Trust Care Management Ltd in Essex | 2 Care Homes

Review of
Chelmsford Care Centre
from J S (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My dad (with later stage dementia & recovering from aspiration pneumonia) was sent here from hospital.I witnessed him being given medication from the floor after he had spat it out.The nurse picked it up and put it back into his mouth.I thought this must have been a one off ,but she then proceeded to

do it to the second patient who spat hers out also.This was raised with management & I was told it wasn't good enough & the nurse wouldn't be staying at the home.The floor manager said she wished to get rid of her &wanted it in writing so it would help her do this (?!) Only to find a few days later her still administering meds.Many occasions dad was given the wrong thickness food/drink.I witnessed this a lot with other patients on restricted diets also.The chef would often shout at the staff (often agency)as they weren't checking before putting the meals in front of the patients.Dads swallow reflux deteriorated but they would not arrange for a specialist to help dad unless I pushed for it

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

We take all feedback very seriously; Our aim is to provide the best possible care to those we support, and it is something we take seriously when the care falls short of this. Please rest assured that this was thoroughly investigated and appropriate action implemented. Should you wish to contact us and discuss then please contact me on the details provided.

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Review of
Chelmsford Care Centre
from B P (Son of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

I can't express enough gratitude for the exceptional care my father receives at Chelmsford Care Centre, in particular "Lillibet Zone" from the manager and her incredible team. After my father's brain haemorrhage, we were understandably worried about his recovery, but the manager and her team truly went

above and beyond to make him feel at home. They became like family to him, offering not only professional medical support but emotional care that gave him a sense of purpose and dignity. The dedication and kindness that the entire team shows him is beyond anything that we could hope for. It's clear that the team at Chelmsford Care Centre genuinely cares about each resident's well-being, and we as a family are so thankful for the positive impact they have had on my father's life. We will forever be grateful for the care and support he receives from everyone there.

Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for your kind words. It means the world to us to know that we have made a positive impact on your father's life and your family's peace of mind. Our team is dedicated to providing the best care possible. We are grateful for the trust you have placed in us and are honoured to be a part of your father's journey to recovery. Thank you once again for your heartfelt message. It is a privilege to care for your father, and we will continue to do our utmost to ensure his well-being and happiness.

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Review of
Badgers
from K L (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Badgers is a place where special people look after and care for the most treasured and special people in your life as if they are family members. They are treated with respect, love and dignity. My loved one has complex needs and has been living there for four years and in this time everyone has been

giving her quality of life and making her life matter. The saying goes it takes a while village to raise a child, but this case it takes a people from all villages, towns, cities and countries of the world to love the most precious member of your family.

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words. We are truly touched by your thoughtful review and are so grateful to know that Badgers has been able to provide such a positive impact in the life of your loved one. It means the world to us to hear that our team's care, respect, and dedication have made a difference. Your trust and support mean everything, and we will continue to strive to offer the best care possible, like family. Thank you again for taking the time to share your experience.

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Review of
Chelmsford Care Centre
from Beccy J (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I can't thank the care staff enough for the care my dad receives. He finally looks at ease with everybody. This happened within days of him being with you. You see him as my dad and not the awful condition he has and you see the world through his eyes. I will forever be thankful to you all.

Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the opportunity to care for your dad and thank you for allowing us the privilege.

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Review of
Chelmsford Care Centre
from Jonathan M (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My father was a resident at Chelsmford Care Centre for three months towards the end of 2024 and I have been delighted with the high standards of care and support he received during this time. The staff are incredible and treated my father with care, support and dignity. They are clearly passionate in

what they do and treat the the service users with warmth and kindness. They were always very welcoming and friendly when visiting and were able to converse about my father when required. The building itself is situated in a lovely country setting and very secure. It was always clean and well-maintained and the food always looked and smelt delicious.

Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the opportunity to care for your dad and thank you for allowing us the privilege.

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Review of
Chelmsford Care Centre
from Sue S (Sister of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My brother came into Chelmsford Care Centre after a long stay in hospital. Initially I was disappointed he hadn't returned to his previous care home but I now know he is in the right place. Staff are kind and caring, the room is kept beautifully clean and tidy. Staff are observant and problems he may

have are dealt with promptly. I feel that he is safe and treated with respect and dignity. Home is well led and having been a nurse myself, I'm pleased with the high standard of this care facility - outstanding.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for taking the time to leave us a review. I am so grateful that, after your initial disappointment of the change in home, we have been able to reassure you with the safe care and attention. We thank you for allowing us the opportunity and pleasure of caring for your brother.

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Review of
Badgers
from Terry H (Father of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

On visiting my son, very often unannounced, he always appears well cared for and content.
Although lacking speech, he seems to have a rapport with his carers and gets plenty of positive attention.
He is always comfortably attired and clean.
He has been a resident of Badgers since it was opened and

the current provider is of a high standard. We are kept informed of any problems. During a recent hospitalisation, Badgers staff were exemplary providing support for him and us, his parents. Facilities and food are of a high standard and my son is encouraged in many ways, including freedom to roam if he wants.
Staff are always welcoming when we visit. The administration of medication is very well organised in particular. Knowing that there is a fully qualified nurse on every shift is a comfort.

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Review of
Badgers
from Charlotte M (Sister of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Badgers Lodge is a caring home, my sister is well looked after. The home is kept warm and clean. Residents are well-fed and are offered plenty to drink throughout the day. The management are approachable and deal with any niggles. There are meetings to find out what is going on and they ask our opinions,

so improvements can be made, if necessary. They are looking to provide outside entertainment for residents to keep things fresh for everyone. All in all, a good service. As this is a small home, staff are well acquainted with all residents, they know when something is wrong or when they have to call for assistance. Very happy with my sister's care.

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words! We are delighted to hear that your sister is receiving the care and attention she deserves at Badgers Lodge. Our team works hard to ensure that every resident feels comfortable, well-cared for and engaged, so it's wonderful to know that this is reflected in your experience. We truly appreciate your feedback and are always striving to improve and provide the best possible service. It's great to hear that the warmth, cleanliness and communication at our home have made a positive impact. We're grateful for your trust and support and we look forward to continuing to provide excellent care for your sister. Warm regards, Michelle.

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Review of
Badgers
from D C (Mother of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

Some carers are excellent - but not all.
The new manager is doing an amazing job trying to turn things around. There is very little interaction with most of the residents.
I do believe they are understaffed and the most willing carers are pushed to the limit.

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Review of
Badgers
from S H (Son of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

The staff treat resdients and care at all times. I feel like the staff are capable of performing to their roles well. The staff listen to and act upon concerns regarding my family. Badgers is very clean, and prepare meals according to the residents individual care plans

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words! We are really pleased to hear that you're happy with the care and attention we provide. Our team takes great pride in ensuring that all service users receive the highest level of care and support and it's wonderful to know that you feel our staff are capable and attentive in their roles. We also appreciate your feedback about the cleanliness of Badgers and how we carefully prepare meals according to individual care plans. Listening to and acting on the concerns of our families is a priority for us and we're grateful for the opportunity to care for your loved one!

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Review of
Badgers
from Victoria P (Friend of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

The home is welcoming and well-organised and always very clean. The staff are friendly and easy to talk to. They ensure clear communication at all times. The residents always seem content and happy when I visit.

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words! We take great pride in maintaining a welcoming and organised environment and it's wonderful to hear that you've noticed. Our staff always strive to ensure clear communication and create a positive, supportive atmosphere for our service users. We truly appreciate your feedback and are grateful for your continued trust and support. It's always a pleasure to have you visit!

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Review of
Chelmsford Care Centre
from Angie P (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My dad has been in Chelmsford Care Centre since February of this year and I am impressed by their communication and also the high level of care.
The staff are always welcoming and kind and they look after my dad very well indeed. The centre is very clean and my dad's room is always clean and tidy.

The main thing I am happy about is the way that staff have got to know my dad and treat him kindly and with respect. This gives me peace of mind as it is vital that my dad feels safe and cared for. The manager also has an open door policy and I experience her as very professional and also knowledgeable about my dad's care. She is also a kind, personable and caring person. Its important to me that senior staff lead by example with their own practice this is what happens at the nursing home.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the opportunity to care for your dad and thank you for allowing us the privilege.

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Review of
Chelmsford Care Centre
from Peter M (Brother of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My brother was transferred by the local hospital to the Care Centre at very short notice and against my wishes. On my initial visit, I waited while a carer prepared my brother and settled him into his room. When my brother was ready, a nurse went in to see him. She was very concerned about his physical

state and that special food hadn't come with him from the hospital, Nor was there any transfer/handover information. I went and brought food back from the hospital while the nurse dealt with sorting out medication.
I returned as the wing manager was going home but she returned into the home with me to sort out the food. I was impressed by the manager's approach but also by the duty nurse, who struck me as very focused on ensuring her patient's priorities were addressed.
Over several visits the main duty nurses have always been thorough and have come up with improvement suggestions of their own, and communicate updates and changes clearly, which is welcome.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to review the care and service provided for your brother at Chelmsford Care Centre. It makes me so proud to see that the nursing, care and management staff have all contributed to the wonderful review and so glad that you feel the communication and updates have met your needs and indeed the care for your brother.

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Review of
Chelmsford Care Centre
from T B (Daughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Thank you all for making my mum so comfortable in her new environment. Especially to the manager who understood when I required my mum to change rooms which was performed immediately with the staffs assistance.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to complete a review of the care service provided for your mum at Chelmsford Care Centre. We are so happy that you have felt supported throughout the process and that all assistance provided by the management team has been up to your expectation. It is an honour for us to care for your loved one.

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Review of
Chelmsford Care Centre
from R G (Husband of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

This nursing home has the potential to be first class. It has an excellent infrastructure and by and large competent staff who are caring and loving, but there frequently seem to be too few to manage the needs of their residents properly all the time. My wife's primary need is for palliative care on

a surgical wound resulting from some traumatic failed surgery on her leg. It is of great importance that this wound be protected from the possibility of infection. However on more than one occasion, the carer cleaning her up after incontinence, have removed the dressing and failed to report to nursing staff the need for a fresh dressing, leading to a possibility of wound infection by Escherichia Coli, which could be disastrous. I have drawn attention to this concern and currently it appears under control but it needs constant vigilance.

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Review of
Chelmsford Care Centre
from Kate T (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My dad has recently completed a short recuperation placement in the Lilibet Unit at this excellent care centre following a stay in hospital. He has received fantastic care throughout at what has been an emotional time for all the family. The whole team - care staff, nurses, management, maintenance,

reception, laundry and kitchen - all went out of their way to make Dad's stay as comfortable as possible and as a family we couldn't have felt more supported throughout. The care team have shown kindness, compassion, respect and dignity at all times, along with the required bucketloads of patience. They are complete gems who do a very difficult job with a smile on their face always and with kindness for everyone. We cannot recommend the centre highly enough - Thank you all so much!

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to review Chelmsford Care Centre. We are so grateful for your kind words and to hear how supported you felt during the time in which your dad was in our care. It was a privilege for us to be able to care for him and so glad that he was able to get strong enough to return to his own home with his family.

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Review of
Chelmsford Care Centre
from E P (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

We found the staff to be very caring and friendly. The care given was excellent, which made my stepdad's stay very stress-free, in fact, he was sad to leave the staff when his stay ended.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for taking the time to leave us a review of the service your stepdad received. It was a pleasure for us to care for him.

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Review of
Chelmsford Care Centre
from S P (Wife of Resident) published on 26 August 2024

Submitted via Postal Card • Report

Overall Experience

This nursing home is outstanding. The most caring, helpful team anyone could wish for.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to complete a review for the home and for the amazing comments the team will be so proud. It was a pleasure to care for your husband.

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Review of
Chelmsford Care Centre
from L G (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum has just left Chelmsford Care Centre having spent the past 7 months in their care. I cannot thank the management and staff enough for their wonderful, kind and compassionate treatment of my mum. They took the time to get to know her and welcomed us all, family and friends whenever we visited

her.
I received so much support and advice at a difficult time, and for that I am very grateful. It was a sad day when Mum finally left Chelmsford Care Centre to go to her new care home. Thank you all so much.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for your heartfelt review. We are deeply touched by your kind words and are grateful for the opportunity to have cared for your mum over the past seven months. Our team strives to provide compassionate and personalised care, and it is rewarding to hear that our efforts made a positive impact on your family during a challenging time. We wish your mum all the best in her new care home and are always here to support you.

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Review of
Chelmsford Care Centre
from R W (Husband of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

Entering a care home after a daunting experience sometimes feels like trying to see through s dense mist. My wife entered their care in July 2023.
As the mist clears away, I now see a truer picture of my wife's care and mind we had received. Unfortunately now moving on to a new provider, we hope to

receive the same pleasant experience as got from this home.
A pleasant and willing-to-help atmosphere greeted us, not easily seen at the time of entry, which became clearer later.
The lasting commitment of care from care/nursing staff to do their best, for our loved ones, becomes apparent soon after arrival, this also gave me comfort and support.
All of this was effortlessly performed without any fuss, with diligence to their work and surroundings.
All care given is acknowledged with compassion, reassurance, and a compassionate smile, banter is there to keep all residents' spirits up which is sometimes the best treatment.
If you are still feeling unsure about this home, check out with them about any concerns you may have.
We have a genuine reluctance to move away, from their care, and hope you will receive the same standard of excellent care.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to review the experience you have had with Chelmsford Care Centre. It was a pleasure to care for your wife and also a pleasure to have got to know you. We all miss you both.

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Care Homes Owned by Trust Care Management Ltd in Essex

Trust Care Management Ltd Locations in Essex (2)

Trust Care Management Ltd Reviews in Essex (36)

Chelmsford Care Centre

Chelmsford Care Centre

Badgers

Chelmsford Care Centre

Chelmsford Care Centre

Chelmsford Care Centre

Badgers

Badgers

Badgers

Badgers

Badgers

Chelmsford Care Centre

Chelmsford Care Centre

Chelmsford Care Centre

Chelmsford Care Centre

Chelmsford Care Centre

Chelmsford Care Centre

Chelmsford Care Centre

Chelmsford Care Centre

Chelmsford Care Centre

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