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Care Homes Owned by Silverlake Care in West Sussex

9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Silverlake Care in West Sussex

Only the locations & reviews in West Sussex for Silverlake Care are showing below.

View the details of all 3 locations (with 80 reviews) owned by Silverlake Care

Silverlake Care Locations in West Sussex (2)

 

2 Care Homes owned by Silverlake Care in West Sussex

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Buttermere House

Guildford Road, Broadbridge Heath, Horsham RH12 3PQ 

9.9 14 reviews
"Well, my daughter has been here for six months now, she's looking radiant, the best she has ever looked. She's so happy and so contented,…"   Read all 14 reviews
Location Type Care Home

Welcome to Buttermere House, a modern and welcoming care centre dedicated to supporting younger adults with neurological conditions, including autism spectrum disorders. At Buttermere House, the team prioritises empowering residents to live as independently… Read more about Buttermere House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 10 Rooms
Windermere House

Guildford Road, Broadbridge Heath, Horsham RH12 3PQ 

9.4 18 reviews
"I stayed for Sunday lunch which was a leek and potato pie with garlic bread. It was served piping hot, well-presented, excellent portion…"   Read all 18 reviews
Location Type Care Home

Welcome to Windermere House, a purpose-built care centre nestled in the picturesque rural surroundings near Horsham, West Sussex. The centre offers a comprehensive range of facilities and services designed to meet the diverse needs of residents. Windermere… Read more about Windermere House

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Sensory Impairment
  • 61 Rooms

Silverlake Care Reviews in West Sussex (32)

9.7
Silverlake Care has a Group Review Score of 9.7 (9.681) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Silverlake Care must have a Review Score.

Overall Experience

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Review of

Windermere House

from W P (Sister of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a traumatic conversation which resulted in hospital admission, I was more than glad to see my brother back at Windermere.
Here he is well looked after with extensive care. The problems coming from his hospital visit will soon be rectified now he is safely home.
We look forward to enhance entertainment
shortly. More suitable to the type of residents, not children.

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Review of

Windermere House

from Patricia D (Wife of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for Sunday lunch which was a leek and potato pie with garlic bread. It was served piping hot, well-presented, excellent portion served by a member of staff with great grace and care - as if in a proper restaurant. Best of all, it was full of flavour - lots of cheese! Pudding was pineapple and
cherry cake with custard - delicious. A lovely day - thank you chef and staff!

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Review of

Windermere House

from Martin S (Son of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start of our experience with Windermere, the staff were all clearly dedicated to their residents and to ensuring their stay was as enjoyable as possible. They were very kind to my mother while she was there and always patient and understanding, with a smile. Nothing was too much trouble
and the overall ethos was relaxed and easy-going. The staff were keen for residents to be able to enjoy all of the many facilities and to have the freedom to do as much they they were able to while they live there. The management were always very understanding and helpful and responded to queries very promptly. The overall standards and the setting of Windermere House are lovely.

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Review of

Windermere House

from Nigel B (Son of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The gentle, kind and peaceful attitude of the staff is backed up and provided by a diligent professional manager. The home went to great lengths to ensure that Mum was cared for in the best way possible way. Most of my contact was with the manager. Regular phone calls and updates on Mum's progress and
all questions answered to my satisfaction. Thanks to Manager.

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Review of

Windermere House

from J P (Partner of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say a big thank you to all the staff at the home. I can't recommend Windermere House enough if you want the best care for your loved one. I visited every day and my partner was always clean and comfortable. I was always made welcome any time of the day. The staff allowed my partner to keep
his dignity. They were kind, compassionate, caring, tirelessly hard-working while being totally professional as a team. The room was always clean and bright. We are so grateful.

Reply from Vicky Taylor, Home Manager at Windermere House

Thank you for your kind words and support. I will share your review with our Team. Best wishes.


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Review of

Buttermere House

from Renie R (Mother of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, my daughter has been here for six months now, she's looking radiant, the best she has ever looked. She's so happy and so contented, that's down to the manager and her team. The food is excellent, the home is spotless. When I go to visit, always a lovely smile from all staff, it's not like a care
home, it's home from home. My daughter is always doing something, doing her colouring, gardening, going out for walks, going to get an ice cream, I could go on. When I found Buttermere House, I thought I had died and gone to heaven.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, this will be shared with the team. We are happy to see the positive impact.


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Review of

Buttermere House

from J J (Mother of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has lived at Buttermere House for over ten years and she loves it there! It definitely is her home and she loves being part of the "Buttermere family". The manager is amazing and you can tell how much she cares for all the residents and she runs the home very efficiently. All the staff are
so friendly and keep me up-to-date with everything relating to my daughter. The home is clean and tidy and if there is something to celebrate, an event, birthday, etc. the home is decorated and everyone joins in. The garden and surrounding area is amazing with so much space which suits my daughter as she loves being outside and going for long walks in a very safe environment.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, this will be shared with the team.


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Review of

Buttermere House

from Harry S (Brother of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother goes here and is very happy. It is the best care home he has been in throughout his life and we are very glad that he is there. We are very thankful to the Buttermere House staff for all of the wonderful care they provide! My brother is very well treated and looked after and you can tell
that he loves it there which is so nice! Thank you Buttermere.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, it will be shared with the team.


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Review of

Buttermere House

from M S (Brother of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the level of care provided to our relative at Buttermere House. The facilities and staff are great and it's very reassuring to see the level of care and commitment is excellent.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, it will be shared with the team.


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Review of

Buttermere House

from Alex S (Brother of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buttermere House continues to exceed my expectations in every way for the care of my brother. It's fantastic to see him happy, relaxed and in great health when we visit him or do family video calls every week. The staff are personable, they clearly care about the residents who they work tirelessly to
care for. My brother has been at Buttermere for several years now and I continue to be comforted knowing he's living a happy life in a great environment with caring people.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, it will be shared with the team.


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Review of

Buttermere House

from Wilawan S (Mother of Resident) published on 26 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is clean and it is a good location. The service and care are good so we can trust our son is kept safe. The staff are caring and reliable and look out for the resident's best interests.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your feedback, it will be shared with the team.


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Review of

Buttermere House

from Michele S (Mother of Resident) published on 26 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buttermere House has been home to my son for a long time and is absolutely brilliant. It truly is a home for him with fantastic carers who look after him so well. He lives with 7 other people and is very happy. All his needs are met with care and consideration. The staff go out of their way to make
sure he is happy. He loves aeroplanes so they take him to a little airport nearby to watch the planes. They go out on outings and plan trips to places that the residents will enjoy.
When we visit him we always feel welcomed and it is very evident that the home Is a happy relaxed (but safe) environment.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, it will be shared with the team. We are happy to see such positive outcomes.


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Review of

Windermere House

from Jacqueline B (Mother of Resident) published on 5 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I do not recommend Windermere House. My daughter was there from January to March 2024. It's such a shame that a negative review cannot be written as it is rejected. By only allowing positive reviews for care homes this does not reflect on the care your loved ones will receive and how unfair is that.
My daughter was not looked after while at Windermere House. We had to supply all equipment that she needed and trained the staff how to care for her. They advertise that they cater for brain injuries, the staff are not adequately trained. They also advertise hydro pool but this never had water in. My daughter was not treated with dignity or kindness. She is a young woman with two young children and had a stroke after her second daughter was born. The manager restricted the children's visiting times which was not fair or kind. Please don't be fooled how clean the care home is. It's behind the scenes which is hidden.

Reply from Tom Newitt, Marketing Manager at Windermere House

Thank you for taking the time to provide feedback on our service. We are deeply sorry to read about your experience of our home as this falls well below our usually high standards. Your concerns have been investigated and addressed internally to ensure this does not happen again. As part of our ongoing improvement of the service, we now have a new manager in place who has many years of experience of managing ABI services. We take all feedback and lessons learned seriously and a number of improvements have already been made.


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Review of

Windermere House

from K G (Daughter of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the place very clean and tidy. The staff are very helpful and polite. The facilities are very good and we make plenty of use of the salt cave. The management is very understanding and caring.

Reply from Vicky Taylor, Home Manager at Windermere House

Thank you very much for your lovely review. We are pleased that your time here with us was a positive experience. I will share your kind words with the team.


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Review of

Windermere House

from J G (Son of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and kind staff. It is very reassuring to see my father settling into his new surroundings. Today is Fish and Chip Friday, a lovely meal rekindling many childhood memories. His room is surrounded by nature and songbirds.

Reply from Finlin Martin, Home Manager at Windermere House

It was a pleasure meeting you on Friday. Thank you so much for your precious time to complete the review. Your appreciation was such a motivation for my staff on that day. Thank you we will continue to do our best.


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Review of

Windermere House

from A W (Wife of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Windermere House House for end-of-life care. He was always treated with the utmost compassion and dignity. His room was bright, clean and modern. Everyone was very professional and nothing was too much trouble. The staff were always cheerful and available to help if there was a problem.
I wouldn't hesitate to recommend Windermere House.

Reply from Tanya Laity, Regional Manager at Windermere House

Thank you for taking the time to write this wonderful review about Windermere House.


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Review of

Windermere House

from A S (Sister-in-law of Resident) published on 1 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted by friendly staff. Always made to feel welcome and nothing was too much trouble for our brother. Although his stay was short and sweet it was most enjoyable for him. Even down to the chef visiting in his room to find out his likes and dislikes with food.

Reply from Finlin Martin, Home Manager at Windermere House

Absolute pleasure looking after your brother. Thank you so much for your time and effort in doing the review. God Bless you.


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Review of

Buttermere House

from M A (Brother of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this to be a perfect care home for my sister. The staff fully understand her needs, which are many, including autism. They understand the importance of a timely routine and are able to constantly reassure. The staff understand the importance of stimulation and as such my sister is very
happy living at Buttermere House. She enjoys an excellent room and very easy wheelchair access throughout the home. The home is always kept spotless. Trips out are varied and frequent which she really enjoys.

Reply from Tanya Laity, Regional Manager at Buttermere House

Thank you for your wonderful review about Buttermere House, which we have shared with our amazing team.


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Review of

Buttermere House

from Elizabeth B (Mother of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, warm and welcoming good food. Carers and Manager meeting the needs of every individual. Spacious, lovely surroundings, set in the countryside near to Horsham. Good parking and facilities, spa bath and soft play area. Use of a company minibus for outings.

Reply from Tanya Laity, Regional Manager at Buttermere House

Thank you for your wonderful feedback which has been shared with our amazing team at Buttermere House.


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Review of

Buttermere House

from Henrik J (Father of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly, every few weeks. The residents are very well cared for by the staff. The home is clean and tidy. The staff are friendly, polite and welcoming. There’s a cosy and warm atmosphere inside. The surrounding gardens and grounds are a joy to walk around. My daughter really enjoys her walks
around the estate and beyond. I’m confident that she is happy there. The residents and staff are like a big family. At Christmas, Easter, Halloween, birthdays and other special occasions, the staff do a great job decorating the home. The summer BBQs are also fun to attend.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you very much for such wonderful feedback; this will be shared with the team at Buttermere House.


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Awards / Recognitions (1)

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Silverlake Care in East Sussex Silverlake Care in West Sussex

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