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Care Home Owned by Black Swan Care Group in Lincolnshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Black Swan Care Group in Lincolnshire

Only the locations & reviews in Lincolnshire for Black Swan Care Group are showing below.

View the details of all 18 locations (with 967 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Lincolnshire (1)

 

1 Care Home owned by Black Swan Care Group in Lincolnshire

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The Haven

Whitehouse Lane, Boston PE21 0BE 

9.9 33 reviews
"My aunt moved into The Haven after staying there for 2 weeks of respite at the end of December. She loved it so much, she made new friends…"   Read all 33 reviews
Location Type Care Home

The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents. The home is beautifully decorated and has a homely atmosphere. It is named after… Read more about The Haven

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 38 Rooms from £1,050 / week

Black Swan Care Group Reviews in Lincolnshire (33)

9.8
Black Swan Care Group has a Group Review Score of 9.8 (9.765) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

The Haven

from Kate E (Niece of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into The Haven after staying there for 2 weeks of respite at the end of December. She loved it so much, she made new friends and enjoyed the activities and the food, she didn't want to leave.
The management team supported me and my family to keep her there permanently. My Aunt has loved
every minute since. The staff are so friendly and look after her well. Thank you so much to the amazing team!

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Review of

The Haven

from K F (Friend of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my very close friend every day and he is so happy at the home. He calls it his home and that's all I care about. I have recommended this to others as the staff are utterly amazing. Thank you from me.

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Review of

The Haven

from G F (Nephew of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly surprised by how clean and welcoming this home is. The staff were all very helpful.

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Review of

The Haven

from A F (Partner of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has dementia and Alzheimer, whilst she is healthy and physically fit, her memory, understanding is poor and sundowning is an issue. I visited The Haven to discuss respite. My first impressions was "wow", also the friendliness and understanding of the manager was so reassuring. Whilst being
shown around and speaking to both residents and staff, it was obviously a happy environment. The extras such as the bar, courtyard, activities programme, ensure service users are well catered for. After a half days respite, I am confident that this is the place for my partner.

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Review of

The Haven

from Helen L (Daughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited the home and met the manager to talk through care for my mother. My father and I were very impressed with the facilities, cleanliness and caring staff. My mother is at The Haven as a daycare resident one day a week at the moment. I am hopeful that this additional support will improve life
at home for her and my father.

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Review of

The Haven

from T P (Next of Kin) published on 15 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into The Haven for a couple of weeks care. The service was excellent, the staff and particularly the management did everything they could to help us with the stay. Very flexible, quick and efficient. The Haven is very clean and comfortable with nice home-cooked food. I would recommend.

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Review of

The Haven

from B C (Wife of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and every now and again he goes in for two weeks respite. It helps me through a stressful time and he enjoys his stay. Overall:
1) Very clean, everyone is friendly
2) Food excellent
3) The decor is very stylish, bright and colourful
4) Very accommodating when we ask for
help
5) All the staff, carers, even the maintenance people. cook are all excellent

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Review of

The Haven

from M M (Daughter-in-law of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very happy here, staff are great. He is much healthier/happier since moving to The Haven. Thank you, you all do a wonderful job.

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Review of

The Haven

from Lynn W (Daughter of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first walking to home it felt really nice, a gentleman sat in the reception area told me it was the best place to be, he only went in for respite but liked it so much he stayed. When the manager showed me around I was so impressed with the rooms, it is very modern and spotless. Sometimes I have
lunch with Mum and you wouldn't get better food in a five-star restaurant, afternoon tea is served with homemade cakes. Carers are very kind and nothing is too much trouble. It's top drawer. Wouldn't want your family to stay anywhere else.

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Review of

The Haven

from M F (Daughter of Resident) published on 9 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant premises with helpful friendly staff and management - one of the best.

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Review of

The Haven

from Shannon H (Great-Niece of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Haven looked after my incredible uncle in the final few months of his life. They went above and beyond in every sense of the word. Our family and my uncle were reluctant to move Uncle into the care system after previous bad experiences but we could not have asked for more. He even said to me, "if
this is where I end my days, then I am happy". The care is amazing but the life they bring to residents' days is what sets them apart. They have been amazing to us, as a family, no he has passed and we are grateful beyond words.

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Review of

The Haven

from Judy F (Friend of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a manager of a similar large care facility in Dorset and having knowledge of the diverse situations and requirements of residents, I am delighted and very impressed with the care and attention of my elderly friend. I have witnessed first-hand the staff, and especially the manager herself,
dealing with the resident's needs and well-being. The residents are always happy, content and loved, even the support networkers (handymen, cleaners, kitchen staff, laundry persons) everyone, infact, really cares for every resident and each other. It's a very happy and friendly environment.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words; I will be sure to pass them on to the staff at The Haven.


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Review of

The Haven

from Lesley W (Daughter of Resident) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum didn't want to go into a care home but she was unable to look after herself at home without lots of support. After viewing all the care homes in the area, I felt that The Haven was the best one available. After going into The Haven she has settled in well and looks happier and more relaxed as
she has company all day if she wants it. I feel happier as my mum is happy and I know she is safe.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind comments I will be sure to pass them onto the staff.


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Review of

The Haven

from P S (Friend of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting The Haven, Boston for some months now both to visit friends and to lead worship for residents. All the residents have been extremely positive about conditions, relationships and support and I have found all the staff without exception to be courteous, proactive attentive and respectful
at all times and demonstrating a 'team' ethos not so discernible in other establishments.

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Review of

The Haven

from C C (Friend of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arriving to leaving all the staff I have met are super friendly and extremely helpful. The home is modern and very clean. I was amazed that there is a salon within the building which looks very inviting. My friend's room is spacious and clean and has a fantastic patio area which she can enjoy straight
from her room via patio doors. She is extremely happy there and is delighted with the food, activities, entertainment the staff and she has made many new friends. I would highly recommend this home!

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Review of

The Haven

from D O (Son of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of weeks of starting to struggle living independently whilst caring for my mother (aged 90) it was obvious that my father (aged 91) needed some professional help. Following an initial enquiry to The Haven regarding respite care the wonderful manager came out to visit my parents at home
the very next day. She explained the options and described the facilities and services and we were able to view a room the following day. In fact, they were both able to move in the next morning - less than three days after my initial contact. The staff were so friendly and attentive that our family felt confident that my parents were in the best possible hands.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, I will be sure to pass this onto the staff.


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Review of

The Haven

from A E (Friend of Resident) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff and management very friendly and helpful. The person we visit tells us the food is delicious. We found the home very clean and tidy. The residents seem to have plenty of things to do. The outdoor space looks neat and tidy and although not in full bloom at the moment, I'm sure the
keen gardeners among the residents will be able to get involved during the summer months.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, The Haven is definitely a gorgeous home.


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Review of

The Haven

from Douglas G (Son-in-law of Resident) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager went out of her way to get my father-in-law (step) into The Haven as an urgent request following a discharge from the hospital. The carers and the care they gave was excellent, all staff I saw were polite, kind and nothing was too much trouble. The kitchen team ensured that meal choices
were excellent - brilliant care home.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, I will be sure to pass them on to all the staff at The Haven.


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Review of

The Haven

from Anne W (Daughter of Resident) published on 6 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at the home enough for being a huge part of my mum's life. She first started staying at the home beginning of 2020, following several falls at home. My mum was reluctant to go to a care home, however, she felt at home here and the staff were like her family. After a few more
months at home (and hospital following falls) she stayed at the home for longer periods. After a few more falls at home and the pandemic and lockdown, she made the hard decision to give up her home and live at The Haven.
She brought as much as she could from her home - including many, many pictures and Knick knacks. The staff were brilliant spending time with her, chatting about her family and many adventures over the last century. The staff did as much as possible during Covid to enable us to visit and many phone calls and nothing was too much trouble. The staff always provided her with the care and support that she wanted and they always gave her the time she needed. Thank you.

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Review of

The Haven

from Lisa Q (Daughter of Resident) published on 24 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for two weeks of respite care. She loved it so much, she decided to stay! The improvement in my mum's mental health and well-being is amazing. The staff are all fantastic and nothing is too much trouble.

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Awards / Recognitions (12)

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