1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Brainkind
  4. Locations Owned by Brainkind in West Midlands

Care Homes Owned by Brainkind in West Midlands

  • Care Homes Owned by Brainkind in West Midlands

Brainkind Locations in West Midlands (2)

 

2 Care Homes owned by Brainkind in West Midlands

Sort by:
View on Map
1101 Bristol Road

Selly Oak, Birmingham B29 6LX 

  • Care Provided
  • Residential
  • Physical Disability
  • Younger Adults
  • 8 Rooms
West Heath House

54 Ivy House Road, West Heath, Birmingham B38 8JW 

1 review
  • Care Provided
  • Residential
  • Physical Disability
  • Younger Adults
  • 24 Rooms

Brainkind Reviews in West Midlands (1)

Reviews Posted for members of Brainkind

Overall Experience

  • 0
  • 0
  • 1
  • 0
  • 0

Date Published

1
0
0
0
1
Review of

West Heath House

from J B (Partner of Resident) published on 4 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our experience of West Heath House was almost entirely during lockdown/out in 2020 March to November. The opportunity for a loved one to be accepted as an ABI was very welcome. At times I was humbled by the care given by and the dedication of some staff. The clinical psychologist was the most professional
person I had met on this journey. However, I was very rarely there to witness West Heath House's daily operation. I see that BIRT refers to itself as a business-to-business outfit; it subcontracts to the NHS. I have the feeling that it rubber stamps NHS clinical decisions. 'Rehabilitation' amounted to the nationally minimum recommended therapy inputs per week. Surely they could dig deeper. I felt my loved one was written off too early, maybe ten weeks after admission. She seems to be progressing in her current placement, a specialist ABI unit, in a way that West Heath House could not countenance. The management I found to be very brittle, unpleasant to deal with. Team leaders showed occasional kindness. The care staff is good and kind.

Reply from Lucy Badnadge, Service Manager at West Heath House

Thank you for taking the time to share your thoughts on your experiences of your relative’s rehabilitation at West Heath House. We appreciate all feedback and review this thoroughly as a team to ensure we optimally care for the people we support and enhance their recovery journeys. We acknowledge that lockdown was a very difficult time for everyone but as a company we had to follow Government guidance around visiting to ensure the safety and well-being of the vulnerable people we support, however, we are sorry to hear that you had some negative experiences whilst your relative was in our care. Since your relative’s stay in our care, we have had significant changes. We have now being rated as good by CQC and receiving positive feedback. We would welcome the opportunity to talk to you further about your experience so as to learn how things could have been more positive for you and your relative – please call 01214590909 if you would be willing to meet with them to talk further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Brainkind in Buckinghamshire Brainkind in Cambridgeshire Brainkind in East Riding of Yorkshire Brainkind in East Sussex Brainkind in Essex Brainkind in Hertfordshire Brainkind in Lancashire Brainkind in Merseyside Brainkind in Northumberland Brainkind in Nottinghamshire Brainkind in Suffolk Brainkind in West Midlands Brainkind in West Sussex Brainkind in West Yorkshire Brainkind in Glasgow City Brainkind in Carmarthenshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brainkind to verify any information. View our terms and conditions.