Black Swan Care Group in Essex | 4 Care Homes

Review of
The Lodge
from Anthony L (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

We could not ask for a better home for our mum to be in. The staff are kind, helpful and really nice. Our thanks could never express how grateful we are for her wonderful care.

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Review of
The Lodge
from Ann M (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

I was invited to a Valentine's Tea Party at The Lodge yesterday. Mum and I had such a lovely time and it was so nice to see how much effort the staff had made to ensure both residents and visitors enjoyed themselves. What a thoughtful gesture to give all the lady residents a red rose and the gents some

biscuits. Mum is 101 now and I shall always treasure these happy times I spend with her, knowing she is content and so well looked after, thanks to the very caring staff at The Lodge.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Lodge

Thank you so much for taking the time to leave this lovely review. We're so pleased that you and your mum enjoyed the tea party.

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Review of
Maitland House
from K D (Nephew of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Visiting my aunt, very happy to see how happy she is here and how lovely her room is with so many photos of family. We were greeted by one of the staff and taken to my aunt in the lounge and then brought into her room. We met the lovely head housekeeper who was friendly and charming. We are so reassured

that my aunt is receiving the best care and attention. Looking forward to visiting again.

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Review of
The Lodge
from Barry E (Nephew of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I could not be more pleased with the care my aunt had in The Lodge Care Home. I thank all the staff for all they did to make her end of life the best it could be.

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Review of
Spring Lodge
from John S (Son of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

My Dad has been at the care home for 2 weeks. They have been there for him and made him feel very welcome and he has settled and accepts this is his home. Not only have the staff been very kind and adapted to Dad's needs but the manager has also been involved with his care and needs, they have always

been there for up-dates and talk about anything and everything and Dad is always included and feels comfortable chatting and talking about things as well. Thank you. I would like to add that my dad is not keen on activities but always offered but make time for one-to-one chats that he loves.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Spring Lodge

Thank you for your kind words about the care your Dad is receiving. We will continue to support him and you as he settles in at Spring Lodge.

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Review of
Spring Lodge
from Kathleen W (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

This home is beautiful. The staff are kind and caring and I know my mum is safe there. I can sleep peacefully at night, knowing she is safe. Every member of staff is special, their hearts are kind, they always interact with my mum and the other residents. The atmosphere is warm and cozy. The rooms are

clean and nothing is too much for the staff. The chef and kitchen staff are amazing, the activities lady is very informative and encourages residents to participate, only if they wish. My mum was traumatised in a previous home, so I cannot thank Spring Lodge for welcoming my mum and making her feel safe and loved.
Also, the gardens are lovely and we can take mum outside to enjoy the pretty flowers, trees and gardens. Thank you.

Reply from James Key, Regional Manager at Spring Lodge

Thank you for your kind feedback about Spring Lodge and the staff that work with your mother. Your kind words are much appreciated and will be shared with the staff team.

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Review of
Valentine House
from N F (Son of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother has recently moved into the care home and all staff and management are very nice and very good at their jobs.
Valentines House is very lovely with top food and services.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your kind review which will be shared with the staff team.

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Review of
Valentine House
from S G (Daughter of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

Would like a service where someone regularly meets with a relative to discuss Mum's current condition/welfare in order that if there are any changes to items required we know as she is unable to tell us.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your review. We are more than happy to meet with you regularly and the home
managerwill be in touch to make these arrangements.

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Review of
The Lodge
from Donna D (Friend of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful garden party BBQ for residents and family. The staff go above and beyond to make sure everyone is happy and looked after. The staff at The Lodge are amazing and care for the residents like their own family. There is always a wonderful atmosphere at The Lodge, nothing is too much trouble no

matter how small. The staff are always smiling and are a great team and care so so much. Thank you for all your love and support for my friend and us.

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Review of
Valentine House
from Jade P (Granddaughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

I came with my family to the summer BBQ and it was a wonderful experience to see all the residents having so much fun with their families and staff.
All the staff do a fabulous job and always have a smile for everyone. My nan is so settled and it's great to see her so happy and engaged. Thank you all

so very much.

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Review of
Valentine House
from John C (Son of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and happy to help.
I know most by name.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your review and good to hear that you find the staff team friendly.

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Review of
Valentine House
from J W (Daughter of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been in the home since March 2023 and all the staff have been so kind and always have a smile on their faces when times can be difficult. I know my mum is safe and well looked after and I thank every member of staff for all the support and kindness.

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Review of
The Lodge
from David P (Son of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

It's a joy to be able to review The Lodge and share how lovely the home is. There is always a happy atmosphere whenever I visit. Mum is always smiling and there is always something going on, a visiting entertainer or Bingo, or a Birthday party - Mum loved karaoke!
Mum is very happy and that makes me

happy.
The home, the staff and the activities are all the best!

Reply from Kieran Attreed-James, Regional Manager at The Lodge

Thank you for your lovely and kind words which I will ensure are all passed on to our care and management staff. Mum has become part of the furniture and we look forward to more parties!

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Review of
The Lodge
from Christine M (Friend of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Always a pleasure to enter The Lodge, a lovely atmosphere, the staff always happy and smiling, nothing is too much trouble. The residents are all treated with respect and kindness!

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Review of
Valentine House
from C S (Niece of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

The care at Valentine House is amazing. Residents are shown much loving care and compassion by the carers, management and all who work at the home. The manager and the deputy manager have very good knowledge of the residents and are very supportive of resident's relations.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for your kind comments, I will ensure this is passed on to the staff at Valentine House.

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Review of
The Lodge
from M H (Daughter of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

As per ratings, excellent facilities. Staff that take great care fo the residents by treating them with kindness and dignity. Always entertaining them when they can.

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Review of
Maitland House
from Beverley C (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Mum is well cared for and enjoys the organised activities. The staff are very caring and treat Mum with great respect. She enjoys chatting with everyone and really enjoys their company.

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Review of
Maitland House
from Helen E (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service offered by Maitland House. My mother is well cared for and enjoys her time and activities.

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Review of
The Lodge
from J S (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

All staff are friendly and caring and my mother appears to be comfortable and happy which is all I could hope for. Many thanks to everyone involved. Keep up the good work, it is highly appreciated.

Reply from Kieran Attreed-James, Regional Manager at The Lodge

Thank you for your kind words which I will ensure are passed on to staff and management.

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Review of
The Lodge
from A W (Son of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

Fantastic staff, giving my mum wonderful care and keeping her spirits good. Food is really good and they make a lot of fun so very happy. Mum lives here at The Lodge!

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Care Homes Owned by Black Swan Care Group in Essex

Black Swan Care Group Locations in Essex (4)

Black Swan Care Group Reviews in Essex (207)

The Lodge

The Lodge

Maitland House

The Lodge

Spring Lodge

Spring Lodge

Valentine House

Valentine House

The Lodge

Valentine House

Valentine House

Valentine House

The Lodge

The Lodge

Valentine House

The Lodge

Maitland House

Maitland House

The Lodge

The Lodge

Awards / Recognitions (12)

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