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Care Home Owned by Kingsley Healthcare Group in Surrey

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Kingsley Healthcare Group in Surrey

Only the locations & reviews in Surrey for Kingsley Healthcare Group are showing below.

View the details of all 34 locations (with 2077 reviews) owned by Kingsley Healthcare Group

Kingsley Healthcare Group Locations in Surrey (1)

 

1 Care Home owned by Kingsley Healthcare Group in Surrey

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Eliza Palmer Care Home

Octagon Road, Whiteley Village, Hersham, Walton-on-Thames KT12 4ES 

9.3 9 reviews
"Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management…"   Read all 9 reviews
Location Type Care Home

Eliza Palmer Care Home in Walton-on-Thames is situated in Whiteley Village. which offers residential and nursing care. It has 30 bedroom suites and residents can access excellent facilities and trained, friendly staff to support them with their individual… Read more about Eliza Palmer Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 30 Rooms from £1,750 / week

Kingsley Healthcare Group Reviews in Surrey (9)

9.8
Kingsley Healthcare Group has a Group Review Score of 9.8 (9.774) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kingsley Healthcare Group must have a Review Score.

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Review of

Eliza Palmer Care Home

from P P (Son of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!

Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Care Home

Thank you so much for your kind review. It was an absolute pleasure to care for your mother, and we truly appreciate your thoughtful words.


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Review of

Eliza Palmer Care Home

from P C (Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill,
it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.

Reply from Stephen Pullinger, Marketing Manager at Eliza Palmer Care Home

Since taking over Eliza Palmer we have worked quickly to improve the service and made a substantial investment in a new kitchen, which was seen as the biggest priority by residents' families when we arrived. I am glad you have noticed an improvement in the meal quality and appreciate the quality of your bedroom suite. Our management team is always available and keen to listen to any suggestions for ways to improve our service and to take heed of things you believe we should be doing. We have a dedicated and passionate staff team and I must stress we have never been in the position of having only one carer working at night.


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Review of

Eliza Palmer Care Home

from R K (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a vegetarian mum has had a restricted diet from an outside meal provider. She complains of boring food! She is the only vegetarian resident so a challenge to the new chef. Bear in mind mum's taste buds are shot and she now likes sweet things which she never had before. Activities are not marked as
mum is bed bound she is naturally a private person.

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Review of

Eliza Palmer Care Home

from P R (Son of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all over - staff facilities and care. Thank you so much.

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Review of

Eliza Palmer Care Home

from Rachel O (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well cared for. Good nursing, caring and helpful staff.

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Review of

Eliza Palmer Care Home

from Mark B (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother first attended Eliza Palmer at the height of Covid and we were immediately impressed with the duty of care and hygiene levels in the newly built facility. The last few years mum has experienced a cognitive decline, with communication difficult at times. However, she has always been very content
and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.

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Review of

Eliza Palmer Care Home

from E M (Daughter of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We love the home and surrounding village and it is great that we can pop mum in a wheelchair and go for a walk to sit in the garden. Mum is very happy at Eliza and joins in the activities when she can. She recently went on a riverboat trip and loved it. Generally, the staff are very good and caring,
especially on a one-to-one basis. It would be nice to have more interaction with residents at weekends from those watching TV and for those who prefer to stay in their rooms. It seems they occasionally lack company. The food whilst satisfactory at the moment could be improved, however we understand moves are underway to ensure food is cooked fresh on the premises. The nursery staff are excellent and alert us promptly if mum's health or medical needs change.

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Review of

Eliza Palmer Care Home

from Coral H (Cousin of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the monthly Residents and Relatives Coffee and Chat morning today. It is conducted by the Care Home Manager and her Deputy and it is our opportunity to ask questions, solve any problems and generally build on relationships.
I consider this to be an extremely good event carried out in a very
happy and friendly environment.

Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Care Home

Thank you for your review and kind words. We are so glad to hear that you find these get-togethers useful and it really boosts our hardworking team to hear such lovely feedback! We truly appreciate you taking the time to share your experiences of the Eliza Palmer Hub.


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Review of

Eliza Palmer Care Home

from M C (Wife of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident of the Eliza Palmer Hub in September of this year.
The care he has received has been outstanding and I mean outstanding.
After 3 months of residency, I feel so comfortable and reassured knowing that he is receiving the best possible care.
The staff are so caring to me
as well as my husband and I visit at all sorts of times but the greeting is always the same.
Warm and welcoming.
I highly recommend you visit and decide for yourselves.

Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Care Home

Thank you so much for your wonderful review. It is a delight to care for your husband in the Eliza Palmer Hub.


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Awards / Recognitions (16)

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