St Michael's Care Homes Ltd in East Sussex | 1 Care Home

Review of
Dorley House
from Eleanor M (Regular Volunteer) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Dorley House had a lovely friendly vib as soon as I entered with my dog. All residents seems happy, content and well catered for. We look forward to our next visit.

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Review of
Dorley House
from L F (Wife of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has settled well into Dorley House. The staff are caring and understanding of his needs.

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Review of
Dorley House
from Simon H (Husband of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very well led. They do magnificent work in a challenging environment. the home itself could do with a face lift. All residents are cared for with utmost respect, kindness and love. Thank you.

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Review of
Dorley House
from C P (Wife of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff and care given to my husband is excellent couldn't wish for more. He took a while to settle but the staff have taken all the time and care for him to be settled. He now seems content and happy.

Reply from Chalika Udugampola, Home Manager at Dorley House

Many thanks for this wonderful review. I will pass this on to our staff.

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Review of
Dorley House
from C S (Wife of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been in the home for 9 months. He has always been treated with care and respect. He had a few problems setting in but the staff supported us both through this transition.

Reply from Chalika Udugampola, Home Manager at Dorley House

Many thanks for this wonderful review. Our care staff are extremely competent and do everything possible to make everyone feel comfortable, especially during the transition period. I will pass this information over to the staff.

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Review of
Dorley House
from J O (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

Since mum arrived she has seemed very happy. The staff are extremely kind and helpful. They have made mum very welcome and when we visit we are greeted like old friends. The main room is bright and residents interact with each other well.

Reply from Chalika Udugampola, Home Manager at Dorley House

Thank you very much for your wonderful review about the home and the care staff. The credit goes to all the staff who care for your mom. I will pass this information on to the staff.

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Review of
Dorley House
from J J (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

Dorley House has cared for my mother for several years now and I am extremely happy with her care. She is very settled and happy.

Reply from Chalika Udugampola, Home Manager at Dorley House

We appreciate your valuable feedback and all the credit goes to our wonderful team of staff.

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Review of
Dorley House
from J W (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

The caring staff are always kind, friendly, attentive and professional and do everything to keep our mother looked after and well cared for. We know she is in excellent hands and enjoying the welcome and family days we share there. They exceed our expectations.

Reply from Chalika Udugampola, Home Manager at Dorley House

We appreciate your valuable review and I will pass this information to our incredible staff to whom the credit should be given.

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Review of
Dorley House
from T S (Niece of Resident) published on 12 August 2024

Submitted via Website • Report

Overall Experience

This is a wonderful care home, which looked after my very elderly aunt who had dementia and who recently passed away. She was always treated with dignity and respect. The staff treat their residents with obvious compassion and love. They were always really helpful and delightful to talk to. We had to

travel a long way to visit and were always offered food and refreshments. We received regular updates and newsletters and the care was first class. I would not hesitate to recommend Dorley House to care for your loved one.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you for your lovely review of Dorley House. I will be sharing this with the team. It was a pleasure to have met such a wonderful person like your aunt.

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Review of
Dorley House
from Andy J (Son of Resident) published on 28 December 2023

Submitted via Postal Card • Report

Overall Experience

All the staff are always friendly and happy. My mother is always happy and has good things to say about the home.

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Review of
Dorley House
from Kate R (Daughter of Resident) published on 28 December 2023

Submitted via Postal Card • Report

Overall Experience

Everyone at Dorley House have been amazing to my mum since she came in August. They are all so friendly and caring and she has received amazing care since she has been here. Dorley House is very welcoming. I feel so happy knowing she is safe and getting excellent care. I highly recommend Dorley House.

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Review of
Dorley House
from David H (Husband of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

My wife suffers from vascular dementia. She was a resident at Dorley House for respite for a 2-week period, for her, and my, first time. After initially settling in, she was fine and safe. She was not anxious. I would certainly consider her return to Dorley House.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you. That is indeed good to hear. Take care.

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Review of
Dorley House
from Paul R (Son of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience

My Mum spent two years in the care of the staff of Dorley House. I have nothing but the highest of praise and infinite thanks and gratitude for the way my Mum was cared for in her last two years. I was kept informed of any issues, increased medications, concerns and welfare. The staff are marvellous,

simply the best anyone could wish for in caring for a dementia patient.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you Paul for the great feedback. It's good to hear that Mum was Happy. Take care.

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Review of
Dorley House
from C S (Daughter of Resident) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience

Dorley House has provided an excellent service of care and support, they are very understanding and keen to meet all my Mother's needs. They take time to listen to any concerns I may raise about her health and address them very quickly, keeping me informed on any decisions or extra support she may need.

Dorley House has a wonderful, caring, cheerful and friendly atmosphere, always welcoming, providing an excellent and loving service. Thank you.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you for your wonderful comments. We will continue to provide and maintain the service based on needs and choice.

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Review of
Dorley House
from Pauline C (Wife of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience

My husband is looked after very well. The staff are kind, friendly and efficient. My husband always seems happy as are the other residents. The staff always do activities and there is always music on. The care home is very homely.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you. Will pass on the the team at Dorley.

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Review of
Dorley House
from L H (Daughter of Resident) published on 30 May 2023

Submitted via Website • Report

Overall Experience

I am extremely happy with the care my father is receiving at Dorley House. The staff are all friendly, gentle and efficient, and provide activities for the residents. There is always a range of music playing and even an old Hammond organ in one of the lounges! The home has a bright, light feel to it

and the bedrooms are modern and well equipped. It is a peaceful setting with a beautiful garden and wonderful staff. My dad is relaxed, happy and in safe hands. What more can you ask for?

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Review of
Dorley House
from Marion A (Wife of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience

Staff very caring and supportive. Thank you.

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Review of
Dorley House
from H P (Friend of Resident) published on 1 December 2021

Submitted via Postal Card • Report

Overall Experience

Friendly staff, very helpful. They treat residents with respect and chat with them in a friendly manner. They deal kindly and calmly with residents who may be upset about anything. They always encourage residents to join in activities.

Reply from Alicja Klamann, Home Manager at Dorley House

Thank you. We will pass on your comments to the team at Dorley.

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Review of
Dorley House
from Helen S (Niece of Resident) published on 9 February 2021

Submitted via Website • Report

Overall Experience

My aunt was a resident at Dorley House for five and a half years and we have always felt that she has been part of a family. The staff made it clear from the start that it was her home. The staff were always welcoming and friendly. Food and refreshments were regular and of high quality. During lockdown,

the activities coordinator provided updates and photos and there were opportunities for virtual visits and planned in-person visits. Sadly in November Auntie became unwell and we cannot fault the care provided during the deterioration in her health. The compassion she received and the communication with family from the manager at this time was outstanding. We were incredibly thankful for the holistic approach taken by the team at Dorley House and for the care she received at the end of her life in her 'home'.

Reply from Alicja Klamann, Home Manager at Dorley House

Dear Helen,
Thank you so much for taking the time to review your experience of the home. It is great to have good news and I will be sharing this with the team. I wish you all the best. Kind regards.

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Review of
Dorley House
from Madeleine F (Daughter of Resident) published on 5 February 2021

Submitted via Website • Report

Overall Experience

Mum was placed into Dorley House care home at the beginning of the pandemic so still to this day I have not been able to visit inside, however, mum had stayed in a couple of other care homes for respite and was clearly not happy in them so I was concerned having not been inside Dorley House how suitable

it would be for her. It took mum a few weeks to settle and Dorley House put everything they could in place for her to help with this. Mum has now been there for 10 months and I am so happy with everything. I speak to mum regularly, the Management and the staff keep me up to date with how she is getting on with sleeping/eating etc and to top it all, the full-time activity lady goes out of her way to ensure all the residents are kept occupied which is exactly what mum needed being the busy body she is. The activity lady keeps me informed regularly about what she has been doing with mum and with the other residents and she ensures that the residents also get one to one time with her.

Reply from Pramod Bucktowar, Home Manager at Dorley House

Thank you for your nice review which much appreciated. I will share your views with the team.

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Care Home Owned by St Michael's Care Homes Ltd in East Sussex

St Michael's Care Homes Ltd Locations in East Sussex (1)

St Michael's Care Homes Ltd Reviews in East Sussex (29)

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