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Care Homes Owned by East Anglia Care Homes Ltd

8.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by East Anglia Care Homes Ltd

East Anglia Care Homes Ltd Locations (2)

 

2 Care Homes owned by East Anglia Care Homes Ltd

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Halvergate House

58 Yarmouth Road, North Walsham NR28 9AU 

8.0 14 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Younger Adults
  • 50 Rooms
Sutherlands

136 Norwich Road, Wymondham NR18 0SX 

9.6 26 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 52 Rooms

East Anglia Care Homes Ltd Reviews (40)

8.8
East Anglia Care Homes Ltd has a Group Review Score of 8.8 (8.789) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to East Anglia Care Homes Ltd must have a Review Score.

Overall Experience

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Review of

Sutherlands

from Elizabeth L (Daughter-in-law of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After feeling very apprehensive about my father-in-law going into residential care our fears were soon overcome. We found the staff very caring and professional, kind to father-in-law and always made us feel welcome when we visited.

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Review of

Sutherlands

from Catherine W (Daughter of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but great admiration for Sutherlands Care Home (Wymondham). My mother has now been a resident there for a year. The care she receives is excellent. My mother clearly feels content and safe at Sutherlands. She is extremely well cared for. The staff are very caring, empathetic and warm.
There are activities provided most days and I am extremely impressed. The Activities Co-ordinator really takes time to cater for the interests of individuals.

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Review of

Sutherlands

from S E (Sister-in-law of Resident) published on 10 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law appeared to be content in his new surroundings. All staff were very obliging and pleasant, nothing was too much trouble. The food presented looked very appetising and plentiful. I left feeling confident that he was being cared for by a very competent team.

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Review of

Sutherlands

from Patricia C (Sister of Resident) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very happy here, it was the first time she had been away from me in 10 years and said she would love to come back again. She loved the food and thought your staff were lovely. The rooms were clean and comfortable. As for myself, everyone put my mind at rest and I want to thank them al
for their kindness.

Reply from Bharat Raghu, Managing Director at Sutherlands

Thank you for your feedback on the service at Sutherlands. I am pleased you and your sister found Sutherlands to be a lovely home. We look forward to welcoming your sister again.
Best regards.


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Review of

Sutherlands

from Joyce H (Resident) published on 2 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not find fault. The staff are marvelous. Can't fault the food. I have enjoyed being here. I have enjoyed the company, there is always someone to talk to. It's a lovely home. I am more happy here than in my own home.

Reply from Bharat Raghu, Managing Director at Sutherlands

I am so pleased to hear you are happy at Sutherlands.
Thank you for your review.


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Review of

Sutherlands

from A D (Daughter of Resident) published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support of residents is paramount to the very friendly staff and they are always engaging with them. The home has a very happy atmosphere.

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Review of

Sutherlands

from Shane C (Grandmother of Resident) published on 21 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home. Lovely people who work there, they look after my nan and plenty of other residents and treat me and my family nicely. I respect them all, they are like fellow friends. I am very thankful to them for looking after my lovely nan.

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Review of

Halvergate House

from H C (Daughter of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (who has dementia) has just spent 4 weeks at Halvergate House having respite care after a fall. Our objective was to help build his confidence again with walking and to provide round-the-clock care while we organised home care.
I was very impressed by the care Dad received from the whole
team. There were always ample staff on duty - including kitchen, care, and nursing staff. They took time to get to know Dad, his personal preferences and took our objectives seriously. Inevitably there is a settling-in period and the staff were reassuring about this. It was easy to get updates on how he was doing/what he'd been up to. Having a nursing team is also a real bonus.
They employ an Activities Coordinator who is there 5 days a week. This staff member took time to get to know Dad 121 and also organised small group activities which Dad enjoyed participating in - this made a very positive difference to the quality of Dad's experience at Halvergate House.
A big thank you to all.

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Review of

Halvergate House

from Terry C (Friend of Resident) published on 22 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care staff at Halvergate House to be very kind and caring. They really care about the residents they look after. The nurses and senior care staff are very professional and ensure I am kept up to date with any issues with the resident whom i visit. Thank you all for doing a good job!

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Review of

Sutherlands

from J W (Sister of Resident) published on 4 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister as much as I can.
The staff are always polite and attentive and make me feel welcome and involve me in any way they can.
My questions, queries or concerns are always treated with the utmost respect and answered on the spot or as quickly as possible.
My sister has limited mobility
but she is always included in any entertainment etc. I am always well-informed with anything that involves my sister.
I feel that at this stage, her needs are being adequately met and I feel happy in the knowledge that she is being cared for.

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Review of

Sutherlands

from C R (Daughter of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very glad we found Sutherlands to care for Mum. She has now been at Sutherlands for three months; we were initially impressed by the lovely atmosphere within the home. Our experience during the three months has reinforced our initial impressions. Mum has received outstanding care; we commend
all staff, they are kind, happy and patient, nothing seems too much trouble; they seem to really care for the residents. The nursing medical staff are great, very competent, attentive and friendly, always on duty and keeps us updated and well informed. The activities coordinator is marvellous, befriending and including all residents to whatever level they wish. Management has coordinated and inspired a proficient and effective team, including catering, cleaning and maintenance. We are very happy with the care and security at Sutherlands, but more importantly, Mum is happy and settled there. Thank you, Sutherlands; it is reassuring to know Mum is well cared for in such a nice environment.

Reply from Bharat Raghu, Managing Director at Sutherlands

Thank you for your lovely feedback. I am so pleased you are happy with the service. I shall share your comments with the staff.
Very best.


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Review of

Sutherlands

from C B (Wife of Resident) published on 12 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring right to the end. They looked after the family at a very difficult time for everyone. They kept us informed on what was happening at all times. Staff, including kitchen, maintenance, cleaning etc, made you feel welcome and knew who you were and who you were visiting.

Reply from Colin Newton, Operations Director at Sutherlands

Thank you for your lovely review; the team will be pleased to read your comments.


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Review of

Sutherlands

from Jennie A (Daughter of Resident) published on 15 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my mother, she is very happy, clean and tidy. She has a nice large room with a shower etc. The food always looks very nice and smells nice. The actual home has no nasty smell and is very clean and tidy. The staff are very friendly and helpful and seem to really care for the patients.
They do various activities at the home, and on occasion,l take them out for coffee, shops, cake etc. I am always made welcome and given coffee, and can pop in anytime, no appointment needed!

Reply from Colin Newton, Operations Director at Sutherlands

Thank you for your lovely review.
It is good to hear that your mother is happy and well cared for, and the team will be really pleased to read your comments.


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Review of

Halvergate House

from Tracy P (Daughter of Resident) published on 9 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to all of the staff at Halvergate House. I have nothing but praise and admiration for the whole team, what an amazing job you all do! nothing is ever too much trouble and they helped me to understand my mother's dementia and needs, no one can prepare you for the
day your mum doesn't recognise you anymore but with guidance and help from this wonderful team we managed to navigate our way through some very difficult times.
Halvergate became Mum's family, she became calm and happy in her surroundings and had the freedom to find her way through this illness. unfortunately Mum passed away recently, when staff came back into work to say their farewells and see her through the night she was shown so much love and I was very grateful to have been part of it all, So thank you all at Halvergate, for everything!

Reply from Colin Newton, Operations Director at Halvergate House

Thank you for your lovely review. Its so good to hear your mother was happy at Halvergate and you were pleased with the care and support provided by our team.


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Review of

Sutherlands

from Bernard D (Husband of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home for my wife very good. All the staff are friendly and caring, and residents are encouraged to take part in activities organised for them. Relatives are encouraged to visit at any time, outside meal times.

Reply from Colin Newton, Operations Director at Sutherlands

Thank you for your lovely review, and it's great to hear that you're pleased with the care and support we provide at Sutherlands.


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Review of

Sutherlands

from Diane F (Daughter of Resident) published on 27 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought it was a well-organised meeting providing food. Refreshments for all. Everyone seemed lovely and friendly, including all staff and residents and their families. It was good to hear from management on the improvements taking place and involving the residents in also asking them about menu choices,
also on themed food nights of their choice. There was definitely a nice feel to the home and my mum is happy in there and there seem to be lots more activities done with residents thanks to the activities coordinator.

Reply from Colin Newton, Operations Director at Sutherlands

Thank you for your lovely review. It is good to hear that you enjoyed the residents and relatives meeting and that you and your mother are happy with the care provided at Sutherlands.


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Review of

Halvergate House

from M P (Daughter of Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the care, compassion and kindness with which our 100 year old mum is looked after by the staff team at Halvergate House. Mum, who has been there since last May, has a complex range of needs and requires constant care and attention, but nothing is too much for the staff.
The home is spotlessly clean at all times and the food is appetising, varied and always served exactly according to Mum's requests. Everyone at the home, including the managers, nurses, care, domestic, maintenance and catering staff, works hard together to make sure that Mum's needs are fully met. Thank you to all concerned.

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Review of

Halvergate House

from C D (Son of Resident) published on 19 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Please may I say a big thank you to you all at Halvergate House.
The care you are providing for my mother is truly amazing. You are all so kind and compassionate towards my mother.
An amazing job in difficult circumstances.
To two members of staff, a big thanks from my dad, who is 89 and knows how
wonderful you both are (as are you all).

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Review of

Halvergate House

from S E (Son of Resident) published on 10 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always tidy and clean and the staff are all fantastic from the bottom to the top, nothing ever seems too much bother for any of them, and any concerns are dealt with and discussed and they always have time to explain about my mum's health and medication. The care my mum receives seems very
well planned and executed and she always says how nice all the staff are and how helpful they are.
The food looks nice and is always eaten with desserts at lunch and tea and hot or cold drinks brought round regularly.
I cannot rate this home highly enough in the six weeks my mum has been there and I'm extremely happy with the knowledge she will be looked after very well here in the future.
And finally on Xmas day while we were there father Xmas came round with 2 lady helpers and all residents were given a bag of 5 or 6 presents which was a very nice touch.

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Review of

Halvergate House

from Pat M (Wife of Resident) published on 31 December 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a very big thank you to all of the staff for looking after my husband for the last year.
Their care was second to none cannot praise them enough. The food was brilliant too.
Everyone is so dedicated to what they do.
Many thanks to you all.

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Awards / Recognitions (1)

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Frequently Asked Questions about East Anglia Care Homes Ltd

How many Care Homes does East Anglia Care Homes Ltd own?

East Anglia Care Homes Ltd own 2 Care Homes.

Which East Anglia Care Homes Ltd Care Homes have the highest review score?

Sutherlands & Halvergate House have the highest review score.
East Anglia Care Homes Ltd in Norfolk

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