Silverlake Care in East Sussex | 1 Care Home

Review of
Coniston Court
from Clare H (Daughter of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My Dad was cared for with such love in the 5 months that he was here. The staff are so friendly and always made us feel welcome. We couldn't have asked for any more. They take care of the residents as well as the families. Highly recommend it and can't thank them enough.

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Review of
Coniston Court
from J B (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

We are delighted to have Mum here. It couldn't be better. We are thrilled for her to be near us in such a wonderful loving environment.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you so much for the wonderful comments and happy to hear that you are happy about the staff, we do our best. I will pass this message to the team.

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Review of
Coniston Court
from P O (Husband of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

Coniston Court has been looking after my wife for almost 4 years now. The services, care, and dedication have got better and better and the professionalism and general level of attentiveness are second to none. My overall view is that my wife could not be in better hands and I would recommend CC without

hesitation.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for your excellent feedback and nice to hear that you are very happy about the Coniston Court team. I will pass the message to the team.

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Review of
Coniston Court
from J F (Husband of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

First rate at all levels.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Great thanks for the feedback, I am pleased you are happy about the care and staff team and I will pass this on to my team.

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Review of
Coniston Court
from L H (Wife of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

This is a well-run care home and my husband seems to be happy here. The staff are very good, caring, and helpful if I ask anything to do with my husband's care. I can visit any time of the day and am welcome every time.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you so much for your wonderful comments. I appreciate you taking the time to fill this in and welcome all feedback. It is great to see that you are happy about the dedicated staff. I will share the feedback with the team who will appreciate it.

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Review of
Coniston Court
from R S (Husband of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

My experience has shown this is a very caring home and the wonderful carers and staff are very happy and involve themselves regularly with the residents. I am very grateful for their help in looking after my wife and the kindness they have shown.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for your kind comments, we take pride in providing the best possible care for our residents and are glad that you are so happy with the service we provide. I will pass this compliment to the staff team.

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Review of
Coniston Court
from Natalie T (Daughter of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience

We couldn't be more pleased with the care and love Mum receives from the staff here at Coniston Court.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for the wonderful comments. We are pleased to hear that you are very happy with the support we are getting for your mum. I will pass the message to my dedicated team.

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Review of
Coniston Court
from Kelly A (Daughter of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience

Five-star review.
The care Mum receives is amazing.
Every carer cares for Muum like she's their own Mum.
Thank you for all you do.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for your kind compliments; we take pride in providing the best possible care for our residents and are glad that you are so happy with the service. I will pass this message on to my team.

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Review of
Coniston Court
from H B (Granddaughter of Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience

I couldn't imagine anywhere to be as lovely, beautiful, kind and supportive as Coniston Court. From the very beginning, the manager and her wonderful team made us all feel so welcome and cared for. They helped more than they can ever know with the transition to care for Grandma. It's a beautiful place

to spend time. It is full of love, care and laughter. The team of nurses and carers really bond with their residents and they are so helpful and attentive. You feel like you are getting to know everyone, entertainers, cleaning staff, chefs, drivers. I hope if I ever need it, that the same will be available for me.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you so much for your wonderful comments. I really appreciate you taking the time to fill this in and welcome all feedback. It is great to see you feel your grandma is well cared for and we were all supported during her transition. I will share the feedback with the team who will appreciate it.

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Review of
Coniston Court
from Judith R (Sister of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience

My brother has been a resident at Coniston Court since December 2020 and has been very well looked after by all staff. His main carer is a wonderful man who has looked after him with compassion and professionalism. I cannot praise the staff enough, they are wonderful.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for your review. I really appreciate you taking the time to fill this in and welcome all feedback. It is great to see you feel your brother is well cared for. I will share the feedback with the team who will appreciate it.

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Review of
Coniston Court
from Louisa W (Daughter of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

My father spent his final months in the loving care of the staff at Coniston Court. At times, he struggled with his mental health and physical difficulties but the people who worked with him genuinely cared about his well-being. He wasn’t forced to get out of bed if he wanted to have a rest, but he

was encouraged to join in activities as much as he could. The team helped our family cope too and his final days were calm and tranquil. He passed away with his family surrounding him and so much love from nurses, carers and activity staff. Thank you Coniston Court.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for your kind comments, we take pride in providing the best possible care for our residents and are glad that you are so happy with the service. I will pass this message on to my team.

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Review of
Coniston Court
from B A (Daughter of Resident) published on 5 October 2022

Submitted via Postal Card • Report

Overall Experience

We are very grateful to know that our mother is being well cared for and is safe and comfortable. She has a lovely room and all the staff are friendly and cheerful and do everything they can to care for their residents.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for your kind words, we are pleased you are happy with the care your mother receives. I will pass this message to the team and we will continue to give excellent care to our residents.

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Review of
Coniston Court
from D M (Husband of Resident) published on 29 September 2022

Submitted via Postal Card • Report

Overall Experience

In this short time, my wife has had excellent care.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for your kind comments, we take pride in providing the best possible care for our residents and are glad that you are so happy with the service we provide to your wife.

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Review of
Coniston Court
from Stephen B (Son of Resident) published on 28 September 2022

Submitted via Postal Card • Report

Overall Experience

Coniston Court Care Home was, for my mother, a home from home, which it should exactly be for the residents when they fear the traumatic move from long-lived homes.
All the staff work tirelessly to provide excellent care.
I cannot recommend it highly enough.

Reply from Tanya Laity, Regional Manager at Coniston Court

Thank you for taking the time to write this wonderful review for Coniston Court.

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Review of
Coniston Court
from C M (Daughter of Resident) published on 14 September 2022

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident here for several years. It is a very special home on account of the wonderful staff. They are cheerful, kind, caring and respectful. Mum is always clean and they look after her fragile skin so well. I always felt it was the right place for her when she needed nursing care as

it still offers a homely feel. The main building is like a big house. It might not have all the modern facilities but it is very welcoming. It is wonderful for all to have the grounds and gardens and the delight of resident ducks!

Reply from Tanya Laity, Regional Manager at Coniston Court

Thank you for taking the time to write this lovely review for Coniston Court and your comments have been shared with the team.

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Review of
Coniston Court
from Stuart G (Son of Resident) published on 5 September 2022

Submitted via Postal Card • Report

Overall Experience

The love and care shown to my mum and us as a family during Mum's end-of-life was second to none. We are so glad that Mum came to live with you. Keep up the good work, it makes such a difference.

Reply from Tanya Laity, Regional Manager at Coniston Court

Thank you for taking the time to write this wonderful review which will be shared with the team.

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Review of
Coniston Court
from P P (Wife of Resident) published on 1 September 2022

Submitted via Postal Card • Report

Overall Experience

My husband has been in Conston Court Care Home for four years. In that time he has had the best care that they could give. When I visit, he is always clean and tidy. The staff are so good to him and all the other residents. Nothing is too much trouble.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for the wonderful comments on your review which have been shared with our team. We are pleased to hear you have been happy with the care he is getting in Coniston Court.

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Review of
Coniston Court
from B H (Wife of Resident) published on 24 August 2022

Submitted via Postal Card • Report

Overall Experience

Happy with the care, personal and medical.
The only issue is clothes going missing and I find that my husband is wearing someone else's clothes. On occasions, I find that he is looking to be wearing trousers that are too short.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thanks Beryl, I will discuss with the staff regarding this concern and will resolve the issues.

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Review of
Coniston Court
from Barry W (Nephew of Resident) published on 23 August 2022

Submitted via Postal Card • Report

Overall Experience

Always been very happy with the care my uncle has received. Very happy atmosphere and attentive staff. All very friendly and helpful from the manager downwards. Thank you all.

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Review of
Coniston Court
from D M (Daughter of Resident) published on 21 August 2022

Submitted via Postal Card • Report

Overall Experience

Staff are caring and always available to speak to. The range of activities is good and the Facebook page is good as you can see if the residents have enjoyed something. When I visited a week ago it was lovely to see cleaning in progress.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Great thanks, I will pass these compliments to my team.

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Silverlake Care Reviews in East Sussex (48)

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