Which Guild Care Care Homes have the highest review score?

Caer Gwent , Linfield House & Haviland House have the highest review score.

Guild Care | 3 Care Homes

Review of
Haviland House
from W O (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible

to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your lovely review. We're so pleased your mum has settled in well at Haviland House, especially after the difficult decision to leave her own home. It's heartening to hear that the care, patience and personal attention from our Angmering team have made such a difference. We're delighted she's enjoying the daily activities, delicious homemade food and the warm, homely feel of our households. It's also wonderful to know we've helped you stay closely connected from abroad-maintaining family bonds is so important to us. Your kind words about both our care and admin teams mean a great deal and will be shared with everyone involved. Thank you again for your trust and support-it's a privilege to care for your mum, and we're always here for you both.

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Review of
Haviland House
from A A (Relative of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have previously

visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your heartfelt review and for sharing your experience of your wife's grandmother's time at Haviland House. It's incredibly touching to hear how, over five years, you witnessed the compassion and dedication of our team grow even stronger as her needs changed. Providing dignified, person-centred care-especially during the most difficult moments at the end of life-is at the very heart of what we do, and it means the world to us that you and your family felt so supported. Your kind words about every member of our team-from carers and nurses to cleaners, reception staff, and managers-will be shared with them, and I know they will be deeply moved by your gratitude and recognition. Thank you again for your trust, and please accept our deepest condolences. We're honoured to have cared for your loved one.

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Review of
Linfield House
from Maggie D (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My stepmother moved to Linfield House after a stroke left her with dementia and loss of mobility. She is looked after wonderfully. The staff are so friendly and caring. They have learned her likes and dislikes and they all do their best to enable her to join in with as many aspects of daily living as

she can manage. I wouldn't have thought it possible but she has actually improved with what she is able to do since moving to Linfield House. Whenever I visit, the staff always welcome me and will stop to chat about how my stepmother is doing and what they've been talking about with her. She has settled in wonderfully and is very happy at Linfield House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your thoughtful review and for sharing your stepmother's journey with us at Linfield House. We are truly delighted to hear how well she has settled in and how her abilities have even improved since moving in.Our team is dedicated to delivering person-centred care, and it means a great deal to know that they've taken the time to get to know your stepmother's likes and dislikes and supported her in engaging with daily life as much as possible.We're also pleased to hear that you feel welcomed and kept informed during your visits-it's so important to us that families feel involved and reassured.Your kind words will be shared with the team, and I know they will be touched by your feedback. Thank you again for your trust and support.

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Review of
Linfield House
from Lucie D (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

I'm not sure I will find the right words to write this review, but Linfield House and all the staff are fabulous, professional, kind, patient and very understanding. Both of my parents were at Linfield, my Dad, sadly for palliative care, and my mum as she suffers from dementia. There is no other place

like Linfield, and I truly will always be grateful for everything they did for both of my parents. You feel like one of the family, and the residents are treated by the carers like their own family. Thank you to all the staff at Linfield; you all are special people and all wonderful too. A special thanks to all the team.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your kind review of Linfield House Lucie, and for taking the time to share your experience. It truly means the world to us to know that Linfield House provided the care, comfort, and support that both your parents needed. We appreciate your kind recognition of our staff's professionalism, kindness, and compassion. Your gratitude is a reminder of why we do what we do, and we are honoured to have been part of your parents' journey. On behalf of everyone at Linfield House thank you for your support and trust.

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Review of
Linfield House
from Rod W (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Our mum was a resident at the home for a happy three years and sadly passed away recently. During all this time the empathy, professionalism and skill of the team was first-class. The care Mum received was excellent and the support to our family was always a priority even when extra work was created.
I

couldn't recommend Linfield Guild Care any higher.

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Review of
Caer Gwent
from Matthew G (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Mum has been in this home for over two years now, and she absolutely loves it there. It has given her a new lease of life. The staff are always fantastic, friendly, and very caring. The food is great, and the chef takes the time to talk with mum to make sure the food is to her taste. There are two activities

a day so there is always something to do. I saw mum recently and as soon as I entered her room, she beamed at me and proclaimed I stroked a donkey, so they even manage to arrange animal visits. For me, I value greatly that mum is loved, happy, and looked after very well. In fact, if I could move into Caer Gwent, I would!! A big thanks to 3 staff members in particular and the whole team.

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Review of
Haviland House
from Sue P (Wife of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support

my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for sharing your experience with Haviland House. We are truly honoured that you chose us to care for your husband, and it's wonderful to hear how much our dedicated dementia care has meant to you and your family. It means a great deal to us that you've noticed the thought and care put into our environment, from the spacious layout of each house to the safety and security we prioritise for all our residents. We're delighted that you feel at home with us and that our team has become like an extended family to you. Supporting residents and their loved ones through the challenges of dementia is at the heart of what we do, and it's so rewarding to hear that you value the care, personal support and sense of community at Haviland House. Thank you for your trust and kind words, and please know that we are always here to support you and your husband in any way we can.

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Review of
Haviland House
from C B (Daughter-in-law of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy!
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and at

anytime if needed.
I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind review of Haviland House. It's heart-warming to hear that your mother-in-law has received such exceptional care and that her needs are so well understood by our team. Ensuring our residents are comfortable, happy and truly at home is always our priority, so your feedback means a great deal. We're glad you find our staff approachable and supportive, and that you feel well-informed about her care. Communication and building strong family connections are central to our approach. Your words about not wanting her in any other care home touch us deeply. We strive to go above and beyond every day, and it's rewarding to know we've made a positive impact. Thank you for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you or your mother-in-law.

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Review of
Haviland House
from R L (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This became

permanent and Haviland is now her home.
We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your heartfelt review of Haviland House. We are truly honoured that you chose us to care for your mum, and it's wonderful to hear that your trust in our care has been well placed. It means so much to us to know that you've found our team to be friendly, thoughtful and patient, and that we've been able to support both your mum and your family throughout her time with us. Communication and creating a welcoming, homely environment are key to our approach, so we're delighted to hear that this has been your experience. We're also pleased that your mum enjoys her room, the common areas and the many activities we offer. Knowing she's in a place where she's well cared for and comfortable is exactly what we strive to achieve. Thank you for your recommendation and kind words. If there's ever anything we can do to further support you or your mum, please don't hesitate to reach out.

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Review of
Haviland House
from Bronnie C (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Our Mum moved to Haviland House in April 2024 and settled in much more quickly than expected. She has been living with Vascular dementia for around 17 years, but is now at a stage where she needs the support of a care home environment.
She spent a year at another care home in Worthing which was a

complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is.
She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean.
Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your thoughtful review of Haviland House. We're so pleased to hear that your mum has settled in so well and that you feel reassured knowing she is in a caring and supportive environment. It means a lot to us that you've noticed the positive changes in her well-being, from eating and drinking better to enjoying the regular activities we offer. Ensuring our residents feel comfortable, cared for and valued as individuals is always our priority, and your kind words reflect the heart of what we strive to achieve every day. We're especially glad that you find the Angmering corridor to be warm, clean, and homely, and we will pass on your lovely feedback to the team. Thank you for your trust and for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you and your family.

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Review of
Caer Gwent
from A H (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with overall experience and mum is really happy being there. Has settled in well. Staff are all lovely.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you for your lovely review. We're so pleased to hear that your mum is happy and has settled in well. It's wonderful to know that our team's warmth and dedication have made a positive difference in her experience. We take great pride in creating a welcoming and homely environment, and it's heartening to hear that your mum feels comfortable and supported by our lovely staff. Knowing that she is enjoying her time with us is exactly what we strive for every day.If there's anything more we can do to make her stay even better, please don't hesitate to let us know. Thank you again for your kind words - I'll be sure to share your feedback with the team.

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Review of
Linfield House
from S J (Sister of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My sister has been a resident on Whitcombe Suite for four years, she has been very well cared for, and staff have dealt with her changing needs with care and consideration. She has remained cheerful and is always greeted with a smile and a chat from the laundry staff, cleaners, carers and nurses. The

food is really good with a choice which is appreciated. She loves the company and numerous activities in the lounge arranged by the activities staff who organise wonderful entertainment. From the friendly reception as you enter to the welcome cups of tea and cake in the afternoon I thank you.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your kind words about your sister's experience on the Whitcombe Suite. It's wonderful to hear she has been well cared for and enjoys the warm interactions with staff, delicious meals, and engaging activities. We're delighted that she feels so supported and happy, and your feedback means a great deal to us. We will share your lovely comments with the team at Linfield House.

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Review of
Linfield House
from Jane S (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mum had Alzheimer's and dementia and we got to the stage where we felt Mums needs would best be met in residential care.
Mum settled in well, was eating better than she had been at home and joining in with the mostly daily activities. Unfortunately, she had a fall in the night, she was examined

in hospital but was returned to Linfield House. The care staff supported Mum to improve her mobility.
Unfortunately, Mum's dementia deteriorated very suddenly, and despite the very best efforts of the staff, Mum's condition declined and she died in late September.
I was so impressed with the genuine care, affection and respect afforded my Mum whilst she resided in Linfield, including domiciliary, care, nursing and management staff. The staff also cared for us, her daughters as Mum reached the end of her life, I just can't praise and thank them enough.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your heartfelt feedback. We are truly grateful that your mother experienced genuine care, respect, and compassion from our team at Linfield House during her time with us. It was our privilege to support her and to help her stay as active and comfortable as possible. We are especially touched by your recognition of our staff's efforts to care for both your mother and your family as she approached the end of her life. Your words mean a great deal to our team, and we will be sure to share them with everyone involved. Many thanks for taking the time to share your experience.

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Review of
Linfield House
from Karen P (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mum moved into Linfield House in June 2024, in the late stages of Alzheimer's. After it became unsafe for her to be at home. Mum was losing the ability to eat and drink and the staff continually encouraged her to try and eat. As soon as entering Linfield's you can feel the warmth and friendship.

From the very start the staff made Mum feel loved and cared for. Every member of the team were friendly and caring and nothing was too much trouble for them. The staff at the home encouraged Mum to join in with activities when she could. The staff at the home had very good communication and if there were any issues I was contacted straight away to keep me informed. Sadly Mum lost her fight in September, the last four months of her life were better for her being at Linfield's. Anybody who is having doubts for their family member please feel reassured that this a welcoming and amazing home, I only wish that we had moved her there sooner.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you for sharing your heartfelt review about your mum's experience at Linfield House. We are deeply moved to know that from the very start, our staff could provide her with the warmth, love and care she needed. We take great pride in fostering a supportive and welcoming environment, and it means so much to hear that your mum felt comforted and valued during her time with us. We are especially glad that you felt reassured by our team's communication and dedication. Encouraging residents to join activities and ensuring they are treated with dignity and compassion is at the heart of what we do. We are truly sorry for your loss but we hope it brings comfort to know that her final months were filled with care and friendship at Linfield House. Thank you for your kind words and for trusting us with your mum's care. Your feedback is greatly appreciated and will be shared with our team.

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Review of
Haviland House
from Trudy W (Wife of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

My husband joined Haviland House in September 2023. He had various dementias and aphasia following a stroke. He had a few hospital visits before end-of-life care. He was as happy as he could be at Haviland and the staff were amazing and helped him feel as dignified as was possible. He smiled and found

ways to thank his carers by shaking the hands of the males and kissing the hands of the females. I thank all of the staff who cared for him when I couldn't. He sadly passed on June 11th but chose to raise funds for Guild Care and dementia.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for taking the time to leave such a heartfelt review of Haviland House. We are deeply sorry for your loss, and our sincerest condolences go out to you and your family. It was an honour to care for your husband during his time with us, and we are truly grateful to hear that he felt dignified and supported by our team. His kind gestures of shaking hands and kissing hands to express his thanks touched our hearts, and we are proud to have been able to help him feel as comfortable as possible. We are also moved by his decision to raise funds for Guild Care and dementia, which speaks volumes about his character and your shared commitment to helping others. Please know that your kind words will be shared with the whole team, and we are here for you if you need any further support. Thank you again for trusting us to care for your husband during such a difficult time.

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Review of
Caer Gwent
from Mary S (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum was nervous and self-conscious when she moved in. She worried about fitting in and about being lost or forgotten. She need not have worried! From day one the staff have been so kind and considerate. In the first few weeks, they walked her to the dining room and back, and to any activities. They

continued until she had her bearings and had made friends. Truly discreet in how they did this, so she did not feel foolish or uncomfortable. The activities are well varied and I believe Mum is conversing and thinking more clearly as well as being happy.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you for your lovely review. We're so pleased to hear that your mum has settled in comfortably at Caer Gwent and that our team's kindness and attentiveness have helped her transition smoothly. It's wonderful to know that our staff were able to discreetly support her during those first few weeks, helping her find her way and make new friends, all while ensuring she felt at ease. We take great pride in providing a warm and welcoming environment, and it's fantastic to hear that the variety of activities at Caer Gwent are helping your mum engage and feel more confident. Seeing her happier and more active is exactly what we aim for. If there's anything more we can do to ensure she continues to feel supported, please don't hesitate to get in touch.

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Review of
Caer Gwent
from G S (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

We as a family have found Caer Gwent so very welcoming. We are so pleased to be part of the Caer Gwent family. Nothing is too much trouble and it is so refreshing to see staff go about their daily tasks with a smile. My father has settled into his new care home well and is enjoying the company, entertainment

and of course the food. Thank you Caer Gwent.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your kind words about Caer Gwent. I will be sure to pass your glowing review on to the team. We are delighted to hear that your father has settled in well and is enjoying the company, entertainment, and, of course, the food. We always strive to create a welcoming, homely environment where nothing is too much trouble for our residents, so it's heartening to know that our staff's smiles and dedication are making a difference. Please don't hesitate to reach out if there is anything else we can do to support your father in his new home.

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Review of
Linfield House
from Barbara K (Sister of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

My late sister was cared for by the very dedicated team at Linfield House during the advanced stage of Parkinson's disease. They were gentle, kind, supportive and encouraging, especially during the last weeks of her life. Their loving care extended to me and our family when we also had bad days coping.

Linfield House is light, airy, spacious with a calm atmosphere, is very clean with good rooms, excellent food and activities programme. I knew it was the right place as soon as I walked around the facilities and met the manager and some of the staff.

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Review of
Linfield House
from Claire R (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

My parents, both of whom have Dementia, have been residing at Linfield House for almost a year now. I have nothing but praise for all the Carers and Nurses at Seldon Suite. They display unwavering devotion, respect and care at all times towards my parents and the other residents, enabling them to retain

their dignity. The carers and nurses undertake what must be a very challenging role at times and their patience and understanding are undeniably to be applauded. I would recommend Linfield House without hesitation.

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Review of
Linfield House
from N C (Son of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

My mum has Dementia and couldn't cope living independently anymore, and after a respite stay at Linfield, she decided she wanted to live there permanently.
This was a great decision as she is now much happier in herself, and we, the family, can rest assured she is well cared for and all her needs are

met.
The staff are lovely, and the home is equally lovely.
Communication has always been great.
Here's hoping Mum remains as happy and enjoys the rest of her life at her new home.

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Care Homes Owned by Guild Care

Guild Care Locations (3)

Guild Care Reviews (179)

Haviland House

Haviland House

Linfield House

Linfield House

Linfield House

Caer Gwent

Haviland House

Haviland House

Haviland House

Haviland House

Caer Gwent

Linfield House

Linfield House

Linfield House

Haviland House

Caer Gwent

Caer Gwent

Linfield House

Linfield House

Linfield House

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