Kingsley Healthcare Group in West Midlands | 1 Care Home

Review of
Gower Gardens
from S P (Son of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Gower Gardens is a wonderful care/nursing home. My mother was accommodated there at very short notice. She was looked after extremely well by very caring and hard working staff. As my father decided he also needed 24/7 care, we moved both of them to another care home who were able to provide accommodation

in a double room. This was the main reason for my mother leaving Gower Gardens who do not provide this option.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words. It was our pleasure to care for your mother whilst she resided at Gower Gardens. We are sorry that we could not accommodate your request for a double room. Our staff do work extremely hard to ensure the best person-centered care is delivered at all times.

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Review of
Gower Gardens
from Gary S (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother had been a resident for 19 months at Gower Gardens care home until her passing in January 2025. In that time, the staff helped her with all of her mobility and medical needs, but most of all, they became friends and helped her to make friends with the other residents. We can not fault the

devotion to duty shown by all the staff, whatever their position, they always had time to help, chat about what mom had been doing, and what she was looking forwards to, they turned a single en suite room into a home that she loved.
The facilities are very clean, modern and well looked after, we would have no hesitation to give them the highest recommendation possible as we can not thank them enough for my mother's care and well being.

Reply from Joanne Robb, Home Manager at Gower Gardens

It has been our pleasure caring for your mother for the last 19 months. She made so many friends with other residents and our dedicated staff team. We always strive to go above and beyond within our roles and we are one big family.

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Review of
Gower Gardens
from Roderick B (Nephew of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

It's a very welcoming, clean, bright residential home. The staff are very helpful and friendly. One does not look far when assistance is needed. Very impressed with the decor. On appearance of the home, it's more like a comfortable upmarket hotel than a residence for the elderly. Would recommend the

home without hesitation.

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Review of
Gower Gardens
from S B (Niece of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The home felt very welcoming. It has a lovely friendly atmosphere. All the staff we saw were very friendly. I would not hesitate to recommend this home.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, we always ensure we have a warm welcome friendly environment for all visitors professionals and families.

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Review of
Gower Gardens
from J H (Stepdaughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

I am writing to say a very big thank you to you and all the team for your help and hard work in making our relative's birthday party so successful.
She looked lovely in her new dress, her room was already decorated with her 90 banners - the quiet lounge looked so welcoming with the banners and

the tables set out and the cake was a real success with everyone.
I know that all of this is additional work for your staff but they did an excellent job with kindness and enthusiasm. Please pass on our thanks and appreciation to all the team.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words and comments, it was our pleasure. We are pleased that your loved one enjoyed her special day. I will pass on your kind words and comments to all staff.

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Review of
Gower Gardens
from William B (Nephew of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

Generally good, although the quality and variety of the food comes up fairly frequently. Not only with my relative but with other savvy residents as well.
Specific is the lack of vegetable variety and general temperature of food.
The sweets range could also be improved, The other day a single cupcake

was served up on its own, with no plate no extras no custard or cream. That should be improved upon, both in quality and presentation.
No other specifics.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your review, our menus are being reviewed with all of our resident's preferences and choices.

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Review of
Gower Gardens
from Alison M (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

We are very happy with the excellent continued care and support given to my mother-in-law. We are kept up to date with any needs she requires. The whole team look smart and welcoming and always answer any questions we have.
The variety of events is amazing, I get regular pictures and although Mom doesn't

always take part there's a lovely atmosphere.
Gower Gardens is so well run and this is thanks to a great team.
Many thanks for her consistent care.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments. We treat all residents with dignity and respect, we strive to deliver excellence to all of our residents here at Gower Gardens as we are one big family.

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Review of
Gower Gardens
from Stephen G (Son of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

I don't need to write much about this company and particularly Gower Gardens. Everything is fantastic, food, care, entertainment, rooms, staff etc. I don't think you will find a better home for your loved ones, my dad loves it.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, we are so glad that your dad loves residing at Gower Gardens - We strive to deliver the best care possible.

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Review of
Gower Gardens
from J S (Daughter of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

Mom is happy in Gower Gardens, the staff are attentive and she loves homemade food. The staff always keeps us informed of events and moms' welfare. Lots of events happening and the bathrooms are good.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words. We strive to ensure that we promote and deliver person-centred care and involve not just the residents but the relatives too.

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Review of
Gower Gardens
from K C (Sister of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

My sister went to Gowe Gardens in May. To start with, it was for respite after coming out of hospital but after 3 months, she decided it would be better for her to stay in and be looked after permanently. As a family, we are more than pleased with the care she gets.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words. We welcome everyone with open arms as we truly are one big family.

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Review of
Gower Gardens
from Mary W (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Gower Gardens is a beautiful care home. There is a lovely atmosphere when you walk in. The staff are friendly and caring towards Mum, and to me, as a visitor. It is so clean and relaxed, with beautiful rooms and surrounding areas outside. Because Mum now needs twenty-four-hour care, I'm glad she is

receiving it in Gower Gardens, knowing she is safe, looked after well and happy.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments; we always do our best for all of our lovely residents and welcome all families as we are one big family.

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Review of
Gower Gardens
from Ann C (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

I was quite worried and apprehensive about leaving my 101-year-old mum. As soon as we walked in the lady in reception smiled and after explaining about my mum, she couldn't have been more understanding and fetched another member of staff to come and have a chat. Again she couldn't have been kinder and

showed us around. Everywhere was spotlessly clean and all staff smiled and spoke. At the Sports Day that day, it was such a joy to see! The care they give is outstanding and in my opinion, the staff are all Angels! I would have no hesitation in recommending Gower Gardens to anyone who is feeling unsure about leaving their loved one.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words and we are thrilled your mum enjoyed her stay with us. We strive to deliver excellence in all that we do for all of our residents.

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Review of
Gower Gardens
from H P (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

My Mother was a resident here for four years. She had Vascular Dementia. Throughout her stay, firstly on the ground floor and then later up on the top floor, she was well-cared for and encouraged to make Gower Gardens her home. The care and support shown by all staff, front and behind the scenes was

wonderful. Mom's dementia could be very upsetting for her and my family, and the compassion given to us - a hug, a cuppa, and a chat - was always on offer. Whenever any need arose, all were assessed and actioned immediately by the dedicated staff, and we were included in all decisions made. The home has recently been refurbished, and activities for residents greatly increased, I and my family would not hesitate to recommend Gower Gardens.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words and comments. We were very privileged to care for your mum. We are one big family here at Gower Gardens and always strive to deliver excellence to both residents and relatives.

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Review of
Gower Gardens
from Beverley N (Daughter of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

My father recently came to Gower Gardens. As a family we had a wonderful welcome. My dad is happy, well cared for and as a family we are settled and feel very confident in the staff providing excellent care and support for my dad's needs.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments. The staff team here are like one big family. I am so glad to hear that your father is settling well.

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Review of
Gower Gardens
from R S (Relative of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly and helpful staff very clean and inviting rooms and food looked excellent.
Overall would recommend highly. Seemed to have lots of entertainment and very varied. The day I visited residents were sitting outside and they all seemed happy and contented.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments, we always like to ensure our home is warm and welcoming and it is important to us that our residents receive stimulation and make new friends.

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Review of
Gower Gardens
from Joanne L (Daughter of Resident) published on 18 July 2024

Submitted via Postal Card • Report

Overall Experience

Overall I am happy with the care provided from Gower Gardens. The staff are very attentive and happy in their care for all residents. Mum is dressed and coordinated with her necklace on as she would have been before the dementia and is treated with respect and dignity. I'm really pleased with the support

provided.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments, all the staff at Gower Gardens treat all residents with dignity and respect at all times, we always strive to deliver person-centered care to all of our residents.

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Review of
Gower Gardens
from Roz S (Daughter of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience

Friendly and efficient care home. Very clean, excellent facilities. Came to our rescue when Dad needed to leave hospital at short notice - thank you for this and to one member of staff in particular for coming out to the hospital to carry out an assessment.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your lovely comments, our door is always open and strive to provide excellent and consistent care to all of our lovely residents. Our staff team are very proud to work for Gower Garden and we are like one big family.

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Review of
Gower Gardens
from Anthony N (Son of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

My Mother and Father have been at Gower Gardens since May 2024. It's been a fairly traumatic time but thankfully they couldn't be in better hands. The staff, every single one of them, have been kind, caring and fun. There were some dark days with my Father and his mental health, but I will never forget

the compassion from members of the staff who were there supporting him.
I often stay for food with my parents and I can say the kitchen goes the extra mile to create delicious food. I also hear from other residents and resident's families how much they like Gower Gardens.
Thank you so much to all the staff at Gower Gardens, I couldn't recommend it more highly.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments. We at Gower Gardens strive to deliver a very high standard of care with compassion and empathy to all of our residents who we all treat like our own family.

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Review of
Gower Gardens
from R K (Son of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

My mother who was 98 then came to Gower Gardens for two weeks respite in July 2023. Although she stated, "I am only stopping a week". At the end of the two weeks, it was decided to make the move from her home permanent. Everyone from the manager to the receptionist, carers, entertainment staff, kitchen

staff, laundry lady, cleaners and the maintenance man, have all been most welcoming helpful and kind. To be honest she is having the time of her life. She loves all the activities especially the arts and crafts run by the team. She makes badges flowers and bracelets, paints cooking and crumbles, cakes and pizzas. She plays dominoes and bingo and enjoys the singing, tea and coffee mornings, and best of all chatting with her new friends at the dinner table. She loves all the meals, and when I visit tells me when it is dinner or tea time. Thank you everyone at Gower Gardens for looking after my mom.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words, we are pleased your mum has settled in at Gower Gardens enjoying her stay with us. We continue to strive to deliver a high standard of care for all of our residents.

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Review of
Gower Gardens
from J S (Wife of Resident) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience

I find everything is excellent with care and cleanliness, no problems.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind comments, we continue to deliver excellence and person-centered care at all times.

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Kingsley Healthcare Group Reviews in West Midlands (57)

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