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Care Homes Owned by Black Swan Care Group in Norfolk

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group in Norfolk

Only the locations & reviews in Norfolk for Black Swan Care Group are showing below.

View the details of all 18 locations (with 967 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Norfolk (9)

 

9 Care Homes owned by Black Swan Care Group in Norfolk

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Park House

6 Alexandra Road, Great Yarmouth NR30 2HW 

9.9 65 reviews
"Mum is really happy at Park House. She has made friends and gets on very well with all the staff. They like her too. She enjoys the…"   Read all 65 reviews
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both long-term and temporary respite stays are available from… Read more about Park House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 26 Rooms from £1,100 / week
Heathcote

19/23 Unthank Road, Norwich NR2 2PA 

9.9 49 reviews
"I enjoy being at Heathcote. Staff are very kind and answer my bell quickly. They are also very kind and welcoming to my friends and family,…"   Read all 49 reviews
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.… Read more about Heathcote

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Sensory Impairment
  • 29 Rooms from £1,000 / week
York House

47 Norwich Road, Dereham NR20 3AS 

9.8 86 reviews
"I am visiting my mother-in-law and am very impressed at the facility. Everyone is patient, kind and very helpful. The building is beautiful…"   Read all 86 reviews
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room… Read more about York House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 43 Rooms from £1,000 / week
Kings Lynn Residential Home

Kettlewell Lane, King's Lynn PE30 1PW 

9.8 64 reviews
"The BSKL took Mum in at short notice and cared for her very well whilst we organised some more local care. The staff and management were…"   Read all 64 reviews
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all accommodation situated on one level for ease of access. It has… Read more about Kings Lynn Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 47 Rooms from £1,200 / week
The Beeches

West Harling Road, East Harling, Norwich NR16 2NP 

9.8 59 reviews
"I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any…"   Read all 59 reviews
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.… Read more about The Beeches

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 46 Rooms from £1,000 / week
Chiswick House

3 Christchurch Road, Norwich NR2 2AD 

9.8 46 reviews
"Having spent 9 weeks in hospital, my husband needed to convalesce at home. Due to my foot being in plaster for 6 weeks following an…"   Read all 46 reviews
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs. Originally a large Victorian building,… Read more about Chiswick House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 32 Rooms from £1,000 / week
Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL 

9.6 81 reviews
"The home is very inviting and welcoming. I took my mother away for a few days break and the home sorted all her meds, helped her pack and…"   Read all 81 reviews
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for nearby amenities as well as being a short walk from the… Read more about Nightingale Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 29 Rooms from £1,000 / week
Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN 

9.6 45 reviews
"The staff at Laurel Lodge are amazing. Thoughtful, kind and always ready to help my mother. They are very friendly and will keep me updated…"   Read all 45 reviews
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over. The home… Read more about Laurel Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 32 Rooms from £1,000 / week
Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH 

9.6 43 reviews
"Thomas Tawell House is a wonderful home. The residents are happy and well looked after. They have lots of entertainment and residents and…"   Read all 43 reviews
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss. Recently purchased by Black Swan care group, the home is being… Read more about Thomas Tawell House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 37 Rooms from £1,000 / week

Black Swan Care Group Reviews in Norfolk (538)

9.8
Black Swan Care Group has a Group Review Score of 9.8 (9.765) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Chiswick House

from C M (Wife of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent 9 weeks in hospital, my husband needed to convalesce at home. Due to my foot being in plaster for 6 weeks following an operation I was not able to care for him, so the family decided to place him in Chiswick House for respite care. He spent the last 2 months in there and we all found it
to be extremely beneficial and supportive. The staff are very caring and happy to go 'the extra mile'. His room was delightful with a very pleasant view. New friendships were forged and he has made a steady gain in mobility and wellbeing having joined in exercise classes and general discussion groups. Everyone in our family especially my husband is extremely grateful for the kindness, encouragement and care he received while there.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Chiswick House

Thank you for your kind comments about the care and support your husband experienced at Chiswick House. We're so pleased he enjoyed his time with us and he is very welcome to return any time.


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Review of

York House

from V B (Daughter-in-law of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am visiting my mother-in-law and am very impressed at the facility. Everyone is patient, kind and very helpful. The building is beautiful and well maintained. I like that the residents can do as much or as little as they like. There are plenty of things to do should the residents want to. The food
looks good, plenty of choice and the tea abounds. Thank you for taking such good care of this special lady.

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Review of

Laurel Lodge

from Hannah S (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Laurel Lodge are amazing. Thoughtful, kind and always ready to help my mother. They are very friendly and will keep me updated after GP visits or any appointments.
The home is clean and tidy and the staff are very knowledgeable with manual handling.

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Review of

York House

from J C (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really great Christmas party. The food here is amazing, obviously a wonderful dedicated kitchen team. There are some really genuine caring staff in this home.

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Review of

Kings Lynn Residential Home

from Tony W (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The BSKL took Mum in at short notice and cared for her very well whilst we organised some more local care. The staff and management were all very helpful and kind. We felt Mum was safe and secure in the home and well looked after.

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Review of

York House

from P H (Son of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with staff, management and care at York House.

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Review of

Chiswick House

from P W (Son of Resident) published on 31 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father took up residence at Chiswick House at the end of December 2023. He had some falls in the early months requiring hospital care which was dealt with well by the home even though the ambulance took over three hours to respond. He feels at home in Chiswick House but considers there could be improvements
in residents washing facilities.

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Review of

The Beeches

from Rebecca M (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any concern that she was not being cared for as well as possible. All the staff are really lovely, nothing is too much trouble and they clearly understand the trials of dementia
and Alzheimer's. The home is always clean, tidy, welcoming and superbly managed. It thoroughly deserves it's 'outstanding' rating. I should also mention that the accounts department at Black Swan are similarly friendly and helpful.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you so much for your kind feedback. We have shared this with the staff. It was a privilege to look after Mum and listen to her stories for the short time she was with us.


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Review of

Chiswick House

from S B (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Chiswick House. The rooms are very clean and the food good. There are a lot of great activities which my mum really enjoys. Nothing is too much trouble for the staff and they are extremely caring. When I visit, I always feel welcomed as the staff are so friendly.

Reply from Amanda Bensly, Regional Manager at Chiswick House

Thank you so much for your kind feedback. The teams are thrilled to hear this, and feel privileged to support mum at the home.


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Review of

Park House

from B B (Son of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really happy at Park House. She has made friends and gets on very well with all the staff.
They like her too.
She enjoys the singing and trips to events, especially the Remembrance Day service and summer fireworks.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your kind feedback. It has always been such a pleasure to have Mum as part of the Park House community and sharing these special occasions are so important to us all.


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Review of

York House

from S S (Niece of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A delightful afternoon visiting my aunt for her birthday with an excellent afternoon tea provided by the staff at York House. This is such a friendly, vibrant place with helpful staff and happy residents. Residents' rooms are spacious and clean. The lounge is busy and well used by visitors and my aunt
has a favourite chair and is able to enjoy companionship and activities.

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Review of

Heathcote

from Rodney W (Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being at Heathcote. Staff are very kind and answer my bell quickly. They are also very kind and welcoming to my friends and family, my brother enjoys coming.

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Review of

York House

from Susan H (Daughter of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home ever!
Management and staff always friendly and cheerful and have good relationships with residents.

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Review of

Park House

from Denise C (Daughter of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care throughout, especially when the fan of a particular American singer "left the building". I cannot recommend the staff at Park House enough, caring every step of the way. Thank you all.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your beautiful feedback. While we only had the pleasure of supporting Mum for a short time, it was a real privilege to do so. The whole team send their best wishes to you all.


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Review of

York House

from Geoff H (Son of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum celebrated her 96th Birthday recently. York House provided a wonderful afternoon tea including a large cake to celebrate with family. The afternoon was fantastic (as always). The home made food was excellent. Every one is so kind and welcoming at York House.

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Review of

York House

from G K (Relative of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, even got offered lunch.

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Review of

York House

from John N (Friend of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! Just wow. My friend has recently transferred to York House from a care, home in Suffolk, there is no comparison between the two, York House is open, friendly, informative, caring, and well-managed, with staff who care and appear to enjoy the work that they do, this is visible on the faces of the
staff and the patients. In other so-called care homes, restrictions are placed on visitors, I suspect to suit the management of those homes, but not at York House, in fact just the opposite as a friend of a resident I am encouraged both to visit and to take each other out for meals and socialising, we are having a great time, which is all down to the excellent management and amazing staff of York House, We just cannot thank them all enough.

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Review of

Park House

from Hayley F (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic staff, so kind and helpful. Witness an incident recently and they reacted perfectly to it and saved the gentleman's life. I have no issues with any of the staff here at all and feel confident my mum is in really good hands.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your kind feedback. This has been shared with the team, who always aim to do their best in all situations throughout each day and night.


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Review of

York House

from S B (Son of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff very obliging and helpful. My mother seems to have settled in very well. The first impression was excellent.

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Review of

Kings Lynn Residential Home

from Simon H (Nephew of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has only been at Kings Lynn Residential Home 3 weeks but has settled in very nicely, she started off with respite but we have all agreed this would be best for her permanent care. She is well looked after regarding help with getting washed and dressed, taking her medication, mealtime food and
drink choices, plenty of activities going on and encouraging her to join in. Whenever myself or a member of family go to visit we are also very welcomed, staff make sure we have somewhere private to sit if we want to be out of her room, we are always offered drinks and snacks, it is very reassuring knowing that she has 24-hour care and has lovely people looking after her, treating her as one of their own, we have nothing but praise for the care she has received so far and are very much at ease that she is happy and safe and has helped this big move easier for us all.

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Awards / Recognitions (12)

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