Kingsley Healthcare Group in Greater Manchester | 2 Care Homes

Review of
Four Oaks Care Home
from Judith B (Niece of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mother was here for the period of 2019 to 2023 and we were so pleased with everything about the provision it was such an easy decision when it came to choosing a care home for my auntie. All the staff engage with the residents and there's always plenty going on to stimulate them, lots of activities

and entertainment. The food is always nice and there's plenty of it. The home is always spotlessly clean and the residents nicely turned out. Overall a fab place and one I would highly recommend.

Reply from Bev Davies, Home Manager at Four Oaks Care Home

Thank you for your lovely review. We're delighted that you were so pleased with the care your mother received and that it made choosing us for your auntie an easy decision. It's wonderful to hear that you appreciate our staff's engagement, the activities, and the cleanliness of the home. Your recommendation means the world to us, and we're grateful for your trust.

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Review of
Timperley Care Home
from Nicky F (Relative of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

My Dad has been in respite since October of last year and Timperley Care Home has been nothing but excellent; I can highly recommend them! All the staff are lovely and caring and the management fantastic and supportive. The activities are excellent. The home is spotless. I could go on and on. Huge thanks

from us all.

Reply from Tracy Mitchell, Home Manager at Timperley Care Home

Thank you for your 5-star review of our home. Your dad is a real gentleman and it is a pleasure caring for him. He loves chatting with the staff and enjoys taking part in all the activities available. I will share your wonderful comments with all the team.

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Review of
Timperley Care Home
from C M (Cousin of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

Timperley Care Home is an excellent caring environment. The residents always seem happy, calm and contented. The management and all the staff are helpful, friendly and empathetic, open to any suggestions or concerns. The activity team are excellent and always concerned about the welfare and interests

of all the residents.

Reply from Lynn Billingham, Regional Marketing at Timperley Care Home

Thank you for your lovely review. It is always wonderful to receive such excellent feedback about our home and our kind, caring staff. I will share your lovely review with all the team.

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Review of
Timperley Care Home
from N S (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My father had a brief stay at Timperley Care Home as a respite placement. During this time my family and I found the staff to be friendly, welcoming and caring. The room was of a high standard: clean and well-furnished. There were always staff on hand to deal with any queries or requests. The facilities

were excellent and we were very pleased with the care my father received.

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Review of
Four Oaks Care Home
from N H (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident for a couple of months now. This has been the first Christmas/New Year period that she has been a resident. The Staff could not have been more helpful, arranging for my father to attend the residents Christmas Dinner and making sure that all the residents had presents to open.

The Staff from the top down have the patience of saints, nothing is too much trouble. My mum has dementia and quiet often thinks that she is in a hotel. Well done and thank you. I have given activities a lower score as my mum will not interact with them, not because they are poor.

Reply from Bev Davies, Home Manager at Four Oaks Care Home

Thank you for your lovely feedback! We're so glad to hear your mum is settling in well, and that your family enjoyed the Christmas and New Year celebrations. It was a pleasure to make the holidays special for her and your dad.Your kind words about our staff are really appreciated-they always aim to provide the best care.We understand that your mum may not always want to engage with activities, and that's perfectly okay. If her interests change, we'll be happy to find something she enjoys. Thanks again, and we're here if you need anything!

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Review of
Timperley Care Home
from Clare M (Niece of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Lovely place, my aunt is really well cared for. Many thanks for everything!

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Review of
Timperley Care Home
from J S (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

We visited several care homes before deciding on Timperley Care Home for Mum. We are so glad we did. The staff are brilliant with Mum, who has settled really well. We think the activities are fantastic and appropriate for all. The food is very good quality and well presented. Any concerns we had were

dealt with in a speedy and professional manner. Wouldn't want Mum anywhere else.

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Review of
Timperley Care Home
from Jean C (Wife of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Efficient, kind, caring, lovely staff they go above and beyond taking care of all their residents. I am pleased and grateful to you all for taking care of my Husband during his 2 weeks of respite, I couldn't have asked for a better place. They handle amazingly off my husband's challenging behaviour.

Again, a huge "Thank You" to the Nurses, Care Assistants, Domestics staff, all departments, and of course the Manager and her office staff all of you are amazing and I feel always welcome. Your love and care for my Husband will be instilled always in my heart. I highly commend Timperley Nursing Home as a top-notch. Merry Christmas everyone!

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Review of
Four Oaks Care Home
from Phil D (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mother's car home at Four Oaks is very good. It has clear visions and values. The staff I've got to know have been extremely friendly and I have only ever seen them behave the same way towards my mother and residents. The care home is in excellent condition and always very clean. Most importantly

my mother is very happy here.

Reply from Bev Davies, Home Manager at Four Oaks Care Home

Thank you so much for your kind words! Were so glad to hear that your mum is happy at Four Oaks and that you have had a positive experience with our staff and facilities. We take great pride in maintaining a clean, welcoming environment, and it means a lot to know that you have noticed this. Our team is dedicated to providing the best care, and its wonderful to hear that their friendliness and support have made a difference for your mum. Thanks again for sharing your feed back it's truly appreciated!

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Review of
Four Oaks Care Home
from Gerry S (Sister of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My sister, has settled very well at Four Oaks, when she first arrived here she was very frightened and confused and had just lost her husband. She has been made happy and secure in her surroundings and is very settled and calm. The kindness and attention from staff and good atmosphere has helped enormously.

It is a great comfort to me and her son to see her happy and safe and confident in the staff and to know she is in right place.

Reply from Bev Davies, Home Manager at Four Oaks Care Home

Thank you so much for your heartfelt feedback. We're so happy to hear that your sister has settled in well and feels secure and calm at Four Oaks. We understand how challenging these transitions can be, and it's wonderful to know that the care, kindness, and atmosphere have made such a positive impact on her. We're grateful for the trust you and her son have placed in us, and we'll continue to provide the best care possible. Your comfort and peace of mind mean a lot to us. Thank you again for sharing your experience.

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Review of
Timperley Care Home
from D H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mother came direct from hospital into the home for nursing care. Prior to her arrival, the communication between the home and myself was excellent and all my questions that I had at the time were answered satisfactorily. I was nervous and unsure of the procedures but the staff informed me of all

the processes and were always very caring, thoughtful, and helpful and this put me at ease. Since my mother has been in the home the care she has received I believe to be of an excellent standard. When engaging with my mother when I have been present the staff continue to be professional. The staff demonstrate good levels of skills, knowledge, and experience when dealing with my mother and she always appears to be very well looked after. Aside from the excellent staff, the building is very clean, secure, and appropriate for the use it has. I am always made most welcome when visiting and the staff are always very pleasant and forthcoming.

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Review of
Timperley Care Home
from D R (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Excellent facilities and lovely caring staff. Our Mother is currently undergoing respite care after a spell in hospital, Mum really enjoys the activities and the semi-regular trips out to the theatre, etc.

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Review of
Timperley Care Home
from N R (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mum is so happy here with great activities and care. She has been here since November and is so well looked after. Thank you so much. The care home has a great location and she enjoyed going to see the Chinese New Year celebrations at the theatre.

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Review of
Four Oaks Care Home
from Jacqueline I (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The care home have given my mum exceptional quality of care since her arrival in 2021. The home and rooms are always clean and warm and she is really looked after. Staff go above and beyond with the quality of care they give. The food quality and choice is outstanding, in my opinion 5 star quality.

Very happy overall with everything.

Reply from Beverley Davies, Home Manager at Four Oaks Care Home

Thank you for your kind review. We're delighted your mum is receiving the exceptional care she deserves, and that you've found the home clean, comfortable, and welcoming. It's great to hear our staff's efforts and the food quality have met your expectations. Your feedback means a lot to us.

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Review of
Timperley Care Home
from C S (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

My mum was a resident at Timperley for about a year before we moved her to a different care home. The staff were okay - they seemed to lose good staff frequently. There was a high carer to resident ratio but the interaction from carer to resident was minimal at best. The rooms were sparse with broken

and dirty furniture and had laminate floors, to make things easier for staff not residents. The upper floor where the dementia residents life is very isolating and the only activities were crafts suitable for toddlers - there appeared to be nothing else on offer for residents who didn't want to do this. Any interaction with the accounts department was aggressive and unhelpful. And it was very very expensive.

Reply from Lynn Billingham, Regional Marketing at Timperley Care Home

We welcome all reviews as they help us develop and improve. We receive regular 5 Star Ratings and positive comments from family and relatives so we are extremely surprised and saddened to receive this review, some 9 months after your mum left them home. At Kingsley Healthcare all our managers have an open policy and hold regular Family Meetings. During the year we cared for your mum you never raised any concerns. We would like to reassure you that we have a rolling refurbishment programme, which includes bedrooms to ensure high standards are maintained at all times, but always address issues when brought to our attention by staff or relatives. Our wide and varied activities programme is available 7 days a week and can be seen on our Facebook page. Sadly, despite daily encouragement, your mums deteriorating health meant she refused to engage in the activities.

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Review of
Timperley Care Home
from D H (Husband of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience

My wife came in for palliative care. She only spent four weeks at the home, but during that time she was cared for in a way that we had become unable to do in the home environment. My daughter and I were able to be husband and daughter for her and care for her to the best of our ability emotionally

during her last days. Son, brothers and sisters extended family were all welcomed. Thank you is not enough.

Reply from Tracy Mitchell, Home Manager at Timperley Care Home

Thank you for your kind words and for sharing your experience at Timperley. We work hard to create a home from home for residents and their loved ones, it was an honour and a privilege to care for your wife and support you and your family. I will share your kind words with the team.

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Review of
Timperley Care Home
from M H (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been in the care home for 3 months. Without exception, the care, activities, nursing and cleaning staff have been excellent with my mum. They have all gone out of their way to make her feel welcome, cared for and happy living at the care home. The new hospitality manager has been supporting

my mum is finding food she likes to eat, which is much appreciated.
There have been several changes in management during the time my mum has been in the home.

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Review of
Four Oaks Care Home
from Lynda R (Wife of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My husband is settled, happy and well cared for which means I can stop worrying for the first time in a long while. The staff, without exception, are kind, professional and go the extra mile. In the four months my husband has been a resident all the staff have got to know him really well and are able

to anticipate his needs. He is prone to infections but their knowledge and attentive care allows them to intervene in a timely manner. The home is a home where friends and family are positively welcomed and included in day-to-day life. There is always something going on. The activities provided are meaningful and well-chosen to meet the needs of residents. My husband and I have enjoyed gardening, petting ponies, making flapjacks, church services and listening to live entertainment the list is endless. The professionalism of the nursing staff in keeping thorough records and the support of the management team has meant our application for continuing health care funding was successful.

Reply from Bev Davies, Home Manager at Four Oaks Care Home

Thank you so much for your lovely review. We're so happy to hear that your husband is settled, happy, and well cared for-it's wonderful to know that it's brought you some peace of mind too. It's great to hear that our staff know him well and can anticipate his needs. We're also really glad that you've both been able to enjoy the activities and the welcoming environment here at the home.Your feedback truly means a lot to us, and we'll be sure to share your kind words with the team. Thank you again for taking the time to share your experience. We are honoured to be part of your husband's care and we will continue to do our best to support both of you.

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Review of
Timperley Care Home
from Gabriella O (Daughter of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

The care shown to my Mum is wonderful. I cannot praise the staff enough. On the rare occasion when I needed a question answered or had a concern, it was answered promptly and with genuine care. Mum's health has been 'up and down' but the staff and the doctor were efficient in their care and diagnosis.

Mum is very settled in the Home and loved. As a family, we are always welcomed. The home is clean and tidy. I would highly recommend Timperley Care Home.

Reply from Lynn Billingham, Regional Marketing at Timperley Care Home

Thank you for your kind words. It is lovely to hear how happy you are with the care your mum receives and how settled she is, I know I speak for all the staff when I say it is a pleasure to care for your mum. I will share your kind words with all the team. Thank you once again.

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Review of
Four Oaks Care Home
from R B (Wife of Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Four Oaks in January 2024 after a rapid deterioration due to vascular dementia. I looked around several homes and as soon as I visited Four Oaks I was certain that this would be the home to meet my husband's complex needs. I have not been disappointed. His behaviour has been

very challenging, but the staff treat him with unfailing kindness and respect and have called in specialist services when appropriate. They have also been very supportive of me during what has been a very difficult time. Other visitors comment on how clean and welcoming Four Oaks is. The fact that my husband is so well cared for is helping me through this sad time.

Reply from Beverley Davies, Home Manager at Four Oaks Care Home

Thank you for your kind words and for sharing your experience. We are honoured that you chose Four Oaks for your husband's care and are delighted to hear that you've been pleased with the support he has received. Knowing our efforts have made a positive difference means the world to us. Your feedback encourages us to continue providing the highest standard of care. We are here for you and your husband and will continue to support you both.

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Care Homes Owned by Kingsley Healthcare Group in Greater Manchester

Kingsley Healthcare Group Locations in Greater Manchester (2)

Kingsley Healthcare Group Reviews in Greater Manchester (162)

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