South Coast Nursing Homes Ltd in West Sussex | 7 Care Homes

Review of
Pentlands
from L C (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Thank you for making this last season of my mum's life so comfortable. I watched the staff care for her with tender gentleness as if she was your own relative. You made her feel safe and secure and even though she wasn't able to articulate that herself, just to see her smile at you said it all and in

so doing you were a huge support to me as well. From the nursing staff to carers, activity staff, chefs, cleaner and admin... you have all bee wonderful.

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Review of
Fernbank Residential Home
from M B (Son of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

My mother has received excellent care since she went into Fernbank a couple of months ago. All the staff have been so friendly and helpful and genuinely care about the residents. Nothing is too much trouble, and they have gone the extra mile to help with on-going care. The facilities are really good

and the place is kept very clean and tidy. Food is also very good and the staff will always offer to provide a drink and biscuits or cake when we visit. I am happy to recommend Fernbank Care Home.

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Review of
The Poets
from S R (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My mother moved to The Poets when she was no longer able to look after herself in her own home. The care that she was given by the kind and thoughtful staff was excellent . The domestic facilities such as laundry was very efficient, the meals and snacks were tasty and well-presented. When my mother

needed end of life care, her care plan was adapted seamlessly and she received the very best care and support in surroundings with which she had become familiar and where our family were able to stay with while the nursing staff continued with their care, of my mother. I felt like the The Poets was my home too!

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Review of
Fernbank Residential Home
from C H (Respite Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

This is the second time I have been here for respite care and it has not disappointed me again. All the staff are first class, food very good, and the surrounding are spacious and well maintained and very clean. What more could you want.

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Review of
Fernbank Residential Home
from A B (Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

I was very well looked after during my respite time at Fernbank. The staff are very helpful and very friendly. Very well run home I would definitely recommend. Many thanks to the excellent staff.

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Review of
Fernbank Residential Home
from Denise P (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Fernbank feels like a family. Every member of staff from carers to maintenance and kitchen staff knows and treats the residents with respect and compassion. The home is very clean and well maintained and everyone is warmly welcomed.
There is always staff popping in for a friendly chat or just making

sure mum is okay. I am very happy with the care and attention mum receives and more importantly, mum is happy at Fernbank. I would not hesitate to recommend this very caring home.

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Review of
White Lodge
from Nancy L (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother was a resident at White Lodge for over 6 years until December 2024 when her care needs increased. She has therefore now moved to a nursing home run by the same company. She settled very well at White Lodge. She knew all the staff and they knew her and she had a good bond with them all. All

the staff are friendly and respectful and go above and beyond to look after the residents. My mother much enjoyed the food and was able to have her favourite dishes. White Lodge have a very good range of activities. The manager and head of care are both very approachable and caring and do their best to make White Lodge a welcoming environment. I would recommend White Lodge.

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Review of
Berkeley Lodge Nursing Home
from Meher S (Wife of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been at Berkeley Lodge Nursing Home since October 2024 and so far, I am very impressed with his care. He is treated with respect and dignity. The staff are very patient, supportive and professional. The place is clean and the food very good. An establishment runs smoothly if it is led

by a capable management team and I can't praise the manager enough - she is professional and always has time for the family - an asset to Berkeley Lodge.

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Review of
The Poets
from E C (Respite Resident) assisted by family/friend published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Thank you for a nice stay at The Poets and for all the lovely staff looking after me.
Thank you very much.

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Review of
Eastridge Manor
from E S (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My Dad spent 18 months at Eastridge Manor and was cared for as if he was a member of the family, we were always welcome at whatever day or time we arrived. The staffing ratio seems to work well meaning we felt comfortable leaving Dad in their care. We also have a lovely memory of the summer 2024 fete

in the well tended grounds, and sitting in the secure garden.

On occasions when we needed to know about something to do with healthcare or medication, staff would take the appropriate action communicating with us about their concerns. There are a number of places to chat when you visit other than the bedroom you have allocated for your family member, which is lovely.

Food was good, including curry a particular favourite for Dad, but fish on Friday and roasts were well enjoyed too. A new chef summed it up by saying he cooked as if he was doing this for his relations. We would recommend Eastridge Manor.

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Review of
Berkeley Lodge Nursing Home
from Amanda L (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mum and stepfather have been at Berkeley Lodge Nursing Home for almost a year now. They both have very different needs. Mum found it hard to settle down at first but the staff and management have been wonderful. Using different techniques and working with me to help her. All the staff are lovely

and caring. The home is very clean and they both have lovely rooms. They have their own activities staff and Mum has been encouraged to join in. She has enjoyed this much to my surprise. They are very well looked after. I live in France, so have found it difficult, but the staff have always been on hand to help and support me. It is all the little things they do that mean so much. I was lucky to find Berkeley Lodge and even luckier to find a home that would take them both together. Thank you.

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Review of
White Lodge
from Margaret G (Resident) assisted by family/friend published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

I moved into White Lodge 18 months ago for a planned 6 week respite following a hospital stay. I opted to stay on a permanent basis having realised I was becoming incapable of living independently in my own home, a big step. White Lodge meet my needs for a smaller space property which made it made it

feel more of a family home. Recognising my transition from living at home, I felt the whole team provided all of the necessary support and care to help me adjust. The food provided was far nicer to what I had been having. I would certainly recommend White Lodge to anybody looking for a new home.

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Review of
Eastridge Manor
from Frazer P (Son of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Eastridge Manor provided my father, with outstanding care in his final days. Set on beautiful grounds in Wineham, West Sussex, the environment itself is peaceful and uplifting, a place where he could enjoy the sight of wildlife and lush gardens from his ground-floor room. Special thanks to the Manager

for finding him such a serene space. The entire team went above and beyond, showing genuine affection and tenderness in every interaction. The compassion in the nurses' eyes was something we'll never forget-it reassured us that he was not only being cared for but truly valued. The warmth and professionalism of the staff made all the difference, comforting him and our family with kindness and grace. We cannot thank you all enough for everything you did for my father. Eastridge Manor will always hold a special place in our hearts. Thank you for treating him with such dignity, respect, and love which everyone truly deserves.

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Review of
Berkeley Lodge Nursing Home
from Mel P (Husband of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

My wife has been in Berkeley Lodge Nursing Home for over six years. There has been inevitable changes in staff during this time, but I have always found management and staff thoroughly professional, businesslike and friendly.
My wife has been cared for extremely well, during this lengthy time.
An

example very recently, was that my wife suddenly deteriorated, in the middle of the night. Her condition was evaluated by the duty nurse, and stabilized. The nurse phoned me and explained what had occurred and how it had been dealt with, to my entire satisfaction.
First thing, the following morning, the manager, recently appointed, phoned me and updated me on what the Doctor had reported to her. Everything very efficient as one would expect from a top class Nursing Home.
My wife has recovered to some degree and continues to receive excellent care.

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Review of
Rookwood
from Ian B (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My Mum moved to Rookwood in July this year following a fall in another care home, due to the care my Mum had received at her previous care home I was initially quite wary of care homes generally, but it soon became apparent to me that I didn't need to worry about my Mums care any longer. Rookwood is

an exceptionally well-run care home, the staff are genuinely friendly and kind to their residents and both me and my family feel welcomed when visiting. The activities on offer are wonderful, with lots of variety and fun things going on. The staff is really bubbly and enthusiastic, with regular exercise sessions too, and a lovely resident-focused atmosphere. The food is great with several options for all three meals of the day, Rookwood is spotlessly clean, dining room is laid out beautifully. I have access to care notes, which is great, and also staff ring if there is anything out of the ordinary happening. Most importantly my Mum is very happy here and well cared for. This is a very good care home.

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Review of
Pentlands
from Theresa D (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

My lovely dad was a resident in Pentlands for 2 and a half years, this was a very hard decision as anyone would know when having to make this on behalf of a loved one so it's very important to get it right, which we did. In this time Dad got the best care I believe with the carers picking up straight

away if something wasn't right, the nursing staff, matron, clinical lead would act on it with nothing being too much trouble. I used to try and go in every day often at different times. Whether it would be the cleaning staff, laundry, activity they all became so important in Dad's care as they all played a part in taking time to chat to Dad. I was able to take my dog in and go at any time day or night and to me they all became a huge support knowing I could leave Dad there and he had the best of care. As my dear dad declined it was even more noticeable that nothing was too much trouble even the kitchen staff trying anything to try and get Dad to eat, I can't thank them all enough.

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Review of
Eastridge Manor
from Richard H (Son of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mum was a resident at Eastridge Manor for just over 5 years until June of 2024. She was very happy there. The staff were attentive to her needs and considerate of her medical condition. She was regularly included in activities within the home and whenever I visited I could see genuine affection for

her from the nursing and care team.
The management were welcoming of residents' families and we were able to discuss Mum's ongoing care requirements with them. Eastridge Manor is a well-kept care home, set in lovely grounds with a caring team of staff.

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Review of
The Poets
from Trevor P (Father of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

The very welcoming building is matched by the very warm welcome given by the reception staff. Our son has now stayed at The Poets three times and on each occasion we were made to feel welcome and nothing seemed to be any trouble. The care staff are fantastic and clearly enjoy their working environment.

Our son has complex needs and the range of staff from the care assistants to the senior nursing staff that the home has ensures that he gets excellent care for the duration of his stay. Without doubt the organising and management of the home is equal to the care staff. The management are always available to discuss things and the housekeeping manager is kind and caring and checks with us frequently that things are as we want them. We would strongly recommend anyone to this home and we hope to continue visiting for respite care in the future.

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Review of
Eastridge Manor
from Valle D (Daughter of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

My father was discharged to another nursing home from hospital in March he hated the home he went to so I found Eastridge Manor. We looked at homes in the same price range. Not only does my father have the beginnings of dementia he is experiencing a psychosis. Dad is challenging and difficult , the

staff all deal with him kindly and without judgment of his often bad behaviour. From day one dad was happy, there were a few miscommunication problems but I rapidly came to realise that there was a lot going on behind the scenes to ensure my father received the best care. The management team helped with applying for funding for additional care. All the staff are very kind, from the lovely laundry ladies to the management. The GPs are very good, and I can be present for visits. For all changes, I am spoken to in person or by phone. If I were picky I would say too much is done for dad, and everyone is too nice, the staff should not have to take rudeness! A joy to visit and the gardens are beautiful. Food good.

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Review of
Rookwood
from C T (Nephew of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

From our very first visit to view Rookwood with our uncle we have been very pleased with the ambience, facilities, management and welfare provided by the whole care home team. Rookwood's communal spaces, outdoor areas and garden are ideal for all the residents to use. A big thank you to the Rookwood

team for making our uncle comfortable and content as a permanent Rookwood resident.

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Care Homes Owned by South Coast Nursing Homes Ltd in West Sussex

South Coast Nursing Homes Ltd Locations in West Sussex (7)

South Coast Nursing Homes Ltd Reviews in West Sussex (270)

Pentlands

Fernbank Residential Home

The Poets

Fernbank Residential Home

Fernbank Residential Home

Fernbank Residential Home

White Lodge

Berkeley Lodge Nursing Home

The Poets

Eastridge Manor

Berkeley Lodge Nursing Home

White Lodge

Eastridge Manor

Berkeley Lodge Nursing Home

Rookwood

Pentlands

Eastridge Manor

The Poets

Eastridge Manor

Rookwood

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