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Organiser: Excelcare
Date:
Tuesday 28 Mar 2023
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Care Homes Owned by Excelcare in Cambridgeshire
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cambridgeshire for Excelcare are showing below.
View the details of all 31 locations (with 2551 reviews) owned by Excelcare
Excelcare Locations in Cambridgeshire (10)
Etheldred House
9.9
128 reviews
Clay Street, Histon, Cambridge CB24 9EY
"My dad has severe dementia and that can mean difficult behaviour and a large reliance on others. The staff are managing this very well and…" Read all 128 reviews
Location Type Care Home
Etheldred House is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65+ including those living with dementia. The care home, which offers long term and respite care is situated in the village of Histon… Read more about Etheldred House
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- Mental Health
- Sensory Impairment
- 94 Rooms from £1,550 / week
Hunters Down Care Home
9.9
67 reviews
Hartford Road, Huntingdon PE29 1XL
"My nan has been in the care home, Hunters Down for over a year now. I have visited many times and my nan is always happy every time I…" Read all 67 reviews
Location Type Care Home
Hunters Down is a purpose-built care home, providing nursing and residential person-centred care to adults aged 65 and over including those living with dementia. The home is situated in Huntingdon and offers long term and respite care. Hunters Down… Read more about Hunters Down Care Home
- Care Provided
- Nursing
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 102 Rooms from £1,000 / week
Buchan House Care Home
9.9
49 reviews
Buchan Street, Kings Hedges, Cambridge CB4 2XL
"I am very satisfied to the care and love shown to my mother, from the time she moved into the home until her death. She was shown respect,…" Read all 49 reviews
Location Type Care Home
Buchan House is a care home providing person-centred care for adults aged 65+, including those living with dementia and those with nursing needs. Situated close to the King Hedges area, north of Cambridge city centre, the home is accessible by car… Read more about Buchan House Care Home
- Care Provided
- Nursing
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 66 Rooms from £1,000 / week
Fitzwilliam House
9.8
82 reviews
Rooks Street, Cottenham, Cambridge CB24 8QZ
"My granddad has been staying at this residential home since 2023 and both my mother and I cannot find enough words to describe how grateful…" Read all 82 reviews
Location Type Care Home
Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia. Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge… Read more about Fitzwilliam House
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- 40 Rooms from £1,250 / week
Glennfield Care Home
9.8
65 reviews
Money Bank, Wisbech PE13 2JF
"Staff are always welcoming and friendly. They are always happy to speak with you if concerns arise. I feel mum is well looked after and…" Read all 65 reviews
Location Type Care Home
Located in a peaceful residential area, Glennfield is a purpose-built care home in the historic market town of Wisbech, near the royal estate of Sandringham in Norfolk. A dedicated and experienced team provides respite and long-term care, including… Read more about Glennfield Care Home
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- 88 Rooms
Aliwal Manor Care Home
9.8
66 reviews
Turners Lane, Whittlesey, Peterborough PE7 1EH
"Earlier this week a busy staff member immediately recognised my friend was becoming increasingly agitated and it was reassuring to see the…" Read all 66 reviews
Location Type Care Home
Caring for 32 people, Aliwal Manor is a small, intimate care home with a big heart. They offer expert, personal care and support to people needing respite care and long-term residential care, residential dementia care and end of life care in a comfortable… Read more about Aliwal Manor Care Home
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 32 Rooms from £1,150 / week
St Georges Court
9.8
77 reviews
Russell Street, Cambridge CB2 1HT
"When I visit my granny, it's amazing to see her so happy! She's made so many friends. It's really light and bright with a cute garden to…" Read all 77 reviews
Location Type Care Home
St Georges Court is a 76 bedded care home providing person-centred care for adults aged 65+, including those living with Dementia and those with nursing needs. Situated just off of Hills Road, the home is within walking distance of the town centre,… Read more about St Georges Court
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 76 Rooms
Rheola
9.7
93 reviews
6 Broad Leas, St Ives PE27 5PU
"We have experienced excellent care all around. Compared to other homes we have used in the past, we have consistently been very impressed…" Read all 93 reviews
Location Type Care Home
Rheola Care Centre is a 42 bedded care home providing person centred care for adults aged 65+, including those living with dementia. The home is within walking distance of St Ives town centre which has a wide range of shops including a Post Office,… Read more about Rheola
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- 42 Rooms from £900 / week
Primrose Croft
9.7
57 reviews
Primrose Street, Victoria Street, Cambridge CB4 3EH
"Sadly after being at Primrose Croft Care Home for three years, my father passed away in December 24. Initially my father was not keen on…" Read all 57 reviews
Location Type Care Home
Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia. The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge… Read more about Primrose Croft
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- 38 Rooms from £1,200 / week
Brook House Care Home
9.5
51 reviews
45 Seymour Street, Cambridge CB1 3DJ
"I visit my friend each week. Various days, on every occasion the staff are so friendly and professional with the up most care. I have…" Read all 51 reviews
Location Type Care Home
Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia. Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in… Read more about Brook House Care Home
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 35 Rooms from £1,000 / week
Excelcare Reviews in Cambridgeshire (735)
Excelcare has a Group Review Score of 9.8 (9.767) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Excelcare must have a Review Score.
Review of
Aliwal Manor Care Home
from Bryan B (Husband of Resident) published on 29 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
A dedicated team of caring individuals maintaining excellent care & kindness throughout the year.
Reply from Sally Allen, Manager at Aliwal Manor Care Home
We appreciate your feedback. At Aliwal, our goal is to deliver outstanding care to each of our residents, who are the core of our community, and we consistently prioritize their well-being.
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Review of
Etheldred House
from Richard K (Respite Resident) published on 28 April 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I have been a temporary resident in Etheldred House for four weeks while my wife was in hospital. She has now been discharged and is recovering well. Although it was a big change to move from home to Etheldred I have been enabled to handle it well because:
The building is well designed and constructed
for its purpose. I have a bright single room with an en-suite. My bed and electrically adjustable chair are comfortable, and I have no pressure sores. Visitors may come at any time. The food is excellent, varies daily, and I am able to order 'off menu'. Clearly
the staff really enjoy caring for us; they work hard, from the lady who cleans my room each day to senior management, whom I now know personally. There are regular staff training sessions, including fire safety. There is an excellent atmosphere. We are very satisfied with Etheldred and recommend it warmly.
the staff really enjoy caring for us; they work hard, from the lady who cleans my room each day to senior management, whom I now know personally. There are regular staff training sessions, including fire safety. There is an excellent atmosphere. We are very satisfied with Etheldred and recommend it warmly.
Reply from Santall Horn, Home Manager at Etheldred House
Thank you very much for taking the time to do a review and for the kind words. We will all miss you when you join your wife at home but please remember you are welcome back any day. We wish you all the best.
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Review of
Fitzwilliam House
from Karen R (Daughter of Resident) published on 28 April 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
So lovely to be amongst you all in the last 2 days visiting mum. Lots of lovely memories were made. It's a very happy place with happy staff and it makes an incredible difference to a visitor. We are very comforted seeing her, being able to easily talk to staff about her care, being introduced to new
faces who seem instantly to know mum and her ways.
Reply from Jayne Masterson, Regional Director at Fitzwilliam House
Thank you for taking the team to leave your lovely review. It is so lovely to hear that you made lots of lovely memories with Mum during your visits. I will ensure your positive feedback is shared with the team.
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Review of
Buchan House Care Home
from Karen B (Daughter of Resident) published on 28 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mother was extremely well cared for and loved by the carers. I never had any concerns. She was always kept clean, fed and watered and not left on her own all the time. As she was bed bound, remained in her room. I would highly recommend this home and became friends with the staff myself. They always
kept me up to date and as a frequent visitor I know mum was loved.
Reply from Tanya Watson, Home Manager at Buchan House Care Home
Thank you Karen for your lovely review. It was a pleasure to have both you and your mother as part of our Buchan family.
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Review of
Aliwal Manor Care Home
from J W (Niece of Resident) published on 17 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Generally the home is a family, home environment. There is plenty of activities going on for the residents to enjoy, food is variable and home made, special requests will be adhered to e.g. if a resident would like a rhubarb crumble etc. The rooms are cleaned on a constant basis as well as the other
areas in each unit. The sheets, clothes are washed and ironed and placed back in the rooms quickly. They are constantly trying to improve the home for the residents.
Reply from Sally Allen, Manager at Aliwal Manor Care Home
Thank you for taking the time to share your feedback. We are pleased to hear that you have positive experiences with our service and I will ensure your positive comments are shared with the team. At Aliwal Manor Care Home, we strive to meet the expectations of all our residents and their families. We would greatly appreciate the opportunity to discuss any specific concerns you might have to better understand your expectations and improve our service. Please feel free to reach out to me directly.
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Review of
Fitzwilliam House
from G H (Husband of Resident) published on 15 April 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My Wife has lived at Fitzwilliam House Care Home, Cottenham, since early October 2024. Due to family circumstances, our two daughters and I decided we should test her reaction to living in a residential care home, as her Alzheimer's was advancing and I would not be able to care for her at home for much
longer, and our daughters were in full time, very responsible, employment. From her first day, she settled thanks to the wonderful staff at Fitzwilliam House and the amazing patience and care shown to her by carers (and others!). All aspects of "Fitz" are great and seem to be focused on one thing - The wellbeing of the residents - including food quality - well done
Reply from Jayne Masterson, Regional Director at Fitzwilliam House
Thank you so much for taking the time to leave a review, I will ensure your positive feedback is shared with the team.
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Review of
St Georges Court
from Martin H (Son of Resident) published on 14 April 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Thank you for all the help, love and care for our dad who is very precious to us all, he was in a bad care home before and was an awful experience, thankfully he ended up at St Georges Court 2024.
Since then he has improved and is very happy, we are happy, staff are amazing, the management are superb,
Since then he has improved and is very happy, we are happy, staff are amazing, the management are superb,
all brilliant. Sadly I live in Derbyshire which is a bit far for regular visits, but I know he is in safe hands. I work in a care home also which I love. Well done all looking forward to seeing u all in March.
Reply from Lorna Brown, Personal Assistant to Home Manager at St Georges Court
Thank you for your kind words, We continue to strive to do the very best for the people living here at St Georges Court and we shall pass your feedback on to all the team.
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Review of
St Georges Court
from Guy P (Great-Nephew of Resident) published on 11 April 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I would highly recommend this care home to anyone. My great aunt has settled in wonderfully, and she always seems very happy when we visit. The home is always bustling with activities and entertainment, which helps keep the residents engaged and lively. It's also very clean and well-maintained, which
gives me peace of mind. Most importantly, the staff are incredibly caring and attentive. It's clear they genuinely care for the residents, and that makes all the difference. Overall, we've had a fantastic experience.
Reply from Jayne Wardell, Home Manager at St Georges Court
Thank you so much for your lovely feedback, we shall pass your comments on to the team. Feedback such as this goes a very long way. Thanks Again.
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Review of
Aliwal Manor Care Home
from M L (Friend of Resident) published on 10 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Earlier this week a busy staff member immediately recognised my friend was becoming increasingly agitated and it was reassuring to see the staff member immediately and gently deal with the situation and take my friend to another area where she then settled in her own room, in bed I was given the option
to wait a while but left shortly after seems my friend sleeping.
Reply from Sally Allen, Manager at Aliwal Manor Care Home
Thank you for your review of Aliwal Manor. We always make sure that we put our residents first. We do not like to see our residents in distress and we will always do our best for them.
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Review of
Hunters Down Care Home
from N C (Granddaughter of Resident) published on 3 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My nan has been in the care home, Hunters Down for over a year now. I have visited many times and my nan is always happy every time I visited her. She said that the carers are always helping her and are always friendly and kind. She also said that she enjoys the activities in the care home, My dad told
me that the management is approachable and that they can talk to them anytime about my nan's care. I can recommend Hunters Down.
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Review of
Primrose Croft
from Karl C (Son of Resident) published on 31 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Sadly after being at Primrose Croft Care Home for three years, my father passed away in December 24.
Initially my father was not keen on being in the care home, but it was not long before he became very settled and very much at home which was primarily down to the excellent/outstanding friendly and
Initially my father was not keen on being in the care home, but it was not long before he became very settled and very much at home which was primarily down to the excellent/outstanding friendly and
caring staff.
Thank you Primrose Croft for taking care of my father and keep up the good work.
Thank you Primrose Croft for taking care of my father and keep up the good work.
Reply from Rachel Pardoe, Home Manager at Primrose Croft
Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team. Dad was a beloved member of the Primrose family and is deeply missed. We look forward to seeing you again soon.
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Review of
St Georges Court
from T I (Granddaughter of Resident) published on 31 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
When I visit my granny, it's amazing to see her so happy! She's made so many friends. It's really light and bright with a cute garden to sit in. I don't live locally so I tend to visit when I can, but I'm able to keep updated through the homes social media page, which is brilliant! My granny would definitely
recommend St George's to her friends when the time comes.
Reply from Jayne Masterson, Regional Director at St Georges Court
Thank you so much for taking the time to leave a review. I will ensure your positive comments are shared with the team.
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Review of
Primrose Croft
from Paul N (Son of Resident) published on 24 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Stthe staff are friendly and willing to do anything you ask of them also seem to care about there residents the garden is safe and secure and nice I can take dad out when I want to
You can talk to the staff and they listen to you no matter what the issue is
You can talk to the staff and they listen to you no matter what the issue is
Reply from Rachel Pardoe, Home Manager at Primrose Croft
Thank you for taking the time to leave a review for Primrose Croft. I will ensure your positive feedback is shared with the team. Warmer weather is coming and we cant wait to get into the garden.
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Review of
St Georges Court
from Andy B (Son of Resident) published on 20 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mother had her 90th Birthday this month. I discussed this with the senior managers at the care home, who exceeded all expectations by supporting us with a party at a weekend so that a small group of relatives and friends could attend (and even provided a cake). They also had an internal party on
the day of the Birthday as well, as it was not possible for some key family to attend.
Reply from Jayne Wardell, Home Manager at St Georges Court
Thankyou so much for your positive feedback and we are thrilled the party was a success. It's so important to celebrate people's Milestones!We shall pass your feedback onto the team.
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Review of
St Georges Court
from Peter J (Husband of Resident) published on 20 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Great team of staff, very friendly and helpful. As a result of my wife's condition it was very stressful looking after her at home, I can only praise the dedication of the staff under very difficult conditions. Have recommended the home to friends and family.
Reply from Jayne Wardell, Home Manager at St Georges Court
Thankyou for you positive feedback, we continue to strive to provide the best care possible. We shall feed your comments back to the team.
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Review of
Primrose Croft
from kelvin g (Son of Resident) published on 14 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I am very satisfied with the care the staff are always very helpful and they keep me upto date with any changes. They are friendly helpful and supportive to my father. I was there at dinner time one day and the food looked very good.
Reply from Rachel Pardoe, Home Manager at Primrose Croft
Thank you for taking the time to leave a review for Primrose Croft. I will ensure your positive feedback is shared with the team.
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Review of
Brook House Care Home
from G E (Friend of Resident) published on 12 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I visit my friend each week. Various days, on every occasion the staff are so friendly and professional with the up most care.
I have totally confidence in Brook House. The new House Manager has made a great improvment.
I have totally confidence in Brook House. The new House Manager has made a great improvment.
Reply from Jayne Masterson, Regional Director at Brook House Care Home
Thank you so much for taking the time to complete a review. I will ensure your positives comments are shared with the team.
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Review of
Brook House Care Home
from K D (Daughter of Resident) published on 12 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Manager has an open door policy. Staff are very friendly Meals always look appetising.
Dad took a while to settle but is now settled and happy to be living here. Room is always clean.
Dad took a while to settle but is now settled and happy to be living here. Room is always clean.
Reply from Jayne Masterson, Regional Director at Brook House Care Home
Thank you so much for taking the time to leave a review. I will ensure your positive comments are shared with the team and please do not hesitate to visit the manager at any time.
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Review of
Brook House Care Home
from Cheryl C (Daughter of Resident) published on 12 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Brook House is a wonderful care home. My mother has been a resident nearly 3 years. I cannot express enough gratitude for the incredible compassionate care that my mother receives. The dedicated team of staff truly understand her needs and are always on the end of the phone, if I have any questions.
Knowing that she is in such capable and caring hands gives me great peace of mind.
Reply from Jayne Masterson, Regional Director at Brook House Care Home
Thank you so much for taking the time to leave a review, I will ensure your positive comments are shared with the team.
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Review of
Glennfield Care Home
from A G (Son of Resident) published on 10 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Staff are always welcoming and friendly. They are always happy to speak with you if concerns arise. I feel mum is well looked after and happy here. Life for mum is kept normal and lots of things arranged socially both in the home and out in the community where she has lived all her life. Very happy
with care and support given to her.
Reply from Jan Davison, Home Manager at Glennfield Care Home
Thank you for your lovely review. We really appreciate your feedback and the compliment to the team. I will make sure this is pass to the team. Best wishes to you.
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