Care Home Owned by Trust Care Management Ltd in West Midlands

of the time the home had bank staff who did the bare minimum for their work obligations and couldn't answer any queries we had, mom wasn't encouraged to eat/drink it was just put in front of her but due to confusion and limitations on her sight and mobility this was difficult for mom to do.
Some members of staff did engage with mom and us but most of the time, especially on a weekend or evening the staff would be on there mobile phones or sat in the nurses station talking to each other.
Mom had several falls over the short time she was here an didn't thrive at all, there needs to be significant changes in my opinion at primrose hill for existing and future residents care here

to with issues I have. When settled and having an easier time mom likes to join in with the activities and when not know she makes the carers smile in her own ways.
Her room is lovely and always clean as is her clothing and bedding.
Thankyou to all the staff for your continued support with moms care.

laundry, receptionists were excellent and lovely. A very friendly place, made to feel at home. Nothing was too much trouble.

to domestics to the activities team who came in and played music to her while the family took a moment away. The end-of-life care was out of this world and I will never be able to thank them enough. The management team were there throughout the entire time and never left our side. The last few days of Mom's life were the best possible days and she most definitely had the most comfortable and peaceful death possible.

they treat me and my mum with the same respect they give my dad. I am very grateful to each and every carer and nurse who provide my dad with a caring environment surrounded by special people who look after him whilst we can't be there with him. It is heartbreaking for my dad not to live in his own home anymore but Primrose has become a perfect home for him to settle into and be surrounded by people who are truly worth their weight in gold. Thank you for wrapping him up in your care and devotion. Words will never be enough.

takes part in so many activities and is stimulated daily. The home arranges fun days for the residents and families to take part in regularly. The staff are very compassionate and caring and nothing is too much trouble for them. After viewing many awful homes, we are so glad to have found this one as we are all now finally settled as a family.

The manager is always around and engages with everyone, she always has a laugh and joke with me.

The facilities are clean and tidy and well kept by all the domestics, my wife's needs are met and she is well looked after.
When I have had any issues they have been addressed quickly and efficiently by staff or by management. I cannot praise the manager enough for how hard she works in keeping this care home. The staff are very considerate in asking how I am and if I need anything, there is nothing ever too much trouble for them including the manager. We are fortunate to have a care home like this.

out for help.
Manager always in a meeting when called to speak to her. Nurse repositioned with bed sheet on her own. This care home has too many concerns that need addressing. He was refused back into the home after having Sepsis! A life-threatening illness. Poor on many levels.

deteriorated (hence needing 2 more operations and 6 weeks of radiotherapy). It was clear and obvious I needed more support. I have so far found here the most suitable place for me. Because of previous bad experiences in care homes, I've tried to be very critical of mistakes and honestly, I struggle to find many. 4.8/5 from me as a 24/7 resident.

staff here are outstanding, caring, kind, honest and thoughtful. All working hard and with a smile. They are all angels.

who works there. The kindness and compassion that I saw demonstrated to all residents was outstanding.

survival. 18 months ago my grandmother was lying on her deathbed with pneumonia in hospital, the Doctor was ready to withdraw treatment and prepare us for end of life. After surviving pneumonia and being sent to Primrose Hill, all the staff including the unit manager, have just engaged and engulfed my grandmother with loving kindness that her health is moving from strength to strength. Especially over lockdown after lockdown and us not being able to visit, all the staff on Penny Lane are gems and have always gone the extra mile in seeing that my grandmother is living (and not dying) a happy soulful life!