Which Brainkind Care Homes have the highest review score?

Neurological Care Centre (Lancashire) , Jane Percy House & 9 Twyford Lane have the highest review score.

Brainkind | 21 Care Homes

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Review of
Neurological Care Centre (Lancashire)
from P B (Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

A very clean and safe environment manned by really friendly careworkers and other support staff who really make you feel at home. I can't recommend it highly enough.

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Review of
Thomas Edward Mitton House
from David S (Resident) published on 4 August 2022

Submitted via Website • Report

Overall Experience

I cannot thank the staff enough for their care and patience. It is a fantastic facility and I would recommend it to anybody. When I first started there, I couldn’t walk and now I am able to walk, with a quad stick. The on-site physio is excellent.

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Review of
West Heath House
from J B (Partner of Resident) published on 4 November 2021

Submitted via Website • Report

Overall Experience

Our experience of West Heath House was almost entirely during lockdown/out in 2020 March to November. The opportunity for a loved one to be accepted as an ABI was very welcome. At times I was humbled by the care given by and the dedication of some staff. The clinical psychologist was the most professional

person I had met on this journey. However, I was very rarely there to witness West Heath House's daily operation. I see that BIRT refers to itself as a business-to-business outfit; it subcontracts to the NHS. I have the feeling that it rubber stamps NHS clinical decisions. 'Rehabilitation' amounted to the nationally minimum recommended therapy inputs per week. Surely they could dig deeper. I felt my loved one was written off too early, maybe ten weeks after admission. She seems to be progressing in her current placement, a specialist ABI unit, in a way that West Heath House could not countenance. The management I found to be very brittle, unpleasant to deal with. Team leaders showed occasional kindness. The care staff is good and kind.

Reply from Lucy Badnadge, Service Manager at West Heath House

Thank you for taking the time to share your thoughts on your experiences of your relative’s rehabilitation at West Heath House. We appreciate all feedback and review this thoroughly as a team to ensure we optimally care for the people we support and enhance their recovery journeys. We acknowledge that lockdown was a very difficult time for everyone but as a company we had to follow Government guidance around visiting to ensure the safety and well-being of the vulnerable people we support, however, we are sorry to hear that you had some negative experiences whilst your relative was in our care. Since your relative’s stay in our care, we have had significant changes. We have now being rated as good by CQC and receiving positive feedback. We would welcome the opportunity to talk to you further about your experience so as to learn how things could have been more positive for you and your relative – please call 01214590909 if you would be willing to meet with them to talk further.

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Review of
9 Twyford Lane
from J H (Mother of Resident) published on 15 July 2021

Submitted via Website • Report

Overall Experience

My son has been in 9 Twyford Lane for a number of years. He is very happy there, it's like being in a family for him. All the staff are caring and look after his needs very well which can be challenging from time to time. I cannot thank them enough for everything they do! Gives us great peace of mind

to know he is properly cared for. Very grateful to you all. Thank you very much

Reply from Tina Tupper, Service Manager at 9 Twyford Lane

Thank you for your review.
At Twyford Lane we pride ourselves on ensuring that everyone feels like this is a family unit, ultimately this is their home. We appreciate the difficulties for both the people that we support and their family members in comprehending being away from the comforts of a family environment, thus we ensure we provide all the comforts and care that we can, whilst maintaining dignity, care, inclusion and choice.

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Review of
9 Twyford Lane
from Celia G (Next of Kin) published on 13 July 2021

Submitted via Website • Report

Overall Experience

My relative has been resident at this establishment for many years and we have always been impressed with the service they provide. The staff have made enormous efforts to keep the clients occupied, entertained and happy during their confinement within the establishment during the Covid lockdown, while

going to great lengths to keep themselves Covid-free for the clients' protection.

Reply from Tina Tupper, Service Manager at 9 Twyford Lane

Thank you for your review.
It is great to see appreciation for maintaining a Covid free environment. It has been a difficult 18 months for the people that we support, however, keeping their spirits up was/is paramount. It is key to always listen to everyone as individuals and we tailored planners to reflect this.

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Review of
9 Twyford Lane
from Marion S (Friend of Resident) published on 28 June 2021

Submitted via Website • Report

Overall Experience

The staff are genuine. They are very loyal to the service users. They are a big family. Very low turnover. It is an extremely difficult job. They are all very positive. My friend has been a resident for over 20 years. The service has developed over this time. They bend over backwards to keep him engaged

and safe.

Reply from Tina Tupper, Service Manager at 9 Twyford Lane

Thank you for your review.
Lovely to see that you feel as a whole, staff encompasses service users with their needs and wishes. Within a supported living setting, service users are always encouraged to live life to their fullest potential, whilst maintaining safety. Staff turnover is as you mentioned ‘very low’ at Twyford Lane, this I feel is evidence of the values that The Disabilities Trust hold within our staff.

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Review of
9 Twyford Lane
from Kevin W (Brother of Resident) published on 18 June 2021

Submitted via Website • Report

Overall Experience

Following the death of our Mother, who had been a primary carer, my Brother has now been resident at this facility for a number of years. He has always been treated with respect and supported to lose (a lot of) weight and to stay motivated about this through regular "healthy lifestyles" work. The staff

team routinely go the "extra mile" to make sure that my brother is able to follow his own choices as far as is possible. The staff team seem well supported by management to support a wide range of people who can have complex and challenging needs due to their brain injuries. This is certainly true of their support to my brother who has an acquired Brain Injury, and the staff team work closely with us as a wider family to ensure that his needs continue to be met both at the care home and in the community. The team also have access to professional psychological and OT support, which has also proved invaluable in supporting my brother with his ongoing mobility and loss issues.

Reply from Tina Tupper, Service Manager at 9 Twyford Lane

Thank you for your review.
At the Disabilities Trust, we pride ourselves on the support and care that we provide to our service users. Our service users are always treated with the dignity and respect they deserve and it is lovely to see that this is reflected to family members. Family members are additionally key to the support and care their family members receive, therefore paramount family additionally have a voice.

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Review of
9 Twyford Lane
from Chris A (Partner of Resident) published on 27 May 2021

Submitted via Website • Report

Overall Experience

Staff are very polite, hard-working and conscientious. They always have time to sort out any issues there may be. There are no onsite amenities and there is a general lack of activities in the local area i.e. no coffee shop or meeting places.

Reply from Tina Tupper, Service Manager at 9 Twyford Lane

Thank you for your review. We do offer onsite amenities, but unfortunately have not been able to whilst Covid restrictions are in place. The area offers a variety of places within a mile from Twyford Lane including Fish & Chip shop, Betting Shop, Chinese Takeaway, Indian Restaurant which provides a takeaway service, Charity shop, Chemist, Kebab & Pizza shop, a small supermarket with a Post Office in situ, Hair Salon, Doctors Surgery, a public house, which serves food and has an outside seating area. Additional social amenities are available within a couple of miles of the service, which include many shops, cafes, hairdressers and barbers, opticians, dry cleaners, a gallery and a library.

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Review of
Jane Percy House
from Jason T (Resident) published on 29 October 2020

Submitted via Website • Report

Overall Experience

A number of years ago, after being diagnosed with Multiple Sclerosis, I was advised that I would need and require 24-hour care each day and that my home was not suited to my condition and needs. Jane Percy House had been recommended from local health services. After visiting the site, I was pleasantly

surprised, and after an assessment from Jane Percy House, I was invited to take residence within. The home was well-engineered to the needs of the users, the accommodation was of high-grade with an outstanding menu. That was 9 years ago. This year in April I was offered residence again as my MS had progressed. In that, I applied again to reside at the home.
After being away for such a long time I was unsure of changes. The home had not changed at all. Still clean, tidy, safe and excellent food. However, the menu had changed from really good to outstanding which is all down to the chef and her staff.
Thank you to all the staff from management to the chef and cleaners you're all amazing.

Reply from Lindsey Tate, Service Manager at Jane Percy House

Dear Jason, I am happy that we could accommodate you returning to Jane Percy House when your situation changed. I am very pleased that you value the effort from the team ensuring that we provide everyone with an outstanding service in their home. Kind regards.

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Review of
Jane Percy House
from Katrina D (Resident) published on 29 October 2020

Submitted via Website • Report

Overall Experience

I have moved up to Northumberland from Hastings, East Sussex. I have been here for 1 year. Now the staff are very good at what they do. The food is very tasty and the cooks are lovely as with all the team here. The management are very caring, like the care team. Without the care and support I would

not be here today, so thank you Jane Percy House for what you have done for me. You have made me feel a person again.

Reply from Lindsay Tate, Service Manager at Jane Percy House

Dear Katrina, I am pleased that we were able to support you and help you settle in so well at Jane Percy House which must have been an anxious time with moving so far away from your friends. We really do value your feedback and I am so proud of my team for allowing us to provide you with a home that you are comfortable living in.

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Review of
Jane Percy House
from Toni I (Resident) published on 16 October 2020

Submitted via Website • Report

Overall Experience

I am a service user at Jane Percy House, the Disabilities Trust in Cramlington. I have been here for 12 years. Staff are fab and promote our independence as much as possible. We have cooks that do freshly cooked meals every day. Staff are trained to meet an individual's needs. It's a lovely home and

I recommend it to anyone looking to moving into a residential care home.

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Review of
Jane Percy House
from Michelle C (Resident) published on 16 October 2020

Submitted via Website • Report

Overall Experience

I have lived at Jane Percy House for just over 2 years. I am not a person that stays in places that long if I don't feel comfortable in my surroundings. The staff are friendly, approachable and supportive. I suffer from anxiety and don't know how I would have managed over the last few months without

their care and emotional support! I feel that everyone here are like my extended family.

The cooks are providing a variety of freshly made (not frozen) meals every day, sometimes baking biscuits, cakes, scones etc from scratch. They also provide meals depending on service users' dietary requirements and they are fully qualified!

Being at Jane Percy House has allowed me to rebuild my confidence, which means I can independently access shops etc, without my anxiety rearing its ugly head! I feel that I've found my true self again and I put that down to being happy at Jane Percy House.

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Review of
Jane Percy House
from Jennifer L (Mother of Resident) published on 16 October 2020

Submitted via Website • Report

Overall Experience

My son has lived at Jane Percy House for 17 years and the care he has received has been consistently of the highest standard, from physical and emotional care to recognising medical problems and taking appropriate action. There are plenty of activities, which has been important during Covid-19. Safety

measures during Covid-19 have been exactly right. Quality of meals is excellent and was adjusted for my son by adding extra calcium-rich meals to aid healing of his injury (sustained by himself). Jane Percy House has been home from home for my son and I could not recommend the facility, staff and management highly enough.

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Review of
Jane Percy House
from Dawn R (Wife of Resident) published on 12 October 2020

Submitted via Website • Report

Overall Experience

Seems good on the face of it but the care the residents receive is not satisfactory. I know it's been difficult lately but the amount of agency staff is not acceptable. Most cannot do the job required. The food is mostly frozen and the cooks have no qualifications. My husband just left and we were very

grateful when the care staff offered to pack and drop off my husband's belongings. That was until it arrived, all just dumped in bin bags! Nothing was folded, it just looked like rubbish. All wires for his equipment were entangled in one great mass it was very upsetting to see they had treated his belongings with such disrespect.

Reply from Laura Bennett, Media Manager at Jane Percy House

Dear Dawn, thanks for sharing your feedback. I wanted to reach out and apologise for the issues both you and your husband experienced. This is not typical of us. We have highlighted to the team and can assure you it will not happen again.
We set a high standard for ourselves and we're sorry to hear this was not met in your interaction with our business.
As it may be too late to reconcile, I wanted you to know that I have shared your experience with the wider team to be sure we don't make these mistakes again.
If there is anything further I can do for you, or if you would like to discuss, please don't hesitate to contact me. Regards, Laura.

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Review of
Eastfields
from Jean M (Wife of Resident) published on 13 March 2018

Submitted via Postal Card • Report

Overall Experience

I have been very pleased with every aspect of my husband's care in all ways.

Have found it very friendly and have made quite a few friends.

The home and staff are helpful in all ways.

My husband had a one to one and was treated very well.

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Review of
Stagenhoe Park
from Janna (Daughter of Resident) published on 14 April 2016

Submitted via Website • Report

Overall Experience

We feel tremendously lucky that our Dad was offered a place at this Stagenhoe/Sue Ryder. It is a rare home that can cope with difficult and complicated conditions.
Before Dad lost his ability to speak he told us that it was a better home and the staff were mothering him.
The staff turnover is low

so that he got to know people. His care plan was completed the first day he arrived. Whenever I arrived he was always clean and cared for. He was at serious risk of falling so staff quickly tried different tactics to minimise risks.
He entered Stagenhoe covered in bruises from falling but they faded and he didn't get any more.
He lived here for a year and that last year of his life was made much better by the care shown by the staff at Stagenhoe.

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Care Homes Owned by Brainkind

Brainkind Locations (21)

Brainkind Reviews (16)

Reviews Posted for members of Brainkind

Neurological Care Centre (Lancashire)

Thomas Edward Mitton House

West Heath House

9 Twyford Lane

9 Twyford Lane

9 Twyford Lane

9 Twyford Lane

9 Twyford Lane

Jane Percy House

Jane Percy House

Jane Percy House

Jane Percy House

Jane Percy House

Jane Percy House

Eastfields

Stagenhoe Park

Awards / Recognitions (0)

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