Ashton Healthcare Group Ltd in West Sussex | 2 Care Homes

Review of
Adelaide House Nursing Home
from Nicky H (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Our Mum moved to Adelaide House for end of life care after a short spell in Hospital.
She had lived independently all her life so there was some nervousness about this move.
We had absolutely nothing to be concerned about, Mum's final weeks at Adelaide House were happy. She had a string of visitors,

made new friends and told my Sister and I she was well looked after and was not worried about anything.
We were so impressed with the staff, they were so caring and kind and Mum was treated with dignity at all times.
We were welcome to visit Mum at any time of the day or night and always greeted with a smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bletchingley & Wellington
from Jo B (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My Dad was in Bletchingley from 07/21 to 03/2/25. We & Dad had the best care ever. Cannot praise the nurses, care staff, domestic staff, admin + manager enough. We had 1st class care. My dads needs were v. complex + I think it would have been difficult to meet his needs elsewhere. V.v. clean + everything

worked well, as it is a new build. It as always calm, welcoming, friendly to relatives, when your relative is in the home the family can feel quite vulnerable, this was absolutely not the case in this home. Never once did we get the feeling that we were interfering. Always appeared to be very well staffed, when he needed assistance they were there. Even down to the admin lady, she was so welcoming, relaxed and smiley. They treated my dad with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bletchingley & Wellington
from K W (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My father was placed in the Wellington for rehabilitation for a couple of months. I can't thank the Staff enough for the care that they gave him. It's has a lovely warm friendly atmosphere. I was always greeted with a smile from everyone when I visited.
They offered a great deal of activities and

entertainment! Which My dad enjoyed.
I couldn't of wished for a better place for him to stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from Edwina D (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My Mum became a resident at Adelaide House in February 2024 following a stroke. She had dementia which worsened and she lost her mobility. I had always been concerned about how Mum would be cared for if she went into a home but any worries I had quickly disappeared. The team have been fantastic in every

way: kind, gentle, professional and supportive. Mum passed away peacefully a couple of weeks ago, and she was treated with dignity and love until the end. I am so grateful to the staff team for everything they do and for the support they also gave to me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from S A (Husband of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My wife was discharged from hospital in June 2024 on palliative care at home with carers visits four times a day, until October, when she went into Adelaide House for two weeks respite care as it was becoming very difficult at home, ,and getting steadily worse. Unfortunately her health continued to

deteriorate and it was decided that the best option was for her to remain there permanently on continuing palliative care. Once settled in she was happy and very well looked after by all members of the team from top to bottom, the accommodation, food, facilities, medical care etc were all to a high standard.
There was always a happy, welcoming, supportive and "can do" , attitude from all staff, which we as family saw many times a week on our regular visits.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind review. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from Nicholas H (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My father moved to Adelaide House, the day before Christmas Eve, when he could no longer manage in his own home. The staff were extremely welcoming to both him and our family which helped him quickly settle in. He and I went to the Christmas Day lunch and he was fully involved in the celebrations. The

care he received from the moment he arrived was exemplary and characterised by respect, dignity and compassion. We were able to visit every day and personally kept fully informed of any treatment and medication that he received. All of the staff treated both him and us with great kindness and although he sadly passed away a month after arriving, at the great age of 102, we felt that he could not have been in a better place than Adelaide House as his life drew to a close.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for sharing your experience with us. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from C C (Grandson of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Adelaide House is run by some of the most caring and kind people you could ever wish to meet. It is kept clean and organised whilst maintaining the feel of a safe and homelike environment. In my grandmother's last few months they took spectacular care of her in every possible way and kept me well informed

of any updates over the phone and in person. I always felt very welcome when visiting and grew to consider the staff more as friends, as they are all lovely people. The food provided is varied and delicious, the smell from the kitchen made you wish you were joining for dinner or lunch! Compared to other care homes in the surrounding areas, which I visited, I found that Adelaide house is very reasonably priced, whilst offering a very personal and high quality level of care. Should you be in need of care services for yourself or others, in Haywards Heath or the central Sussex area, I would highly recommend contacting Adelaide house.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind words. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bletchingley & Wellington
from Robert J (Power of Attorney of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

The staff at Wellington were always very attentive, pleasant and polite. Their attitude to our friend was always the most caring. We were frequently offered coffee and biscuits when we visited! The room was kept very clean and at no time did we observe any soiled bedding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bletchingley & Wellington
from Charles B (Son of Resident) published on 2 February 2025

Submitted via Website • Report

Overall Experience

The care that my mother received at Bletchingley & Wellington was outstanding. The staff made the last few years of her life as comfortable as they could be, they fully understood her condition and always acted in both a professional and a compassionate manner. The facilities are great, the home is

very well organised and represents good value for money.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bletchingley & Wellington
from Charlotte R (Granddaughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

This care home has been phenomenal looking after Grandad. I was apprehensive when I knew Grandad was being moved to a care home but very quickly, my worries disappeared. The staff are what make this home so special, they were there to care for him, make him laugh and hold his hand when we couldn't.

They treated him with love, compassion and dignity and supported us, as a family, in the same way. Trusting strangers with the person you love most is incredibly hard but knowing each time we left him he would be cared for by the Bletchingley staff made it slightly easier. Grandad loved the team here who became an extended family for him over the last two years and I am forever grateful to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from Frances H (Niece of Resident) published on 26 January 2025

Submitted via Website • Report

Overall Experience

I have been so pleased with the care my darling aunty has been receiving at Adelaide House. I could not have looked after her better myself. The staff are so kind and friendly, and they treat residents with sensitivity to their individual needs and with dignity. I live too far away to visit often, so

I love the newsletters with pictures of my aunty enjoying activities and outings. It is so nice and reassuring that residents are helped to lead as normal a life as possible, with a summer garden party, Christmas cocktail party and garden centre visits. A big thank you to all the staff who work so hard to help my aunty be comfortable and happy.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind review. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from Vincent T (Son of Resident) published on 26 January 2025

Submitted via Website • Report

Overall Experience

My father moved into Adelaide House last year, after a dreadful spell in hospital. Happily, he is now very comfortable and settled at Adelaide House. The staff are thoroughly professional while also being compassionate and caring. His nursing needs are dealt with to a high standard, but equally important,

the staff make time to talk with him and ensure that his well-being needs are also met. During my visits, I have enjoyed meeting with both management and staff and all have been courteous and helpful. I am really glad my father ended up here and most importantly - so is he!

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind review. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from Brenda M (Daughter of Resident) published on 26 January 2025

Submitted via Website • Report

Overall Experience

Our mother moved to Adelaide House in December after a time in Hospital. From the moment we stepped into Adelaide House we were impressed at how all the staff made us feel so welcome. Mum has been independent for 95 years and we knew this was going to be a difficult move for her, all the staff have

shown her kindness and given her time to adjust and settle into her new surroundings. Nothing has been too much trouble and they show so much compassion and dignity towards all their residents, it's been a humbling experience. It's good to see Mum relaxed and smiling again. I would highly recommend Adelaide House for your loved ones.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for taking your time to share your experience with us. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from Carolyn S (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Our father moved to Adelaide House in mid-November. From the moment he was welcomed in, he was taken care of so well and thoughtfully, the staff could not do enough for him. The week after he moved there he celebrated his 99th birthday and the staff decorated his room, made a 99 cake and sang Happy

Birthday to him! It was a wonderful day for him, also I got to see him out of bed which I hadn't seen since January 2024 as he had been bedbound in the intervening months. He settled in so well but sadly died 2 weeks after moving to Adelaide House. Again the care at this sad time was superb, I stayed with him throughout the night and the nursing staff were so supportive then and afterwards when we came to empty his room. I would not hesitate to recommend Adelaide House for the wonderful care they gave our father in his last weeks of life.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for taking your time to share your experience with us. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bletchingley & Wellington
from Maxine W (Daughter of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience

Lovely home. Great staff looked after my mum so very well. Mum was very anxious going into a care facility after many years of being independent. As soon as she arrived at Wellington, she was treated with a warm welcome. She was encouraged to go out of her room and down to the lounge to socialise and

join in with activities. This has really been a turning point for her. All of the staff are so kind and respectful.
Mum was only there for rehabilitation but if she could have stayed there she would!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from Tracy L (Friend of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

All the staff are really friendly and helpful. Adelaide runs like clockwork and all the rooms are clean. They arrange various activities for those who wish to join in and cater for individual needs. I used to visit once a week with my Therapy dog Willow who the residents loved. I was made very welcome

and it was nice to chat to the residents about their history and past. There is no shortage of food they are very well looked after at Adelaide House Nursing Home.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for sharing your experience with us. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bletchingley & Wellington
from Anne J (Sister of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

My brother has lived at Bletchingley for two years. The home is a lovely environment, always extremely clean with residents clearly well cared for. The rooms are light, airy and comfortable. The staff are absolutely lovely. All very friendly, caring and kind. I feel like it is one big family. They always

make us welcome, bringing tea or coffee. They treat all the residents with kindness and respect. I feel that my brother is very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bletchingley & Wellington
from Gary J (Son of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

Unfortunately, my father passed away in October, however prior to that, he had been a resident for nearly three years. During that time, he was looked after to an exceptional standard, all the rooms and living areas were kept clean and tidy and you could be forgiven for thinking that you were in a friend's

home when sitting in the lounge.
However, for me, the big difference was the lovely staff and the level and quality of care provided. The staff are all very polite, well mannered and friendly at all times. They also ensure that a large variety of social activities are provided for the residents but ultimately, the choice is left to the individual to either join in or not, respecting their dignity at all times.
If and when it is my turn to move to care, I hope I can end up in a place run to the same high levels and with similar lovely people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bletchingley & Wellington
from Jude Z (Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

I was admitted to Bletchingley & Wellington following a cardiac arrest and being displaced since I lived alone. The staff and management go out of their way to assist all residents, ensuring everyone is looked after. Tidy rooms, hot meals, excellent facilities and weekly entertainment to keep residents

happy.
Sad to have been shifted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Adelaide House Nursing Home
from Natalie B (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

Adelaide House is a great care home. Dignity is at the heart of everything they do. They always display care and sensitivity towards the residents and are eager to help them maintain as good a quality of life as is possible. They run activities often, including visitors to the home and trips out for

those who can go. They also hold various parties and events throughout the year including a summer garden party and a Christmas cocktail party (with raffle prizes!). My dad has been a resident, following a stroke, since 2004, and throughout that time, they have done their best to support and care for him.

Reply from Susan Tharakan, Registered Manager at Adelaide House Nursing Home

Thankyou very much for your kind review. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Ashton Healthcare Group Ltd in West Sussex

Ashton Healthcare Group Ltd Locations in West Sussex (2)

Ashton Healthcare Group Ltd Reviews in West Sussex (91)

Adelaide House Nursing Home

Bletchingley & Wellington

Bletchingley & Wellington

Adelaide House Nursing Home

Adelaide House Nursing Home

Adelaide House Nursing Home

Adelaide House Nursing Home

Bletchingley & Wellington

Bletchingley & Wellington

Bletchingley & Wellington

Adelaide House Nursing Home

Adelaide House Nursing Home

Adelaide House Nursing Home

Adelaide House Nursing Home

Bletchingley & Wellington

Adelaide House Nursing Home

Bletchingley & Wellington

Bletchingley & Wellington

Bletchingley & Wellington

Adelaide House Nursing Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers