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Care Homes Owned by Royal Bay Care Homes in West Sussex

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Royal Bay Care Homes in West Sussex

Royal Bay Care Homes Locations in West Sussex (4)

 

4 Care Homes and Extra Care Housing owned by Royal Bay Care Homes in West Sussex

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Apsley House Care Home

86 Barrack Lane, Aldwick, Bognor Regis PO21 4DG 

9.7 52 reviews
"I found that my late sister had the best care and attention that anyone could wish for. All the staff were so kind and attentive towards…"   Read all 52 reviews
Location Type Care Home

Apsley House Care Home is a long-established nursing home with an excellent local reputation. The home has a professional team of nurses and carers that ensure high-quality care at all times. The Home's facilities include a hairdressing and beauty… Read more about Apsley House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 35 Rooms from £1,350 / week
Claremont Lodge Care Home with Nursing

Fontwell Avenue, Fontwell, Chichester PO20 3RY 

9.4 10 reviews
"Mum was at Claremont Lodge for four months. The staff were all amazing, caring, supportive and efficient. They made her last months…"   Read all 10 reviews
Location Type Care Home

Claremont Lodge Care Home with Nursing is a pleasant spacious new build property situated in a garden setting, ideal for both respite and long-stay care. The Home's facilities include a hairdressing salon, beauty treatments available, free bar drinks… Read more about Claremont Lodge Care Home with Nursing

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 35 Rooms
Royal Bay Cottage

86 Barrack Lane, Aldwick, Bognor Regis PO21 4TG 

Claremont Gardens

Fontwell Avenue, Eastergate, Chichester PO20 3RY 

1 review

Royal Bay Care Homes Reviews in West Sussex (63)

9.6
Royal Bay Care Homes has a Group Review Score of 9.6 (9.554) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Royal Bay Care Homes must have a Review Score.

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Review of

Apsley House Care Home

from Maureen H (Sister of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Apsley House Care Home for over two years, in that time she was treated with much respect. The love and kindness shown to her has been amazing. She was treated so well by the staff and management. I cannot fault them and will always be grateful to them.

Reply from Denise Viviers, Home Manager at Apsley House Care Home

Thank you so much for your kind words. It was our pleasure to care for your sister.


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Review of

Apsley House Care Home

from Brian H (Brother of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that my late sister had the best care and attention that anyone could wish for. All the staff were so kind and attentive towards her, nothing was too much trouble for them.

Reply from Denise Viviers, Home Manager at Apsley House Care Home

Thank you for your kind words. It was our pleasure to care for your sister.


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Review of

Apsley House Care Home

from Judy S (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father deteriorated rapidly and could no longer be cared for at home Apsley House Care Home came to our rescue. The staff admitted him with efficiency and the care they gave him throughout his short, end-of-life stay was second to none. Everyone who we had contact with was kind, caring and ensured
Dad's last days on earth were pain-free, comfortable, dignified and peaceful. We could not have done this without you, thank you all.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for your review, it was our pleasure to be of service to your father.


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Review of

Apsley House Care Home

from Nick B (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Dad to Apsley House Care Home in mid-November 2024 as he needed full-time nursing care during what we knew would be his final few months (he died in mid-January aged 95). The home and all the staff have been absolutely brilliant throughout. Dad was treated with love, care and dignity and the
support provided not only to him but to my sister and myself has been first-class. It was always a pleasure to visit, the home is friendly, efficiently run, open and airy, warm, clean and the staff always had a smile and were welcoming and empathetic. Dad could not have been in a better place or better cared for and my sister and I will be eternally grateful to the whole team that Dad's final few months were spent there. Thank you to all of you, you do a difficult job brilliantly and have made a real and positive difference.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for your kind words, it was our pleasure to care for your father.


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Review of

Apsley House Care Home

from Janet S (Sister of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister died at Apsley House Care Home on the 5th of December 2024. She went to Apsley House in January 2023 as the care home she had lived in previously could no longer cope with her increasing fragility and falls. Apsley House staff on arrangement have been wonderful with her during the two years
she was with them. They managed to maintain a light-hearted friendliness at the same time as scrupulous attention to the nursing and medical needs of my sister.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for your kind words, greatly appreciated.


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Review of

Apsley House Care Home

from Ian D (Son of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and considerate staff at a difficult time. My father and myself were very happy with the care he was given.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for your review. It was our pleasure to care for your father.


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Review of

Apsley House Care Home

from John M (Son of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after very well. All the staff were very caring towards my mother and made her last days comfortable. All the staff were sympathetic and respectful and I have no complaints about the care given.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you, It was our pleasure to care for your mother.


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Review of

Apsley House Care Home

from Lynne C (Daughter-in-law of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very caring and sympathetic. They were always there when needed and always respectful and so friendly. They attend to my mother-in-law with dignity. I cannot press enough about how my experience at Apsley House was - excellent.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you. We are proud of our service and glad we could make a difference.


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Review of

Claremont Lodge Care Home with Nursing

from Amanda H (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Claremont Lodge for four months. The staff were all amazing, caring, supportive and efficient. They made her last months bearable - Mum loved the food, and she smiled at everyone who came in. The room was lovely, and we were able to add some of Mum's things. I can't thank the staff enough
for guiding us through this difficult time.

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Review of

Apsley House Care Home

from Janet D (Daughter of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at all times are caring, considerate, helpful, and always welcomed with a smile. Nothing is too much for them. The best care home I have ever visited.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for your review; it is much appreciated. Regards.


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Review of

Apsley House Care Home

from David H (Husband of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was resident in the home for 2 months, before she passed away having suffered from dementia. I would have no hesitation in recommending the home, because of its excellent service, and I thank the staff for the care and loving way they treated my wife.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you, it was our pleasure to care for your wife. Regards


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Review of

Apsley House Care Home

from John T (Nephew of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the location, having travelled a long way and not sure what to expect, I was immediately shown to my aunt's room by a very courteous and friendly nurse. The room was bright and full of all the equipment she would need at arm's length. During my visit nurses and the chef would appear regularly
to check on her.
Everything was done to make her feel safe and loved.
My aunt was happy and comfortable and I left with the feeling that she was being very well cared for.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for your review. Was our pleasure to care for your aunt. Regards


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Review of

Apsley House Care Home

from Julie C (Daughter of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say that from the day my dad entered into Apsley, he was catered for with first-class care. His room is bright and airy and is very comfortable. Every single member of staff has been wonderful and have looked after my dad with professionalism and support. Obviously, the day we brought Dad here
was very emotional and upsetting, but we know that he will be cared for, loved and offered a very supportive team to look after him. My thanks go out to the manager and her team for their continued support in looking after our lovely dad. Keep up the good work.

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Review of

Apsley House Care Home

from Janet L (Wife of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to comment on the activities and food and drink options because my husband was in need of full nursing care.
The service for the three weeks he was in the home before he died was excellent. The staff were professional but so very caring and respectful.
His room was bright, cosy and very
welcoming.
On the day of his death, we were so reassured by the supportive atmosphere and the presence of such capable staff.
We cannot fault Apsley House and they gave my husband such a peaceful end.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was our pleasure to be of service to your husband. Thank you.


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Review of

Apsley House Care Home

from Lucy A (Daughter-in-law of Resident) published on 11 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff at Apsley are wonderful. They've catered for both my parents-in-law brilliantly... even though my father-in-law had very challenging behaviours. They applied first-rate one-to-one care for him. Cannot fault any one of them. And the manager is wonderful.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for your review, we hope your father-in-law has settled well into his new home.


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Review of

Apsley House Care Home

from R H (Daughter of Resident) published on 22 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A five-star review from start to finish. The staff made my dad feel so welcome and treated him like they'd known him for years. My dad said that the food was two of the best meals he had ever eaten and his final day was absolutely perfect. The environment was homely, warm and very welcoming indeed.
We can't thank everyone at Apsley House enough for making everything wonderful. My dad's final hours couldn't have been improved in any way.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was our pleasure to care for your father. Thank you for your feedback, it's much appreciated.


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Review of

Apsley House Care Home

from Alan R (Husband of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short period of time in question, my wife and I received unquestionable tender, love and care in what was basically 'end-of-life nursing'. From the top to the bottom the staff at Apsley House were so kind and understanding that allowed my dear wife to have this life in peace and dignity. I cannot
thank them all enough.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was our pleasure to care for your wife, thank you for your review. Regards the team.


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Review of

Apsley House Care Home

from S G (Son-in-law of Resident) published on 20 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law was put into respite care, so we could have a break, however, it appeared that basic care was lacking, medication was not given correctly, a visitor noticed tablets in her mouth, and not being treated with respect. We had no choice but to remove her from the home, as the whole experience
was having a negative impact on her health.

Reply from Tim Wilson, Director at Apsley House Care Home

Sorry you feel this way however we do not regard this as an accurate review of our service. None of these issues or concerns were raised to our staff of the Home Manager at the time and therefore could not be investigated or verified. We are rated 'Good' in all areas by CQC and were positively reviewed by Local Authority Monitoring. All other recent reviews by clients, relatives and external professionals are also positive.


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Review of

Apsley House Care Home

from N A (Daughter of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention at all times.

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Review of

Claremont Lodge Care Home with Nursing

from Ann C (Daughter-in-law of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and helpful, couldn't do enough for you. My father-in-law was well looked after by all. He was very happy there. Sadly he passed away but we will miss seeing all the staff there.

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