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Care Homes Owned by Victoria Nursing Group Ltd

9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Victoria Nursing Group Ltd
Victoria Nursing Group seeks to provide the highest standards of care for the discerning individual. They delight in offering exceptional care in convivial surroundings and in the company of like-minded people.

When a new resident moves into one of their homes, professionals make it their business to get to know them thoroughly. Carers get to know their likes and dislikes, about their families and their past, not just so they will fit in but also for carers to assess what positive contributions they can make to their daily lives.

Victoria Nursing Group Ltd Locations (3)

 

3 Care Homes owned by Victoria Nursing Group Ltd

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Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD 

9.8 142 reviews
"My 86 year old Dad was in the Victoria, Highgrove Nursing Home from Jan 28th - Feb 12th inclusive. This was after he had been in the…"   Read all 142 reviews
Location Type Care Home

Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care. Sea views and charming… Read more about Victoria Highgrove

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 24 Rooms
Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA 

9.8 76 reviews
"Initially here for two weeks, then slightly longer. Care was good and majority of staff were very kind. Food was very good with choices. My…"   Read all 76 reviews
Location Type Care Home

Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment. While looking to make the most of the skills of professional carers, Victoria… Read more about Victoria Chatsworth

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 22 Rooms
Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA 

9.6 108 reviews
"Victoria Chartwell is amazing. Everyone is so kind and caring, me and my family can't thank the staff enough for the care of my Mum. We…"   Read all 108 reviews
Location Type Care Home

Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond. An excellent atmosphere and surroundings in which to enjoy a relaxing retirement,… Read more about Victoria Chartwell

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 22 Rooms

Victoria Nursing Group Ltd Reviews (326)

9.7
Victoria Nursing Group Ltd has a Group Review Score of 9.7 (9.733) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Victoria Nursing Group Ltd must have a Review Score.

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Review of

Victoria Chartwell

from David G (Respite Resident) assisted by family/friend published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was completely satisfed with my stay and do not have any recomendation for improvement.

Reply from Paul Burns, Director at Victoria Chartwell

We are delighted you were so happy and appreciate the 5-star review.


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Review of

Victoria Highgrove

from P S (Respite Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think all the staff are really a caring lot of people, nothing was too much trouble all was done with a smile on their faces at all times, a pleasure to stay at a place like Victoria Highgrove well done everybody.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for giving us such a lovely review.Much appreciated.


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Review of

Victoria Chatsworth

from T J (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially here for two weeks, then slightly longer. Care was good and majority of staff were very kind. Food was very good with choices. My mother did not wish to join in activities although these were offered.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your review and I am glad you found the care to be good.


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Review of

Victoria Highgrove

from Janet T (Respite Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at Highgrove on 9th November 2024 following 3 weeks in hospital for hip surgery and a fractured spine. My room was bright and adequate. I would liked my bed sheets changed at least weekly!! Woken at 7am breakfast/cup of tea arrived at any time between 7.15-8.40am! Bathing/shower facilities
- excellent. Lunch and supper were disapoining, lacking in flavour and imagination. The Elvis afternoon enjoyable - buffet supper amazingly delicious. Physios generous with encouragement, the O.T in assessment and package care for my home discharge on 19th December. Without exception and under pressure I found all the staff excellent. Should I be unfortunate in the future to require nursing care, the observations aired would not preclude my returning to High Grove.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your observations and I am sorry that there were some details that were not as you would hope. I am very surprised about the bed sheets since I do know this is done as a matter of course. We will however, endeavour to do better!


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Review of

Victoria Highgrove

from S H (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received whilst at Victoria Highgrove was superb. The staff were friendly and very helpful, and my mum was treated with compassion and care. Thank you. I could not have asked for more, and I greatly appreciate everything you did.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your wonderful 5-star review.


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Review of

Victoria Highgrove

from S M (Respite Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be nice to get out of your room and have a change of scene. The rooms comfortable and clean and I think the food could be made hotter and not cold or warm. The staff do their job and are always treated with respect.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your comments, and I will certainly ensure the chef is made aware of your observation. We certainly don't wish the food to only be warm. I can only apologise.


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Review of

Victoria Highgrove

from W S (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86 year old Dad was in the Victoria, Highgrove Nursing Home from Jan 28th - Feb 12th inclusive. This was after he had been in the hospital for 7 weeks. He came here as a stepping stone to get him ready to get back to living independently.
The Highgrove was great for him. He had a large first-floor
bedroom at the rear with sea views. The whole property has a modern feel to it and is in a very good decorative order. The Staff were amazing with him and to us on our visits. The food was to a very good standard. The daily menus were well varied.
The Therapist Practitioner at the home was brilliant. She liaised with us throughout his stay and organised his discharge to our house. She even popped in yesterday to ours to check that all of the equipment heights, etc, were correct.
When visiting there is off road parking. We were also made very welcome and offered drinks. There is a nice Day/TV room on the lower ground floor with outlooks onto the Patio.
I would highly recommend the Highgrove.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your comprehensive assessment of our home and the wonderfully positive feedback.


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Review of

Victoria Highgrove

from A L (Son of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very helpful. The food is excellent. Very clean and helpful.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for awarding us a 5-star review, it is much appreciated.


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Review of

Victoria Chartwell

from L W (Respite Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, compassionate service that is provided with an understanding of the patient's needs at a difficult time in their life.
For myself, recovery was made possible at an early date because of consistent professional care by all the staff.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your lovely review and we are delighted we could help.


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Review of

Victoria Chartwell

from N S (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Chartwell is amazing. Everyone is so kind and caring, me and my family can't thank the staff enough for the care of my Mum. We would all highly recommend Victoria Chartwell and my Mum has enjoyed the care and fun she's had with all the staff. The food is fantastic (thank you to the chefs) and
the physio support is amazing. Can't thank you all enough for everyone's kindness, patience and care.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for awarding us a 5-star review.


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Review of

Victoria Highgrove

from Ysabel H (Respite Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are darlings and everyone works together as a team. I was there for rehab and the therapy team are fabulous. The lounge is beautifully decorated. Everything is spotlessly clean. The nurses are geniuses at removing stitches.
It's totally let down by the food, which appears based round salt
and sugar. In comparison, I once spent 2 weeks in another home, where the food was excellent. At Highgrove salt-lick for replacing your electrolytes is called bacon and gammon. Since when is the egg in bacon and egg scrambled? A 'ham' sandwich was corned beef. The chicken pie was spoiled by salt. There are endless whips and mousses and cake. No fresh fruit. No milk. Bizarre 'sausage and mash': strange-tasting sausage the same colour inside and outside cut up on a bed of fake mash. A cold congealed ball of spaghetti with a smear of unpleasant sauce and toast labelled spaghetti on toast and not fit for consumption.

Reply from Paul Burns, Director at Victoria Highgrove

I am so very sorry to read your feedback about the food at Highgrove. I must say we are not used to receiving such feedback and I am addressing your observations with both chefs. It is a terrible shame that you didn't seek to raise your concerns with our Manager who would have gladly sought to address your specific issues. As you will appreciate, alternative menu choices are available at all times and with bacon and egg you do not have to have scrambled eggs, we could have offered poached or fried for example. I further imagine that the staff made a mistake ordering you a corned beef sandwich when you wished for ham and I can only apologise. I will also address your overall concerns about salt and can assure you that the management and chefs are now very much aware of your thoughts. All of this will now be carefully monitored since we do not wish to receive such disappointing feedback and apologise for the disappointment this must have caused.


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Review of

Victoria Highgrove

from N P (Friend of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff I have encountered are very helpful and friendly. Always get a lovely welcome when I arrive too.

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Review of

Victoria Chartwell

from J S (Mother of Resident) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Victoria Chartwell for rehabilitation, the care she got was amazing the staff are the kindest loveliest people I have ever met, we were worried how she would be in there but seriously she didn't want to come Home. She was kept busy with activities and sitting and chatting with staff and
other residents.
The physio team worked so well with her to get her strong and back home.
I can't thank everyone enough for the kindness you showed Mum and our family.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your 5-star review. Much appreciated.


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Review of

Victoria Chartwell

from M G (Respite Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for everything you done for me. So much care and support.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for awarding us a 5-star review! Much appreciated.


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Review of

Victoria Highgrove

from J W (Stepdaughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was exceptional, it was to the point with all our questions answered. We felt none of our time was wasted.
Everyone loved our little dog Martha, she had a great time.

Reply from Paul Burns, Director at Victoria Highgrove

How delightful to read this review. Thank you so much.


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Review of

Victoria Highgrove

from C J (Daughter-in-law of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed by Victoria Highgrove and would recommend it to anyone looking for a nursing home for a relative. The staff are very professional and work extremely hard in sometimes difficult circumstances, clearly tailoring the care given, to match the needs of individual residents. This
applies to all staff including cleaners, carers, pts, physiotherapists, and nurses.
The building is well maintained and clearly decorated fairly recently. Our relative had their own TV and toilet. There was a choice of very good food available at mealtime so that there is something to suit everyone. The staff do an amazing job at Victoria Highgrove. Thank you!

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind words of support. Best wishes.


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Review of

Victoria Highgrove

from A W (Respite Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Patient.
Very caring, courteous staff.
Food excellent.
Thank you.

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Review of

Victoria Chatsworth

from R B (Respite Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived, the staff made me feel welcome. The facilities were clean and comfortable. They were compassionate, taking time to listen and address any concerns I had.
Meals were nutritious and catered to my preferences.
Overall, my experience at Chatsworth was very good.

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Review of

Victoria Highgrove

from Wendy S (Resident) assisted by family/friend published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed staying at Victoria Highgrove very much. All the nurses, doctor, health care assistants and care home manager and all the staff were kind and helpful. I enjoyed most of the food, a good varied diet and lots of cups of tea. The place was clean and visitors were allowed to come at anytime. I
also was lucky to have a lovely view from my room of the sea.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your lovely review. Best wishes.


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Review of

Victoria Chartwell

from B M (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident from 14th Nov 2024 to date for rehabilitation after falling over on a public road and fracturing his neck and wrist. The service of the staff at Chartwell has been amazing and I cannot express how well my Father is being looked after. The staff are very kind, polite and professional.
So pleased my Father was taken care of at this nursing home.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your wonderful words of support. Very kind.


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Awards / Recognitions (0)

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Frequently Asked Questions about Victoria Nursing Group Ltd

How many Care Homes does Victoria Nursing Group Ltd own?

Victoria Nursing Group Ltd own 3 Care Homes.

Which Victoria Nursing Group Ltd Care Homes have the highest review score?

Victoria Highgrove, Victoria Chatsworth & Victoria Chartwell have the highest review score.
Victoria Nursing Group Ltd in East Sussex

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Nursing Group Ltd to verify any information. View our terms and conditions. Victoria Nursing Group Ltd has a Platinum Service – more info.