Black Swan Care Group in Cambridgeshire | 3 Care Homes

Review of
The Gables
from S L (Friend of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

From my experience, I have found The Gables to be a warm and comfortable care home. All of the staff and residents seem to be so happy and contented. It reaches all of the standards marked as excellent to an impeccable level. Thank you.

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Review of
The Gables
from Paulette C (Regular Volunteer) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting The Gables care home for well over a year with PAT (Pets at Therapy) dog, Willow. I can honestly say it has been the most uplifting and happy experience, not just for my dog but for me too. Seeing the joy on the residents faces when they stoke Willow. The staff have always made

us feel so welcome. It's a lovely place.

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Review of
The Gables
from Julie W (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Our dad has been in The Gables since November 2022, we have always been happy with the care and respect he is given. The range of activities they provide is great and the meals are all home-cooked and delicious. The staff are all very conscientious and kind and very welcoming to family too.

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Review of
The Gables
from A G (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

My Mother-in-law has been in The Gables since June 2023. The home is maintained to a very high standard in all areas and is very clean throughout. Meals are excellent with a good choice on the menu each day. The activity/entertainment is also especially good and very well organised.
Overall an excellent

care home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your lovely words about the care and support your mother-in-law is receiving at The Gables, I will pass on your comments to everyone at the home.

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Review of
The Gables
from S G (Son of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

My Mum has been at The Gables Care Home for the last 18 months and is receiving excellent care from all the staff. The home is clean and tidy and there is an excellent entertainment team that keeps all residents occupied. The food is also of a very high standard.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your really kind words about the care your mum is receiving at The Gables, we're so pleased. We will pass on your compliments to the kitchen and entertainments team.

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Review of
Potton View
from Garry J (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Well what can I say, called to them to help my mum as she was struggling and from the very beginning the care team have gone above and beyond any care we would have expected.
Right from the start the team have been exceptionally kind and caring.
I would like to extend my sincere thanks particularly

to the 3 members of staff for making her comfortable in her final days.
I would highly recommend this home.
Thanks all.

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Review of
The Gables
from Alana R (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

We had an excellent experience with The Gables in Chatteris where both my parents lived for 6 weeks. The quality of care they received was excellent and all the staff were kind, compassionate and attentive, and always ready to help with their needs. They took the time to get to know my parents personally,

which made a real difference in how comfortable and happy they felt. The rooms were comfortable, homely, bright, and clean and the common areas were welcoming and encouraged social interaction among residents. Meals were nutritious, varied and tailored to the individual and could be taken in their room or in the dining area. Communication with the staff was seamless. They kept us informed about my parents' well-being and were always open to discussing their care plans or any concerns. I am deeply grateful for the exceptional care my parents received at The Gables. I highly recommend this care home to anyone seeking a nurturing and professional environment for their loved ones.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your lovely compliments about our home. I'm glad that you were pleased with all aspects of the home from the care, catering, communication and comfort that they experienced.

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Review of
The Gables
from S R (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

I cannot thank the manager and her team enough. They really go the extra mile. Even though my mum and dad's stay was relatively short the care and support was really excellent. The whole home has a lovely feel and is very homely. You worry about putting your parents into care but I can say honestly

that you should have no such worries at The Gables.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your kind words about the care and support your parents experienced at The Gables and we're pleased that we were able to relieve any concerns you had about the care that they received.

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Review of
Southwell Court
from Helen K (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

This home was chosen by my mum online out of all the ones available in the area. We were very apprehensive about how Mum would settle after a few bad experiences in the past and feel so relieved that from day one Mum has not made a negative comment and remained the happy smiley Mum we know. This is

a testament to the care home and all it has to offer. Excellent all around.

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Review of
Potton View
from Laura G (Son of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

After reading reviews for this care home, I took the plunge and got in touch for some respite care for my father-in-law whilst we go on holiday. From our first point of contact with the manager and a staff member, my mind was made up, and booked him in. He wasn't keen to go but once he visited he felt

reassured. I can honestly say that they are so very kind to the residents who live there but also reassuring to us too, especially when my father-in-law had a fall within 2 days of being there, which was just an unfortunate accident that could have happened at home, but was handled extremely well and organised the district nurse for helping his wound to heal.
When I collected him, he couldn't wait to tell me how well he had been treated, how the girls had helped him shower, and how the food had been wonderful and even mentioned the maintenance guy had come in to let him know when football was on and helped him to sort the right channel to watch it on.
Thank you.

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Review of
The Gables
from Angela M (Daughter of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

The care and support given to my mum and our family, leading up to my mum passing, was exceptional. The manager and all of her staff treated Mum with love and kindness and they went out of their way to ensure Mum was calm and comfortable. Also the support they gave me helped me to get through this most

difficult time. They are amazing.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

We pass on our sincere condolences on the passing and thank you for your kind words in such difficult circumstances.

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Review of
Potton View
from C B (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

Mum moved into Potton View during a lockdown in March 2021 - which had made visiting care homes impossible. Mum liked the look from outside as it looks more like a large bungalow, rather than a care home. Mum has been well cared for during the last 3 and half years at Potton View. There have been many

activities for her to join in with, if she wished. She enjoyed the food. We have been invited to various family events too. Initially she had a small room but moved to a much lighter and larger room overlooking the large garden, which she enjoyed looking at. Sadly due to ill health Mum is no longer with us but the staff have been there for Mum, from housekeeping, maintenance, carers, cooks/chefs, night staff, at the times I couldn't be and for this I am grateful.

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Review of
The Gables
from M B (Daughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Mum is happy and feels at home after only a few weeks at The Gables. She is well looked after by the kind, friendly and caring staff. The management are always available to answer any queries and are extremely helpful, kind and understanding. Mum enjoys the food, the entertainment and relaxing in the

comfortable lounge or sitting in the beautiful garden. Her visitors are always made to feel welcome. We definitely made the right choice for Mum and we don't have to worry anymore knowing she is so well cared for.

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Review of
The Gables
from P D (Daughter of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum has settled well and is happy with lots of company. Her nails have been varnished and she has been to the hairdressers. Awaiting the banjo man - great entertainment.

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Review of
Potton View
from Kelly M (Granddaughter of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

As soon as my grandmother went in she was immediately welcome. Her room was spotless, and we were allowed to decorate it as we wished, the staff said, this is her home, she could decorate how she wanted. The staff couldn't be more helpful, any request that my nan needed was never too much trouble. She

was spoilt for food choice, choosing to have a poached egg every morning for breakfast because she could. I could honestly go on about how wonderful it is, but it such a wonderful place. And visitors are always welcome, the staff and other residents taking the time out to say hello. Special shoutout to the boss, (the dog) who is always up for a fuss.

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Review of
Potton View
from Debra C (Daughter-in-law of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

We found visiting Mum really reassuring, Mum is in the best place for her, where the care is excellent. She seems very happy and comfortable bless her. My mind and my children's minds are at ease now knowing mum/nanna is in a safe place and very happy.

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Review of
Potton View
from Megan H (Granddaughter of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

My grandmother has been fully independent up until the last 6 months and we had to make the heartbreaking decision to move her into a home.
The staff, down to the lovely guys in the kitchen and the ladies who clean the rooms, even the handyman have made her feel so welcome! Nothing is too much trouble

for them. They listen to every concern we have as a family (which has nothing to do with the home! More to do with us letting go of Nan!). Nan's room is beautiful and bright and she has been allowed to do as she wants in there because as the staff keep saying, it's her home now. The food is stunning! The activities Nan are now in give her a better social life than me! The communication between staff and family is second to none! We genuinely could not have found a better place for Nan to go and live out her best life and the staff are true angels. They do not get enough praise for what they do. Each and every one of them. I couldn't wish for more for my nanna.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Thank you for your kind words, it means so much to our staff and management to hear that you couldn't wish for anything more.

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Review of
Southwell Court
from S B (Daughter-in-law of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

Southwell Court exceeded my expectations. The management and staff are always available to discuss your loved one's care. record-keeping with respect to medication is excellent. Lunchtime encourages residents to eat together, there is also a communal lounge, daily activities and generally plenty going

on but also the ability to enjoy the privacy of your room.
There is an informal atmosphere, great management who are very hands-on themselves, and excellent carers who are passionate and compassionate. The informal atmosphere and professional care leaves you feeling it is a real home.

Reply from Kieran Attreed-James, Regional Manager at Southwell Court

Thank you for your kind words which I will pass on to all of our staff and management.

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Review of
Southwell Court
from G B (Son of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

My mother has physical restrictions and anxiety problems which are very demanding conditions. She has been at Southwell Court for 5 months and I have visited frequently. The management is always accessible, if you phone the call is always answered quickly with a proper response and information. The

home is always open and welcoming. The carers are a team that you get to know, they are attentive to a quick response buzzer system that works very well. They are professional, kind and compassionate and I feel my mother is in a safe environment with great care.

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Review of
Southwell Court
from Annie L (Daughter of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother is very new to Southwell Court. However, it's very important to recognise the help and support given to me by a particular lady, she is a credit to the company. The home is a credit to the company. Early doors I know but my mum has settled so quickly and this is down to effective leadership

and great team work. Thank you to all staff, well done, you are all fabulous.

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Care Homes Owned by Black Swan Care Group in Cambridgeshire

Black Swan Care Group Locations in Cambridgeshire (3)

Black Swan Care Group Reviews in Cambridgeshire (171)

The Gables

The Gables

The Gables

The Gables

The Gables

Potton View

The Gables

The Gables

Southwell Court

Potton View

The Gables

Potton View

The Gables

The Gables

Potton View

Potton View

Potton View

Southwell Court

Southwell Court

Southwell Court

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