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Care Homes Owned by Hellendoorn Healthcare Ltd

9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hellendoorn Healthcare Ltd
Hellendoorn Healthcare is a small independently run group of care homes in the East of England.

Nursing and residential care are offered for older people and those with dementia and it's associated conditions.

Person-centred care is offered to individuals to help them remain as independent as possible.

Both homes are close by to local amenities and transport links and have good standing within their communities.

Hellendoorn Healthcare Ltd Locations (2)

 

2 Care Homes owned by Hellendoorn Healthcare Ltd

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North Bay House

Borrow Road, Oulton Broad, Lowestoft NR32 3PW 

9.9 28 reviews
"My father has been living at North Bay for 5 months now and I cannot commend the home highly enough. It's not an easy thing to find…"   Read all 28 reviews
Location Type Care Home

North bay house is a beautiful old Georgian house overlooking the Norfolk Broads and has been decorated in keeping with its natural ambience. Carers pride themselves on giving person centred care, under the guidance of a qualified nurse and doctor.… Read more about North Bay House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 29 Rooms from £1,200 / week
Pear Tree Lodge Residential Home

Leiston Road, Knodishall, Saxmundham IP17 1UQ 

9.9 38 reviews
"Pear Tree Lodge provided my dad with outstanding support and care in the month he was there. From the day he arrived, he was treated with…"   Read all 38 reviews
Location Type Care Home

Pear Tree Lodge Residential Home is a luxury, family-run care home for the elderly. Those with dementia, a disability or other associated conditions. The home itself is all ground floor with 41 bedrooms. There are three separate lounges including… Read more about Pear Tree Lodge Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • 41 Rooms from £995 / week

Hellendoorn Healthcare Ltd Reviews (66)

9.9
Hellendoorn Healthcare Ltd has a Group Review Score of 9.9 (9.930) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hellendoorn Healthcare Ltd must have a Review Score.

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Review of

North Bay House

from Anne R (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at North Bay for 5 months now and I cannot commend the home highly enough.
It's not an easy thing to find yourself needing to choose a care home for your parent, but right from our initial approach, their prompt assessment of dad and welcoming attitude has made the whole process
so easy. Dad was at a very low ebb when he came to the home and everyone has done their very best to make him feel at home and settled. He is well cared for and treated with compassion and dignity. Most importantly dad seems happy to be there. I have been struck by the warm family feel to North Bay. However, the best thing about North Bay is their wonderful staff. It is obvious that everyone, from management, nursing staff or care assistants really care about their residents.
I should also say that I am really grateful for the support the home has offered me, from practical advice, training opportunities and sometimes just for somewhere to cry and be told you are doing ok, too!

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Review of

Pear Tree Lodge Residential Home

from R W (Son of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt really guilty placing my mum into a care home, but have been very happy with the way she has settled into this environment. This has given me peace of mind because of the caring staff and its good facilities.

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Review of

Pear Tree Lodge Residential Home

from Michelle N (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pear Tree Lodge provided my dad with outstanding support and care in the month he was there. From the day he arrived, he was treated with the utmost care and compassion. Nothing was too much trouble for the staff. The food, cleanliness and entertainment programs were all thoughtfully put together. Sadly
he died whilst at Pear Tree Lodge, but as a family we can't imagine anywhere would have provided as much dignity and compassion to my dad in his final days and hours.

Reply from John Hellendoorn, Owner at Pear Tree Lodge Residential Home

Thank you for your kind words, we will pass on to all of the staff.


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Review of

Pear Tree Lodge Residential Home

from Alec N (Brother of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well looked after and very happy.
Everybody is so kind and caring.
He feels like he is home!

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Review of

Pear Tree Lodge Residential Home

from P C (Wife of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pear Tree Lodge has a wide variety of activities to suit all residents.
Very warm and welcoming and extremely clean.
All staff and management are very caring and welcoming.
I love to feel involved in the craft activities and enjoy a lovely meal with my husband.

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Review of

North Bay House

from K S (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say - from my first telephone call to now, I have had excellent rapport with the management and staff. Everyone is so caring and friendly. The care and attention my mother is receiving is second to none. Absolutely brilliant. I cannot praise North Bay House enough, their dedication to looking
after their residents cannot be faulted. They treat everyone (myself included) with love, dignity and respect. I am pleased I chose North Bay House for my mother to spend her later years.

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Review of

North Bay House

from Sharon H (Daughter-in-law of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother and Father-in-law moved into a double room at North Bay earlier this year. We could not be happier with the care they have received. Excellent home, fantastic staff, all second to none. The manager and her team could not have been kinder. Amazing care home in a stunning location, overlooking
the Norfolk Broads.

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Review of

Pear Tree Lodge Residential Home

from A S (Brother of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited the home while looking for a place for my brother, who has dementia. We were impressed by the friendliness of the staff, the comfort of the rooms and how spacious the inside and outside of the home was. My brother settled very quickly as is so well looked after. He has had trips out where
he has thoroughly enjoyed. There is regular communication and updates from staff, and we are always made welcome when visiting and all staff are very approachable and reassuring. It wasn't an easy decision to trust someone else with my brother's care, but from day one, he has been very happy, and it has made a huge difference to all our lives, knowing he has the best care, especially regarding his dementia.

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Review of

North Bay House

from Cathy G (Daughter of Resident) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enormous pressure and worry have been taken off our family. It has been a difficult decision to put Mum into care.
The staff are all very warm, welcoming, considerate and very communicative. Mum is very well looked after and happy. The staff also seem happy and always go the extra mile for us. Thank
you.

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Review of

North Bay House

from J U (Daughter of Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the previous experience of another care home which caused us as a family so much stress and heartache about my father's care, the truth is we were going in and caring for him. We are so thankful to have found such professional overall care for my father. We have been relieved of so much anxiety
ourselves. A beautiful family environment, full of love at North Bay House.

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Review of

North Bay House

from Jill F (Daughter of Resident) published on 23 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always welcomed by name when visiting. Everyone knows the family as well as the person they care for. My mother is always clean, well-dressed and tidy. Her needs are always met as they change with her ageing. Permission is sought for changes to her care. My mother is very happy at the care home.

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Review of

Pear Tree Lodge Residential Home

from Jacqui G (Daughter of Resident) published on 11 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent four years at Pear Tree Lodge and I highly recommend this wonderful care home to anyone. Dad transitioned very quickly to residential care and this is very much due to their approachable and experienced manager and her team of very personable and well-trained carers. Pear Tree Lodge is a community
and Dad became part of that; they nurtured his love of music, sporting abilities and woodwork skills, embraced his sense of humour and gave him one-to-one support when he needed it. There is a smile for everyone at Pear Tree Lodge and you feel the warmth as soon as you enter the door. Pear Tree Lodge is exquisitely clean, the laundry always smells so fresh and Dad thoroughly enjoyed the home-cooked meals. With Dad's ever-changing Parkinson's symptoms, the staff's attention to detail was second to none, ensuring he received the best possible care for his condition at all times. Dad ended his days at Pear Tree Lodge, nursed, as always, with kindness, and compassion. Thank you.

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Review of

Pear Tree Lodge Residential Home

from J G (Wife of Resident) published on 11 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted politely. All the staff talk to you and we talk to them. Any concerns are regularly informed and discussed. My husband is well cared for and seems happy and settled. He is always clean and tidy and we can walk around the home freely. The outside spaces are relaxing and attractive. I feel
he is safe and that they know and understand his needs. This means I can relax and not have the same worries and concerns that I had to cope with.

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Review of

Pear Tree Lodge Residential Home

from Margaret G (Widow Widower) published on 31 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two and a half years at Pear Tree Lodge and in that time he was exceptionally well cared for. It always felt like we were part of a big loving caring family. Nothing was ever too much trouble and they were always gentle and kind, not just with my husband but with all residents. I volunteer
now and the care is still as good as ever. Excellent place

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Review of

Pear Tree Lodge Residential Home

from Susan M (Daughter of Resident) published on 25 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely clean and bright environment. The staff are all very friendly and attentive. The management team have always got time to speak with you. A very well run care home.

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Review of

Pear Tree Lodge Residential Home

from F H (Husband of Resident) published on 21 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the final eighteen months of my wife’s life during which she endured, with great dignity, the competence-reducing effects of Parkinson’s disease and dementia, the management and staff of Peartree Lodge attended to her every need with truly exemplary, sincere concern. Consequently, when we had to
accept the end of her life in 2023, we were able to reflect on the time spent in Pear Tree in the certain knowledge that she had always received professional, yet personalised attention. We are so very pleased that we entrusted her care to Pear Tree Lodge. And, moreover, we wish to record the kindness shown to the members of our family who were present at Pear Tree Lodge throughout my wife’s final, vital days.

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Review of

Pear Tree Lodge Residential Home

from Martin R (Son of Resident) published on 21 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pear Tree Lodge is a lovely peaceful home for people to spend their latter years. It is well run by the manageress, who is always available to talk to regarding any issues arising, but also just for a general chat. The staff are all very friendly and approachable, and seem to be on first name terms
with all the residents.
The home is always clean and smelling fresh and airy when you visit and all the rooms appear to be well-presented and maintained.
Residents are offered a wide range of activities, including days out to various places.
From my experience of the home, I cannot speak highly enough about the care given to all the residents and would thoroughly recommend Pear Tree lodge to anyone considering it for themselves or a loved one.

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Review of

North Bay House

from V W (Wife of Resident) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so kind and helpful so my husband settled very quickly.

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Review of

Pear Tree Lodge Residential Home

from Pauline C (Friend of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend several times since she has been at Pear Tree Lodge. Everyone is so kind and friendly and nothing is too much trouble. My friend has been able to join in some wonderful activities that she would not have been able to do at home.
I was invited to stay for lunch and the food
was very enjoyable and had lots of choices.
It’s very welcoming with a lovely atmosphere and always looks bright and fresh.

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Review of

Pear Tree Lodge Residential Home

from K J (Daughter of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are friendly, caring and welcoming. I feel they care for my dad really well. They organise great activities, the kitchen caters for his dietary needs and medical care. I feel that the care home is very secure and treats the residents with dignity and respect.

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Awards / Recognitions (2)

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Frequently Asked Questions about Hellendoorn Healthcare Ltd

How many Care Homes does Hellendoorn Healthcare Ltd own?

Hellendoorn Healthcare Ltd own 2 Care Homes.

Which Hellendoorn Healthcare Ltd Care Homes have the highest review score?

North Bay House & Pear Tree Lodge Residential Home have the highest review score.
Hellendoorn Healthcare Ltd in Suffolk

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