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Care Home Owned by Apex Healthcare in Lancashire

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Apex Healthcare in Lancashire

Only the locations & reviews in Lancashire for Apex Healthcare are showing below.

View the details of all 4 locations (with 131 reviews) owned by Apex Healthcare

Apex Healthcare Locations in Lancashire (1)

 

1 Care Home owned by Apex Healthcare in Lancashire

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Sea Bank House

27/31 The Esplanade, Knott End-on-Sea, Poulton-le-Fylde FY6 0AD 

8.6 9 reviews
"My father spent a week in Sea Bank House prior to hospitalization. The transfer procedure was excellent as this was to be a permanent move.…"   Read all 9 reviews
Location Type Care Home

Sea Bank House offers an environment and location that are well-suited to older people with care needs who wish to achieve a comfortable and satisfying retirement. Carers adhere to daily plans that are organised around personal preferences, with family… Read more about Sea Bank House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • 23 Rooms from £750 / week

Apex Healthcare Reviews in Lancashire (9)

9.4
Apex Healthcare has a Group Review Score of 9.4 (9.354) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Apex Healthcare must have a Review Score.

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Review of

Sea Bank House

from T A (Partner of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home comfortable to visit, with caring staff, always happy to help. My partner settled in well, seems happy and contented. Food seems good, plentiful and a varied menu. The various rooms allow for socialising. The home is kept very clean and residents' clothes are clean and always dressed
suitably.

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Review of

Sea Bank House

from Christine H (Daughter of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a week in Sea Bank House prior to hospitalization. The transfer procedure was excellent as this was to be a permanent move. During his stay and on our visits, all staff treated us with dignity and exceptional kindness. Unfortunately, Dad did not return; however, he had said he wanted
to go back to that "marvellous place" he called home.

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Review of

Sea Bank House

from J S (Daughter of Resident) published on 20 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management were extremely helpful when I needed to move my mum from her previous care home. The transition was well-planned and went smoothly. Mum has settled well and I am kept up to date regularly with her health, needs, etc.

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Review of

Sea Bank House

from Bernadette H (Mother of Resident) published on 18 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience of the home has been good. My one concern is the amount of times that the lift is not working. My son is unable to manage stairs, as he requires a walking frame to assist him to walk. I recently spoke to a fire officer giving a talk to staff at the home and was assured by the safety
procedure at the home.

Reply from joanne Cato, Manager at Sea Bank House

Thank you for your review, unfortunately the lift was out of use on one of your visits and a fast fixture was taken place that day.
I am happy to hear you are happy with all other aspects of the home.


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Review of

Sea Bank House

from Adrian H (Nephew of Resident) published on 6 June 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring staff, always working for the well being of the residents. Well-led by the manager. Excellent at keeping family informed. Always made very welcome.

Reply from James Muldoon, Ops Manager at Sea Bank House

Thank you for taking the time to Review Sea Bank House, it is very much appreciated.
We welcome all comments and if there is something we can improve upon please let the manager and her team know.


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Review of

Sea Bank House

from Rachel H (Niece of Resident) published on 3 April 2019

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My auntie seems relatively happy at the home, I believe most carers offer wonderful care. The home does need refurbishment and in my opinion, is not ideal for wheelchair users and people with physical care needs. Maybe it should also be looked at who the home caters for. Physical, dementia, elderly
etc.

Reply from James Muldoon, Ops Manager at Sea Bank House

Thank you for taking the time for a highly inaccurate review.
Over the last 6 month period alone the home has undergone refurbishment, with improved carpets on the stairs and 23 new chairs to the lounges as well as a new wet room and a new conservatory, and the constant redecoration of all the public areas and bedrooms when required or requested by our clients.
CQC are happy with the Registration Categories of our clients.


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Review of

Sea Bank House

from Trudi H (Daughter of Resident) published on 26 September 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having cared for my parents for the past 5 years, the family were very reluctant to place my mum in a care home, however, from day one, the home has more than exceeded our expectations and my mother who was totally against the move was made very welcome by everyone in the home. She has settled in incredibly
well due to the friendliness and caring nature of every one member of staff. My mother now feels that this is her home and we are extremely grateful and thankful to everyone at the home. The staff are truly amazing. Various members of the family visit daily at all times of day or evening and are always made to feel extremely welcome. The quality and variety of the food is exceptional and the chef is always happy to accommodate any special requests. A fabulous home with first class care and staff.

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Review of

Sea Bank House

from Carol M (Niece of Resident) published on 10 September 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff at Seabank House, food and care second to none. I come in all different times of the day on a daily basis and all residents are happy and well cared for and the home is always very clean and being updated regularly, loving the new conservatory and new chairs which have recently been
acquired. my auntie loves the new wet room which is a new feature to the home. I particularly like the fact that there is constant stimulation in activities and entertainment who come in once or twice a week, I like the fact they now have clothes stalls coming in often and if residents chose to staff will take them out to local shops for a walk.

Reply from James Muldoon, Ops Manager at Sea Bank House

Dear Carole. Thank you so much for your positive review, I am sure the manager and her team will be pleased to know that their hard work has been recognised.


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Review of

Sea Bank House

from Jean G (Cousin of Resident) published on 27 October 2015

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I and mu husband visit my cousin we always feel comfortable. Chatting to other residents we feel they are quite content, warm and cared for. Dressed tidily in their own clothes. The staff are friendly and offer us a cup of tea. We have had fun and joined in with the entertainment (sing-a-long etc).
It feels very homely and the staff seem to stay and are consistent which is important to the residents,

Reply from Jim Muldoon, Op Manager at Sea Bank House

We thank you for your positive comments they are very much appreciated by everyone at Apex Healthcare and especially by Andrea and her excellent team.


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Awards / Recognitions (0)

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