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Care Homes Owned by Victoria Nursing Group Ltd

9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Victoria Nursing Group Ltd
Victoria Nursing Group seeks to provide the highest standards of care for the discerning individual. They delight in offering exceptional care in convivial surroundings and in the company of like-minded people.

When a new resident moves into one of their homes, professionals make it their business to get to know them thoroughly. Carers get to know their likes and dislikes, about their families and their past, not just so they will fit in but also for carers to assess what positive contributions they can make to their daily lives.

Victoria Nursing Group Ltd Locations (3)

 

3 Care Homes owned by Victoria Nursing Group Ltd

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Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD 

9.8 147 reviews
"We were so pleased with the love, care and attention my husband received at the Victoria Highgrove, he went to the home after 3 months in…"   Read all 147 reviews
Location Type Care Home

Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care. Sea views and charming… Read more about Victoria Highgrove

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 24 Rooms
Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA 

9.8 77 reviews
"My experience at Victoria Chatsworth was it had a very homely feel about it. Everybody was so friendly from the time I arrived until when I…"   Read all 77 reviews
Location Type Care Home

Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment. While looking to make the most of the skills of professional carers, Victoria… Read more about Victoria Chatsworth

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 22 Rooms
Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA 

9.6 109 reviews
"Since I arrived here the staff have looked after me very well. Everything I need is given to me quickly and courteously. Staff are…"   Read all 109 reviews
Location Type Care Home

Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond. An excellent atmosphere and surroundings in which to enjoy a relaxing retirement,… Read more about Victoria Chartwell

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 22 Rooms

Victoria Nursing Group Ltd Reviews (333)

9.7
Victoria Nursing Group Ltd has a Group Review Score of 9.7 (9.731) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Victoria Nursing Group Ltd must have a Review Score.

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Review of

Victoria Highgrove

from C W (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came for a short stay and the care and compassion shown to her was exceptional. The support for us, as her family in uncharted waters, was invaluable. Every staff member we met is to be commended.

Reply from Paul Burns, Director at Victoria Highgrove

What a wonderful 5-star review and it is always a delight to hear back how we have helped.Thank you.


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Review of

Victoria Highgrove

from C B (Respite Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care. Excellent staff. Can't fault care. Gorgeous food.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for awarding us a 5-star review.Much appreciated.


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Review of

Victoria Highgrove

from J L (Wife of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased with the love, care and attention my husband received at the Victoria Highgrove, he went to the home after 3 months in hospital and after 6 weeks, with wonderful care and physio, he is now home! Also I visited daily and they looked after me. We are so grateful to everyone.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your wonderful review. We are delighted that you are so happy.


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Review of

Victoria Chartwell

from S D (Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I arrived here the staff have looked after me very well. Everything I need is given to me quickly and courteously. Staff are available day and night and are always friendly and helpful. The home is clean and tidy and the rooms are adequately furnished.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your very kind review and I am delighted you feel well looked after.


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Review of

Victoria Highgrove

from E H (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for over a year and has received kind, compassionate care throughout.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your kind review.I am delighted you find the care kind and compassionate.


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Review of

Victoria Chatsworth

from G J (Respite Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Victoria Chatsworth was it had a very homely feel about it. Everybody was so friendly from the time I arrived until when I left. The staff made my wife feel so comfortable when she came, it was a pleasure for her to visit. There was never short of a nice coffee when she arrived would
certainly recommend it.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your lovely review and I am delighted you were happy.


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Review of

Victoria Highgrove

from Tina R (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to stay for rehab excellent staff very kind and upstanding my dad's needs informed me everything that was happing to him and doing all that could for him my dad was happy and and felt like it was his home so thankyou all for your kindness and care you made us feel for welcomed dad
will miss thankyou

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for awarding us a 5-star review!Much appreciated.


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Review of

Victoria Chartwell

from David G (Respite Resident) assisted by family/friend published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was completely satisfed with my stay and do not have any recomendation for improvement.

Reply from Paul Burns, Director at Victoria Chartwell

We are delighted you were so happy and appreciate the 5-star review.


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Review of

Victoria Highgrove

from P S (Respite Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think all the staff are really a caring lot of people, nothing was too much trouble all was done with a smile on their faces at all times, a pleasure to stay at a place like Victoria Highgrove well done everybody.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for giving us such a lovely review.Much appreciated.


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Review of

Victoria Chatsworth

from T J (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially here for two weeks, then slightly longer. Care was good and majority of staff were very kind. Food was very good with choices. My mother did not wish to join in activities although these were offered.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your review and I am glad you found the care to be good.


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Review of

Victoria Highgrove

from Janet T (Respite Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at Highgrove on 9th November 2024 following 3 weeks in hospital for hip surgery and a fractured spine. My room was bright and adequate. I would liked my bed sheets changed at least weekly!! Woken at 7am breakfast/cup of tea arrived at any time between 7.15-8.40am! Bathing/shower facilities
- excellent. Lunch and supper were disapoining, lacking in flavour and imagination. The Elvis afternoon enjoyable - buffet supper amazingly delicious. Physios generous with encouragement, the O.T in assessment and package care for my home discharge on 19th December. Without exception and under pressure I found all the staff excellent. Should I be unfortunate in the future to require nursing care, the observations aired would not preclude my returning to High Grove.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your observations and I am sorry that there were some details that were not as you would hope. I am very surprised about the bed sheets since I do know this is done as a matter of course. We will however, endeavour to do better!


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Review of

Victoria Highgrove

from S H (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received whilst at Victoria Highgrove was superb. The staff were friendly and very helpful, and my mum was treated with compassion and care. Thank you. I could not have asked for more, and I greatly appreciate everything you did.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your wonderful 5-star review.


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Review of

Victoria Highgrove

from S M (Respite Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be nice to get out of your room and have a change of scene. The rooms comfortable and clean and I think the food could be made hotter and not cold or warm. The staff do their job and are always treated with respect.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your comments, and I will certainly ensure the chef is made aware of your observation. We certainly don't wish the food to only be warm. I can only apologise.


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Review of

Victoria Highgrove

from W S (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86 year old Dad was in the Victoria, Highgrove Nursing Home from Jan 28th - Feb 12th inclusive. This was after he had been in the hospital for 7 weeks. He came here as a stepping stone to get him ready to get back to living independently.
The Highgrove was great for him. He had a large first-floor
bedroom at the rear with sea views. The whole property has a modern feel to it and is in a very good decorative order. The Staff were amazing with him and to us on our visits. The food was to a very good standard. The daily menus were well varied.
The Therapist Practitioner at the home was brilliant. She liaised with us throughout his stay and organised his discharge to our house. She even popped in yesterday to ours to check that all of the equipment heights, etc, were correct.
When visiting there is off road parking. We were also made very welcome and offered drinks. There is a nice Day/TV room on the lower ground floor with outlooks onto the Patio.
I would highly recommend the Highgrove.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your comprehensive assessment of our home and the wonderfully positive feedback.


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Review of

Victoria Highgrove

from A L (Son of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very helpful. The food is excellent. Very clean and helpful.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for awarding us a 5-star review, it is much appreciated.


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Review of

Victoria Chartwell

from L W (Respite Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, compassionate service that is provided with an understanding of the patient's needs at a difficult time in their life.
For myself, recovery was made possible at an early date because of consistent professional care by all the staff.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your lovely review and we are delighted we could help.


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Review of

Victoria Chartwell

from N S (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Chartwell is amazing. Everyone is so kind and caring, me and my family can't thank the staff enough for the care of my Mum. We would all highly recommend Victoria Chartwell and my Mum has enjoyed the care and fun she's had with all the staff. The food is fantastic (thank you to the chefs) and
the physio support is amazing. Can't thank you all enough for everyone's kindness, patience and care.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for awarding us a 5-star review.


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Review of

Victoria Highgrove

from Ysabel H (Respite Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are darlings and everyone works together as a team. I was there for rehab and the therapy team are fabulous. The lounge is beautifully decorated. Everything is spotlessly clean. The nurses are geniuses at removing stitches.
It's totally let down by the food, which appears based round salt
and sugar. In comparison, I once spent 2 weeks in another home, where the food was excellent. At Highgrove salt-lick for replacing your electrolytes is called bacon and gammon. Since when is the egg in bacon and egg scrambled? A 'ham' sandwich was corned beef. The chicken pie was spoiled by salt. There are endless whips and mousses and cake. No fresh fruit. No milk. Bizarre 'sausage and mash': strange-tasting sausage the same colour inside and outside cut up on a bed of fake mash. A cold congealed ball of spaghetti with a smear of unpleasant sauce and toast labelled spaghetti on toast and not fit for consumption.

Reply from Paul Burns, Director at Victoria Highgrove

I am so very sorry to read your feedback about the food at Highgrove. I must say we are not used to receiving such feedback and I am addressing your observations with both chefs. It is a terrible shame that you didn't seek to raise your concerns with our Manager who would have gladly sought to address your specific issues. As you will appreciate, alternative menu choices are available at all times and with bacon and egg you do not have to have scrambled eggs, we could have offered poached or fried for example. I further imagine that the staff made a mistake ordering you a corned beef sandwich when you wished for ham and I can only apologise. I will also address your overall concerns about salt and can assure you that the management and chefs are now very much aware of your thoughts. All of this will now be carefully monitored since we do not wish to receive such disappointing feedback and apologise for the disappointment this must have caused.


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Review of

Victoria Highgrove

from N P (Friend of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff I have encountered are very helpful and friendly. Always get a lovely welcome when I arrive too.

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Review of

Victoria Chartwell

from J S (Mother of Resident) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Victoria Chartwell for rehabilitation, the care she got was amazing the staff are the kindest loveliest people I have ever met, we were worried how she would be in there but seriously she didn't want to come Home. She was kept busy with activities and sitting and chatting with staff and
other residents.
The physio team worked so well with her to get her strong and back home.
I can't thank everyone enough for the kindness you showed Mum and our family.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your 5-star review. Much appreciated.


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Awards / Recognitions (0)

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Frequently Asked Questions about Victoria Nursing Group Ltd

How many Care Homes does Victoria Nursing Group Ltd own?

Victoria Nursing Group Ltd own 3 Care Homes.

Which Victoria Nursing Group Ltd Care Homes have the highest review score?

Victoria Highgrove, Victoria Chatsworth & Victoria Chartwell have the highest review score.
Victoria Nursing Group Ltd in East Sussex

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Nursing Group Ltd to verify any information. View our terms and conditions. Victoria Nursing Group Ltd has a Platinum Service – more info.