficult to manage

their emotions and self-help issues. Rookhurst Lodge is a family environment, a very Happy place and relaxing place for residents and their families. Rookhurst Lodge gives residents the opportunity to take part in, outside community activities and in-house activities.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you for your review and the opportunity to work with your son. We are all so very proud of him and his achievements both within the service and in the local community. It is a pleasure to support and care for him and to watch him undertake and participate in new challenges with confidence. He is an absolute inspiration to us all.

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Review of
Rookhurst
from S F (Sister of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Visited Rookhurst in December to see my sister, the staff are always so friendly, welcoming and supportive, my sister is very happy there. The facilities are very homely and the residents are often downstairs together dwelling and spending time.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you for your review. It is lovely to see your sister so settled and engaging with the staff team and her peers. We aim to promote a family atmosphere and encourage the people that we support to participate fully in the running of their home. Welcome to our Rookhurst Lodge family.

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Review of
Rookhurst
from J U (Sister-in-law of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Every time we visit the house, we are greeted by the incredible team - the compassion, care, and importantly, fun, they bring to the residents is outstanding, plus there is always a warm welcome for us. The house itself feels like a family home and it's not only our family member that is happy, but

very evidently all of the Rookhurst family. Thank you for all you do team Rookhurst!

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you for the lovely review. It is a privilege to work with your loved one and to receive your continued support as a family. We look forward to your visits to the service and to welcome you into our Rookhurst family with open arms.

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Review of
Rookhurst
from K H (Mother of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Since my son has lived here at Rookhurst, he has come along and gained confidence and self-help skills. He has just finished a college course, which he has enjoyed very much, I'm so proud of him. Staff are very friendly and helpful to the service users, and their families, it's a family environment,

which is so lovely. If anyone is looking for a relative, I would recommend this beautiful home.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you for your lovely review it is much appreciated. It is a pleasure to support your son. Likewise, we are so proud of him and his achievements. He is an absolute inspiration to us all.

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Review of
Rookhurst
from N U (Brother of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

I have written a few reviews over the years, having seen very significant improvements on a regular basis, to the extent I thought, well everything is just as it should be now. However, that is not the attitude of the care team. They still look to further enhance the lives of the residents, whether

it be skills, life experiences, or new equipment. The excellent ratings I have given on all of the individual items listed I believe speak for themselves.
My continued thanks to all.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you so much for your wonderful review. As a staff team, we all continue to strive to pursue the best possible care for those that we support. We are passionate and committed about the work that we do and are inspired and enlightened by the impact of the responses from the service users of the opportunities and new ideas that we have supported them with, and introduced them to, in order to promote their independence, lifestyle and wellbeing. We thank you as a family, for your continued support to our Rookhurst family.

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Review of
Rookhurst
from Oliver B (Nephew of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

The team always gives genuine care through the meaningful relationships they build with each member of Rookhurst. They provide a level of kindness and attentiveness that is both heartfelt and personal.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you for your positive review. We strive as a team to offer the best quality care to those that we support, including to each other as colleagues, in a person-centered manner unique to the individual's needs.

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Review of
Rookhurst
from Tracey B (Sister of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Although this review is being submitted in November it applies to my experience of Rookhurst over the past year and beyond. I feel that my brother receives the very best care at all times and is very happy in his home, with his Rookhurst family.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you for your review. On behalf of the team and myself, it is a pleasure and a privilege to provide the support and care to your brother. He is an inspiration to us all.

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Review of
Marlborough Lodge
from L A (Next of Kin) published on 4 January 2024

Submitted via Website • Report

Overall Experience

My son has lived at Marlborough Lodge for many years now and is totally secure and content thanks to the compassionate and caring work of the care team under the direction of a superb manager. He is supported at all times to fulfil his commitments outside the home with other organisations, and also

sporting venues in order to maintain his fitness, all of which are very important to him.
It is fair to say that previous home placements have sadly broken down after a year or two and it is so heartwarming to know that my son now experiences a level of care seemingly available in only a small number of establishments, for which his family are immensely grateful. I have no hesitation in identifying Marlborough Lodge as an outstanding example of care coupled with compassion and kindness.

Reply from Kim OHara, Registered Manager at Marlborough Lodge

Thank you for taking the time to submit a review.
It is a privilege to work alongside your son.

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Review of
Rookhurst
from Samad B (Brother of Resident) published on 4 December 2023

Submitted via Website • Report

Overall Experience

I always find the staff very friendly and helpful. They are always welcoming and accommodating with visitors and the residents are always happy. It is a very caring and comfortable environment which is very reassuring for the family.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Dear Samad, thank you for your kind review.
We strive to ensure that our service users and their loved ones feel welcome and comfortable at Rookhurst Lodge.

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Review of
Rookhurst
from M B (Niece of Resident) published on 30 November 2023

Submitted via Website • Report

Overall Experience

My uncle, who resides here, is, without a doubt, looked after to the highest degree and level of care here. Everyone is so warm, attentive and kind, making sure he is comfortable and happy, but also caring and understanding what is best for him personally and what gives him the most joy out of the everyday.

I know he is in the safest of hands, and we trust them completely.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you for the wonderful review of our service. We take pride in the care and support that we offer to ensure that it is tailored to the individual and of the highest quality.

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Review of
Rookhurst
from S U (Niece of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience

I am extremely happy to find out that my uncle is being looked after so well by the team and in particular by his carer.
He is very lucky to have such a fantastic team around him that care for him so dearly.
I am very much looking forward to seeing my uncle soon!
Thank you for everything that you

do!

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you for your review.
It is a pleasure to care for and support your uncle. He is much thought of by all staff.
We look forward to seeing you when you visit the service.
Kind regards,
Fiona

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Review of
Marlborough Lodge
from Adrian M (Father of Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

My son does plenty of activities at Marlborough Lodge Care Home and this helps him a lot emotionally. Since he got his cabin he has been spending more time in his personal space, there has been less shouting or abrupt behaviours from him. My son has a wall next to his bed and it helps with his sensory

needs, staff help him keep his room clean. My son has good hygiene and wears clean, ironed clothes every day.

Reply from Kim O'Hara, Registered Manager at Marlborough Lodge

Thank you, Adrian, for taking the time to submit a review, much appreciated.
Kind regards,
Kim.

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Review of
Rookhurst
from Reece D (Nephew of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

My uncle has been living at Rockhurst for a few months now and he loves it. He enjoys all the coming and going and there always seems to be an activity going on. It is a home-from-home. He also gets along with all staff and residents.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Dear Reece,
Thank you for your review.
It is a pleasure to support your uncle. He is an inspiration to us all!

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Review of
Marlborough Lodge
from J T (Friend of Resident) published on 12 January 2023

Submitted via Postal Card • Report

Overall Experience

A very happy place. Had gone to a lot of trouble to arrange a surprise 50th Birthday party for a resident.
Welcoming and friendly. Other residents felt able to mingle/take part in the party and it was good to get to know them.
Thank you for the care and support you give.

Reply from Kim OHara, Registered Manager at Marlborough Lodge

Thank you,
The resident had no idea this had been arranged for him.
We really appreciate you taking the time to attend.
Kind Regards
Kim

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Review of
Rookhurst
from Melanie D (Sister of Resident) published on 11 January 2023

Submitted via Website • Report

Overall Experience

I couldn't be happier with the service my brother receives at Rookhurst. All the staff I've met are amazing.
I must admit I was very apprehensive when we first decided as a family that my brother needed more hands-on care than we could give. But from my very first visit, the manager and staff put

my mind at ease. My brother loves it. He has lots of extended family who he is very fond of and whom he now lives with. I can honestly say it is the best care home I have ever visited. And I've worked in a lot. There is always something going on, and that is something that my brother loves and keeps his mind stimulated.
My family thank you all.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Dear Melanie,
Thank you for your review.
Our aim is to provide a homely, friendly, safe and happy environment where the people we support have the opportunity to flourish and live their best lives.
Both I and my staff team would like to thank you for your recognition and your kind words.

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Review of
Marlborough Lodge
from John R (Friend of Resident) published on 30 December 2022

Submitted via Postal Card • Report

Overall Experience

My wife and I recently attended a surprise birthday lunch for one of the residents. We were warmly welcomed by the staff members and others and enjoyed an excellent lunch with the resident and the resident's parents. Clearly, the resident is very happy at Marlborough Lodge, and the care received is

much appreciated by the resident and close family.

Reply from Kim O'Hara, Registered Manager at Marlborough Lodge

Dear John,
Thank you for your kind words.
We are so glad you & your wife enjoyed yourselves.
Kind Regards

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Review of
Rookhurst
from Linda D (Mother of Resident) published on 1 August 2022

Submitted via Website • Report

Overall Experience

Since my son has been at Rookhurst, which has only been a few months he has been happy and settled. The manager and staff are focused on giving the best care to all the residents. It's lovely to see my son interacting with the staff and the other residents because he will only do this where he feels

safe and happy. He sees Rookhurst as his home from home. I look forward to seeing his achievements in the coming months.

Reply from Fiona Gibbs, Registered Manager at Rookhurst

Thank you for your review.
It is a pleasure supporting and caring for your son. He is a real inspiration to us all with the achievements he has made over the past few months.

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Care Homes Owned by Trust Care Management Ltd in East Sussex

Trust Care Management Ltd Locations in East Sussex (2)

Trust Care Management Ltd Reviews in East Sussex (27)

Marlborough Lodge

Marlborough Lodge

Marlborough Lodge

Rookhurst

Rookhurst

Rookhurst

Rookhurst

Rookhurst

Rookhurst

Rookhurst

Marlborough Lodge

Rookhurst

Rookhurst

Rookhurst

Marlborough Lodge

Rookhurst

Marlborough Lodge

Rookhurst

Marlborough Lodge

Rookhurst

Awards / Recognitions (1)

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