Excelcare | 31 Care Homes

Review of
St Georges Court
from Martin H (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Thank you for all the help, love and care for our dad who is very precious to us all, he was in a bad care home before and was an awful experience, thankfully he ended up at St Georges Court 2024.
Since then he has improved and is very happy, we are happy, staff are amazing, the management are superb,

all brilliant. Sadly I live in Derbyshire which is a bit far for regular visits, but I know he is in safe hands. I work in a care home also which I love. Well done all looking forward to seeing u all in March.

Reply from Lorna Brown, Personal Assistant to Home Manager at St Georges Court

Thank you for your kind words, We continue to strive to do the very best for the people living here at St Georges Court and we shall pass your feedback on to all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Peartree Care Home
from Z L (Granddaughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Since nan started at Pear Tree she has done amazing and settled in so well. She enjoys the variety of different activities and loves getting involved. As a family we feel pleased and happy with how caring they are with nan and how well she has settled into her new home. Overall a lovely and caring home!

Reply from Adam Tallis, Home Manager at Peartree Care Home

Thank you so much for taking the time to leave a review. I am so pleased to hear how well the team are caring for your Nan and will be sure to share this with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Georges Court
from Guy P (Great-Nephew of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

I would highly recommend this care home to anyone. My great aunt has settled in wonderfully, and she always seems very happy when we visit. The home is always bustling with activities and entertainment, which helps keep the residents engaged and lively. It's also very clean and well-maintained, which

gives me peace of mind. Most importantly, the staff are incredibly caring and attentive. It's clear they genuinely care for the residents, and that makes all the difference. Overall, we've had a fantastic experience.

Reply from Jayne Wardell, Home Manager at St Georges Court

Thank you so much for your lovely feedback, we shall pass your comments on to the team. Feedback such as this goes a very long way. Thanks Again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sweyne Court
from S R (Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I found the experince very excellent. The staff very helpful and hard-working, helpful and happy. Meals excellent.

Reply from Ryan Sivertsen, Deputy Manager at Sweyne Court

Thank you for your lovely review. At Sweyne Court we strive on providing person centred care and are glad you enjoyed your stay at Sweyne Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aliwal Manor Care Home
from M L (Friend of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Earlier this week a busy staff member immediately recognised my friend was becoming increasingly agitated and it was reassuring to see the staff member immediately and gently deal with the situation and take my friend to another area where she then settled in her own room, in bed I was given the option

to wait a while but left shortly after seems my friend sleeping.

Reply from Sally Allen, Manager at Aliwal Manor Care Home

Thank you for your review of Aliwal Manor. We always make sure that we put our residents first. We do not like to see our residents in distress and we will always do our best for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Waterhall Care Home
from S G (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Informative, friendly & personal. Made to feel welcome & part of a larger team/family.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for the review for Waterhall. It is lovely to hear that you are happy with the home. Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Longfield
from R L (Nephew of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My uncle is very well cared for and loved. The level of care he receives is second to none and there are always activities going on. Everyone is always welcoming and has a smile on their face. The manager is always present and always available for a chat.

Reply from Gina Copsey, Manager at Longfield

We are very pleased that you feel welcomed in our home and you are happy with the care and love shown to your uncle

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Longfield
from Dawn F (Friend of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Great atmosphere, great staff. Very friendly, interactive and caring.

Reply from Gina Copsey, Manager at Longfield

Thank you for your kind review. We are very pleased that you find the atmosphere in the home friendly and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Waterhall Care Home
from F G (Son of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My father has been a resident for 4/5 months and he is very pleased with the care given to him. All the staff are very kind and helpful. His family are also very pleased with how our Dad is looked after, he feels safe and looked after. From the cleaners, carers, laundry, nurses and office staff are

always polite and kind. My father is very pleased about spending his last days being cared for by the staff.

Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you for the feedback. I am glad to hear that your dad had a positive experience living at Waterhall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Peartree Care Home
from C T (Son of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff on the second floor is doing a wonderful job.

Reply from Adam Tallis BEM, Home Manager at Peartree Care Home

Many thanks for taking the time to leave a review for Peartree. We are delighted that you are happy with the care provided by our team. We will be sure to pass on your comments to them

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Longfield
from Sally C (Daughter of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

What a wonderful, homely, welcoming, clean, stimulating environment for my mum. I could not be more delighted with the care my mum has been shown. The environment is beautifully decorated and spotless and the staff are kind, caring and thoughtful.

Reply from Claire Pugh, Deputy Manager at Longfield

Thank you Sally for your kind words.It is a pleasure to look after your Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hunters Down Care Home
from N C (Granddaughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My nan has been in the care home, Hunters Down for over a year now. I have visited many times and my nan is always happy every time I visited her. She said that the carers are always helping her and are always friendly and kind. She also said that she enjoys the activities in the care home, My dad told

me that the management is approachable and that they can talk to them anytime about my nan's care. I can recommend Hunters Down.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sweyne Court
from E P (Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Happy with carers, food, room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westport Care Home
from O B (Son of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

I would like to express my sincerest appreciation to all staff for the continued exceptional care of my father. They all work very hard to look after all the residents. My special thanks to the manager and deputy manager.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you very much for your kind review to the people of Westport. Its so lovely to hear that your Father receives good care. Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Willows Care Home
from S H (Wife of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband went into the Willows as a resident in June 2024. As a family we are so grateful as to the kindness, understanding, patience and genuine care he has received from everyone. Nothing is too much trouble! Everywhere is so clean, tidy and organised. The staff are amazing! We cannot thank the

Willows enough for making what is a difficult time for all of us so much better in so many ways!

Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your kind words and for taking the time to share your experience. Knowing that we have made a difference means the world to us. If there is ever anything more we can do, please do not hesitate to reach out. Many thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Limetree Care Home
from C P (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

I would like to express my heartfelt appreciation for the care and support my mother continues to receive at Limetree Care Home. The team works hard to ensure residents feel safe, secure, respected, and well-supported. Their responsiveness and attention to detail have made a real difference to my mother's

experience and provide reassurance to our family.
The home is well-managed, with a strong culture of care and efficiency. The dedication and commitment of the staff are evident and their efforts are truly valued.
My mother is now entering her fourth year at limetree. Thank you to everyone for your continued hard work and professionalism, it is greatly appreciated.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Limetree Care Home

Thank you for your kind words for Limetree Care Home. Its lovely to hear that your Mum has been well supported in her time with us. Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sweyne Court
from S P (Sister of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Sweyne Court has been my brother's home for the last five years and he (and we as his family) cannot fault the care he has received. Any issues (although few) are dealt with promptly; the staff are all so kind and caring creating a positive and nurturing atmosphere; and we all feel included and cared

for, whether as a resident or as a relative.
The premises itself is always clean, tidy and smells good (a positive sign of the pride the staff take in their work and in the home and residents in general).
Activities try to include as many residents as possible; and families are invited to events where the staff go out of their way to provide an enjoyable and inclusive experience.
As a family, we are so grateful that we can visit our brother knowing that the worry of his care has been taken off our shoulders. He is content and so are we.

Reply from Ryan Sivertsen, Deputy Manager at Sweyne Court

Many thanks for your kind review. At Sweyne we thrive on providing the best care possible and glad you are satisfied with this care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Primrose Croft
from Karl C (Son of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Sadly after being at Primrose Croft Care Home for three years, my father passed away in December 24.
Initially my father was not keen on being in the care home, but it was not long before he became very settled and very much at home which was primarily down to the excellent/outstanding friendly and

caring staff.
Thank you Primrose Croft for taking care of my father and keep up the good work.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team. Dad was a beloved member of the Primrose family and is deeply missed. We look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Winifred Dell Care Home
from J E (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

I can only praise this care home. My mum has been treated with care, compassion and dignity. As a family, this wasn't a journey we expected to take, but the managers and staff at Winifred Dell filled us with confidence and alleviated our anxieties. Would highly recommend Winfred Dell. My mum is benefitting

from respite care (6 weeks) but longer term care would not phase me. Winfred Dell really is a fab option!

Reply from Linda Hatton, Manager at Winifred Dell Care Home

thank you for your review I will pass it onto the team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Winifred Dell Care Home
from N C (Friend of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My friend has been cared for at Winifred Dell since December 2022. I have visited him many times and always found the home to be clean and welcoming. The staff are caring and professional. Service users are always treated well and with respect. Staff turnover is low and many of the staff were in Winifred

Dell when my friend was first admitted. An excellent care home in a modern purpose built building.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Excelcare

Excelcare Locations (31)

Excelcare Reviews (2537)

St Georges Court

Peartree Care Home

St Georges Court

Sweyne Court

Aliwal Manor Care Home

Waterhall Care Home

Longfield

Longfield

Waterhall Care Home

Peartree Care Home

Longfield

Hunters Down Care Home

Sweyne Court

Westport Care Home

The Willows Care Home

Limetree Care Home

Sweyne Court

Primrose Croft

Winifred Dell Care Home

Winifred Dell Care Home

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers