How many Care Homes does Littlehampton and Rustington Housing Society own?

Littlehampton and Rustington Housing Society own 1 Care Home.

Which Littlehampton and Rustington Housing Society Care Homes have the highest review score?

Rustington Hall has the highest review score.

Littlehampton and Rustington Housing Society | 2 Care Homes

Review of
Rustington Hall
from Toby O (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

When my friend came to Rustington Hall he had not been eating, had lost a lot of weight, and was rather poorly.
The care and support that has been given by the staff has helped restore his health and well-being. He has settled well and is enjoying his stay.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall

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Review of
Rustington Hall
from Irene E (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I visited my friend over the Christmas period, although I visit every couple of months throughout the year.
I have found the staff to be friendly and efficient.
My friend loves it there and seems to think it's a hotel.
I have always found the home to be spotlessly clean and always welcoming.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall.

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Review of
Rustington Hall
from Pauline F (Friend of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Since admission in August 2024, my friend was treated with kindness and respect together with receiving excellent care for her palliative clinical needs. She made friends, had fun, enjoyed the activities provided while also being able to have quiet time when she wished in her room.
At the end of her

life she chose to remain at Rustington Hall confident that she would not be alone.
I have the utmost respect for the management and staff.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for this review, we are honored to have been chosen to provide care to your loved one. We will pass this heartwarming message to the staff team.
Many thanks, The Team at Rustington Hall.

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Review of
Rustington Hall
from Marian H (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Rustington Hall staff are my extended family, my wonderful Mum was a resident here for 8 years until November 2024 when just before her 97th birthday she sadly passed away.
I cannot speak highly enough of the care, attention, and love Mum was shown.
She was quite a character and unique and she was

happy. She would sing and make everyone laugh, the staff loved her outgoing personality and she will be missed.
I was asked if I would still want to visit RH now we didn't have Mum anymore, I replied that if I didn't visit it would feel like another bereavement.
I do go back and am welcomed with open arms, the staff are so lovely, and the care my dear Mum received all through her stay, and the kindness and compassion shown by the boys and gals during her final days is worthy of the highest award.
Thank you to all, you are angels.
With my love.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

As always we are truly appreciative of all feedback provided. The return of familiar faces is always welcomed! I will pass these touching comments to the staff team! Many thanks from the team at Rustington Hall.

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Review of
Rustington Hall
from S C (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Excellent individualised care was given to my father. He was acutely grieving when he first moved in. All members of staff - maintenance, cleaners, nurses, kitchen staff, managers and activities coordinators - listen to his needs and facilitated him settling in and finding contentment. As family, we

trusted he was safe and happy, being communicated with when required. Throughout his 18 months of care, his care needs were assessed and acted upon promptly e.g. when he needed hoisting. When he reached his end of life, he was cared for with skill, dignity and compassion. The kindness we as family received was exemplary.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for your review of our service, all kind comments will be shared with the staff team and commendations given. It is an honour to care for all that come to us and to have feedback such as this is truly wonderful. Many thanks, The Team at Rustington Hall

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Review of
Rustington Hall
from C B (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

I suppose that I am happy overall. I have no previous experience of a nursing home so did not know what to expect. Initial thoughts were, and still are, that it is a lot of money. Mum being in a nursing home has taken a lot of stress and worry away from us but there always seems to be something we are

not happy with. We are not happy with the response times when Mum presses the buzzer, we have had a few issues with that. Sometimes, but not always, there are issues with cleanliness mainly in the bathroom. Mum is picky with food, much of the time the food is ok but sometimes the food that is presented is not at all appetising. I would like to be made more aware of what is going on. Often when members of the family visit we don't see anyone from the home at all. I feel there needs to be someone on Reception for more hours. I have stood outside for 5-10 minutes on more than one occasion. When asked if she is happy Mum says she is not unhappy. She says the staff are very kind to her.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for providing a review of our service, be assured that all comments and criteria raised will be discussed and analysed within the team and a plan of action will be devised to further improve our service. Many thanks, The Team at Rustington Hall.

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Review of
Rustington Hall
from K C (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

We are very happy with my mum's care, the carers look after her very well and know her character as well as physical needs. Rustington Hall is a bright and cheerful place to be and there is always lots of activities.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you ever so much for the positive review! We shall provide this feedback to the staff team! Many thanks, The Team at Rustington Hall

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Review of
Rustington Hall
from J R (Sister of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

My family and I can't thank you all enough for all your love and care you all give to our brother. He has been in Rustington Hall for three years and is happy, he joins in most of the activities and loves walking around the garden. We could not have found a better nursing home for him. We thank you

all for your support.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the review! We shall share this feedback with the team. Many thanks, team at Rustington Hall

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Review of
Rustington Hall
from Paul J (Son of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

A caring environment for an elderly relative - all staff from all departments contribute to the overall sense of harmony within the home.
The cleaning and catering staff should be given a special mention for their outstanding kindness and thoughtfulness towards the residents. My father has nothing

but admiration for their unfaltering work ethic.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for this feedback, we will be sure to relay this back to our amazing staff team. Many thanks, the team at Rustington Hall.

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Review of
Rustington Hall
from Kim S (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

The staff at Rustington Hall have always been exceptionally kind to both my father and to the family. He has been a resident there for over 18 months now and is very happy there. When he has been very unwell they have always been compassionate and caring to all of us and have facilitated additional

support to my mother and myself when we wanted to be with Dad. The activities programme is varied and ensures that the residents are able to join in with exercises and fun things such as bowling and ballroom dancing.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you ever so much for the review of our service, I would like to express on behalf of the team how thrilled we are to receive such heartfelt feedback. We shall relay this to all. Many thanks, team at Rustington Hall

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Review of
Rustington Hall
from Christopher H (Nephew of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Since my Aunt has been a resident at this home she seems a lot healthier and is looked after by the staff. Her personal care has improved. Just wish she would become more involved with the activities that are on offer.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for taking the time to provide feedback, we shall relay this to the staff team. We will continue to encourage all those who reside with us to attend internal events but we are always more than happy to provide personal activities in a private setting if needed.

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Review of
Rustington Hall
from Tim C (Son of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

My mum was a resident at Rustington Hall for the last weeks of her life.
The care given to her was faultless - but the thing that impressed me the most was how friendly everyone at Rustington Hall was. As visitors, we the family, were made very welcome and felt reassured that Mum was being well cared

for. Without exception the staff all seemed to genuinely care about the residents. Mum (who always enjoyed a chat) was visited frequently by the staff, and on arriving we would often find someone such as the cleaner in her room making sure that she was happy and spending time with her. The nursing care was first class, the meals (cooked on site) were fabulous, and Mum enjoyed that the activities would come to her in her room. Truly above and beyond our expectations.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to provide a heartfelt appreciation for the feedback provided, we will share this with the staffing team to commend their efforts and recognize their outstanding care. Wishing you all the best in the future. Many thanks, The Team at Rustington Hall Nursing and Care Home

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Review of
Rustington Hall
from M C (Relative of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

The care home is very well run and has great staff and management who have the ability to provide residential or nursing care as needed. Communication is excellent. The reception is well organised and always friendly and very helpful. Nursing care is fabulous with a really competent caring nurse manager.

end-of-life care is well planned for and the family is included. The activity program is outstanding with the staff going beyond expectations with regards to getting the residents out of the home for visits. The cleaning is excellent.
The home encourages family to stay to eat with the residents but when we have done this we have been disappointed with the quality of the food. There is a large garden which someone has spent time in the past caring for but it looks a bit neglected nowadays.
Would I be happy to be a resident here? Definitely.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the feedback! We shall provide this review to the team to share the positive comments included. We would like to take this opportunity to update you on the changes to the garden area with the use of professional landscapers to manage and make presentable our flowered areas, painting of wooden structures and purchasing of additional outdoor seating. We are also excited to inform you of the recent employment of 2 experienced chefs to work alongside our wonderful existing team to further improve services and the quality of food provided. In regard to your experience with our catering, we wish to provide a complementary meal upon your next visit or time of choosing to try our updated dishes as feedback is very important to us and necessary for growth. We once again thank you for the comments made and greatly appreciate all critique and suggestions as this helps us improve the services provided to those we care for. Many thanks, Team at Rustington Hall.

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Review of
Rustington Hall
from Sandra D (Daughter of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience

A warm welcome is always waiting along with a happy atmosphere. Dad moved there in February 2023, as his needs got greater. I know he is well looked after and cared for. As well as caring for Dad their support is also available for all family members if needed. Residents appear to be content and carers

are attentive. Great activities most days that allow residents to come together out of their rooms. Great gardens for a stroll or just to sit and soak up the sun!

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the review! We shall share all feedback with the team! Many thanks, The Team at Rustington Hall

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Review of
Rustington Hall
from C H (Son of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

Rustington Hall is very well managed with professional and caring staff. There are plenty of activities for the residents to participate and the staff are always friendly, helpful and caring. The residents are well looked after in terms of their health and well-being by qualified healthcare professionals.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

On behalf of Rustington Hall, I wish to express our gratitude for the wonderful review provided. We shall pass this feedback to our team for commendation. Many thanks, the Team at Rustington Hall Nursing and Care Home.

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Review of
Rustington Hall
from Monica P (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

The staff at Rustington Hall care for the whole family, not just the residents. My stepmother spent nearly 2 years as a resident, with my 94-year-old father visiting daily. I do not live locally, and he became a part of the Rustington Hall family, for which I am extremely grateful. Several of the managers

and staff have worked there for many years and there is little use of agency carers. Any problems arising are dealt with promptly and help is given to obtain Nursing Funding Care to help with fees. Thank you to you all.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for this review, we shall feed this back to the staff team!
Many thanks,
The team at Rustington Hall.

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Review of
Rustington Hall
from An F (Friend of Resident) published on 4 December 2023

Submitted via Website • Report

Overall Experience

Yesterday I visited a very old friend who has been in the home for a few weeks. I visited with his wife. So very nice to see everyone so friendly and being such a support to them. They’ve had such an awful journey since June and never thought their loved one would be in a home at 71. Have known them

for over 50 years. Also have been an RN for as long as that.
I was very impressed with the surroundings. Clean, comfortable and not like a hotel more like their home. I saw his room which was very nice lots of up-to-date Manual Handling equipment. The portable equipment on the stairs for fire evacuation was impressive.
All the staff I met were just so friendly. The residents appeared to be well looked after, calm and no one was agitated or calling out
Such a different experience from the one I had with my late mother last year in a different home.
Can’t believe the range of activities. Something for everyone. So important for everyone to have some fun including the staff.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for your feedback, we shall provide all comments to the staff team and commend them accordingly!
Many thanks,
The Team at Rustington Hall

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Review of
Rustington Hall
from Janet C (Relative of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience

My ex-sister-in-law and aunt to my sons, lived at Rustington Hall between June 2022 and September 2023 when she sadly passed away. She was extremely happy there and was looked after with superb care and shown love at all times. Her needs could be complex but she was given excellent support and understanding

throughout her stay in all aspects. My sons and I have subsequently been tasked with handling her affairs and I can’t thank the home manager and his team enough for their kindness and assistance with our enquiries. We have been met with courtesy and understanding at all times and are highly impressed with Rustington Hall. I am very grateful that she spent the last fifteen months of her life at such a lovely home.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

The team and I wish to thank you for such a heartwarming review, it is always an honor to be entrusted with family and loved ones and when feedback such as this is received we can be confident as a team that we are not only meeting the needs of those within our care but family also.
This review will be shared for all of our hard-working team to see and we once again thank you for taking the time to provide this.
If ever you require us in the future of wish to visit our memorial garden, join some of our events or even a cup of tea, please do not feel you require an initiation.
Many thanks,
The Team at Rustington Hall

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Review of
Rustington Hall
from E B (Son of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience

The care home is lovely, everyone is welcoming. Everyone made my dad's stay incredible. The rooms were lovely. The activities are great. He never felt alone, couldn't have asked for a better place and people.
Thank you.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We thank you for this positive review. It was an absolute pleasure to care for Dad and his presence is truly missed.
We wish you and your family all the best at this time and if you ever require support, just know our doors are always open.
Many thanks,
The team at Rustington Hall.

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Review of
Rustington Hall
from Ronald D (Husband of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

Staff and carers are very friendly and helpful towards visitors. The attention to helpless in-patients by the carers is 100%.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for your positive review.
I shall provide all feedback to the team.
Many thanks,
The team at Rustington Hall.

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Care Homes Owned by Littlehampton and Rustington Housing Society

Littlehampton and Rustington Housing Society Locations (2)

Littlehampton and Rustington Housing Society Reviews (49)

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