Swan & Cygnet Care Ltd in Norfolk | 3 Care Homes

Review of
Cresta Lodge
from L C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad was taken into this carehome with very complex needs. After he had settled in nicely. He has had the very best of care. Right through from the management to all the staff. As a visitor to the home they make you feel so welcome. Keep up the good work.

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Review of
Manor House
from B H (Wife of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

The care home manager was very helpful in getting my husband transferred from the hospital where he had developed a grade 3 sore. This subsequently healed under the care and monitoring at Manor House. Each individual was nothing short of excellent in the care and support they offered - the only factor

which stopped us choosing excellent for the rating was a period of staff turnover which meant the remaining staff, through no fault of their own, often seemed stretched. Despite this, we have nothing but praise for their care and attentiveness, in particular the support offered towards the end of my husband's life, towards him and the whole family.

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Review of
Manor House
from G S (Granddaughter of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

All staff at Manor House are fantastic with my nanny and I have total peace of mind knowing she is cared for to a very high standard.
One of the staff is particularly special with my nanny and on days that Nanny isn't doing so well she works magic with her in a kind and gentle way.
Thank you Manor

House.

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Review of
Manor House
from T B (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mum has been living at The Manor for 4 and a half years. From her very first day there, she has been treated with the utmost care, respect and love. Time is taken to make sure she eats and drinks well, however long that may take. The team take joy in her happiness; dressing her well and appropriately.

They even do her nails to make her feel special.
The Manor has varied and regular activities including special events such as a Christmas outing to the Cathedral and a Christmas and summer party that relatives can join in. On their birthday, the residents are treated to a fabulous cake.
Being 200 miles away, good communication is essential. We have found the communication to be outstanding. If there is any concern, we are notified promptly. The entire team treat Mum and all residents as their own family and, indeed, the team at The Manor has become our extended family! Over the last two years, Mum's Dementia has worsened but the management team have supported me as I adjust to this.

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Review of
Manor House
from Nikki B (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

We were reluctant to move Mum to a care home but knew we had no choice as she was no longer safe in her own home, from the moment Mum stepped in the door she slotted in perfectly and was made so welcome. We never imagined we would walk away feeling happy but we did as we knew mum was in safe hands.

All the team at Manor House are fantastic from the domestic workers through to management. They are constantly getting the residents involved in activities and there's always a party going on for some celebration and the food is on another level, it is so good. We can't express how thankful we are to all the team for making Mum's few months that she was there so enjoyable and in Mum's last few weeks caring for her and us, her family. We will always be forever grateful for the kindness that was shown to us all.

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Review of
Manor House
from D M (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Mum has been at Manor House for nearly a year and I'm really happy to report that she is well cared for, safe and happy. It was a hard decision to move Mum into a care home but her dementia meant that she needed care that we just couldn't give at home. It was a really difficult start for her and the

rest of the family, given that she lost her husband of 63 years and we lost a father in the first week of her moving in. The staff and management have been so caring and helpful in getting her settled in and, although it took time, she now loves being there. From a relative's point of view, the staff are always pleased to see you and they keep you updated with any medical changes. They always have smiles on their faces. And they make a real effort with daily activities to keep them entertained and stimulated. Mum has been taken on a few trips away from the home and the staff have put on multiple parties (Easter, Summer, Christmas etc) which residents and relatives have enjoyed.

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Review of
Manor House
from Tina L (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Mum who has dementia took up residence at Manor House in the Summer of 2024 and we as a family have been blown away by the care she has received at Manor House. Mum is well cared for by an amazing team and has settled in well. She has a lot of interaction with the staff who can often be found dancing

with Mum in the lounges and I am always greeted by warm friendly staff who can answer any questions and update me on how Mum has been that day. She is well cared for, the food always looks delicious and of good quality and they always make sure mum has regular drinks throughout the day and she has eaten her meals. Excellent home and we are so grateful our mum is in a safe warm environment where she can be herself.

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Review of
Manor House
from A H (Friend of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Manor House staff was very kind and helpful when my friend was in respite care recently. They looked after her very well. The room which she used was a good size, with a lovely outlook onto gardens. She enjoyed the food too.

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Review of
Manor House
from Rita D (Niece of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My uncle went to Manor House for respite care because of health issues this extended to a few months. He was so well cared for, so happy to be there, that he decided to become a permanent resident. I cannot speak highly enough of the staff. There was always something going on and he was always included.

He loved his room which was always clean and tidy as was he. My thanks to the staff for their quality of care and support of him.

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Review of
Manor House
from Anna M (Power of Attorney of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My friend whom I have known for over 50 years and cared for over the last 15 years became a resident at Manor House in May 2023 due to deteriorating ability to care for herself. I found Manor House when I was looking locally to ensure I could visit her easily. My friend has received excellent care and

attention over her time there. The home is always clean, never smells anything other than pleasant. My friend's care is personalised, she has all her specific needs and desires met. Manor House has a strong management team, stable cohort of staff and they keep me informed of everything involving my friend. The staff are all polite and efficient. My friend speaks highly of all of them. The food is hot and varied. At almost 93, my friend's health has been excellent throughout her stay here. I would highly recommend it. As a nurse myself I am delighted at the care and attention she receives. I would like to thank all the staff for their care and compassion.

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Review of
Cresta Lodge
from S C (Son of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very dedicated to their roles. My mother went from almost bed ridden to walking (with a frame) within 4 weeks of her stay. This enabled her to be able to return home permanently. All the staff are friendly and caring. The decor in the home could do with updating and would be really good

if there was more space in the living area when visiting.

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Review of
The Moorings
from Antony B (Son of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

Dad was cared for and looked after by the caring, dedicated and professional staff at The Moorings for 4 months. We can't praise them highly enough. He and all the family truly appreciated their friendship and care at the end of his life.

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Review of
Manor House
from S B (Daughter of Resident) published on 21 May 2024

Submitted via Website • Report

Overall Experience

I am forever grateful that we found Manor House for Mum when she was no longer able to live on her own. There was always a lovely, positive, calm atmosphere whenever we visited. Mum had a super room which gave her plenty of space but was cosy. It was always kept spotless and tidy (as was Mum!). Mum

enjoyed being with the other residents and joined in the activities. She formed strong bonds of trust and mutual respect with the staff who were always welcoming at our visits (extending that welcome to visits from Mum's dog too). The standard of communication with the home was amazing, telephone answered within a few rings, feedback given in a timely manner following any medical visits etc. I felt completely confident that I was being kept informed about what was happening in Mum's life and knew that she was in very capable hands, receiving the best care possible. My thanks to the staff for their attention and concern, they increased Mum's quality of life for her last few weeks.

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Review of
The Moorings
from Jen W (Daughter of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

The Moorings is an absolutely amazing home with the kindest, nicest, most compassionate staff. My mother arrived in August 2023 in quite a bad way, but the carers, led by a wonderful lady, managed to settle her well and even got her involved in craft activities which she had never wanted to try in a

previous care setting.
Sadly, she died in April this year but following her wishes she remained in the care home until the end and I can only say the team were even more wonderful, if that were possible, during her last days. I will be forever grateful for the care, patience, kindness and compassion they showed her and would highly recommend The Moorings as a safe, caring, friendly and all-round fantastic place for a relative or friend. A heartfelt thank you to everyone.

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Review of
The Moorings
from Val W (Daughter of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My Mother lived at The Moorings for just over 3 years until she passed away. She always seemed happy, calm and well cared for. The staff were very welcoming, friendly and helpful. The manager in particular kept us updated on any changes and needs. Mum enjoyed being pushed around the lovely gardens and

also watching the rabbits, deer and birds in the fields beyond.
Mum was treated with respect and dignity, especially in her last few days. Consequently, she remained calm and peaceful.

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Review of
Cresta Lodge
from M B (Daughter of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

Mum has needed a great deal of care as her dementia has progressed. All The staff at Cresta Lodge have treated her with the utmost dignity, kindness, and concern for her welfare. They have also supported the family and worked with us to get the best possible care plan in place. Mum is safe, treated

with real affection, and has access to medical care from the local surgery whenever we are worried. Communication is excellent. Cresta staff feel like family to us now.

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Review of
Cresta Lodge
from Angela O (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

I only have praise for the staff that work at Cresta, everyone goes above and beyond in their care of residents. The staff made it such a happy place for the residents, my mum received care that would be beyond anyone’s wildest expectations. My mum enjoyed participating in the many activities, themed

events, parties, craft making, music singer visits, the chef's fabulous birthday cakes, and his cooking and day-to-day life. She always told me that everyone there was lovely and caring, she felt special. I can look back on my mum’s time at Cresta and feel happy in the knowledge that my mum received the best care and was happy living there, we feel very lucky indeed.
Five stars for absolutely everything!

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Review of
Cresta Lodge
from A K (Son of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

My father initially was a resident at Cresta Lodge until he died in February 2021. He suffered from dementia and was very well looked after by the team at Cresta. My mother joined him when her health seriously deteriorated. We really feel the staff know Mum's needs and genuinely cares about her. It

is reassuring to know she is being so well looked after.

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Review of
The Moorings
from Diane B (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

As soon as we walked into The Moorings we knew it was the place for Mum. It has the most friendly and welcoming atmosphere and nothing is too much trouble for the staff who take such wonderful care of Mum. (She is taking part in activities which we never thought she would do!). When mum was 90 she was

made a lovely cake by the fantastic catering team and all her children and grandchildren were made so welcome for the afternoon.
Mum is very happy at The Moorings and thinks of the staff as her friends.
I would very much recommend The Moorings to anyone looking for a care home for friends or family.

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Review of
The Moorings
from Jan H (Daughter of Resident) published on 5 April 2024

Submitted via Website • Report

Overall Experience

My mum has been at this care home for several months and I cannot speak highly enough about it. The staff are excellent; very kind and nothing is too much trouble. My mum loves being outside and the secure garden is great. There are always staff around and they are very helpful and supportive. I feel

supported too, which is lovely. A superb residential home.

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Care Homes Owned by Swan & Cygnet Care Ltd in Norfolk

Swan & Cygnet Care Ltd Locations in Norfolk (3)

Swan & Cygnet Care Ltd Reviews in Norfolk (127)

Cresta Lodge

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Cresta Lodge

The Moorings

Manor House

The Moorings

The Moorings

Cresta Lodge

Cresta Lodge

Cresta Lodge

The Moorings

The Moorings

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