1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Swan & Cygnet Care Ltd
  4. Locations Owned by Swan & Cygnet Care Ltd in Suffolk

Care Home Owned by Swan & Cygnet Care Ltd in Suffolk

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Swan & Cygnet Care Ltd in Suffolk

Only the locations & reviews in Suffolk for Swan & Cygnet Care Ltd are showing below.

View the details of all 4 locations (with 171 reviews) owned by Swan & Cygnet Care Ltd

Swan & Cygnet Care Ltd Locations in Suffolk (1)

 

1 Care Home owned by Swan & Cygnet Care Ltd in Suffolk

Sort by:
View on Map
Dell House

5 Nelson Way, Beccles NR34 9PH 

9.3 44 reviews
"I had a bad fall and was admitted to the A & E at the hospital and remained there until I was well enough to be discharged to a care home…"   Read all 44 reviews
Location Type Care Home

Dell House cares for up to 60 elderly residents in modern but homely surroundings, with facilities such as cafĂ©, shop, cinema, family room and bedrooms with direct access to gardens and first-floor garden terraces. This is a big step for what is… Read more about Dell House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 66 Rooms from £1,200 / week

Swan & Cygnet Care Ltd Reviews in Suffolk (44)

9.6
Swan & Cygnet Care Ltd has a Group Review Score of 9.6 (9.630) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Swan & Cygnet Care Ltd must have a Review Score.

Overall Experience

  • 17
  • 3
  • 0
  • 0
  • 0

Date Published

44
1
2
9
35
Review of

Dell House

from Ann H (Respite Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a bad fall and was admitted to the A & E at the hospital and remained there until I was well enough to be discharged to a care home for Respite Care. I was very lucky to go to Dell House where they had a room available. The home is very nicely furnished and the staff are exceptionally friendly,
and I have nothing but praise for the dedicated and caring treatment that I received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Michael C (Respite Resident) published on 8 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First-class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from S W (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Dell House for over two years until he died recently. He was very content there and always said the carers were so kind. During his last few weeks the carers were outstandingly compassionate, helpful and supportive to my father and me. I cannot praise them enough and am so
grateful that we found Dell House where he could spend the last two years of his life in such a happy place where he was surrounded by love and friendship. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from P P (Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here since my wife passed away a few years ago (I expected to have a nervous breakdown! But thank God that I did not.). Everyone here has been so kind and helpful. If I had not come here I think I would have had a nervous breakdown!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Sally G (Daughter of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Dell House for almost 17 months, and I am entirely happy with the care that she receives. Sadly, my mother suffers from advanced dementia and is unable to express her views properly, but it is clear from her reactions to the staff that she is fond of them and feels
safe and comfortable with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from J W (Wife of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell House is a lovely care home. My husband is very happy and treated and cared for well by all the staff. Management keep me informed of developments re his dementia. He is safe and I am confident that he is in the best place possible. Dell House is clean and run very effectively and efficiently.
Staff are professional and friendly at every level. My husband's needs are well catered for. The food is extremely good and there are lots of activities provided for residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from S G (Daughter of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all staff at Dell House. You have treated Dad so well and looked after him amazingly these last few weeks after his discharge from hospital.
Outstanding care from all staff, kind, hardworking, very patient. This was a huge comfort to me and the rest of the family. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from H R (Daughter of Resident) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Dell House is extremely caring and friendly. The organisation of medical needs is very efficient with a dedicated doctor visiting once a week. Management tries very hard to solve any problems and are very efficient and friendly. The food is very good and there is a wide selection for every
need. Care is on call 24 hours a day and a lot of attention is put in place to care for all the residents. The facilities are brilliant too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Michael F (Resident) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed. Nothing too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Marion F (Resident) published on 6 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find them caring, friendly and helpful. Had a problem but was thankful it was soon sorted. They also soon got on with my illness when I had a high temperature and another problem. They had a doctor here the next day on both occasions. I can only praise them and thank them for everything. The meals were
great. If you fancied something else they would do it. Once again, thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Anne H (Respite Resident) published on 29 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell House is very clean and has no bad smells. The staff are very friendly and kind. I am very fond of Dell House and would always return if needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Helen S (Respite Resident) published on 29 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff very friendly. Nothing was too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Jessie S (Respite Resident) published on 1 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated well and was soon well enough to go home. I never had a day where I felt unhappy, the staff were so jolly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Brenda B (Resident) published on 1 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most enjoyable stay. Looked after well. Recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Roger B (Son of Resident) published on 16 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell House did a great job caring for my father in the final few months of his life. I regret he did not agree to join the community a few years earlier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Ann R (Resident) published on 21 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found most of the staff brilliant, more than happy to help and most professional in the tasks they take on.
The food was excellent if a bit scarce and each breakfast is individually cooked to order! Beds are changed daily and there is always plenty of towels and hot water.
Many thanks for the care
of me!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from Bryan G (Respite Resident) published on 19 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Dell House was an excellent care home.
Staff were very good and pleasant.
Food and facilities were very good.
The Dell House was very nice and pleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from B B (Resident) published on 14 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very friendly and caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from B W (Daughter of Resident) published on 13 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was welcomed and settled in so well. I believe the catering and care is very good as mum always looks clean and well-nourished. The staff are coping marvellously in the current difficult times considering the restrictions of the virus pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Dell House

from N M (Son of Resident) published on 13 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother once a week and always receive a warm and friendly welcome from the staff. They show great care for my mother and make her feel very much at home. I'm very pleased with every aspect of her care. Well done to the whole team at Dell House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Swan & Cygnet Care Ltd in Norfolk Swan & Cygnet Care Ltd in Suffolk

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swan & Cygnet Care Ltd to verify any information. View our terms and conditions. Swan & Cygnet Care Ltd has a Platinum Service – more info.