Apex Healthcare in West Sussex | 2 Care Homes

Review of
Kensington Lodge
from V R (Daughter of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

Lovely caring place for my father. He feels very safe and is looked after with kindness and professional.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Thank you very much for your kind comment. We will continue to do our best to promote the physical and emotional well-being of all our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from Martin C (Partner of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

My partner has been at Kensington Lodge for 2 months but is happy and looking healthy. The staff are always there, including her in activities and keeping her occupied.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Thank you very much for your feedback. At Kensington Lodge, we try our best to ensure that we support all our resident's choices and preferences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from sharon E (Wife of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Lovely care for my husband, the care assistants are kind, understanding, and listen to him. He enthuses about the food and refreshments all the time. He is kept clean with washes and clean clothes. My hat off to them he would not shower for weeks at home. His room is clean and warm. Management has

said to advise any problems on every occasion we attend, we have not had any issues.

Reply from James Muldoon, Ops Manager at Kensington Lodge

Thank you for your kind words, I will share them with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lobswood House
from G S (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

My mother lives in the home and the care and patience of the staff with her has been absolutely brilliant. My mother has complicated dementia needs, yet the staff have been so accommodating and they remain calm at all times, which I am so grateful for. The care team and managers keep me updated at all

times of any significant changes to my mother's medical condition and they have made such efforts behind the scenes in moving my mother's care needs through the NHS and thereby speeding up her medical diagnoses. Thank you to all those at Lobswood House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lobswood House
from H N (Daughter of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

My father spent 6 wonderful months under the amazing care delivered by the Lobswood House team.
During his time at Lobswood, he would tell me how happy he was and how lovely all the staff were. He really wanted for nothing.
Nothing was ever too much trouble!
Every member of the team went above

and beyond they even took the trouble to make us tea and coffee each time we visited.
His care and needs were their priority, the staff would always keep me up to date on his health if things changed I was confident and very comfortable we had made the right choice with Lobswood.
If there was an olympics for care homes, team Lobswood would be my gold choice every time
Thank you for everything you gave him your best and I will forever be grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from Lewis F (Son of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

I feel it is so important to acknowledge good care for those of us working full time and unable to care for family members at home. My mum was at her previous care for just under 3 years but as her dementia increased and they served us notice advising we needed to find a home better equipped to care

for her needs.
After my mum moving from 3 homes in the space of 10 days we were worried that Kensington Lodge would also declare they could not cope with my mum. I can't begin to tell you how relieved we were that this was the best move and we only wish this had been our first choice all those years ago. I have witnessed the staff being patient and caring with my mum.
I highly recommend Kensington Lodge as a small home, with staff trained to care and love the residents as much as we the family members do. Thank you to all the staff.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Thank you very much for your kind comment. We will continue to work hard to ensure all our residents are happy and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from Cathryn F (Daughter-in-law of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

Yesterday I attended a meeting at Kensington Lodge for the family members of the residents. The manager and deputy manager provided thorough and informative updates and it was evident that the residents are at the heart of everything they do and their development plan. The meeting welcomed input from

the family members and we had a really rich discussion that was so positive and had a purpose and outcome behind it for bringing positive change.
Kensington Lodge is truly a breath of fresh air for our family after a negative end experience at her former home and in caring for my mother in law so well, this in turn has impacted our well-being by not worrying and having the guilt that we were unable for her to live with us.
I 100% endorse this care home for anyone currently needing to find a care home for their loved one and wish to acknowledge and thank all the staff for their compassion.

Reply from James Muldoon, Ops Manager at Kensington Lodge

On behalf of everyone, I want to thank you for your truly humbling review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from Susan B (Sister-in-law of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

On the 10th of August, my sister visited her husband, who is a resident of Kensington Lodge, I was there as well. As she has Multiple sclerosis (MS) and is in a wheelchair she needed to be hoisted into her second wheelchair for comfort. The staff were welcoming and helpful and nothing was too much trouble.

There was such a happy atmosphere in a very clean environment. His room is light and airy and looked very comfortable. My sister enjoyed her visit very much especially as it was her 89th birthday. A big thank you to all the staff.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Dear Susan, thank you very much for recognising the hard work our team is doing to ensure all our residents and their families/friends receive high service standards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lobswood House
from P S (Son of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

I think the care and personal attention is very good. There are no bad smells that I've found in other care homes and cleanliness is good. It's not the poshest looking interiors but it is adequate. The outside space could be better but most elderly don't seem to want to be outside regardless of the

weather, my mum always stays in. Overall, I am very happy with this care home.

Reply from James Muldoon, Ops Manager at Lobswood House

On Behalf of everyone at Lobswood House, I thank you for taking the time to provide a review and for the kind words offered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from John B (Brother-in-law of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

Once again my pleasure and privilege to supportively comment on the all-around excellence of Kensington Lodge. Besides the wholly reliable daily performance of the staff and management, the extra mile they went in celebrating my brother-in-law's birthday was exemplary. I'm so pleased he enjoys the attention

of such lovely people to whom nothing is too much trouble at any time. Thank you one and all at Kensington.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Dear John, thank you very much for recognising the good work our team is doing. We will continue to do our best to provide a safe and happy home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from D B (Sister of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

This care home is excellent in every way. My brother has been extremely poorly and the staff have cared for him with great kindness and compassion. They had an open day for families which I attended and what a joyous day it was. The staff produced a range of excellent and different and exciting dishes

for everyone to enjoy. There was music and dancing. All the time while this was going on staff kept a check on my brother making sure he was comfortable. An excellent care home with excellent staff and management.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Thank you very much for your kind comment and recognising our hard-working staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lobswood House
from Amanda N (Daughter of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

My mother lives in the home, and I couldn't be happier with the service and care my mum receives on a daily basis.
My mum can choose what activities she would like to be involved in (but she is always encouraged if she doesn't feel like it that day)
My mother's room is very accessible for her needs,

and she can make the room as homely as she would like it to be (with personal belongings).

Reply from James Muldoon, Ops Manager at Lobswood House

On behalf of everyone at Lobswood House, we thank you for your kind words and it's our pleasure to look after your mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lobswood House
from Laura B (Stepdaughter of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience

My stepfather, aged 97, was moved to Lobswood after an unsatisfactory stay at another care home. We were all anxious, as he was so unwell with many health conditions and was so unhappy at the previous home. However, the manager was very reassuring and he went on to receive the best care possible.
My

stepfather was treated with kindness and dignity. He was kept clean, fed and hydrated, and regularly monitored for his Diabetes and pain, as he had several long-term health conditions and was at end of life. He had a lovely, spacious room, which was kept clean and fresh. They were also kind and professional towards their other residents, many of whom had dementia. The atmosphere was like a family home.
My stepfather sadly passed away in April and the manager and deputy manager attended my stepfather's funeral, which meant a lot to us. They kept in touch with Mum, who is attending an Elvis evening next Saturday. We can't rate Lobswood highly enough.

Reply from James Muldoon, Ops Manager at Lobswood House

On behalf of everyone at Lobswood House, we thank you for your kind words, it means a lot to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from Rachel L (Wife of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband passed away in May and I just wanted to say about all the care and love he got all the time in Kensington Lodge and the kindness and welcome shown to me and my family whenever we visited the home.

Reply from Jim Muldoon, Manager at Kensington Lodge

On behalf of everyone at Kensington Lodge it was our pleasure to look after your husband and thank you for entrusting us to provide that care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from Philip P (Son of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

I was very happy with the treatment of my mum by the dedicated staff. The food is fine and the entertainment is brilliant.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for your positive feedback. We're very pleased that you are happy with our service and enjoy the entertainment. Again, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from K P (Daughter of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

I was always worried about Mum moving to a care home - Kensington Lodge has made the whole process easy. There was nothing too much trouble. The staff, their care and how they support both of us the family and Mum is just brilliant.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for your lovely words; we're very happy that we could help in making a difficult time a little easier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from Trevor S (Son-in-law of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

This is an excellent care home. The staff are very caring, and nothing is too much trouble. The home is clean and tidy, and the staff look after my mother-in-law with care and dignity, and she is so happy here.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for taking the time to provide us with feedback; we are very pleased that you're happy with the Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from David S (Brother-in-law of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

Brilliant staff.
Make this care home outstanding.
Keep up the good work everyone!

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for your very kind words; it's lovely for all of the staff team when people take the time to let us know their views.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from Charles W (Brother-in-law of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

Visited Kensington Lodge today to visit our family residents and also attend a meeting to discuss ways to improve things for all residents. It was good to meet other relative's families for the first time. Drinks and cakes were served which was a nice surprise. Certain things were discussed to make

the resident participate in future ideas, which all sounded good, very happy to have been invited to discuss and meet others. Now a new manager has been appointed at Kensington Lodge, new ideas seem to appeal to everyone who attends.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you for joining us; it was lovely to meet family and friends. We fully intend to plan more of these "get-togethers".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kensington Lodge
from Jenny E (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

I cannot fault Kensington Lodge at all, for the care of my mother. The staff are a dedicated group who treat Mum as if she is their own family. The care provided is perfect. They respect Mum's food fancies, some of which I want to try.
Cannot fault 100%.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for your feedback; it's really nice to know that the staff team's hard work is recognised and appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Apex Healthcare in West Sussex

Apex Healthcare Locations in West Sussex (2)

Apex Healthcare Reviews in West Sussex (104)

Kensington Lodge

Kensington Lodge

Kensington Lodge

Lobswood House

Lobswood House

Kensington Lodge

Kensington Lodge

Kensington Lodge

Lobswood House

Kensington Lodge

Kensington Lodge

Lobswood House

Lobswood House

Kensington Lodge

Kensington Lodge

Kensington Lodge

Kensington Lodge

Kensington Lodge

Kensington Lodge

Kensington Lodge

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers