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Gemini Care Ltd Locations (2)

 

2 Care Homes owned by Gemini Care Ltd

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Winchley Home

Rectory Lane, West Winch, King's Lynn PE33 0NR 

8.1 2 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 41 Rooms
The Lodge

London Road, Copdock, Ipswich IP8 3JD 

9 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • 44 Rooms

Gemini Care Ltd Reviews (11)

Reviews Posted for members of Gemini Care Ltd

Overall Experience

  • 7
  • 3
  • 0
  • 0
  • 1

Date Published

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10
Review of

Winchley Home

from C W (Granddaughter of Resident) published on 19 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is a resident here. She loves it they do so much for the residents. The staff go out of their way. Christmas time was lovely staff put on a brilliant party and food and really got residents into the Christmas spirit. Rooms are lovely and cleaned really well. The grounds are lovely and we love
sitting in the garden when the sun is out. The home is clean and always looks so inviting. My nan loves the food all home-cooked by the chef. Entertainment is great my nan loves the events the home put on . My nan loves it here and wouldn't have her anywhere else. Keep up the amazing work you do.

Reply from Gina Reeve, Registered Manager at Winchley Home

Thank you so much for your kind words which I will pass on to all the staff and we are so glad to hear you and your loved one is happy and enjoying living at Winchley Home.


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Review of

Winchley Home

from Eric L (Friend of Resident) published on 11 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been refused access to see my friend from early November until today. The resident had no other visitors. She died (I think unnecessarily) this morning and I was informed of the death by the power of attorney who had never visited her in her residence of 4/5 years. The reason for refusal was
delivered to me by staff who said 'It's confidential'.
I do believe that there may well have been a medical reason for her death but I think that having visited her nearly every week for the past two years, my non-appearance for two months meant that her quality of life reached a very low point.
I do believe the cause of refusal was initiated by the Manager's husband (Maintenance Manager) who objected to me waking my friend from a doze, by poking me in the arm with his finger. I remonstrated for his assault.
You have, as a result of this death, lost a good paying resident.

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Review of

The Lodge

from Stephen G (Son of Resident) published on 29 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During Christmas, my mother's health deteriorated very quickly. Following a short stay in hospital, we required the services of a care home. We contacted The Lodge at Copdock and they were very helpful. My mother was taken into the home and she was looked after very well by all the staff. We found the
home clean and tidy and there was always a happy atmosphere.
A big thank you to everyone one at The Lodge for making my mum's stay comfortable.

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Review of

The Lodge

from Brian V (Son of Resident) published on 2 June 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has severe dementia. She has the classic issues of fear and instability when visiting the hospital. The team at The Lodge have the utmost care and sensitivity with my mothers problems. Their patience in times of my mother's difficulties is clearly designed to bring about calm in a sure, safe
and considered manner.


The facilities are clean and tidy. Their arranged activities are very stimulating. It is a pleasure to see my mother at The Lodge: she is safe.


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Review of

The Lodge

from William I (Power of Attorney of Resident) published on 31 March 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a mean death in a previous home our friend moved into the above home Nov 2013, a decision that has never been regretted. All her personal and medical needs have been very well looked after and she has made an excellent recovery. Her progress is largely down to local management who run a tight
ship and extremely supportive staff. I would have no hesitation in recommending this home to anyone.

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Review of

The Lodge

from Carol F (Wife of Resident) published on 9 March 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in The Lodge since September 2010. The care he had was amazing, all the staff and management are really caring people and never passed a resident without a friendly word or cheery smile. Unfortunately my husband passed away, but the care he had and the kindness shown to me was second
to none. This care home is always clean, happy but above all what a care home should be, caring.

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Review of

The Lodge

from Brian T (Son of Resident) published on 29 February 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has always been honest, open and helpful to us. They have a very hard job on their hands and staff and management all seem to do their best to look after the residents in the best way possible.

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Review of

The Lodge

from Lisa F (Daughter of Resident) published on 24 February 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for a year now and initially she was very frail and quite poorly having been living on her own with family support previously. The lodge were able to accommodate her at very short notice and under difficult circumstances, us as the family have been grateful to have mum in
a placement to which adapts to her changing needs and offers family support to ensure mum receives specialised care. She has thrived since being at The Lodge/Copdock and staff and management are all excellent.

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Review of

The Lodge

from J N (Wife of Resident) published on 4 February 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at The Lodge for more than 3 years now. I visit almost everyday only missing when an occasional Bank holiday, no transports available. I have always found it a warm and comfortable place, all of the residents and visitors are treated with kindness and consideration and in my opinion
the care of the residents is excellent.

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Review of

The Lodge

from Robert V (Husband of Resident) published on 11 January 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management are capable and efficient. The carers are excellent and considerate in their dealings with the residents. The staff are all very friendly and welcoming.

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Review of

The Lodge

from Caroline A (Daughter of Resident) published on 5 January 2016

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over recent months the service has worked hard to meet the necessary standards set by CQC .


However, I do think that there is still room for some improvement. I would like to see the communal lounges look more like lounges and not just communal areas. For instance, residents do struggle with cups

of tea and either have to rest the cups on the arm of their chair or bend down and put the cups on the floor. Narrow side tables between chairs, I am sure would help. The windowsills tend to get crowded up with unnecessary items. I would like to see "staff stations" in each communal room, to accommodate things such as drinking straws etc, so that the windows are more pleasant to look at. The flooring is kept to a good standard and so are the bedrooms, but other areas need attention; windowsills again, get sticky and the windows could do with regular indoor cleaning. I would like to see front and back gardens more accessible to residents, perhaps they could be taken out there as a group, with staff on duty by them when the weather is fine. Activities could be held outside. The standard of the communal furniture, in particular the chairs is very poor, when you think that these old folk are sitting in them all day, every day, some chairs must make their legs numb, due to the lack of cushioning in the seat pads. More fresh air needs to be obtained somehow, as the large lounge does get rather odorous at times.


However, on a good note I am hoping to discuss this with the service manager at some point in the new year, and I do want to get myself more involved.


I know that this all sounds negative, but the service is working to improve and they can't improve if they don't know where to make the changes. I would like to think that issues can be discussed openly with a view to improving wherever possible. WE MUST ALL seek for continued improvement and I don't mind taking part.


Reply from The Lodge Management, The Lodge Management at The Lodge

Dear Caroline,


Thank you for taking the time to provide us with feedback regarding The Lodge.


We very much value your comments and will use it to make the necessary changes to our service in order to improve care provision for the residents. Please be assured that your feedback will be discussed in detail with the appropriate departments so they can also learn from your comments.


On a separate note, thank you for your kind words regarding the standard of the bedrooms and staff support and as such, I am very confident that with some effective adjustments to our processes we can eliminate the issues you mentioned.


Best regards,


The Lodge Management


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Awards / Recognitions (0)

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Frequently Asked Questions about Gemini Care Ltd

How many Care Homes does Gemini Care Ltd own?

Gemini Care Ltd own 2 Care Homes.

Which Gemini Care Ltd Care Homes have the highest review score?

Winchley Home & The Lodge have the highest review score.
Gemini Care Ltd in Norfolk Gemini Care Ltd in Suffolk

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