Kingsley Healthcare Group in Dorset | 3 Care Homes

Review of
Branksome Heights
from C D (Cousin of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Prior to my relative becoming a resident of Branksome Heights, he would take respite breaks there. He was always very complimentary about the care he received. He is now a permanent resident and on the occasions I have visited I have always been made to feel welcome by any staff member whom I happen

to come across. My relative is always taking part in activities - as seen in photographs on social media - and I think that is brilliant and more to the point he is well cared for. The food is exceptional for a care home. I really do think it's a lovely care home.

Reply from Branksome , Home Manager at Branksome Heights

Thank you for such a kind review, it is a pleasure to look after your relative at our lovely home.

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Review of
Queen Charlotte Care Home
from A K (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

My dad is so happy. Laughing and smiling, he has put on weight, we have not seen him looking so happy eating and drinking well. The activities are amazing, lovely atmosphere in the care home, dad loves it. He has always been a people person, I think I take after him. I came to join dad for my lunch

on Boxing Day. The meal was so good and the dining room experience was so nice to have the party. The lift being fixed and signs being put up for the contractors not to park in the care home car park, so there was enough parking for relatives. I am so glad dad is at Queen Charlotte Care Home.

Reply from Mark Grundonner, Care home manager at Queen Charlotte Care Home

Thank you so much for your kind review it is lovely that dad is settled and happy at Queen Charlotte I will share this with the team.

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Review of
Branksome Heights
from Elaine A (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Mum moved into Branksome Heights nine months ago, having decided she wanted more social contact and less responsibility. After visiting several local homes, she could not have made a better choice. From the moment Mum moved in, she has been made to feel very welcome, is looked after, treated with dignity

and feels very at home.
The home is light and airy, always clean, and has a lovely, relaxed atmosphere. The whole team is very friendly, helpful, caring and go over and above what we expected. Everyone takes the time to welcome and engage with you.
Mum enjoys taking part in the daily activities, which are inventive and fun. The food is great and I enjoy joining her for the occasional meal.
My sister and I feel very content knowing Mum is in a safe and secure home where she still has the level of independence she wants but with the care and support of the team around her.
Well done Branksome Heights!

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for taking the time to write such a lovely review, it is our pleasure to look after your mum.

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Review of
Branksome Heights
from L K (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Dad came to stay here for a couple of weeks and ended up extending his stay for a few more weeks. From the minute he arrived until he left, the care and attention he received was wonderful. Everyone who works here gives 100% to the residents, nothing is too much and everybody is always smiling and happy.

Any request I had for Dad was always given the utmost attention and followed through. As a visitor, I received more than I would have expected and treated with kindness and it was a pleasure to visit my father every day. I have nothing but praise for the staff and would highly recommend this care home.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for such a lovely review, it was our pleasure to care for your father.

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Review of
Branksome Heights
from Nicky H (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for over two and a half years and I've been very happy with her care over that time. We have good communication between the home and me. I like the fact that they retain staff and my mum has familiar faces around her and her care is personalised to her individual needs.

The facilities and activities provided are good and although Mum doesn't always join in, they appear to be wide-ranging to appeal to all of the residents.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for your lovely review, it is our pleasure to care for your mother.

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Review of
Queen Charlotte Care Home
from Christopher G (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Care home is a welcoming as you walk in. Staff have the resident care and we'll being always. Any plans issue they contact the family and keep you updated. The home is clean and oder free. Activity team do a lot with the resident and family can join in

Reply from Moira Stevens, Cate home manager at Queen Charlotte Care Home

Thank you very much for the lovely review. It means a lot to the team that care for our residents.

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Review of
Branksome Heights
from Lorraine F (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The home is very much a home from home.
Everyone is welcomed with open arms and the staff are very friendly and help out with anything we ask. You can see and speak to the manager if she's in or if not, there's always someone to talk to.
It's always kept very clean and the residents are kept entertained

and busy every day, the food is lovely and if you go out and come in late, they will always have something for you.

Reply from Branksome Manager, Home Manager at Branksome Heights

Thank you so much for your lovely words, it is our pleasure to look after your mum.

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Review of
Branksome Heights
from Carol C (Friend of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

There is a very welcoming atmosphere as soon as you walk into the reception area. I have visited my friend (a resident) more than once and each time, the staff greet you with a smile.
My friend needs a lot of support and it was very clear to me just how much care and gentle attention he is given.

Staff seem to know his needs and preferences so well. Nothing is too much trouble for them.
The premises are kept beautifully and the variety of thoughtful and engaging activities is wonderful. I can see a real improvement in the physical and emotional health of my lovely friend since he moved there. Another fabulous thing is how my friend's wife, one of my closest friends, is so relieved that her husband is so well cared for. It's such a blessing for her to know that her beloved husband is happy.
Should I ever need that level of nursing and care, I would count myself very lucky to stay at Branksome Heights Care Home.

Reply from Branksome, Home Manager at Branksome Heights

Thank you so much for taking the time to leave such a lovely review.

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Review of
Queen Charlotte Care Home
from Steve B (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

When we were invited to view the home for the first time the management team were very informative giving us all the information we were asking for, showing us the room Dad would be in, along with all other facilities and whilst walking round we were impressed with how friendly all the staff were, taking

time to talk to us about everything they do during the days to occupy the residents.
The residents have an exceptional menu choice each day and we noticed how kind and patient all the staff are with them all.
Another thing that impressed us was how clean the place was kept as well.
If you want a meal with your loved ones whilst visiting this can be arranged with notice at a very reasonable price.
Can't speak highly enough about Queen Charlotte Care Home and all the staff and we know we have found the home our Dad deserves to be in and looked after as we would want him to be.

Reply from Mark Grundonner, Cate home manager at Queen Charlotte Care Home

Thank you very much for this lovely review. I will share this with all the staff at Queen Charlotte. We are very happy that dad settled here.

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Review of
Branksome Heights
from J W (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I cannot praise this care home highly enough. My father stayed for a few weeks in November and December and everyone made him feel welcome and cared for during his entire stay. All of the staff are amazing, kind and helpful and nothing was too much trouble.
Being a fussy and plain eater, anything my

dad asked to be cooked was catered for whenever requested.
The cleanliness of the place was second to none and plenty of staff on hand to assist, day or night. I cannot thank them all enough for caring for my dad and would recommend this care home to anyone looking for a care home for their elderly loved ones or just for respite care.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for taking the time to leave such a lovely review, we are glad your father enjoyed his stay with us. Your comments have been shared with our wonderful team at Branksome Heights.

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Review of
Branksome Heights
from David T (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Branksome Heights is like a luxury hotel. You are always welcomed in a warm, friendly manner by all of the staff. The lounges, restaurants and other rooms are beautiful and spotlessly clean. There is a wonderful feeling of serenity and all the residents look so relaxed and happy. The food is outstanding

and beautifully presented. My father's health has significantly improved since being a resident at Branksome Heights due to their high level of nursing care and kindness. I have total peace of mind that my father is being looked after in the best possible way. A big thank you to everyone at Branksome Heights.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you for taking the time to write such a lovely review about our wonderful team at Branksome Heights, it is our pleasure to care for your father.

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Review of
Branksome Heights
from Emma S (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My father has been a resident at Branksome Heights since March last year and I have been consistently impressed and reassured by the high standards this lovely care home provides.
The home feels more like a hotel with personal and extra special touches (like daily cakes in reception and beautiful,

seasonal floral displays and decorations) and is absolutely spotless everywhere.
The rooms are of a high standard and the communal areas, such as lounges, dining rooms, quiet areas and the garden and extensive terraces, are all superb.
But above all, the staff are wonderful; whether it's the care team, reception team, housekeeping, maintenance team or management team, everyone has time to talk and always gives a warm welcome.
I get great communication on my father's health and residents are encouraged to be engaged in activities and entertainment. It really has the personal touch. And to now have a dedicated specialist dementia nurse available, plus a nursing team is such a luxury.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for writing such a lovely review, it is our pleasure to care for your father. Your wonderful comments have been shared with the amazing team at Branksome Heights.

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Review of
Highcliffe Nursing Home
from J J (Wife of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

The care my husband receives is outstanding. His needs are met with empathy and understanding. The quality of service we both receive here is exceptional, all the staff are and friendly and are a credit to the company. My thanks to them all.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind review which will be shared with the team.

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Review of
Highcliffe Nursing Home
from B W (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

I would not hesitate to recommend Highcliffe Nursing Home, they are professional, friendly, efficient and nothing is too much trouble for either the residents or the relatives. They even helped out when we had to adopt a little undercover work with the laundry and my mum never realised!
We were so

lucky my mum stayed at this nursing home, do not hesitate.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your lovely review - it was an absolute pleasure to look after mum.

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Review of
Highcliffe Nursing Home
from Judy B (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum is very happy and content in the Highcliffe Nursing Home, she has a good routine, she loves the food, which is always of the highest standard. She enjoys all the activities, which are thoughtfully planned. The staff are very supportive and friendly to my mum and the whole family. I thoroughly

recommend it.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you so much for your kind review which is appreciated by us all.

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Review of
Highcliffe Nursing Home
from G W (Wife of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Before my husband decided to stay I was here for a little over a month. I was very pleased and reassured that he would be happy here and I was proved right.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind comments which we are very grateful for.

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Review of
Highcliffe Nursing Home
from C H (Son of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

It's very organised and well run. The staff work very hard and in the main manage to be friendly and patient to both residents and their visiting friends and relatives. It has very pleasant and homely atmosphere which I know my mum appreciates and I know she is being well looked after. The activities

team are especially excellent and let residents know what is going on in the lounge which is priceless.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind feedback which will be shared with the team.

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Review of
Highcliffe Nursing Home
from V D (Wife of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

All the staff are very helpful, patient, and gentle with the residents and friendly to me. The home is always clean and meals are good and well presented. I go in regularly and would certainly recommend this home.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your review and kind words. We will share your feedback with the staff.

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Review of
Highcliffe Nursing Home
from Clive M (Son of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

Originally planned for a 4-week respite break but due to ongoing medical issues had to extend it to 12 weeks. The staff were very understanding and were happy to keep extending the care while my wife recovered from her illness.
My father soon settled in and enjoyed his stay (He has early dementia).

His room was lovely with an en-suite shower room. The staff were very happy and cheerful and always willing to help with any requests.
Will use it again for respite care if necessary.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind review which we will share with all the staff.

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Review of
Branksome Heights
from David T (Son-in-law of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

Once again, the staff at the home have pulled off an amazing social occasion, this time was a fab quiz night. The staff all feel like our extended family, always make us welcome and nothing is too much trouble. This home is truly number one in my book.
Can't praise them all enough.
Thank you everyone.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for your kind words, we are so glad you enjoy our social events as much as we do!

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Care Homes Owned by Kingsley Healthcare Group in Dorset

Kingsley Healthcare Group Locations in Dorset (3)

Kingsley Healthcare Group Reviews in Dorset (257)

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Queen Charlotte Care Home

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Queen Charlotte Care Home

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