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Care Homes Owned by Grace and Compassion Benedictines in East Sussex

  • Care Homes Owned by Grace and Compassion Benedictines in East Sussex

Grace and Compassion Benedictines Locations in East Sussex (3)

 

3 Care Homes and Extra Care Housing owned by Grace and Compassion Benedictines in East Sussex

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Holy Cross Care Home

Lewes Road, Cross-in-Hand, Heathfield TN21 0DZ 

7.9 10 reviews
"My father has spent the last twelve months at Holy Cross Care Home and he's enjoying being looked after by all the team there. The care…"   Read all 10 reviews
Location Type Care Home

Holy Cross Care Home is a sixty capacity facility set in large rural grounds that is dedicated to high quality care provision and staffed by a team of experienced and friendly carers. The residence is an ideal place to achieve a comfortable retirement… Read more about Holy Cross Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 60 Rooms from £1,400 / week
St Mary's House

St Mary's House, 38-39 Preston Park Avenue, Brighton BN1 6HG 

1 review
  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Sensory Impairment
  • 12 Rooms
Holy Cross Retirement Apartments

Lewes Road, Cross-in-Hand, Heathfield TN21 0DZ 

Grace and Compassion Benedictines Reviews in East Sussex (11)

Reviews Posted for members of Grace and Compassion Benedictines

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Review of

Holy Cross Care Home

from Pippa W (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has spent the last twelve months at Holy Cross Care Home and he's enjoying being looked after by all the team there.
The care home is like a big family and my brother and I are always warmly welcomed when we visit.
I cannot think of a better place for a loved one to be looked after and
cared for.
Thank you very much for all your care of my dad.

Reply from Tracy Chant, Home Manager at Holy Cross Care Home

Dear Pippa, thank you for your review. We have a saying here "The home welcomes you and wraps its arms around you" You are part of the Holy Cross Care Home family. We strive to do our best for all of our residents and their families and I know your kind words encourage us all to continue providing the best care possible.


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Review of

Holy Cross Care Home

from D P (Son of Resident) published on 22 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holy Cross Care Home was outstanding in every aspect. We could not fault the care. It was better than any other care home I have been in and I used to work in one. My mother received wonderful end-of-life care there, which made for a good experience for the whole family and for her.

Reply from Tracy Chant, Home Manager at Holy Cross Care Home

Thank you for your review we appreciate your feedback and would like to thank you for your comments on our care home.
Myself and the team strive to ensure we provide the highest level of care to our residents and consider our families as part of our family at Holy Cross Care Home
Kind regards.


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Review of

Holy Cross Care Home

from Alison H (Daughter of Resident) published on 12 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father spent a year at Holy Cross Priory Care Home, following three years in a flat on site. It is in a wonderful setting, with good-sized rooms and a good menu.
The first months were ok, although he never settled very well, missing his independence. After he became ill, he was diagnosed with dementia,
and unfortunately, because they are residential they wanted him to leave. His care in the last few months was inadequate, and no attempt was made to meet his need to walk daily outside. Little things were neglected, such as ensuring his lights and TV were on. I was only asked to do one care review during his time there.
When he left no one said goodbye despite the fact he had spent four years as a resident onsite. We had notice to move him and after a search found a wonderful place for him where he has been very happy and content. Always smiling and so well cared for.
I'm afraid it has shown up the inadequacies of Holy Cross.

Reply from Tracy Chant, Home Manager at Holy Cross Care Home

Dear Allison, thank you for your review.
I am saddened to read that you were unhappy with the care your father received whilst staying with us.
I have taken on board your comments and will share them with the team, as we need to be able to learn from our mistakes.
Kind regards.


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Review of

Holy Cross Care Home

from J F (Daughter of Resident) published on 3 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has never wanted to go into a care home but due to his physical health, it become necessary. I had been recommended Holy Cross Care Home by friends who had relatives there. Dad has settled in so well. He feels safe and says the staff 'are lovely'. He is especially enthusiastic about the food, an
important part of his day. The staff are sensitive to his needs and very encouraging. Personally, I feel so relieved to have found a home that he has settled into so well. Thanks to all the staff.

Reply from Tracy Chant, Home Manager at Holy Cross Care Home

We appreciate your feedback. It is important to all of us that Dad feels supported and safe whilst in our care, and I must agree the food is very good. Thank you.


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Review of

Holy Cross Care Home

from Alan H (Husband of Resident) published on 28 September 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and attention to detail could not be faulted.
A very happy experience for my wife.

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Review of

Holy Cross Care Home

from Pat J (Friend of Resident) published on 30 August 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted with a smile, the staff could not be more helpful and friendly. My friend is cared for very well. Plenty of available activities. Very clean and well-run establishment, also lovely grounds to walk in.

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Review of

St Mary's House

from Theresa Wey (Daughter of Resident) published on 4 April 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dearest Mum has been a Resident at St Mary's House for very nearly 2 years now.
We are 4 children - 3 Daughters, 1 Son, many extended family relatives and friends.
We have without exception experienced the most wonderful care, love and support from Sister in Charge, the wonderful Nuns, Nursing
and Care Staff, Cook and her Kitchen Staff, Laundry Lady, the Housekeeping Team, John and the Weekly Events and Visiting Volunteers.
Everyone from Mum's very 1st Day were so very welcoming, warm, extremely kind, gentle and helpful, not only to our Mum but to all of us her loving family and Mum's friends too.
All St Mary's Staff should be very proud of themselves for all the care they daily, willingly give, with their ongoing Love, Help and Support along with their very High Standards of their Care, Commitment and Daily Efforts.
We all would highly recommend this lovely & Compassionate Care Home for any Relative that requires 24 hour Care and Help.
Thank you all and God Bless for all you do.

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Review of

Holy Cross Care Home

from T F (Resident) published on 31 March 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 2 days before coming to stay. Trying out my room and life here, before I came I had misgivings, now I have none.
I shall not lose my independence. The manager and staff at every level and the residents have made me feel very welcome.
The room is wonderful it has been repainted
and newly carpeted and is very comfortable. I can bring my own pictures and pieces of furniture.
I really look forward to becoming a resident on April 6th.

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Review of

Holy Cross Care Home

from Ann B (Niece of Resident) published on 12 January 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Holy Cross for several years. All staff are dedicated to the care of residents. Warm, clean and generally a friendly home, bearing in mind the residents all have their own quirks. A wide variety of activities, summer outings, theatre trips. The home has a religious tone, having both
nuns and secular care staff and trained nurses. Other religions are catered for. In my working life, I have visited many homes and Holy Cross is the only one I would use as a benchmark and if needed, move in.

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Review of

Holy Cross Care Home

from Evie W (Daughter of Resident) published on 23 November 2015

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the whole are all very kind, thoughtful and caring. Occasionally an agency nurse may stand at the end of my Father's bed and ask a question which he will not hear due to his deafness. Phone calls are made to keep us up to date if Dad has become unwell and face to face contact made when
we visit. If there are any concerns then the manager will make contact. The staff also appear to have a genuine interest in the residents and their visitors.
The rooms are spacious with large ensuite shower rooms. They are well furnished and kept spotlessly clean. There is an option to bring small items of your own furniture. Pictures, photos and a large widescreen TV were all hung by a helpful maintenance man. The communal areas are extensive and have a luxury feel. Conservatories, lounges and kitchens and are available for visitors to use with their relatives and friends. The grounds are beautiful and well maintained. There is a bowling green for the residents to enjoy and numerous paths winding through the grounds.
The food is generally of a high standard and Dad campaigned to have custard put on the menu which has now been done. Snacks can be requested between meals and frequent drinks are offered.
There appears to be a good range of activities on offer but Dad unfortunately is unable to take part due to his condition.
Dad states that he feels very safe in the home and his only suggestion is that his call bell could be answered more quickly (he can be quite impatient at times).
Dad is self funding and the fees are extremely competitive. Both the facilities on offer and the manner of the staff was far superior in comparison to the other 3 care homes we viewed when choosing a care home for Dad. We would not hesitate to recommend this lovely care home.

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Review of

Holy Cross Care Home

from M R (Friend of Resident) published on 11 November 2015

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been cared for at Holy Cross for the past 6 years and the care has been excellent at all times. I visit 2 or 3 times a week. The staff seem to remain there for a long time and the atmosphere is always calm and friendly.

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Awards / Recognitions (0)

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